露台/庭院

洛杉磯機場威斯汀飯店的評分

4 out of 5
洛杉磯機場威斯汀飯店
5400 W Century Blvd, Los Angeles, CA

評論

8.2

非常好

10 分,有夠讚;3190 則評論中有 1698 則" "
8 分,不錯哦;3190 則評論中有 720 則" "
6 分,一般般;3190 則評論中有 322 則" "
4 分,不太好;3190 則評論中有 220 則" "
2 分,很糟糕;3190 則評論中有 230 則" "

8.6/10

整潔度

8.6/10

員工素質

8.2/10

設施服務

8.4/10

住宿環境和硬體

8.4/10

環保程度

評論

10/10 有夠讚

Mark

家庭旅遊
喜歡:整潔度、員工素質和設施服務
房间有点老了,但是整洁卫生,一楼的早餐不错,很赞。下次还会入住。
於 2024 年 3 月住了 2 晚
General Manager 於 2024年3月15日回覆
Dear Mark, Thank you for sharing your review of The Westin Los Angeles Airport. We are glad to know you had a pleasant stay and that liked our well-kept accommodations and the delicious breakfast we serve. We appreciate your feedback and look forward to seeing you again soon. Be Well, Mark Goldrup,General Manager

4/10 不太好

真實旅客

Extremely parking USD60 per day
This hotel parking is extremely expensive USD60 per day. Shold be high lighted and worning to guest with car.
於 2024 年 1 月住了 1 晚
General Manager 於 2024年1月20日回覆
Dear Guest, Thank you for taking the time to evaluate our hotel. We regret your dissatisfaction with our parking fee; we will share your comments appropriately. Our fee is listed on our website, and we apologize if this was not adequately communicated to you. We appreciate your valuable feedback, and we hope to welcome you back the next time your travels bring you to Los Angeles.Be Well, Mark GoldrupGeneral Manager

10/10 有夠讚

grace

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
we are happy to stay in this hotel.
於 2023 年 12 月住了 3 晚
GENERAL MANAGER 於 2024年1月10日回覆
Dear Grace, Thank you for taking the time to share about your stay at The Westin Los Angeles Airport. We appreciate your generous compliments, and we are delighted we could be a part of enhancing your time here in LA. We look forward to being your home whenever you are in the area.Be Well, Mark Goldrup,General Manager

10/10 有夠讚

YANLIN

商務旅客
喜歡:整潔度和員工素質
於 2024 年 1 月住了 1 晚
Cesar 於 2024年1月10日回覆
Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

Chung Yi

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Mattress
The mattress is very good and comfortable.
於 2023 年 10 月住了 1 晚
Cesar 於 2023年10月29日回覆
Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

??

於 2023 年 7 月住了 1 晚
General Manager 於 2023年8月24日回覆
Dear Guest, Thank you for choosing The Westin Los Angeles Airport and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Be Well, Mark Goldrup,General Manager

10/10 有夠讚

kuochen

於 2023 年 6 月住了 1 晚
General Manager 於 2023年6月30日回覆
Dear Kuochen, Thank you for your excellent rating. We are delighted to know you loved every aspect of our hotel. We look forward to welcoming you back to The Westin Los Angeles Airport.Be Well, Mark GoldrupGeneral Manager

4/10 不太好

wei

喜歡:整潔度
不喜歡:員工素質
没服务,不友好,装修,停车收费贵
於 2023 年 6 月住了 3 晚
General Manager 於 2023年6月14日回覆
Dear Wei, Thank you for choosing us for your recent visit. Our associates strive to provide thoughtful and anticipatory service, and we apologize for not meeting these expectations. Thank you also for your valuable feedback, as we are always working to elevate our guest services. Furthermore, we regret your disappointment with our parking fees. Everything we do aims to provide you with a revitalizing experience, and we are grateful for your comments. We hope you will stay with us again so we can provide the exceptional hospitality you deserve.Be Well, Mark GoldrupGeneral Manager

8/10 不錯哦

Yunbo

於 2023 年 3 月住了 1 晚
General Manager 於 2023年4月16日回覆
Dear Yunbo, Thank you for your nice rating and for letting us know that your stay at The Westin Los Angeles Airport was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future.Be Well, Mark Goldrup,General Manager

10/10 有夠讚

Ze

於 2022 年 9 月住了 2 晚
General Manager 於 2023年1月13日回覆
Dear Ze, Thank you for rating your stay at The Westin Los Angeles Airport. Nothing is more important than your satisfaction, so we are glad you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Be Well, Mark GoldrupGeneral Manager

