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加利福尼亞貝爾弗勞爾 - 洛杉磯 6 號汽車旅館的評分

2 out of 5
加利福尼亞貝爾弗勞爾 - 洛杉磯 6 號汽車旅館
17220 Downey Ave, Bellflower, CA

評論

6.6
10 分，有夠讚；1002 則評論中有 274 則" "
8 分，不錯哦；1002 則評論中有 208 則" "
6 分，一般般；1002 則評論中有 190 則" "
4 分，不太好；1002 則評論中有 119 則" "
2 分，很糟糕；1002 則評論中有 211 則" "

6.6/10

整潔度

7.2/10

員工素質

6.2/10

設施服務

6.4/10

住宿環境和硬體

6.4/10

環保程度

評論

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
The counter staff is very kind. The room staff is
於 2019 年 10 月住了 5 晚
Guest Experience Team 於 2019年10月9日回覆
Dear Guest, We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Motel 6 Bellflower Guest Experience Team

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
The room staff is well served. The counter person is very kind.
於 2019 年 9 月住了 7 晚
Guest Experience Team 於 2019年10月7日回覆
Dear Guest, It is great to hear feedback from you regarding your recent stay with us - we are glad to hear that you had a good overall impression of your stay. Our staff also thanks you for the nice comment you left about the service you received. We hope everything was in order and we look forward to your next visit. Best Regards, Motel 6 Bellflower Guest Experience Team

10/10 有夠讚

NIEN TZU

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

8/10 不錯哦

Jose

喜歡：整潔度
Nice
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Cynthia

喜歡：員工素質和住宿環境和硬體
於 2024 年 3 月住了 4 晚
Customer Care Team 於 2024年3月26日回覆
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 很糟糕

Sandra

於 2024 年 3 月住了 1 晚
Customer Care Team 於 2024年3月21日回覆
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 有夠讚

Sonya

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Would like the same room every time I stay 143 great location lower level
於 2024 年 3 月住了 1 晚
RP 於 2024年3月29日回覆
Dear Sonya,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 很糟糕

jalessa

喜歡：整潔度
於 2024 年 3 月住了 1 晚
Customer Care Team 於 2024年3月19日回覆
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

2/10 很糟糕

Yolanda

不喜歡：員工素質
於 2024 年 3 月住了 1 晚
Customer Care Team 於 2024年3月16日回覆
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 有夠讚

Connie

親子旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Great customer service
於 2024 年 2 月住了 3 晚
Rp 於 2024年2月27日回覆
Hey Connie,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. We look forward to your next visit!Best Regards,Customer Care Team

6/10 一般般

Nofoasaefa

喜歡：員工素質
不喜歡：住宿環境和硬體
The room was not as clean as it looked online. Definitely could use some updates and upgrades, but for the price I paid, it was expected. Location is convenient, lots of shopping around, and an easy 10-15 minute drive from LGB Airport. Staff was nice and attentive. Overall, everything on the property just looked dirty and outdated.
於 2024 年 2 月住了 3 晚
CT 於 2024年2月27日回覆
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

6/10 一般般

Lilah

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 2 晚
Customer Care Team 於 2024年2月21日回覆
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

10/10 有夠讚

Carlos

不喜歡：員工素質
Mala comunicación por parte del personal, se reporto un objeto olvidado y confirmaron que lo habían encontrado en la habitación y cuando regrese me comentaron que lo habían tirado
於 2024 年 2 月住了 1 晚
Rp 於 2024年2月27日回覆
Hey Carlos,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. We look forward to your next visit!Best Regards,Customer Care Team

2/10 很糟糕

Jacques

不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Your staff is so incompetent I reserved the room but it wasn't available for me to check-in. Horrible customer service.
於 2024 年 2 月住了 2 晚
RP 於 2024年2月27日回覆
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 不錯哦

Marshale

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Only suggestion I have is for the floors to be mopped better in the crevices, and the neighbors dogs were very loud so I was up earlier than I needed to be.
於 2024 年 2 月住了 1 晚
Brand Experience Team 於 2024年2月26日回覆
Hi Marshale, Thank you for sharing your review. We are glad you enjoyed your stay! Maz K.#Team6

