陽台景觀

海蘭德花園飯店的評分

2.5 out of 5
海蘭德花園飯店
7047 Franklin Ave, Los Angeles, CA

評論

6.6
10 分,有夠讚;1000 則評論中有 191 則" "
8 分,不錯哦;1000 則評論中有 289 則" "
6 分,一般般;1000 則評論中有 265 則" "
4 分,不太好;1000 則評論中有 138 則" "
2 分,很糟糕;1000 則評論中有 117 則" "

6.4/10

整潔度

7.2/10

員工素質

6.8/10

設施服務

6.0/10

住宿環境和硬體

7.0/10

環保程度

評論

6/10 一般般

Yu-Ting

商務旅客
不喜歡:整潔度、住宿環境和硬體和客房舒適度
於 2020 年 2 月住了 2 晚
HGH 於 2020年2月24日回覆
Thanks for the feedback, we appreciate your time and effort.

8/10 不錯哦

Zhijun

喜歡:整潔度和員工素質
Nice location with friendly staff! Fair facility.
於 2017 年 8 月住了 3 晚

8/10 不錯哦

TZU YU

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2017 年 7 月住了 3 晚

6/10 一般般

HSIAO-PING

喜歡:員工素質和客房舒適度
於 2017 年 7 月住了 1 晚

6/10 一般般

YAN

喜歡:整潔度

6/10 一般般

Candy,TW

離景點非常近,但是停車場到房間沒有可以推行李的走道,要用扛的,水溫不穩定,整體只能說還行

2/10 很糟糕

真實旅客

喜歡:整潔度
不喜歡:員工素質、住宿環境和硬體和客房舒適度
服务差,只有公共区域有免费wifi。
女服务员的态度很差,入住时间很苛刻,不到三点不能入住,我们等了一个小时入住后发现房间根本没有整理,告知是最后一个房间,我们只能又等了一个小时。房间很大,但是床很小,不合理。早餐太简单。房间上网需额外付款。当然,如果你这些条件都可以接受的话,地理位置还是很好。步行五分钟到星光大道。

10/10 有夠讚

Hannah

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 7 月住了 2 晚

6/10 一般般

真實旅客

情侶出遊
喜歡:員工素質
不喜歡:整潔度和設施服務
Very basic; needs a deep clean badly. Staff was cordial.
於 2021 年 7 月住了 2 晚

10/10 有夠讚

真實旅客

於 2021 年 6 月住了 7 晚

10/10 有夠讚

Leonel

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 6 月住了 1 晚
front desk 於 2021年6月28日回覆
thank you for the response we appreciate it

8/10 不錯哦

Teresa

家庭旅遊
喜歡:員工素質、住宿環境和硬體和客房舒適度
不喜歡:整潔度
La estancia estuvo bien pero la limpieza del lugar estaba muy mal la recepción estaba muy sucia y los pasillos del hostel
於 2021 年 6 月住了 1 晚
HGH 於 2021年6月25日回覆
Gracias por sus comentarios, sus comentarios son muy apreciados. Estamos trabajando para abordar sus problemas y esperamos resolverlos de manera rápida y completa.

6/10 一般般

真實旅客

家庭旅遊
喜歡:員工素質
不喜歡:整潔度、設施服務和住宿環境和硬體
Proximity to what I wanted to see.
於 2021 年 5 月住了 4 晚
front desk 於 2021年6月8日回覆
thank you for the response

2/10 很糟糕

真實旅客

親子旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This is the worst hotel I have ever booked. Looks really good online until we arrived. The front door was broken. The room reeked of cigarettes and dogs. The walls looked as if they hadn’t been cleaned/washed in months and the kitchen chairs were dirty with cigarette burns. The Manager did move us into a nicer room. However it smelled like a sewer. LAPD showed to another room banging yelling LAPD with guns cocked 10 deep. NEVER will I EVER stay here again. Book at your own risk!!!
於 2021 年 5 月住了 2 晚
HGH 於 2021年6月8日回覆
thank you for response. we are in the process of updating and cleaning all the rooms. We also are in the process of departing ourselves with some of our unwanted guest. Next time please come up to us and we can make your stay way more better

6/10 一般般

Brittany

喜歡:整潔度
The hotel was overall what I expected, but there were some glaring issues. No coffee or breakfast like was listed. No washcloths. And the other guests can be very loud at all hours of the night. However, the staff was attentive and friendly, it’s in a convenient location, and the free parking is amazing.
於 2021 年 5 月住了 1 晚
HGH 於 2021年5月29日回覆
Thanks for your review, we appreciate your feedback. As far as coffee and breakfast, we are still under COVID-19 directives which prohibit us from serving food. Did you ask the front desk or housekeeping staff for washcloths when you discovered them missing? And did you let the front desk know when other guests were being loud? We can't work to resolve your issues unless we know you're having a problem.

