供應早餐和晚餐

倫敦蓋特威克機場萬怡飯店的評分

4 out of 5
倫敦蓋特威克機場萬怡飯店
London Gatwick Airport, Buckingham Gate, Gatwick, England

評論

8.2

非常好

10 分,有夠讚;1004 則評論中有 436 則" "
8 分,不錯哦;1004 則評論中有 319 則" "
6 分,一般般;1004 則評論中有 129 則" "
4 分,不太好;1004 則評論中有 61 則" "
2 分,很糟糕;1004 則評論中有 59 則" "

8.6/10

整潔度

8.4/10

員工素質

7.8/10

設施服務

8.0/10

住宿環境和硬體

7.8/10

環保程度

評論

8/10 不錯哦

YunYa

於 2023 年 11 月住了 1 晚

10/10 有夠讚

Fong

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 8 月住了 1 晚

10/10 有夠讚

Kenthy

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very specious family room for 3 people and the luggages! Room is clean and new.
於 2022 年 7 月住了 1 晚
Alexandra 於 2022年8月20日回覆
Dear Kenthy,Thank you for taking the time out to fill out our guest satisfaction survey, I am delighted that your stay with us met yours and our own expectations.And we look forward to seeing you once again in the future when your travels brings you back to the Gatwick area.Sincerely,Alexandra BuruianaGuest Services Manager

10/10 有夠讚

Yang

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 4 月住了 1 晚
Natasha 於 2021年4月5日回覆
Thank you so much for your review Mr Yang! We are delighted you enjoyed your stay and that everything was to your satisfaction. We hope to have the opportunity to welcome you again in the near future. Sincerely, Natasha

10/10 有夠讚

Sue-yi

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 8 月住了 1 晚

10/10 有夠讚

John,Axbridge

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚

10/10 有夠讚

CLAIRE

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very friendly staff, welcoming reception area, very convenient for the airport easily walkable and a fair price
於 2024 年 3 月住了 1 晚
Hotel Manager 於 2024年3月19日回覆
Dear CLAIRE , Thank you for sharing you stay with me , its great to read that my team made you feel welcomed , i do hope that next time we are you first choice of hotel.

10/10 有夠讚

Julie

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Just a short bus ride (£8) from Gatwick to the hotel.
於 2024 年 2 月住了 1 晚
Hotel Manager 於 2024年3月13日回覆
Dear Julie , Thank you for the 5 star review , we are so glad you had a good stay , we do hope that we get the chance to welcome you back to our hotel again soon.

10/10 有夠讚

Ian

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excellent value for money and service and 5 minutes walk to the departures highly recommend this company. Clean comfortable and fair price for the food
於 2024 年 3 月住了 2 晚
Hotel Manager 於 2024年3月19日回覆
Dear Ian, Thank you for the 5 out of 5 and thank you for the lovely review , this has been shared with the team , comments like your lets the team know that they are doing an amazing job , thank you

4/10 不太好

DANIEL

不喜歡:整潔度和住宿環境和硬體
Bathroom was filthy and the shower had hair on the walls
於 2024 年 3 月住了 1 晚
Hotel Manager 於 2024年3月19日回覆
Dear DANIEL , Thank you for sharing your stay with me , i am sorry that the bathroom was filthy , i trust that you made the team aware so that they correct this , i appreciate all feedback even negative as it gives myself and the team to review and improve , i do hope that you do come back to stay with us so i can show you that this is a one off.

10/10 有夠讚

Moises

喜歡:整潔度、員工素質和住宿環境和硬體
Muy cerca del aeropuerto
於 2024 年 3 月住了 1 晚
Hotel Manager 於 2024年3月19日回覆
Dear Moises , Thank you for the 5 out 5 Review , i do we get the chance to welcome you back to our hotel again soon.

8/10 不錯哦

cyril

於 2024 年 2 月住了 1 晚
Hotel Manager 於 2024年3月19日回覆
Dear Cyril , Thank you for 4 out 5 rating , i look forward to welcoming you back to our hotel again soon.

2/10 很糟糕

Francis

商務旅客
喜歡:員工素質
不喜歡:整潔度
No cell phone network in the rooms. I missed 2 important business calls staying here. Never again
於 2024 年 3 月住了 1 晚
Hotel Manager 於 2024年3月19日回覆
Dear Francis , Thank you for taking the time to let me know your thoughts , as we have triple glassing to make the hotel sound proof this is due to the planes and the noise they make , we do have a mobile phone booster system within the hotel to remedy this , clearly it was not working at the time you was here , if and when you come back to stay with us , please make us aware that you not able to make a cell phone call and the team will make sure that you are able.

