外觀

倫敦費茲洛伊金普頓飯店 - IHG 旗下飯店的評分

5 out of 5
倫敦費茲洛伊金普頓飯店 - IHG 旗下飯店
1-8 Russell Square, Bloomsbury, London, England

評論

9.2

太棒了

10 分,有夠讚;1002 則評論中有 756 則" "
8 分,不錯哦;1002 則評論中有 154 則" "
6 分,一般般;1002 則評論中有 48 則" "
4 分,不太好;1002 則評論中有 18 則" "
2 分,很糟糕;1002 則評論中有 26 則" "

9.6/10

整潔度

9.4/10

員工素質

9.4/10

設施服務

9.6/10

住宿環境和硬體

9.0/10

環保程度

評論

10/10 有夠讚

Yee Ming Jacky

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 7 月住了 3 晚

10/10 有夠讚

Wing Chak

於 2022 年 12 月住了 1 晚

10/10 有夠讚

HSIN CHI

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 12 月住了 10 晚
Fabiola Gonzalez, Guest Services Manager 於 2022年1月8日回覆
Thank you HSIN CHI! Looking forward to welcoming you back soon.

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
飯店旁邊就有地鐵站,也有超市藥妝店,機能十分不錯。服務人員都非常專業,有效率。飯店裝潢非常舒適,下次到倫敦會再來的
於 2021 年 12 月住了 1 晚
Fabiola Gonzalez, Guest Services Manager 於 2022年1月8日回覆
Hi Anonymous, thanks for your amazing feedback. We will be thrilled to see you back soon.

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
真的非常好的體驗,服務非常迅速,房間可愛舒服,餐廳食物也好吃,下次還會再來住的
於 2021 年 11 月住了 3 晚
Fabiola Gonzalez, Guest Services Manager 於 2022年1月8日回覆
Hi Anonymous, thanks for your amazing feedback. We will be thrilled to see you back soon.

10/10 有夠讚

HUNG TA

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 2 月住了 2 晚
Daniel Healey 於 2020年2月19日回覆
Dear HUNG TA, Thank you for your review, we were delighted to welcome you to Kimpton Fitzroy! We hope to see you again soon. Best Wishes, Daniel Healey Hotel Manager

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice!
Clean room, friendly staff!
於 2020 年 1 月住了 1 晚
Claire Daly 於 2020年1月8日回覆
Thank you for your review of your visit to Kimpton Fitzroy London. I am pleased to read you enjoyed your stay and our team looked after you well! Kindest regards, Claire Daly Assistant Guest Relations Manager

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Fantastic
great location, near underground and the British museum. Well designed interior of the hotel.
於 2019 年 12 月住了 5 晚
Claire Daly 於 2020年1月8日回覆
Thank you for taking the time to provide feedback from your recent visit. I am delighted that you enjoyed your stay and appreciated the location of the hotel. I hope to have the pleasure of welcoming you back on your next visit to London. Kindest regards, Claire Daly Assistant Guest Relations Manager

10/10 有夠讚

Juiting

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
非常
於 2019 年 11 月住了 1 晚
Daniel Healey 於 2020年1月5日回覆
Thank you for your wonderful review! It is great to hear that your experience at Kimpton Fitzroy London went above and beyond your expectations. We look forward to welcoming you again very soon Best regards, Daniel Healey Hotel Manager

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
非常滿意的一次住宿
入住四天都非常滿意,離地鐵站很近交通方便,旁邊也有購物商場,下次到倫敦還會入住!
於 2019 年 10 月住了 3 晚
Romyr - Guest Relations 於 2019年11月1日回覆
I am happy that you enjoyed your stay with us. Thank you for your score. Looking forward to welcome you back again in the hotel.

6/10 一般般

Chung Lun

於 2019 年 8 月住了 2 晚

8/10 不錯哦

yan

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
酒店硬件不错,有欢迎甜点,中间还给一次,临走还有行李牌纪念品 但是清洁员经常会忘了给我们补充小食,其他很不错
於 2019 年 8 月住了 9 晚
Daniel Healey 於 2019年8月24日回覆
Dear Yan, Thank you for staying with us and leaving this review. I am pleased you enjoyed the amenities provided throughout your stay however am sorry to hear that your tuk box was not always replenished. I do hope we have the pleasure of welcoming you back to the hotel next time you visit London. Best Wishes, Daniel Healey Hotel Manager

