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棕櫚樹花園飯店的評分

3 out of 5
棕櫚樹花園飯店
495 N Ventu Park Rd, Thousand Oaks, CA

評論

9.0

太棒了

10 分，有夠讚；1059 則評論中有 649 則" "
8 分，不錯哦；1059 則評論中有 264 則" "
6 分，一般般；1059 則評論中有 96 則" "
4 分，不太好；1059 則評論中有 32 則" "
2 分，很糟糕；1059 則評論中有 18 則" "

9.4/10

整潔度

9.2/10

員工素質

8.6/10

設施服務

8.8/10

住宿環境和硬體

8.8/10

環保程度

評論

10/10 有夠讚

Angela

於 2023 年 8 月住了 1 晚
Erika 於 2023年9月17日回覆
We are glad to hear you enjoyed your stay!

8/10 不錯哦

Douglas

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice and really responsive staff. The only issue is the water pressure is kinda low for shower. To-go breakfast is also good.
於 2022 年 10 月住了 2 晚
Efreyn 於 2022年10月18日回覆
Thanks for sharing your experience! We're glad to hear you enjoyed your stay, we hope to welcome you back soon!

10/10 有夠讚

TONG

於 2021 年 7 月住了 1 晚
Efreyn 於 2021年12月27日回覆
We're happy to hear you enjoyed your stay with us and hope to see you again soon!

10/10 有夠讚

Patrick

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very cool pool area! Grocery store within EASY walking distance.
於 2024 年 4 月住了 1 晚

8/10 不錯哦

Jacob

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Its a very solid place. Staff are usually very helpful and their are multiple grocery stores, pharmacies, and restaurants that are walkable. I always try and stay here if I am in the area!
於 2024 年 4 月住了 2 晚

8/10 不錯哦

Mark

喜歡：員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚

8/10 不錯哦

Joe

情侶出遊, 團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was very nice, rooms clean, and quiet.
於 2024 年 4 月住了 3 晚

10/10 有夠讚

Jane

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚

6/10 一般般

Steven

情侶出遊
Good location but close enough to freeway to hear the traffic. Not enough light especially around the sink. Breakfast was actually on the low end compared to hotels of similar price. Towels were thin and of low average quality
於 2024 年 4 月住了 2 晚

10/10 有夠讚

Beth

情侶出遊, 商務旅客
喜歡：整潔度、員工素質和設施服務
This is a great hotel with good breakfast and wonderful pool and grounds - only complaint was the air conditioner which we ran all night - it was extremely loud and unpleasant making it hard to sleep - suggest you check the air conditioner in your room before staying in it
於 2024 年 4 月住了 1 晚
Erika 於 2024年4月13日回覆
Hi Beth, thank you for sharing your experience with us. We hope to see you back once our restaurant has opened!

10/10 有夠讚

David

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Best Hotel i’ve stayed at, definitely would recommend.
於 2024 年 4 月住了 2 晚
Erika 於 2024年4月10日回覆
Thanks for your feedback! We are glad you enjoyed your stay!

10/10 有夠讚

Tina

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
An amazing staff
於 2024 年 4 月住了 2 晚
Erika 於 2024年4月10日回覆
We are happy you enjoyed your stay!

6/10 一般般

Marisa

喜歡：整潔度
於 2024 年 4 月住了 2 晚
Erika 於 2024年4月10日回覆
Thanks for your feedback!

10/10 有夠讚

Alex

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
high class
於 2024 年 4 月住了 1 晚
Erika 於 2024年4月10日回覆
Thank you for your feedback Alex!

10/10 有夠讚

anna

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Perfect location. Clean and fresh. Felt safe. Would definitely stay again.
於 2024 年 4 月住了 1 晚
Erika 於 2024年4月10日回覆
Thank you for sharing your experience with us. We are glad you enjoyed your stay!

10/10 有夠讚

Madelyn

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 2 晚
Erika 於 2024年4月10日回覆
We are glad you enjoyed your stay!

8/10 不錯哦

David

於 2024 年 3 月住了 4 晚

8/10 不錯哦

Theresa

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 2 晚
Erika 於 2024年4月2日回覆
We are glad you enjoyed your stay with us!

10/10 有夠讚

PAUL

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice
於 2024 年 3 月住了 3 晚
Erika 於 2024年4月2日回覆
Thank you for your feedback. We are happy to hear you enjoyed your stay with us!

8/10 不錯哦

Kevin

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The room was excellent and the air conditioning unit was quiet. Hoping the buffet breaskfast improves once you open the new restaurant.
於 2024 年 3 月住了 3 晚
Erika 於 2024年4月2日回覆
Thank you for your feedback!