10/10 有夠讚

Gerry

喜歡：整潔度、員工素質和住宿環境和硬體
Very helpful staff. Clean. Washing machines and dryers. Parking.
於 2024 年 2 月住了 1 晚
RP 於 2024年2月3日回覆
Hey Gerry,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. We look forward to your next visit! Best Regards,Customer Care Team

6/10 一般般

真實旅客

喜歡：員工素質
不喜歡：整潔度
Air Conditioning Didn’t Work Well For Being A Smoking Room. The Floor Was Absolutely Dirty & Sticky! The Phone Didn’t Fuction & The Key Would Work After The 5th Or 6th Try.
於 2023 年 12 月住了 2 晚
CCT 於 2024年2月10日回覆
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

10/10 有夠讚

Ignacio

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Easy to check in but pricey on deposit but room was updated and real nice quiet place felt safe there
於 2023 年 12 月住了 1 晚
RP 於 2024年2月3日回覆
We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. We look forward to your next visit! Happy New Year!Best Regards,Customer Care Team

10/10 有夠讚

Priscilla

於 2023 年 12 月住了 1 晚
RP 於 2024年1月1日回覆
We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. We look forward to your next visit! Happy New Year!Best Regards,Customer Care Team

6/10 一般般

Juan

商務旅客
不喜歡：住宿環境和硬體
於 2023 年 12 月住了 1 晚
Customer Care Team 於 2023年12月30日回覆
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

2/10 很糟糕

Gerald，Placentia

於 2023 年 12 月住了 1 晚
Customer Care Team 於 2023年12月30日回覆
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 有夠讚

Alex

喜歡：整潔度、員工素質和住宿環境和硬體
Great all around! Very well updated and not like the other run down motel sixes. The staff are amazing and the owners who are very involved have done a fantastic job keeping the property in great shape.
於 2023 年 12 月住了 1 晚
Nancy Y. 於 2023年12月13日回覆
Thank you for the perfect rating!!Nancy Y.#Team6

10/10 有夠讚

Alex

喜歡：整潔度、員工素質和住宿環境和硬體
The entire staff here are super helpful and friendly, the owners are also very involved and have done a wonderful job keeping the property updated and in great condition. I've stayed at a lot of other motel sixes and this is one of the best overall. One of the main things I appreciated was the kindness of the employees and the owners. Almost all other motel sixes you're treated like it's a privilege to give them your money and stay there. Not here, they understand it's our business that keeps them going and they show that appreciation. I have not had a single issue while staying here multiple times. They also employ a security guard which will give you more peace of mind if you're worried about the area whatsoever. Which there really is no reason to be. They do a great job here.
於 2023 年 12 月住了 1 晚
Nancy Y. 於 2023年12月13日回覆
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

8/10 不錯哦

Naomi

喜歡：整潔度和員工素質
於 2023 年 11 月住了 1 晚
Customer Care Team 於 2023年12月6日回覆
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

10/10 有夠讚

Alex

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This motel six has done a great job keeping the property nice and in good condition. A lot of other motel sixes have gotten terrible, but the owners here do a great job continually updating and making sure the property is in great shape. Also, the staff are all amazing people and are super helpful with whatever you need. They also keep a security guard on duty which adds to your peace of mind.
於 2023 年 11 月住了 3 晚
Nancy Y. 於 2023年12月13日回覆
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

2/10 很糟糕

Guillermo

喜歡：員工素質
不喜歡：整潔度
Mas omenos bueno
於 2023 年 11 月住了 1 晚
Nancy Y. 於 2023年12月5日回覆
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

6/10 一般般

Alejandra

不喜歡：設施服務和住宿環境和硬體
3 stars.
於 2023 年 11 月住了 1 晚
Brand Experience Team 於 2023年11月29日回覆
Hi Alejandra,Thank you for positively rating your stay!!Lilith#Team6

10/10 有夠讚

Robert

於 2023 年 11 月住了 1 晚
RP 於 2023年11月19日回覆
Dear Robert,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 有夠讚