2/10 很糟糕

Shun Yi Suwina

商務旅客
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
不知所謂
選擇它是因為近機場,深夜三點到酒店已經很疲倦,櫃枱話電腦更生,不能check in,所有旅客在大堂呆等一小時多,直至4am後才開始check in,經理在旁也不幫忙,只有一名職員幫旅客check in….
於 2022 年 6 月住了 1 晚
General Manager 於 2022年6月17日回覆
Dear Shun, thank you for taking the time to evaluate our hotel. We want to extend our apologies for not providing you with a room within an acceptable time frame. We completely understand your frustration and the inconvenience this has caused you. It is always our priority to provide exceptional hospitality; therefore, we regret this was not your experience. We do hope you will reconsider and return as we would welcome the opportunity to provide you with the seamless stay you deserve. Be Well, Mark Goldrup General Manager

6/10 一般般

TAO

家庭旅遊
作为转机酒店,还算合格吧,没有什么亮点,也没有什么大问题,酒店有shuttle,在机场departure level的专用区域等候,一般20分钟左右能看到Westin的shuttle经过,招手停车,5分钟到酒店,这点很方便。
於 2021 年 11 月住了 1 晚
General Manager 於 2021年11月19日回覆
Dear Tao, thank you for your review and for letting us know you enjoyed your overall stay. We are pleased you enjoyed our convenient shuttle service. It was a pleasure accommodating you, and we hope you will stay with us again whenever your travels bring you to the area. Be Well, Mark Goldrup General Manager

10/10 有夠讚

JUN

於 2021 年 9 月住了 1 晚

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 9 月住了 1 晚
Hotel Management 於 2021年9月15日回覆
Dear Valued Guest, Our team takes great pride in servicing all of our guests with utmost care and professionalism. We are so excited to see you scored us all 10's! We strive hard every day to achieve this and would like to thank you for recognizing our efforts!

8/10 不錯哦

Hei see

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 8 月住了 1 晚

8/10 不錯哦

guanwen

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 5 月住了 3 晚

10/10 有夠讚

Bridget

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I stayed at the Westin Hotel for a week. The rooms were clean and comfortable, and the mattress was so comfortable that I didn’t want to leave. The food at the in house restaurant was adequate but a little overpriced for me, but there were affordable options in walking distance. Being a coffee drinker, my only complaint was that the in the room coffee was horrible. Overall the memory I will keep with me is that staff, were outstanding. I went for a Women’s Conference and stayed for additional days. The staff was pleasant and professional throughout. The cleaning crew were exceptional, and every single encounter I had throughout my stay was very positive. I look forward to returning to this hotel again.
於 2024 年 4 月住了 2 晚

8/10 不錯哦

Mauricio

喜歡:整潔度、員工素質和住宿環境和硬體
Cool
於 2024 年 4 月住了 1 晚
Cesar 於 2024年4月24日回覆
Thanks for staying with us. We appreciate your feedback!

8/10 不錯哦

Merey

情侶出遊
喜歡:員工素質和住宿環境和硬體
Tried to go to the grill for breakfast, they were understaffed and seated a different party of two that came up after us because the lady had no help and there were a lot of people wanting to be seated. We had to go to a Dennys down the street…other that everything was great.
於 2024 年 4 月住了 4 晚
General Manager 於 2024年4月23日回覆
Dear Merey, Thank you for your thoughtful feedback. While we are glad you had a pleasant time with us, we apologize for the inconvenience caused to you in our restaurant. Your comments will be shared appropriately as we continually strive to grow and improve our guest experience. Thank you again for your business, and we look forward to welcoming you back to The Westin Los Angeles Airport for the exceptional experience you deserve.Be Well, Mark Goldrup,General Manager

8/10 不錯哦

Alejandra

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月23日回覆
Dear Alejandra, Thank you for taking the time to share about your stay at The Westin Los Angeles Airport. We appreciate your positive rating, and we are glad we could be a part of enhancing your time here in LA. We hope we will be your home whenever you are in the area.Be Well, Mark Goldrup,General Manager