10/10 有夠讚

maricela

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Came out for a basketball tournment, i love the area everything was near by and the breakfast was perfect. Will come again
於 2024 年 3 月住了 1 晚
Erika 於 2024年3月26日回覆
We are glad to hear you enjoyed your stay!

2/10 很糟糕

Ana

家庭旅遊
不喜歡：整潔度、員工素質和住宿環境和硬體
Beds are very hard and pillows are very uncomfortable, coffee taste bad.
於 2024 年 3 月住了 1 晚

2/10 很糟糕

Miyoko

家庭旅遊
喜歡：員工素質
不喜歡：設施服務和住宿環境和硬體
My room was horrible. There was a gab in the door frame & the AC/Heater wasn’t installed properly so there was a lot of cold air coming into the room at night. The heater wasn’t working properly so I didn’t sleep well at night because it was cold. When the heater randomly came on it was so loud-I couldn’t sleep. The refrigerator & microwave (even though I never used it) made loud noises as well. The sink was dripping water into the counter in the bathroom so water got all over my stuff. Almost ruined my blowdryer. The room was not insulated very well-I could hear everything that walked by or above me. Also I could smell the pizza my neighbors were eating. The rooms around me were the “amenities “ beauty salon, barber, esthetician, etc. thank god they didn’t have clients or else it would have been VERY loud and inconvenient The bathroom door would slam into the bathroom counter if left open. I stayed in room 155 for reference. I would NEVER stay here again or suggest it. The appearance is cute-but that’s it.
於 2024 年 3 月住了 2 晚

4/10 不太好

Motoko，Santa Clara

喜歡：設施服務
不喜歡：員工素質
It was so noisy the traffic from hwy 101, so I could not sleep all night. Then when I tried to call front desk during night, no phone number was available from room phone even they say 24 hours front desk. So I packed and asked front to change room at 6:00am in the morning. The front desk told me that if they change my room facing courtyard, it will be additional $40! I hope Expedia will take care of this.
於 2024 年 3 月住了 2 晚

8/10 不錯哦

Carla

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The hotel was very clean and quiet. The staff was friendly and helpful. I would definitely stay here again.
於 2024 年 3 月住了 1 晚
Efreyn 於 2024年3月22日回覆
Thank you for sharing your experience, we hope to welcome you back soon!

10/10 有夠讚

Keila

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Amazing place to stay or have a wedding
於 2024 年 3 月住了 1 晚
Erika 於 2024年3月21日回覆
Thank you for your feedback!

10/10 有夠讚

Maireen

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Such a great find. We always stay here when traveling to the LA area. The grounds are beautiful and the facilities very nice. Shares a parking lot with a little shopping center with gas, grocery and some eateries. Across the street is a bigger shop center, with more restaurants and Starbucks. No problem parking and very quiet and comfortable.
於 2024 年 3 月住了 1 晚
Erika 於 2024年3月21日回覆
Hi Maireen, thank you for sharing your experience with us! We are happy to hear you enjoyed your stay.

8/10 不錯哦

Joshua

親子旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Awesome place to stay.
於 2024 年 3 月住了 1 晚
Erika 於 2024年3月21日回覆
Thank you for your feedback!

10/10 有夠讚

Melissa，Quartz Hill

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 2 晚
Efreyn 於 2024年3月20日回覆
Thank you for your feedback, we're glad you enjoyed your stay!

10/10 有夠讚

otis，lancaster

喜歡：住宿環境和硬體
Nice place to unwind. Landscaping is lovely. A really pleasant experience.
於 2024 年 3 月住了 1 晚
Erika 於 2024年3月21日回覆
We are glad to hear you enjoyed your stay with us!

10/10 有夠讚

Sonia

於 2024 年 3 月住了 3 晚
Erika 於 2024年4月10日回覆
We are glad to hear you enjoyed your stay with us!

10/10 有夠讚

Brian

喜歡：整潔度、員工素質和住宿環境和硬體
Great property.
於 2024 年 3 月住了 4 晚
Efreyn 於 2024年3月15日回覆
Thank you for staying with us, we hope to welcome you back soon!

10/10 有夠讚

Amy

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Freeway noise, but other than that, it was nice.
於 2024 年 3 月住了 1 晚
Erika 於 2024年3月21日回覆
Thank you for your feedback!

10/10 有夠讚

Ashlynn

情侶出遊
喜歡：整潔度、員工素質和設施服務
The room inside was very clean and updated. I really enjoyed the shower and how large it was.
於 2024 年 3 月住了 1 晚
Efreyn 於 2024年3月5日回覆
Thank you for the kind words, we're glad to hear you enjoyed your stay!

