2/10 很糟糕
Olga
商務旅客, 家庭旅遊
2024年3月25日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I would NEVER stay here again nor would I recommend this hotel. At arriving at our room, my husband needed to plug in his oxygen machine and the outlet was loose, the fridge freezer section was not working properly, I tried calling the front desk and the phone was not working. I could hear the clerk but he was not able to hear me. Maintenance guy came and said the freezer is working, He changed the phone cord and said the phone is working, and after arguing with my husband about the safety of the loose outlet he said it was loose because it was placed on a soft wall. I asked for another room and they said that they were full and that we could move the next day. We decided to stay due to all the medical stuff we had to move and assumed that it wouldn't be better in another room. That night I noticed that there were handprints on the mirror. Gross... Second day, we were getting ready to go explore Cedar Sinai for my husband's appts the next day the air Conditioner cover fell, dust all over and over an inch accumulation of dust on the filter. I guess because it is covered no need to change. Also the window had mildew around the frame. Third day after coming back from a full day of doctor appts and dinner, I had stepped out and returned to my husband standing that we had a bad leak on the bathroom ceiling. Maintenance came and put towels on the floor. No communication and when asked for an update they send the same person and he replaced the floor towels. Worst experience ever.
Olga
於 2024 年 3 月住了 3 晚