2/10 很糟糕

Kelsey

喜歡:員工素質
不喜歡:住宿環境和硬體
NO REMOTE AIR DONT WORK . & BATHROOM WAS DIRTY
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月23日回覆
Dear Kelsey, Thank you for being our guest and for sharing your thoughtful review. Please accept our sincere apologies for the issues you had in your guestroom, and we are sorry for the inconvenience this caused you. We will address this with the appropriate individuals to ensure that all areas of concern are effectively resolved to prevent such occurrences in the future. Your frustration is fully understandable, and we are very grateful for your patience. Thank you again for your business, and we hope to have the opportunity to welcome you back and provide you with an exceptional stay that truly reflects the quality of service we always strive to deliver.Be Well, Mark Goldrup,General Manager

8/10 不錯哦

Deborah

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It was adequate for our needs.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月22日回覆
Dear Deborah, Thank you for choosing The Westin Los Angeles Airport. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Be Well, Mark Goldrup,General Manager

10/10 有夠讚

cindy

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The onsite staff is lovely. However, the shuttle driver is by far one of the rudest people I've ever met. I was juggling 4 bags and my dog and I literally had to shame him into assisting with my bags.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月21日回覆
Dear Cindy, Thank you for being our guest and for your thoughtful review. We are pleased that you enjoyed your stay at The Westin Los Angeles Airport and that our attentive associates helped to elevate your visit. We will share your enlivening comments with them, and we appreciate your recognition of their excellent service. That said, we apologize for the level of service you received from one of our shuttle associates; your comments are being evaluated by our team to ensure these concerns are not repeated. It was our pleasure accommodating you, and we hope to see you again on your next visit to Los Angeles. Be Well, Mark Goldrup,General Manager

10/10 有夠讚

lenice

喜歡:整潔度、員工素質和住宿環境和硬體
Everything about it is good
於 2024 年 4 月住了 7 晚
Cesar 於 2024年4月21日回覆
Thanks for staying with us. We appreciate your feedback!

8/10 不錯哦

Takeshi,Atami

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
防音が完璧ではないが、空港ホテルなので許容範囲。スタッフは親切でフレンドリー。
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月20日回覆
Dear Takeshi, Thank you for your thoughtful review. We are pleased that you enjoyed your stay at The Westin Los Angeles Airport and that our attentive associates helped to elevate your visit. We will share your enlivening comments with them, and we appreciate your recognition of their excellent service. Thank you again for all of your feedback, and we look forward to your return.Be Well, Mark Goldrup,General Manager

10/10 有夠讚

ALFONSO RANDALL

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Muy buen hotel, tiene un top golf y un Starbucks dentro del hotel.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月19日回覆
Dear Mr. Randall, Thank you for taking the time to share about your stay at The Westin Los Angeles Airport. We appreciate your generous compliments, and we are pleased we could be a part of enhancing your time here in LA. It was also a pleasure reading how much you loved our thoughtfully crafted property and our Topgolf Swing Suite. Thank you again for your feedback, and we hope we will be your home whenever you are in the area.Be Well, Mark Goldrup,General Manager

10/10 有夠讚

Celeste,Cathedral City

喜歡:整潔度、員工素質和住宿環境和硬體
Great experience. Just the over night paring is ridiculous.
於 2024 年 4 月住了 2 晚
Cesar 於 2024年4月18日回覆
Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

Michelle

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The property was clean and smelled good. Also, the staff was so nice.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月18日回覆
Dear Michelle, Thank you for sharing about your stay at The Westin Los Angeles Airport. We appreciate the generous remarks and are glad you enjoyed our hotel. We understand the importance of the details that make up a significant stay and are happy knowing our well-maintained property and pleasing atmosphere enhanced your visit with us. We hope to see you again soon.Be Well, Mark Goldrup.General Manager

10/10 有夠讚

Paul

喜歡:整潔度、員工素質和住宿環境和硬體
Nice bar
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月18日回覆
Dear Paul, Thank you for taking the time to share about your stay at The Westin Los Angeles Airport. We appreciate your generous rating and are glad you loved every aspect of your time with us, particularly our onsite, Daily Grill Bar and Restaurant. We are pleased we could be a part of enhancing your time here in LA and hope we will be your home whenever you are in the area.Be Well, Mark Goldrup,General Manager

10/10 有夠讚

Manuel

情侶出遊, 家庭旅遊, 親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I liked the cleanliness of the property and rooms. It was close to LAX. Staff was very helpful and friendly and approached me with a cheerful attitude. I would definitely recommend this place to others. Thank you
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月17日回覆
Dear Manuel, Thank you for choosing The Westin Los Angeles Airport. We are pleased to know you enjoyed your time with us and that our impeccable accommodations and intuitive associates helped elevate and optimize your stay. We are also glad our proximity to the airport worked well for your travel plans. Thank you once more for your recommendation, and we look forward to exceeding your expectations again.Be Well, Mark Goldrup,General Manager

