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洛杉磯帕薩迪納德納飯店 - 臻品之選飯店的評分

4 out of 5

評論

8.4

非常好

10 分,有夠讚;146 則評論中有 87 則" "
8 分,不錯哦;146 則評論中有 25 則" "
6 分,一般般;146 則評論中有 15 則" "
4 分,不太好;146 則評論中有 11 則" "
2 分,很糟糕;146 則評論中有 8 則" "

8.8/10

整潔度

8.8/10

員工素質

8.2/10

設施服務

8.4/10

住宿環境和硬體

8.4/10

環保程度

評論

2/10 很糟糕

hongwu

於 2024 年 2 月住了 7 晚

10/10 有夠讚

真實旅客

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great location for our business meeting Nice room
Great location for our business meeting Nice room.
於 2023 年 9 月住了 2 晚
Hotel Dena 於 2023年9月28日回覆
Thank you for your feedback, we're glad you enjoyed your stay with us!

10/10 有夠讚

Jimmy,Las Vegas

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Room was big and clean, location was great
於 2024 年 3 月住了 1 晚

2/10 很糟糕

Sarah

情侶出遊
喜歡:員工素質和設施服務
不喜歡:整潔度和住宿環境和硬體
While the front desk staff was super kind and helpful, please BEWARE OF BLACK MOLD in the rooms! The hotel is run down and while they have put new decor in the lobby, there is black mold behind the wallpaper in the rooms, especially near windows. I would expect better from a Marriott property. Please invest money into actually remediating this hotel to safe levels.
於 2024 年 4 月住了 1 晚

2/10 很糟糕

Jimena

不喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚

8/10 不錯哦

Jennifer,Waddell

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
All staff members, in all capacity, were very friendly and accommodating. Room and bed were both satisfactory, although not the most comfortable mattresses. Everything worked well and the balcony was nice to sit at night when it cooled off. The balcony could really be given a remodel thou. Had a blow dryer and fridge which is nice. Super close (walking distance) to many convenient things like markets, stores and restaurants
於 2024 年 4 月住了 3 晚
General Manager 於 2024年4月16日回覆
Dear Jennifer,It was a pleasure welcoming you to Hotel Dena, Pasadena Los Angeles, a Tribute Portfolio Hotel, and we appreciate you sharing your valuable feedback. While we are thrilled you enjoyed our amazing staff, our great location, and relaxing on the balcony, we are sorry some aspects of your stay fell short of expectations. Your comments will be utilized to help us improve our conditions for future guests, and we appreciate your suggestions. Thank you, and we look forward to welcoming you back and impressing you even further.

10/10 有夠讚

Kim,Rancho Santa Margarita

於 2024 年 4 月住了 1 晚

6/10 一般般

Muhammad

於 2024 年 4 月住了 1 晚

10/10 有夠讚

Cindy

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 5 晚

10/10 有夠讚

Alejandro

The hotel was clean, convenient was main district, good amenities, polite and hospitible staff.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月10日回覆
Dear Alejandro,Thank you so much for choosing to stay with us at Hotel Dena, Pasadena Los Angeles, a Tribute Portfolio Hotel. Impressing every guest with our pristine accommodations is always a top priority for us, so we're thrilled our commitment to this shone through during your visit. It's also great to read our friendly team, convenient location, and plentiful amenities were some of the highlights of your trip. The pleasure was all ours, and we hope to welcome you back in the future.

10/10 有夠讚

Leslie

情侶出遊, 商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great location if you’re going to the convention center. It shares parking with the convention center, it’s incredibly convenient.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月10日回覆
Dear Leslie,Thank you for choosing Hotel Dena, Pasadena Los Angeles, a Tribute Portfolio Hotel! We're glad our proximity to the convention center was ideal for your trip, and we look forward to seeing you again soon.

10/10 有夠讚

??

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 3 晚

10/10 有夠讚

Sarah,Port Huron

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Cool music themed hotel right near Old Pasadena, friendly staff, great vibe, DJ music in cocktail lounge, good food, nice breakfast at their restaurant. Gym had good weights and not crowded at the time.
於 2024 年 3 月住了 1 晚
General Manager 於 2024年4月5日回覆
Dear Sarah,Thank you so much for choosing to stay with us at Hotel Dena, Pasadena Los Angeles, a Tribute Portfolio Hotel. Our goal is to provide every guest with exceptional service, so we're thrilled this was the case for you. It's also great to read our delicious restaurant, lovely atmosphere, and plentiful amenities were some of the highlights of your trip. The pleasure was all ours, and we hope to welcome you back in the future.