8/10 不錯哦

Victor

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 4 月住了 1 晚
HGH 於 2021年5月29日回覆
=)

2/10 很糟糕

destiny

家庭旅遊
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Nasty dirty room
The pictures didn’t look nothing like the rooms. Rooms was nasty dirty and Tweakers lives there up all night. My room was not good won’t go there no more.
於 2021 年 4 月住了 1 晚
HGH 於 2021年5月29日回覆
Thanks for your feedback!

2/10 很糟糕

Jeremy

家庭旅遊
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Don’t ever book through hotels.com
HORRIBALE place looks like a half way house for druggies blood stains on the wall holes in the bathroom walls checked in at 6pm and left home at 10pm I have a newborn and a wife absolute disgusting I lost 400$ on this trip I didn’t get any refund and I will never book through hotels.com they are just as bad tried two days in a row for them to contact the hotel both times said I’d get email confirming some type of refund but I never did HORRIBALE
於 2021 年 2 月住了 1 晚

10/10 有夠讚

真實旅客

於 2021 年 1 月住了 3 晚
HGH 於 2021年2月3日回覆
Thanks for the stellar review!

6/10 一般般

Jennifer

家庭旅遊
喜歡:員工素質和住宿環境和硬體
於 2021 年 1 月住了 1 晚
HGH 於 2021年1月16日回覆
Thanks for your review, we appreciate your feedback

10/10 有夠讚

真實旅客

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I like the way that it has a kitchen and the dining area Inside the room... comfortable beds.... Friendly staff members at Check-in... Plenty of space to move around full-size fridge always helps ...everything works...underground parking... good stay over all...thank you
於 2020 年 9 月住了 1 晚
HGH 於 2020年10月1日回覆
Thanks for your awesome review! We're glad you enjoyed your time with us and hope to see you again soon!

6/10 一般般

Henry T.

商務旅客
喜歡:員工素質
不喜歡:整潔度、住宿環境和硬體和客房舒適度
於 2020 年 9 月住了 1 晚
HGH 於 2020年10月1日回覆
We appreciate your feedback!

6/10 一般般

Steven

於 2020 年 9 月住了 1 晚
HGH 於 2020年10月1日回覆
We appreciate your feedback!

2/10 很糟糕

真實旅客

喜歡:員工素質
不喜歡:整潔度、住宿環境和硬體和客房舒適度
Need new housecleaners
Stayed here many times!! But the cleanliness have gone all the way out the door! The carpets were filty, the walls were dirty, counters and floors weren't cleaned! Very disappointed
於 2020 年 9 月住了 1 晚
HGH 於 2020年10月1日回覆
We're sorry your experience with us was unsatisfactory, especially having stayed with us so many times before. We have noted your concerns and are working to address the issue. Please accept our sincerest apologies, we hope you'll allow us to make up for it in the future.

4/10 不太好

Will,SF Bay

情侶出遊, 寵物同遊
不喜歡:整潔度、員工素質和住宿環境和硬體
The building was an architectural beauty, but what they don't tell you is that it's also an SRO. There seems to be a lot of folks staying their involved in a lot of illicit activity.
於 2020 年 9 月住了 3 晚
HGH 於 2020年10月1日回覆
Thanks for your feedback. We are NOT an SRO (single room occupancy) facility by any means. Like many other businesses during the pandemic, we are simply doing what we can to stay afloat and keep our staff employed. We do not tolerate illegal activity of any sort on our property; and when it is observed and reported to us we take immediate action. We are all human and are deserving of dignity and respect.

6/10 一般般

RodneyM,Scottsdale, Az

商務旅客
喜歡:員工素質和設施服務
不喜歡:整潔度
I travel a lot, I spend a lot of time in hotels and have since the early 90's. I've built and renovated hotels and casinos.I have diamond status with several large chains, but my heart still yearns to properties like this. I stayed here after severing a relationship with a property that I had stayed at for the last 5 years, often twice per month 2-3 days per stay. I like to stay at the same place. I'm looking for my new regular stay in LA, I look at the following: Safety & Surrounding Area Cleanliness & Hygiene Professional, Accommodating & Friendly Staff Amenities -Late Check Out, Business Services, Snacks on Site Ingress/Egress/Parking Value This is a historic hotel. Janis Joplin died here in 1970 when I was 8 months old. Many other stars and musicians stayed here in Hollywood's golden age. First the Pros: 1- Very nice & accommodating Staff. This makes up for a LOT if not all of the shortcomings. 2- This Hotel gave me (as a first time guest, a 2PM Late Check Out) This is
於 2020 年 9 月住了 1 晚
HGH 於 2020年10月1日回覆
Thanks for your review, Rodney. We appreciate the effort and your continued business with us. We'd love an opportunity to continue this discussion directly with you, either by phone or email, so we can better address your concerns.