8/10 不錯哦

Theresa

於 2024 年 3 月住了 1 晚
Efreyn 於 2024年3月23日回覆
Thank you for sharing your feedback, have a great day!

8/10 不錯哦

Carmen

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Everything was very clean but it didn’t smell clean and fresh; coffee was my favorite part of breakfast
於 2024 年 3 月住了 1 晚
Efreyn 於 2024年3月5日回覆
Thank you for your feedback. We are happy to hear you enjoyed your stay with us!

8/10 不錯哦

Theresa

喜歡：整潔度、員工素質和住宿環境和硬體
The staff was fantastic, very welcoming and accommodating. The ambiance of the courtyard was beautiful. My room was on the side of thre freeway behind the fence so it was a bit noisy, but actually it was mostly like white noise which helps me sleep. I felt safe and comfortable as could be. Definitely would return if I'm in the area again.
於 2024 年 2 月住了 2 晚
Erika 於 2024年3月6日回覆
Thank you for sharing your experience with us. We are glad you enjoyed your stay!

10/10 有夠讚

Michae

喜歡：整潔度、員工素質和住宿環境和硬體
The price was right
於 2024 年 2 月住了 2 晚
Efreyn 於 2024年3月5日回覆
Thank you for your feedback. We are happy to hear you enjoyed your stay with us!

10/10 有夠讚

Shelley

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very clean, adorable property. The pool and hit tub looked amazing but we didn’t use because it was raining. If I am ever in TO again, I would definitely stay there again!!!
於 2024 年 2 月住了 1 晚
Efreyn 於 2024年2月26日回覆
Thank you for staying with us, we hope to welcome you back soon!

10/10 有夠讚

Joseph

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Enjoyed our stay as usual. Very convenient location with a lot of amenities nearby.
於 2024 年 2 月住了 1 晚
Efreyn 於 2024年2月26日回覆
We're glad to hear you enjoyed your stay, we hope to welcome you back soon!

6/10 一般般

Kelsey

於 2024 年 2 月住了 1 晚
Erika 於 2024年2月22日回覆
Thanks for your feedback. We hope to see you once our renovations have been completed.

10/10 有夠讚

Edgard，Beverly Hills

喜歡：整潔度、員工素質和住宿環境和硬體
Great staff always very friendly and helpful… outstanding hotel and service all through! The best!
於 2024 年 2 月住了 1 晚
Erika 於 2024年2月21日回覆
Hi Edgard, thank you for your feedback. We are glad to hear you enjoyed your stay!

8/10 不錯哦

George，Lakewood

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Not your traditional stay. And not your canned property e.g.) Hilton, Residence Inn. More like a motel vibe. A little retro.. with a modern touch in the rooms. Not bad
於 2024 年 2 月住了 3 晚
Erika 於 2024年2月18日回覆
Thank you for sharing your experience with us!

10/10 有夠讚

Sheri

於 2024 年 2 月住了 1 晚
Erika 於 2024年3月21日回覆
We are happy to hear you enjoyed your stay with us!

10/10 有夠讚

Josue

於 2024 年 2 月住了 1 晚
Erika 於 2024年2月18日回覆
We are glad to hear you enjoyed your stay with us!

10/10 有夠讚

Kyle

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Erika 於 2024年2月18日回覆
We are happy to hear you enjoyed your stay!

10/10 有夠讚

Sophia

喜歡：整潔度、員工素質和住宿環境和硬體
There was some trash left in our hotel when we arrived
於 2024 年 2 月住了 2 晚
Efreyn 於 2024年2月26日回覆
Thank you for sharing your experience, I've reached out to our housekeeping team to ensure this doesn't happen again.

10/10 有夠讚

Julie

寵物同遊, 家庭旅遊
Really pretty hotel tucked into an odd space. The person at the front desk was sweet and professional. Rooms were clean and lovely! I would definitely come back!
於 2024 年 2 月住了 1 晚
Erika 於 2024年2月4日回覆
Hi Julie, thank you for sharing your experience with us!

6/10 一般般

Diodore

商務旅客
Well used
於 2024 年 1 月住了 1 晚
Erika 於 2024年2月8日回覆
Thanks for your feedback.

8/10 不錯哦

Amy

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
We were on the side facing the freeway so had some noise to deal with and felt like the bed was a little firmer than we like, but, overall, the property is cute and a nice change from the chain properties out there. It was really clean and conveniently located.
於 2024 年 1 月住了 1 晚
Erika 於 2024年2月4日回覆
Thank you for your feedback Amy. We hope to see you back once our renovations have been completed!