8/10 不錯哦

真實旅客

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
最好便是套房,空間夠大,而且光猛,不好之處是沒有泳池及特色餐廳,洒店服務員笑容好,Helpful !不好之處,想Late Check out 只可最遲1:00,有時Night flight, 想遲小小去機場,但我住的季節是談淡季
於 2019 年 5 月住了 6 晚
Daniel Healey 於 2019年6月1日回覆
Thank you for taking the time to review your recent visit to Kimpton Fitzroy London. I am so pleased that you had a lovely stay in one of our suites. I am sorry that we could not honor your request for a late check out. We always do our best to accommodate guest requests subject to availability and I am sorry that on this occasion we did not have the availability. I hope we have the pleasure of welcoming you back to the hotel in the future. Kind Regards, Daniel Healey Hotel Manager

10/10 有夠讚

Xin

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Todos muy bien
於 2019 年 4 月住了 1 晚
Daniel Healey 於 2019年4月23日回覆
Dear Xin, Thank you for your kind words. I am always delighted to hear that our guests were impressed with the service as well as the quality of the hotel facilities. We all look forward to welcoming you back again soon. Daniel Healey Hotel Manager

8/10 不錯哦

真實旅客

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
淋浴間漏水⋯應該是裝修設計問題。唯美中不足之處!房間沒有預想中大。但內裡裝潢漂亮。設備都算齊全。在Russell Square 站旁。從機場搭Piccadilly Line直接可到。
於 2019 年 4 月住了 2 晚
Daniel Healey 於 2019年5月3日回覆
Thank you for your review following your recent visit. I am pleased you had a lovely stay and were appreciative of the décor of our beautiful rooms. I am sorry that there was a problem with your shower and understand our engineering team have since resolved the issue. I hope we have the opportunity to welcome you back soon. Kind Regards, Daniel Healey Hotel Manager

6/10 一般般

Yu Hsien

喜歡:整潔度、住宿環境和硬體和客房舒適度
不喜歡:員工素質
就五星級飯店來說,服務不合格。
請客房服務送刀叉到房間,等了半小時才拿到。櫃檯服務人員很親切。
於 2019 年 3 月住了 1 晚
Paul Walters 於 2019年3月11日回覆
Dear Mr Yu, Thank you for taking the time to share your kind feedback following your visit at Kimpton Fitzroy London. While I appreciate your very positive comments regarding our counter staff, I’m sorry to read that your stay did not meet your expectations in terms of service provided. I have well noted your remarks and I will share and discuss them with the team. Thank you once again for providing this feedback. Best Regards, Paul Walters, General Manager

8/10 不錯哦

Carlos,New York

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 2 晚

10/10 有夠讚

Peter

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Reception staff very efficient and all staff very welcoming. Well appointed hotel and excellent food in the restaurant
於 2024 年 3 月住了 1 晚

10/10 有夠讚

derren,singapore

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Regular visitor having stayed there about 30 times now. Highly recommended
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Alexander

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
A great hotel with super staff.
於 2024 年 3 月住了 1 晚

8/10 不錯哦

Jonathan

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Pour les sportifs une très belle salle de gym !
於 2024 年 3 月住了 1 晚

10/10 有夠讚

RIE,Wakayama city

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
便利な場所にあり、スタッフも皆さんフレンドリーで丁寧でとても気持ちよく過ごせました。 2泊しましたが、もっと長く宿泊すれば良かったと思いました。
於 2024 年 2 月住了 2 晚

10/10 有夠讚

Francisco

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 2 晚

10/10 有夠讚

JONATHAN

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great property
於 2024 年 2 月住了 3 晚

6/10 一般般

Erik-Andre Hulbak

喜歡:整潔度和員工素質
於 2024 年 2 月住了 2 晚

10/10 有夠讚

derren,singapore

喜歡:整潔度、員工素質和住宿環境和硬體
My favourite London hotel. Highly recommended. Will be back in 2 months
於 2024 年 1 月住了 2 晚

10/10 有夠讚

William

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚

10/10 有夠讚

Michelle

喜歡:員工素質、設施服務和住宿環境和硬體
於 2024 年 1 月住了 1 晚

10/10 有夠讚

Michelle

於 2024 年 1 月住了 1 晚

10/10 有夠讚

Oleg Valeryevich

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 5 晚

10/10 有夠讚

Jennifer

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Wonderful in every way!
於 2023 年 12 月住了 3 晚