10/10 有夠讚

真實旅客

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The staff is amazing and attentive Good value, good location
於 2020 年 5 月住了 2 晚
HGH 於 2020年5月16日回覆
Thanks for your awesome review, we appreciate your time and effort and hope you'll be back again soon!

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2018 年 11 月住了 1 晚
HGH 於 2020年4月25日回覆
Thanks for your feedback, we appreciate your time (and the positive review) and hope you visit again soon!

8/10 不錯哦

Kristi

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 11 月住了 1 晚
HGH 於 2020年3月27日回覆
Thanks for your review, we appreciate your feedback and hope you'll stay with us again soon!

10/10 有夠讚

Jon

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 3 月住了 3 晚
HGH 於 2020年3月27日回覆
Thanks for the awesome review! We truly appreciate your feedback and hope you'll stay with us again soon.

6/10 一般般

Tiffany

喜歡:員工素質
於 2020 年 3 月住了 1 晚
HGH 於 2020年3月27日回覆
Thanks for your review, we appreciate your feedback and hope you'll stay with us again soon!

8/10 不錯哦

Heiko

家庭旅遊
喜歡:員工素質
不喜歡:住宿環境和硬體和客房舒適度
Ikonisk hotell som kunne trenge litt oppgradering
Det var et hyggelig 5-dagers opphold på dette ikoniske hotellet. Dessverre mye støy i gangene og iskalde gulvfliser. Ellers er det meste enkel 2,5 stjerner standard. Personalet er varierende men helt Ok. Vi fikk se rom 105 der Janis Joplin bodde og døde. Veldig sært og spennende. Beliggenheten er perfekt. Garasje var også kjærkomment. Anbefales veldig.
於 2020 年 2 月住了 5 晚
HGH 於 2020年2月24日回覆
Takk for anmeldelsen din, vi setter pris på tilbakemeldingene dine og håper du velger å være hos oss snart!

6/10 一般般

Toua

喜歡:員工素質
不喜歡:客房舒適度
於 2020 年 2 月住了 1 晚
hgh 於 2020年2月20日回覆
Thanks for your review, your feedback is greatly appreciated

4/10 不太好

NotStoked,Santa Barbara

親子旅遊
不喜歡:整潔度和住宿環境和硬體
Great location, lobby is beautiful, good rates. That's it for the stuff I liked. This was my third stay at this hotel. I always expect the rooms to be a bit run-down, but this last time was just gross. The room was dirty. The carpets were filthy and lifting up off the floor. The hardware in the bathrooms had been ripped off and left un-repaired. There was a mysterious dark substance splattered on the walls by the bed. The worst was the shower. There was thick, black mold growing everywhere. The only part of the room that seemed remotely clean was, thankfully, the bedding. The rooms are LOUD, especially in the morning. I realize it's a busy part of Hollywood. Traffic sounds are expected. I didn't expect hours of a man singing loudly in the hallway, or loud banging sounds like pipe-work happening all around us at 7am.
於 2020 年 2 月住了 1 晚
HGH 於 2020年2月13日回覆
Thanks for your review, we appreciate your comments.

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2020 年 2 月住了 1 晚
HGH 於 2020年2月13日回覆
Thanks for your review, your comments are greatly appreciated and we hope you stay with us again soon!

10/10 有夠讚

Diana,Miami

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Perfect hotel and the place for this price. Good breakfast.
於 2020 年 2 月住了 2 晚
HGH 於 2020年2月10日回覆
Thanks for your continued support, we truly appreciate your patronage and are always happy to have you stay with us!

10/10 有夠讚

Breeanna

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 2 月住了 1 晚
HGH 於 2020年2月5日回覆
Thanks for the awesome review, we appreciate your feedback and hope you'll stay with us again soon!

8/10 不錯哦

真實旅客

於 2020 年 1 月住了 1 晚
HGH 於 2020年1月20日回覆
Thanks for your review, we appreciate your feedback and hope you stay with us again!

8/10 不錯哦

Maria

家庭旅遊
喜歡:員工素質
不喜歡:整潔度、住宿環境和硬體和客房舒適度
於 2020 年 1 月住了 4 晚
HGH 於 2020年1月20日回覆
Thanks for the feedback, we appreciate your time and hope you stay with us again soon!