6/10 一般般

Liming

於 2024 年 3 月住了 4 晚

10/10 有夠讚

Litzy,San Jose

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very quite and nice area. Staff was also very friendly.
於 2024 年 3 月住了 2 晚
General Manager 於 2024年4月5日回覆
Dear Litzy,Thank you for taking the time to leave a review. We're delighted to hear you got to experience our beautiful and quiet hotel, and we'll pass on your compliments to our wonderful team members. We hope you'll visit us again soon!

4/10 不太好

James

家庭旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
elevators were very slow and had to take stairs to get to room. there was limited parking and sometimes also no parking.
於 2024 年 3 月住了 4 晚
General Manager 於 2024年3月27日回覆
Dear James, Thank you for sharing your feedback. We're sincerely sorry for any inconvenience you experienced during your stay. We understand your frustration and will reflect on your concerns so we can seize any opportunity to make improvements where necessary. Otherwise, we hope the rest of your stay was enjoyable. Take care, and we hope to welcome you back in the future.

6/10 一般般

Brett

情侶出遊
喜歡:整潔度和員工素質
Stylish hotel with nice artsy touches. Excellent bar with very good Mexican food and an experienced and friendly bartender. Hotel staff were eager to help and friendly. Excellent location close to Old. Pasadena and freeway entrances. Lovely neighborhood. Clean and interesting lobby showing old silent films. The hotel definitely appeals to a hip artsy but not snooty clientele. Very fun place to be on a weekend night. The hotel has been refurbished in a sleek, modern style, but sometimes the room seemed dark with only a couple of lighting fixtures. At the time of our visit, the television system was unusable much of the time due to loss of signal clarity. Much like the way DIRECTV behaves in a windstorm. Also, at the time of our visit, the elevators were not working properly much of the time. Two of the three elevators Were either shut down or having problems. We opened the doors for one of the elevators and a couple came out, who had been trapped in it for over an hour. When we talked to Staff about this, they said the elevators had problems all the time. So take the stairs. So that’s the good and the bad of it.
於 2024 年 3 月住了 3 晚
General Manager 於 2024年3月27日回覆
Thank you for your feedback. We welcome all guest feedback so that we can continually improve our standards and practices. We do encourage guests to notify us of any issues that occur so that we can have the opportunity to find a solution to them. We are happy to hear that your overall stay was nice, and we hope that you will consider staying with us again should your travels bring you back to the area.

10/10 有夠讚

Nicole

於 2024 年 3 月住了 1 晚

6/10 一般般

Elisabeth

於 2024 年 3 月住了 2 晚

10/10 有夠讚

Breantae

情侶出遊, 團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great
於 2024 年 3 月住了 6 晚
General Manager 於 2024年3月18日回覆
Dear Breantae,Thanks so much for your glowing review of Hotel Dena, Pasadena Los Angeles, a Tribute Portfolio Hotel! We're delighted you enjoyed your visit and hope to welcome you back soon.

4/10 不太好

HAILE

情侶出遊
不喜歡:整潔度
Room was not cleaned properly and should have been given more time especially for the amount they charge
於 2024 年 3 月住了 2 晚
General Manager 於 2024年3月18日回覆
Dear Haile,Guest feedback is always appreciated, though we are sorry to hear of your concerns. Please know that our friendly front desk team is always available to assist with any such problems during your stay. That said, your feedback will be discussed with the proper parties as we continue to improve, and we hope that you will allow us another chance to impress you in the future.

10/10 有夠讚

Jordan,Boston

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Everything was nice here
於 2024 年 3 月住了 4 晚
General Manager 於 2024年3月16日回覆
Dear Jordan,It was a pleasure hosting you at Hotel Dena, Pasadena Los Angeles, a Tribute Portfolio Hotel! We're glad you enjoyed your visit, and we look forward to seeing you again soon.

10/10 有夠讚

Elizabeth

喜歡:整潔度、員工素質和住宿環境和硬體
Property is great! Very close to down town and restaurants.
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月14日回覆
Dear Elizabeth,We're delighted you enjoyed your stay at Hotel Dena, Pasadena Los Angeles, a Tribute Portfolio Hotel. It's good to hear you enjoyed our central location and lovely property overall. Please return soon for another fantastic time.