10/10 有夠讚

Elfi

於 2023 年 12 月住了 3 晚

10/10 有夠讚

Deborah

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful older hotel with amazing detail in every inch of this building! The staff went above and beyond. Social hour and breakfast were fabulous. We definitely will return and highly recommend. Deborah
於 2023 年 12 月住了 2 晚

10/10 有夠讚

Cassie

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 1 晚

10/10 有夠讚

真實旅客

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 2 晚

8/10 不錯哦

Elpidio

於 2023 年 12 月住了 3 晚

8/10 不錯哦

derren,singapore

商務旅客
喜歡:整潔度和住宿環境和硬體
I have stayed here around 26 times. All good except for the breakfast service. Long queue into the hallway like a 3 star all inclusive in the costas in Spain. Definitely not a good look for IHG 5 star property. Pleass sort this out. Otherwise - still my fav hotel in london
於 2023 年 12 月住了 4 晚

10/10 有夠讚

Lauren

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 2 晚

10/10 有夠讚

Stephanie,Los Angeles

喜歡:整潔度、員工素質和住宿環境和硬體
The best hotel experience of my life. The staff was exceptionally helpful and kind. Kajol made my whole trip with her kindness. The room was stunning and the entire hotel was a joy. Exceptional food and close location to the tube. I won’t stay anywhere else in London.
於 2023 年 12 月住了 1 晚

6/10 一般般

Kristin

喜歡:整潔度和住宿環境和硬體
不喜歡:員工素質
Beautiful exterior and lobby but eh experience
We were disappointed that the beautiful exterior did not match the service nor the stay internally. - upon checkin, we were told we would “have priority” for housekeeping and they would call us. At 3pm, we checked in, and our keys were obviously ready but no one had called after a long unshowered day of trying to stay awake waiting. - the temperature in the room was either freezing or melting, no in between - pillows were TERRIBLE and the bed sheets were made without a sheet and short sheeted so you could never be fully covered - the bar “the Fitz” was inaccessible to hotel guests without a reservation. Fine, but upon check-in it would have been nice for someone to say they have private events in every room and could they help us make an rsvp for our own hotel! It was as to come back to a beautiful lobby and be told they could not accommodate any guests for a night cap. Just a very unfriendly vibe like you were an outsider and not a guest the whole time.
於 2023 年 12 月住了 2 晚

8/10 不錯哦

Tomomi

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The staff was kind and I had a comfortable stay. The bathroom was large and spacious compared to the size of the bedroom. However, the bathtub itself wasn't that big.
於 2023 年 11 月住了 3 晚

10/10 有夠讚

Lesley

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Outstanding place to stay
於 2023 年 11 月住了 2 晚

10/10 有夠讚

Gina

家庭旅遊
喜歡:整潔度、員工素質和設施服務
This is our fifth time of staying at the Kimpton and it is always a wonderful experience! The location of this hotel is second to none and the staff are always so accommodating! Highly recommend, if I could give it six stars I would !
於 2023 年 11 月住了 8 晚

10/10 有夠讚

derren,singapore

喜歡:整潔度、員工素質和住宿環境和硬體
I'm a regular guest. My fav hotel in London.
於 2023 年 11 月住了 3 晚

10/10 有夠讚

真實旅客

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 2 晚

10/10 有夠讚

Ben-J.

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 2 晚

6/10 一般般

Lorian

家庭旅遊
喜歡:整潔度
improvements can be make in all areas to improve guest experience . The concierge service was exceptional very knowledgeable, very friendly and hard working , definitely a five star .
於 2023 年 11 月住了 4 晚

10/10 有夠讚

Alexandre

家庭旅遊
Rooms are tiny. There is really no space for two people.
於 2023 年 11 月住了 4 晚

6/10 一般般

Natasha

喜歡:整潔度、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 2 晚

2/10 很糟糕

Ian

親子旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We booked the property, with our family, needing 2 rooms close to each other as we had our children sharing a room alone. We asked for adjacent or interconnecting rooms on the booking, we called ahead twice to remind the hotel. We arrived and the rooms were nowhere near each other and they'd downgraded one of the rooms in an attempt just to get the rooms on the same floor. We asked to see the rooms and they were VERY disappointing. Small, dingy and both had unpleasant odours. Sophie the front of house manager couldn't provide any solutions. We didn't even check in. We walked out and booked the Rosewood in Holborn instead which is a FAR better hotel and thoroughly recommended as they were very accomodating and nothing was too much trouble for them. AVOID.
於 2023 年 11 月住了 1 晚