4/10 不太好

真實旅客

家庭旅遊
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Needs a good cleaning. Cobwebs, Mold in bathroom. Had to request housekeeping to clean the dishes since they left no cleaning supplies
於 2019 年 12 月住了 8 晚
HGH 於 2020年1月5日回覆
Thanks for you feedback

8/10 不錯哦

Michael

團體旅遊
喜歡:整潔度和員工素質
不喜歡:住宿環境和硬體
great location
The location is excellent and the staff are really nice. We stayed in the cheapest rooms and they are not in the best of shape - the carpets in particular really need attention (as did the side of the bed for our friends which was stained) But, I would stay there again and just pay for a better one as it seemed that at least some of the better rooms have had more updating. And, again, the location is fantastic and the people friendly. Just don't rent the cheapest "city view" rooms or at least recognize they aren't in the best condition.
於 2019 年 12 月住了 4 晚
HGH 於 2020年1月4日回覆
Thanks for reviewing your stay with us, your feedback is greatly appreciated. We are working on renovations to many of our units, and if you stay with us in the future just request a renovated unit and we'll do our best to accommodate you (subject to availability).

6/10 一般般

真實旅客

團體旅遊
不喜歡:員工素質
Okay stay
The carpet in the bedroom had a lot of stains. The sofa was not a sofa bed like how it was stated in the description before we booked.
於 2019 年 12 月住了 1 晚
HGH 於 2020年1月4日回覆
Thanks for your review, we appreciate your feedback.

2/10 很糟糕

Tammy

於 2019 年 12 月住了 6 晚

8/10 不錯哦

Fatima

情侶出遊
喜歡:整潔度和員工素質
Great location to stay. Underground garage parking is great. The hotel is over all good the rooms however could use a pick me up. The mattress was pretty old and not comfy and the coaches had stains on them. Kinda pricy for condition of room but it served it purpose for a one night stay
於 2019 年 12 月住了 1 晚
HGH 於 2020年1月4日回覆
Thanks for your review, we appreciate your time in leaving feedback. We are currently working on renovations to many of our units, as well as replacing mattresses and other dated furniture.

2/10 很糟糕

Sol,Modesto ca

家庭旅遊
喜歡:整潔度
不喜歡:設施服務和住宿環境和硬體
Bad property old style and the breakfast is to disgusting not recommend this hotel
於 2019 年 12 月住了 1 晚
HGH 於 2020年1月4日回覆
We're sorry you were unhappy during your stay with us. If you had let the front desk know the room was unsatisfactory, they would've done their best to find accommodations you were happy with. The continental breakfast was complimentary -- we're sorry it didn't suit your taste, however it WAS free.

10/10 有夠讚

真實旅客

家庭旅遊
喜歡:員工素質和客房舒適度
不喜歡:整潔度
於 2019 年 12 月住了 1 晚
HGH 於 2020年1月4日回覆
Thanks for your awesome rating! We appreciate your feedback and hope you visit us again soon!

4/10 不太好

真實旅客

家庭旅遊
不喜歡:設施服務和住宿環境和硬體
I would not recommend staying here!! We had the room w/the kitchenette & it was a dump!! The beds were awful it was old no counter space in the bathroom. We needed a plunger for the toilet and the staff said you arent the first or the last so apparently there are plumbing issues. The first floor looks nice not sure why we were put on the 2nd fl which was awful. Couldnt find an elevator had to carry all our bags ourselves upstairs. Parking is underground in a creepy garage. Would not stay here again!! The only good thing is its not far from Hollywood Blvd.
於 2019 年 12 月住了 2 晚
HGH 於 2020年1月4日回覆
Unfortunately you commented anonymously, so we can't address any of the issues you mentioned as we don't know what room you were in. You were probably put on the 2nd floor because that was what was available at the time. If you didn't like your room, it was never communicated to any staff -- we could've placed you in a room you were happy with. Our property description does not list us having elevators, and the only reason someone did not help you with your baggage is because they were busy with another guest. The garage could use more lighting, and the plumbing issues come with the age of the property (built 1954) and need to be addressed. That being said, we are truly sorry you were unhappy with your stay here.

6/10 一般般

真實旅客

家庭旅遊
喜歡:員工素質
不喜歡:整潔度、住宿環境和硬體和客房舒適度
Another choice
Lobby is nice. Beds are uncomfortable, room is dirty and street is loud.
於 2019 年 12 月住了 1 晚
HGH 於 2019年12月29日回覆
Thanks for your review, we appreciate your feedback!

10/10 有夠讚

Amanda

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Birthday Upgrade!!
I stayed here last weekend for my birthday. I’ve stayed here before with some friends and liked it. When I checked in on my birthday Sean at the front desk was super nice and helpful. And when I got to my room and opened it I realized that he upgraded my room and gave me two bottles for my birthday from the hotel. Really made me birthday extra special. I’ll definitely will be coming back here frequently.
於 2019 年 12 月住了 1 晚
HGH 於 2019年12月25日回覆
Thanks for the kind words, we love having you stay with us and hope you had a great birthday!

10/10 有夠讚

Alejandro

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Shawn always does a great job
Fantastic day wonderful people great front desk
於 2019 年 12 月住了 1 晚
HGH 於 2019年12月21日回覆
Thank you for the great review, we're always happy to have you stay with us!