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Reviews of Hotel Bristol

2.5 out of 5
Hotel Bristol
11 rue de Strasbourg, Luxembourg City

Reviews

7.4

Good

Rating 10 - Excellent. 103 out of 571 reviews" "
Rating 8 - Good. 250 out of 571 reviews" "
Rating 6 - Okay. 138 out of 571 reviews" "
Rating 4 - Poor. 55 out of 571 reviews" "
Rating 2 - Terrible. 25 out of 571 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.0/10

Property conditions & facilities

Reviews

6/10 Okay

Luc

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2020

10/10 Excellent

Gemma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location to the station, literally a few minutes walk. Around 8-10 mins walk to the major tourist area. Staff were extremely helpful and welcoming. Hotel / rooms are basic but clean and all in good condition. I would stay again if ever in the area.
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very close to main rail station and bus station, just a ten minute walk from central 'old town'. reception staff were helpful and spoke excellent english
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from jd on 2020/2/19
thank you for your business

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from jd on 2020/2/19
thank you for your business

6/10 Okay

Verified traveler

Liked: Staff & service, amenities
Stayed 2 nights in Jan 2020
Response from jd on 2020/2/19
thank you for your business

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very kind and helpful staff.. Hotel and room was very clean and tidy. Close to restaurants and shops. Location was fine, short distance walking from city centre.
Stayed 3 nights in Jan 2020
Response from jd on 2020/2/19
thank you for your business

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is amazing place to stay. Just few minutes walk from train station and shops.
Stayed 2 nights in Dec 2019
Response from jd on 2020/2/19
thank you for your business

2/10 Terrible

Robert

Liked: Cleanliness
Disliked: Staff & service, room comfort
Not as advertised
Room was sparsely furnished. Although it did have a sitting area as advertised, it was not much of one. A 70s vinyl couch with pillows that fell off was not comfortable. The bed was only accessible from one side and was not king sized as advertised. No rugs on the floor and the bathroom was up 3 wooden steps. The heat was sketchy at best with no instructions. The TV required you to use 2 remotes and follow the instructions to make it work. Breakfast was limited. The staff was polite, but distant.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We couldn’t control the heating, so it was quite hot during the night. But everything else was great!
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019
Response from jd on 2019/12/11
thank you for your business

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from jd on 2019/12/11
thank you

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel
Stayed 1 night in Nov 2019
Response from jd on 2019/12/11
thank you

8/10 Good

Mary

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel, very close to centre, staff were very friendly
Stayed 3 nights in Nov 2019
Response from jd on 2019/12/11
thank you

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from jd on 2019/12/11
thank you

6/10 Okay

Marcus

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2019
Response from jd on 2019/12/11
thank you

6/10 Okay

Sigrit

Traveled with family
Liked: Staff & service
Hard to find due to the road constructions. Strange smell in the entire place.
Stayed 1 night in Nov 2019

6/10 Okay

Michael

Traveled with family
Liked: Cleanliness
Better in 2021
Construction everywhere- not the hotels fault but certainly helps me give them a mediocre review. Location will be very good once the tram to Centre is complete and the neighborhood gets cleaned up. Breakfast was adequate at best.
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good as it is close to the train and bus station. Breakfast is adequate. The only issue I had is that there is only one way out in case of emergency and that is the main stairway. There is no other emergency exit.
Stayed 6 nights in Oct 2019
Response from jd on 2019/11/7
thank you for your business

10/10 Excellent

WT.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very large and clean .The bed was comfortable. The staff very friendly.
Stayed 1 night in Nov 2019
Response from jd on 2019/11/7
thank you for your business

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from jd on 2019/11/7
thank you for your business

2/10 Terrible

Sarah, UK

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel I've ever stayed in. Extremely cramped for space and claustrophobic. Rooms were not clean. Smelt of cigarettes everywhere. Very shady neighborhood. Give it a pass.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Liked: Staff & service
Not awesome, not lame
Okay-ish accommodation. Good if the price is fair.
Stayed 3 nights in Oct 2019
Response from jd on 2019/11/7
thank you for your business

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from jd on 2019/11/7
thank you for your business

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and fine breakfast, but a small room
Stayed 3 nights in Oct 2019
Response from JD on 2019/10/23
THANK YOU FOR YOUR BUSINESS

8/10 Good

Patricia

Traveled with family
Liked: Cleanliness, staff & service, room comfort
I would definitely stay there again.
We had a great time at Hotel Bristol. It was in a great location, close to the central train/ bus station and within walking distance of the fortress. The room was ok, the beds very comfortable but the bathroom needed some updates. There was a shelf right above the sink that made it hard to get close to wash my face or rinse my mouth when brushing my teeth. Overall I would definitely stay there again.
Stayed 3 nights in Oct 2019
Response from jd on 2019/10/23
THANK YOU FOR YOUR BUSINESS

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2019
Response from jd on 2019/10/16
thank you for your business

8/10 Good

Eugene

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not very spacious but convenient
It was simple and tiny room, but here was everything we need. Also conveniently located. Close to supermarket, train station and main attractions.
Stayed 2 nights in Oct 2019
Response from jd on 2019/10/16
THANK YOU FOR YOUR BUSINESS