8/10 不錯哦

Rune

於 2024 年 3 月住了 2 晚

8/10 不錯哦

Marilyn

喜歡:整潔度、員工素質和住宿環境和硬體
Nice place.
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月12日回覆
Dear Marilyn,Thank you for your review! It was a pleasure having you join us during your time in Los Angeles, and we're delighted you had an enjoyable stay. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.

8/10 不錯哦

Mel

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The beds were too soft but overall satisfactory
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月12日回覆
Dear Mel,Thank you for allowing Hotel Dena, Pasadena Los Angeles, a Tribute Portfolio Hotel to host your recent stay. While we're happy you had a pleasant experience, we're sorry to hear that the beds were not to your preference but we do value your feedback. We're grateful for your review, and we hope to have the opportunity to welcome you back on another occasion.

8/10 不錯哦

janice

商務旅客
The property was nice but there was a smell in and around the elevator that was unpleasant
於 2024 年 3 月住了 2 晚
General Manager 於 2024年3月12日回覆
Hi Janice,Thank you for staying with us at Hotel Dena, Pasadena Los Angeles, a Tribute Portfolio Hotel. We thank you for writing to us and will be sure to notify our cleaning staff to ensure we are rid of any unwanted odors. We hope to see you again. It was a pleasure hostingyou.

10/10 有夠讚

Kevin

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Hotel very clean but could use an upgrade to the rooms
於 2024 年 3 月住了 3 晚
General Manager 於 2024年3月10日回覆
Dear Kevin,Thank you for choosing to stay at Hotel Dena, Pasadena Los Angeles, a Tribute Portfolio Hotel. We appreciate your excellent five-star review and value your feedback. Please visit us again soon!

8/10 不錯哦

bezawit

喜歡:整潔度和住宿環境和硬體
Was a little hard to get a hold of front desk but other than that it was a great experience.
於 2024 年 3 月住了 2 晚
General Manager 於 2024年3月7日回覆
Dear Bezawit,Thank you for choosing to stay with us at Hotel Dena, Pasadena Los Angeles, a Tribute Portfolio Hotel. Our goal is to provide every guest with a wonderful experience, so we're thrilled you enjoyed your visit. However, we offer our sincere apologies for any trouble you had communicating with our front desk. Your comments have been duly noted and will be discussed with our team. Nevertheless, we're glad this didn't detract too much from your overall trip. The pleasure was all ours, and we hope to welcome you back in the future.

4/10 不太好

Guodong

情侶出遊
不喜歡:整潔度、設施服務和住宿環境和硬體
Uber driver told me that the hotel was previously the Sheraton. I can tell that the hotel is in a rush to reopen after the purchase. There’s pain smells in the lobby and strongly in evelators. The room looks like a room in an inn. Old and outdated. The bathroom is gloomy and dirty. There are stains on the walls in the bathroom. Bed sheets are yellow….I wouldn’t recommend this hotel with the price I paid. I paid $170 per night. And, they oversold the first night of my stay. I didn’t get to stay the first night.
於 2024 年 3 月住了 2 晚
General Manager 於 2024年3月7日回覆
Dear Guodong,While we always appreciate guest feedback, we are sorry you had a disappointing visit. To say we are surprised by your review is an understatement. This is not a typical response from our guests and we apologize for all of the issues and inconveniences you encountered. We will be sure to review each of your comments with our staff to make sure we are always offering our best to our guests. It is our hope you will reconsider and join us again so we can prove we are better than this.

10/10 有夠讚

Justin

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Super nice and clean!
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月7日回覆
Dear Justin,Thanks so much for your review of Hotel Dena, Pasadena Los Angeles, a Tribute Portfolio Hotel. It's great to know our high standards of cleanliness impressed you. We hope to host you again soon.

10/10 有夠讚

Lyndsey

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Great place.
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月5日回覆
Dear Lyndsey,We're so happy to know that you had a great time with us overall and we trust that everything was in order for your visit. Thank you, and we hope to see you again soon.

10/10 有夠讚

Anabela

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
Convenient location, very clean and great staff! Anabela Nunes ( Toronto, 🇨🇦)
於 2024 年 2 月住了 7 晚
General Manager 於 2024年3月1日回覆
Dear Anabela,Thank you for sharing your experience at Hotel Dena, Pasadena Los Angeles, a Tribute Portfolio Hotel! We're thrilled that you found our location convenient and our facilities well-kept. Our team takes great pride in providing excellent service, and we're delighted that they left an impression on you. We look forward to welcoming you back for another excellent visit!