2/10 很糟糕

Harlan,Darien

喜歡:整潔度和住宿環境和硬體
不喜歡:員工素質
After a brutal day of travel I finally got to the Westin at 2:30 AM. No one at desk. At 2:45 someone emerged to tell me I had to wait another 20 minutes for the “hotel audit” to complete. Are you kidding me? Westin has no plan for this other than “wait” 20 minutes at 2:30 am? Pitiful.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月16日回覆
Dear Harlan, Thank you for choosing our hotel and for sharing your review. We apologize for the inconvenience you experienced upon arrival as we take pride in delivering impeccable service. Your comments have been shared with the appropriate team members, and we are very grateful for your patience. We would welcome another opportunity to show you the hospitality you should have received on this occasion. It was an honor hosting your visit, and we wish you all the best with your travels.Be Well, Mark Goldrup,General Manager

8/10 不錯哦

Velmor,Hinchinbrook

親子旅遊
喜歡:整潔度、員工素質和設施服務
Extremely friendly staff but try not to get an airport facing room. The noise from the busy LAX airport can get annoying when you're trying to sleep
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月16日回覆
Dear Velmor, Thank you for your thoughtful review. We are pleased that you enjoyed your stay at The Westin Los Angeles Airport and that our attentive associates helped to elevate your visit. We will share your enlivening comments with them, and we appreciate your recognition of their excellent service. Thank you again for all of your feedback, and we look forward to your return.Be Well, Mark Goldrup,General Manager

10/10 有夠讚

Ayat

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Très chic hôtel, Le sèche cheveux ne marchait, et la pression de la douche était déréglé, il manquait un micro onde. Sinon très beau séjour passé.
於 2024 年 4 月住了 4 晚
General Manager 於 2024年4月15日回覆
Dear Ayat, Thank you for sharing feedback regarding your recent stay at The Westin Los Angeles Airport. While we are glad you liked our intuitively designed property, we are disappointed to learn about your experience as our focus is on giving each guest an optimal and seamless visit. We have addressed your concerns with our associates as we are always looking for ways to enhance our guest services. Thank you again for your business, and we hope to have an opportunity to provide you with the exceptional experience for which we are known.Be Well, Mark Goldrup,General Manager

8/10 不錯哦

Johnny

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
General Manager 於 2024年4月15日回覆
Dear Johnny, Thank you for taking the time to share about your stay at The Westin Los Angeles Airport. We appreciate your positive rating, and we are glad we could be a part of enhancing your time here in LA. We hope we will be your home whenever you are in the area.Be Well, Mark Goldrup,General Manager

10/10 有夠讚

Natiska

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
This airport was very clean and nice. It’s on the airport grounds which made it very convenient. Staff was nice and friendly. I had no issues with the room. The entire place was clean from top to bottom.
於 2024 年 4 月住了 2 晚
GENERAL MANAGER 於 2024年4月14日回覆
Dear Natiska, Thank you for your thoughtful review and for all the lively things that you had to say about The Westin Los Angeles Airport. We were delighted to read that you enjoyed our hospitality, and we thank you again for pointing out our great location and well-appointed guestrooms. Your comments were a pleasure to read, and we are excited to share them with our devoted associates. We look forward to your next visit.Be Well, Mark Goldrup,General Manager

6/10 一般般

James

情侶出遊
喜歡:整潔度和住宿環境和硬體
Unhelpful reception
於 2024 年 4 月住了 1 晚
GENERAL MANAGER 於 2024年4月13日回覆
Dear James, Thank you for being our guest. We want to extend our apologies for the difficulties you had with our front desk. We work hard to provide each guest with a meaningful and enriching stay, and we regret that this was not your experience. Your concerns have been shared with our associates, and we have taken appropriate action to ensure these issues are not repeated. We hope you will give us another opportunity to show you our commitment to exceptional hospitality on your next visit to Los Angeles.Be Well, Mark Goldrup,General Manager

10/10 有夠讚

Grant

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚
GENERAL MANAGER 於 2024年4月14日回覆
Dear Grant, Thank you for taking the time to share about your stay at The Westin Los Angeles Airport. We appreciate your perfect rating, and we are pleased we could be a part of enhancing your time here in LA. We look forward to being your home whenever you are in the area.Be Well, Mark Goldrup,General Manager