4/10 Poor

gloria

Liked: Staff & service
Disliked: Cleanliness, room comfort
Poor value
The area around the hotel was really sketchy. The room was very tiny even for Europe. The bed was not comfortable and the pillows the size of a handkerchief. The cleanliness of the room left a lot to be desired. Would not stay there again.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the main rail station, so very convenient. Underground Parking is good (15 euros/night), but a little inconvenient as the staff have to let you in and out. Rooms were comfortable, clan and provisioned well, and breakfast was a good continental breakfast (good coffee which always helps!). Friendly & helpful staff.
Stayed 1 night in Sep 2019
Response from jd on 2019/10/16
thank you for your business

8/10 Good

Coren

Liked: Staff & service
Great location
Staff was polite and informative. Location was a quick walk from train station and restaurants. Area was beautiful. Hotel was a good place to rest however we felt bed was uncomfortable. No ac in room. Airplanes from airport were very loud.
Stayed 2 nights in Sep 2019
Response from jd on 2019/10/23
thank you for your business

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Pleasant Stay
I was 4 hours early for check in and the reception staff asked housekeeping to clean my room next and gave me a voucher for a coffee in the bar next door. The bed was very comfortable and the room was clean. For one night this hotel was perfect. Close to the station and I would stay here again
Stayed 1 night in Sep 2019
Response from Hotel Bristol on 2019/10/2
Dear Charlie Thank you very much for your stay at the Bristol Hotel and for the outstanding rating. Thank you also for the wonderful comments. It will be with great pleasure to welcome you back in the near future. Warm regards, Ionut Birzan

8/10 Good

Rajani

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Decent hotel conveniently located near the central station with choice of restaurants nearby. The staff and owners are accommodating and kind to interact with. Family oriented hotel experience.
Stayed 2 nights in Jul 2019
Response from jd on 2019/10/23
thank you for your business

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Nice for short stay
The room was quite comfortable, communal areas fine, breakfast reasonable. Our only real problem was that our room was absolutely boiling hot (it was September and about 20C during the day so it's not like it was the height of summer). We had just a little table fan which we had to have on full all night, which only just took the edge off and was so loud it stopped us sleeping properly anyway. Definitely a nice enough little place convenient for the train station and main city, but they would need to fix temperature issues were we to consider staying again.
Stayed 1 night in Sep 2019
Response from jd on 2019/10/23
thank you for your business

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property convenient to/from train station. Noisy maintenance ongoing next door.
Stayed 2 nights in Sep 2019
Response from jd on 2019/10/23
thank you for your business

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Rock

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and clean well priced hotel. Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Practical and good location
Close to the central station and away from the main street noise. Walking distance to the main plaza and the key attractions. Breakfast was great! A lot of good options. There were a lot of tables to accommodate guests. Friendly and helpful staff. Room is small for 3 adults but we were always out so not a big deal at all. There was no AC but the fan helped. Overall, Hotel Bristol provided what our familt needed for a short stay.
Stayed 2 nights in Aug 2019
Response from jd on 2019/10/16
thank you for your business

8/10 Good

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from jd on 2019/10/16
thank you for your business

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay
Walking distance to train station and alot of restaurants nearby. Staff are friendly and room is clean. Everything seems perfect except for the tiny lift that can't fit us with our luggages and we have to make 3 trips for that.
Stayed 5 nights in Aug 2019

2/10 Terrible

Verified traveler

Stayed 2 nights in Jul 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small hotel quite near the train station. Rooms are tiny and efficient. Not a lot of room for two people. Front desk was exceptionally helpful and breakfast was substantial. Stayed one night and it served its purpose very well.
Stayed 1 night in Jun 2019
Response from jd on 2019/6/26
thank you for your business

8/10 Good

BigR

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in the center of the city, very close to almost everything. The surrounding area does have some girl clubs and related issues, but not on the street of the hotel. It wasn't an issue. The price was good, hotel was good and it had a nice breakfast.
Stayed 1 night in Jun 2019
Response from jd on 2019/6/26
thank you for your business

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a clean, small hotel with walking distance to downtown and the main train station. For European standards, it was great. Small room with clean beds and our own bathroom. If you want a resort, go somewhere else. If you need a place to sleep while sight seeing, this is great for the price!
Stayed 1 night in Jun 2019
Response from jd on 2019/6/26
thank you for your business

8/10 Good

Radu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location in Luxembourg
I was quite nice, clean room and cleaned every day. Close to the main bus station (Gare Centrale with all buses lines) and train station and close to the city center (10 minutes). Some of the receptionists is from Romania and is useful for Romanians travelers.
Stayed 5 nights in Jun 2019
Response from jd on 2019/6/26
thank you for your business

8/10 Good

Garet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019
Response from jd on 2019/6/9
thank you for your business

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in May 2019
Response from jd on 2019/5/25
sorry to have not been able to satisfy you

6/10 Okay

YIN PING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I use my credit card to secure my book, but when I check out after one day, I recevie my credit card bank inform me that someone had use my credit card details for buying something via internet, the total amount is HK$3000, then I stop my credit card, it is very suspicious!
Stayed 1 night in Apr 2019
Response from jd on 2019/5/25
So sorry for this inconvenience, please let us know if you managed to find out who did it regards

6/10 Okay

Edwin, Santiago, Dominican Republic

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
In the center of Luxembourg, however needs update and prices is too high for what was served. Looks like everything is expensive in Luxemburg City.
Stayed 1 night in Apr 2019
Response from jd on 2019/5/25
Thank you 30 new upgraded rooms to open end of september regards