6/10 一般般

Lorne

喜歡:整潔度
Mediocre experience. Clean and decent bed. Staff was nice, but several issues: water doesn’t quite get hot in the shower, when asked for towels they sent bathmats, the tv signal was wonky. The hotel is just fine. It’s basically a slightly dressed up corporate hotel. If I had to, it’d be fine for another night. But I would look elsewhere.
於 2024 年 2 月住了 3 晚
General Manager 於 2024年3月1日回覆
Dear Lorne,We appreciate your honest feedback. It's great to hear our team was friendly and our cleanliness met your expectations. We also acknowledge the issues you faced with aspects such as the water temperature and television and are actively looking into these areas for improvement. If there is any chance to welcome you back in the future and improve your perceptions, we'd be grateful for it.

4/10 不太好

Victor

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
Having to pay $30 a night for a parking pass is ridiculous even if you have a room reserved
於 2024 年 2 月住了 4 晚
General Manager 於 2024年3月1日回覆
Dear Victor,Thank you for your feedback. We apologize for any distress about our parking fee. For your convenience, it is available online for review prior to booking. If you find yourself back in the area, please consider staying with us again.

2/10 很糟糕

Robert William

不喜歡:設施服務和住宿環境和硬體
Chemical smell … 30 dollars a night for parking is ridiculous
於 2024 年 2 月住了 3 晚
General Manager 於 2024年3月1日回覆
Dear Robert,The issues you raise are important to us. Please accept our apologies for any concerns about odor. This does not represent the level of accommodations we aim to provide you, and we'll look into your comments. For your convenience, our parking information is available online.

10/10 有夠讚

Luiz

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
What an amazing hotel. One of the most comfortable beds I have ever had, shower is really good too, and the staff is amazing.
於 2024 年 2 月住了 3 晚
General Manager 於 2024年2月28日回覆
Dear Luiz,Thanks so much for this lovely, thoughtful review of Hotel Dena, Pasadena Los Angeles, a Tribute Portfolio Hotel. We're delighted to know you enjoyed your stay so thoroughly, including our comfy beds, excellent showers, and dedicated team. Welcoming you back would be an honor, so please return soon for another memorable time!

8/10 不錯哦

Roberto

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚

10/10 有夠讚

brian

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Everything was great I enjoyed my stay
於 2024 年 2 月住了 4 晚

4/10 不太好

Marcus

不喜歡:住宿環境和硬體
Elevators were broken and smelled strongly of maintenance work that drifted into the rooms and they also smelled bad
於 2024 年 2 月住了 3 晚

10/10 有夠讚

A.J.

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The front desk person was very friendly and outgoing. Quick checkin. The room was super clean and well maintained. The TV remote didn’t work well. The bartenders were great and made me the best Chocky Martini that I’ve had in a while. The gym was clean. Quick checkout. I highly recommend this hotel. I will stay there again.
於 2024 年 2 月住了 2 晚

8/10 不錯哦

Josephine

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
Nice rooms, if a bit small. Parking is much too expensive, though.
於 2024 年 1 月住了 6 晚

10/10 有夠讚

Alexandra

商務旅客
喜歡:整潔度、員工素質和住宿環境和硬體
Was wonderful. Felt safe and lots of folks walking around. Great coffee always a plus. Wish was more sunshine at pool and a jacuzzi since I went in winter and wanted some warmth but rooms and staff were awesome. Will stay there again
於 2024 年 1 月住了 2 晚

6/10 一般般

Gonzalo

不喜歡:員工素質
Parking has to be paid $30 not mentioned in the booking. Also the hours of checking in and checking out our incorrect. I was notified by staff a little bit before noon that I had to vacate. My room wasn’t ready due to improper hours posted how to ask staff how to leave, the hotel going towards the Civic Center, which is not implied when checking in maroon faced another hotel, which had loud music on from 9 AM until I left
於 2024 年 2 月住了 1 晚

10/10 有夠讚

Jeffery,Menifee

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This was a great location for the Rose bowl parade and the rose bowl football game.
於 2023 年 12 月住了 1 晚

6/10 一般般

Kathryn

喜歡:整潔度和員工素質
It was chaotic in the lobby. Fine hotel but won't come back
於 2024 年 1 月住了 1 晚

10/10 有夠讚

Andrea

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 3 晚

10/10 有夠讚

Gloria

Friendly staff. Nice modern rooms.
於 2024 年 1 月住了 1 晚

6/10 一般般

PAUL

於 2024 年 1 月住了 1 晚

8/10 不錯哦

carol

於 2024 年 1 月住了 3 晚