8/10 不錯哦

NATASHA

喜歡:整潔度、員工素質和住宿環境和硬體
Nice and friendly
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月15日回覆
Dear Natasha, Thank you for your generous review. We are pleased that you enjoyed your stay at The Westin Los Angeles Airport and that our attentive associates helped to elevate your visit. We will share your enlivening comments with them, and we appreciate your recognition of their excellent service. It was our pleasure accommodating you, and we look forward to welcoming you back very soon.Be Well, Mark Goldrup,General Manager

10/10 有夠讚

Reejo,Glenville

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Comfortable and convenient hotel near LAX
於 2024 年 4 月住了 1 晚
Cesar 於 2024年4月11日回覆
Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

Elisavet,Mcfarland

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月11日回覆
Dear Elisavet, Thank you for choosing The Westin Los Angeles Airport and for taking the time to share your high rating. We want to be a place where you are given a choice not just to get up but to rise. Our location seamlessly combines inspiring accommodations with enhanced amenities, and we are pleased we exceeded your expectations. We hope you will make us your home whenever your travels bring you to the area.Be Well, Mark Goldrup,General Manager

10/10 有夠讚

Makimi

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月11日回覆
Dear Makimi, Thank you for being our guest and for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are pleased you enjoyed your stay. It was our pleasure hosting you at The Westin Los Angeles Airport, and we hope to see you again soon. Be Well, Mark Goldrup,General Manager

8/10 不錯哦

Claudia

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 2 晚
General Manager 於 2024年4月18日回覆
Dear Claudia, Thank you for the kind rating regarding your stay with us at The Westin Los Angeles Airport. We are pleased you enjoyed your overall time with us and hope you will return soon. Be Well, Mark Goldrup,General Manager

8/10 不錯哦

Adrian

喜歡:整潔度
於 2024 年 2 月住了 3 晚
General Manager 於 2024年4月11日回覆
Dear Adrian, Thank you for choosing The Westin Los Angeles Airport. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Be Well, Mark Goldrup,General Manager

8/10 不錯哦

Brian

喜歡:整潔度、員工素質和住宿環境和硬體
I didn’t like how much it cost to park your car over night.
於 2024 年 4 月住了 1 晚
Cesar 於 2024年4月10日回覆
Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

Roberto

於 2024 年 3 月住了 4 晚
General Manager 於 2024年4月11日回覆
Dear Roberto,Thank you for taking the time to share about your stay at The Westin Los Angeles Airport. We appreciate your generous rating, and we are pleased we could be a part of enhancing your time here in LA. We hope we will be your home whenever you are in the area.Be Well, Mark Goldrup,General Manager

10/10 有夠讚

Gerardo

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Worth the stay
於 2024 年 4 月住了 4 晚
General Manager 於 2024年4月9日回覆
Dear Gerardo, Thank you for choosing The Westin Los Angeles Airport. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Be Well, Mark Goldrup,General Manager

10/10 有夠讚

Siddharth

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excellent!
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月9日回覆
Dear Siddharth, Thank you for the outstanding rating. We are thrilled that from check-in through check-out, we were able to provide you with a great stay at The Westin Los Angeles Airport. We look forward to your return and wish you all the best with your future travels.Be Well, Mark Goldrup,General Manager

10/10 有夠讚

Juan

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月9日回覆
Dear Juan, Thank you for the excellent rating. We are pleased that from check-in through check-out, we were able to provide you with a great stay at The Westin Los Angeles Airport. We look forward to your return and wish you all the best with your future travels.Be Well, Mark Goldrup,General Manager

4/10 不太好

John

團體旅遊
The hotel is corporate and anonymous. They charge $70 extra for an early check in and then billed me for two days of parking at $55 for each day even though I only parked for one day and paid at the machine. When I called them to ask for the bill to be changed I was told to speak to accounting the following week and furnish proof because “it is your word against our’s”.
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月9日回覆
Dear John, Thank you for being our guest and for your review. It is disappointing to read that we did not meet your expectations during this recent visit with us, and we sincerely apologize for the billing-related issues that you are having. We will share your concerns appropriately as we continually strive to ensure a perfect stay for every guest. Thank you again for your patience, and we hope you will give us another opportunity to regain your trust the next time you are in the area.Be Well, Mark Goldrup,General Manager

8/10 不錯哦

Peter,Montreal

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 2 晚
General Manager 於 2024年4月9日回覆
Dear Peter, Thank you for choosing The Westin Los Angeles Airport. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Be Well, Mark Goldrup,General Manager