Fabiola

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
A lot of stores are close by Chinese food, donuts,circle K, Starbucks,nail salon,beauty salon,beauty supplies, McDonald's and laundry in the hotel and close by
於 2023 年 11 月住了 1 晚
RP 於 2023年11月19日回覆
Dear Fabiola,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 一般般

真實旅客

家庭旅遊
喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
於 2023 年 11 月住了 1 晚
Customer Care Team 於 2023年11月8日回覆
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

10/10 有夠讚

tanya

家庭旅遊
喜歡：設施服務
Office people was very nice.. rooms was very clean we Received a good service . No problems at all. This is our second time and everytime that we has to go to California this is a good affordable and good place to stay, thanks!
於 2023 年 10 月住了 2 晚
RP 於 2023年10月31日回覆
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

4/10 不太好

Héctor M.

情侶出遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Tha lady who clean, she was nice, but the rest was bad....room smell bad and the parking was so dirty.
於 2023 年 10 月住了 3 晚
RP 於 2023年10月31日回覆
Dear guest, We are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

2/10 很糟糕

Delia

團體旅遊
喜歡：設施服務
不喜歡：員工素質
Atención al cliente muy mal me ofendieron el decepcionaste fue muy grosero y abusivo
於 2023 年 10 月住了 1 晚
RP 於 2023年10月28日回覆
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 有夠讚

Angel

喜歡：設施服務
Goo service
於 2023 年 10 月住了 1 晚
RP 於 2023年10月28日回覆
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 有夠讚

Antoinette

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚
Customer Care Team 於 2023年10月17日回覆
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚
Customer Care Team 於 2023年10月13日回覆
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

10/10 有夠讚

Dawn

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚
RP 於 2023年10月11日回覆
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 很糟糕

Nicholas

不喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚
Customer Care Team 於 2023年10月28日回覆
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 有夠讚

Antoinette

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚
RP 於 2023年10月11日回覆
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 不錯哦

RAFAELA

喜歡：員工素質和住宿環境和硬體
於 2023 年 9 月住了 1 晚
Customer Care Team 於 2023年9月26日回覆
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

6/10 一般般

Penelope

團體旅遊
喜歡：整潔度
於 2023 年 9 月住了 2 晚
Customer Care Team 於 2023年9月7日回覆
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

2/10 很糟糕

Christina

寵物同遊, 親子旅遊
不喜歡：整潔度和員工素質
Employees are not very friendly
於 2023 年 8 月住了 1 晚
Brand Experience Team 於 2023年9月14日回覆
Hi Christina,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

6/10 一般般

Lilly

於 2023 年 8 月住了 4 晚
Customer Care Team 於 2023年9月1日回覆
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

8/10 不錯哦

Ana

家庭旅遊
喜歡：員工素質
不喜歡：客房舒適度
於 2023 年 8 月住了 2 晚
Customer Care Team 於 2023年8月9日回覆
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

6/10 一般般

Victor

家庭旅遊
於 2023 年 8 月住了 1 晚
Customer Care Team 於 2023年8月8日回覆
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 7 月住了 3 晚
Customer Care Team 於 2023年8月2日回覆
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 不錯哦

IRMA

於 2023 年 7 月住了 1 晚
Customer Care Team 於 2023年8月2日回覆
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

4/10 不太好

Isidro

家庭旅遊
不喜歡：員工素質
於 2023 年 7 月住了 1 晚
Customer Care Team 於 2023年8月2日回覆
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

2/10 很糟糕

Nancy

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The hotel was dirty and ghetto I didn’t feel safe at all I didn’t stay the two night that booked and when I called costumer survive to get my money back they said no since I checked out at 10 pm they considered that as another day when I didn’t even stay there I just had my stuff in the room
於 2023 年 7 月住了 2 晚
Brand Experience Team 於 2023年8月9日回覆
Hi Nancy,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

2/10 很糟糕

Ileana

於 2023 年 7 月住了 1 晚
Customer Care Team 於 2023年8月18日回覆
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team