10/10 有夠讚

Marlene

情侶出遊, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Hotel was great, they have a 24hr check in which was great since our flight was 5 hours delayed and arrived after 4am. Located close to airport. Breakfast (additional fee) was delicious and the ladies were very sweet and helpful. Room was clean, lots of electric outlets (British and European) and USB ports. Great stay.
於 2024 年 3 月住了 1 晚
Hotel Manager 於 2024年3月19日回覆
Dear Marlene , Thank you for sharing you stay with me , I am so pleased to read that you had a good stay with us , i do hope we get the chance to welcome you back to our hotel again soon.

6/10 一般般

lisa

情侶出遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The hotel rooms are tired and need a refurb. Pillows on the bed are terrible. The restaurant is not worth visiting for dinner.
於 2024 年 2 月住了 1 晚
Hotel Manager 於 2024年3月13日回覆
Dear Lisa , Thank you for sharing your concerns. We apologize for the shortcomings you experienced with our rooms, and restaurant. Your feedback is so important and we'll work diligently to improve. We hope we get the chance to provide you next time you stay with us a better experience.

10/10 有夠讚

Bryan

情侶出遊
喜歡:整潔度、設施服務和住宿環境和硬體
Nice hotel short walk from the airport
於 2024 年 2 月住了 1 晚
Hotel Manager 於 2024年2月27日回覆
Dear Bryan , Thank you for the 5 star review and thank you for staying with us , we hope that when you are back in area that you do come to stay with us.

8/10 不錯哦

Ana

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The price and the location is incredible. The only thing is that the transportation between Gatwick airport and Hotel is very slow, I preferred to walk
於 2024 年 2 月住了 1 晚
Hotel Manager 於 2024年3月19日回覆
Dear Alan, Thank you for the review , i am sorry to read that the Gatwick services was slow , as always we are in contact with them daily , so i will pass this feedback onto them , i note that you like our hotel, we do hope that you come back to stay with us again soon.

8/10 不錯哦

Andy

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff were friendly and courteous
於 2024 年 2 月住了 1 晚
Hotel Manager 於 2024年2月19日回覆
Dear Andy , Thank you for taking the time to leave us a 4 star review , we do hope that we get the chance to serve you again , safe Travels

10/10 有夠讚

EVGENIY

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Staff was great. They helped my dad a lot and are very friendly. Thank you all.
於 2024 年 1 月住了 1 晚
Hotel Manager 於 2024年2月19日回覆
Providing excellent service and assistance is a top priority for us, and we're delighted to know that your experience reflected this commitment, do hope that we get chance to welcome you back to our hotel soon.

10/10 有夠讚

Allen

於 2024 年 1 月住了 1 晚

2/10 很糟糕

ARMANDO,MIAMI

親子旅遊
不喜歡:整潔度、員工素質和住宿環境和硬體
i have extra charges in my card
於 2024 年 1 月住了 1 晚
Hotel Manager 於 2024年2月19日回覆
Dear Guest , Thank you for taking the time to leave us this feedback , we will reach out to you to find out some more information.

10/10 有夠讚

Barbara

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Hotel Manager 於 2024年2月19日回覆
Dear Guest, Thank you so much for the perfect score of 5 out of 5! We are thrilled to hear that you had an exceptional experience during your stay. Your positive feedback is greatly appreciated.

10/10 有夠讚

shaun

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The reception staff gave me such a warm welcome when i eventually arrived at the hotel in the very early hours of the morning ....absolutely fantastic a, very comfortable room,with everything that you could possible need could be found here....my particular thanks to Elizabeth for such kindness in allowing me to park overnight without actually booking....i was so grateful after such along day ....i rate this hotel as one of the best ive stayed in ....would totally recommend if you are flying from Gatwick....
於 2024 年 1 月住了 1 晚
Hotel Manager 於 2024年2月19日回覆
Thank you for taking the time to share your positive experience at our hotel. We're delighted to hear that you received a warm welcome from our reception staff, especially during the early hours of the morning.We appreciate your kind words about Elizabeth's exceptional service. We are proud to have team members like her who go above and beyond to assist our guests ,If your travels bring you back to Gatwick, we would love you to come and stay with us , safe travels

10/10 有夠讚

Tina

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
Hotel Manager 於 2024年2月19日回覆
Thank you so much for taking the time to rate your experience with us, and for the perfect score of 10 out of 10! We are thrilled to hear that you had an exceptional stay. we do hope that when you are back in the area that you do come and stay with us.

10/10 有夠讚

Kim

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Perfect spot to stay with easy airport shuttle to get us to the airport for our flight - comfortable and quiet and very convenient
於 2023 年 12 月住了 1 晚
Hotel Manager 於 2024年2月19日回覆
Your kind words mean a lot to our team, and we appreciate your recognition of our efforts to make your stay enjoyable. Should your travels bring you back to Gatwick, we would be honored to welcome you again.

10/10 有夠讚

Aleksandra

於 2023 年 12 月住了 1 晚
Hotel Manager 於 2024年2月19日回覆
Dear Guest , It's our utmost priority to ensure our guests have a memorable and enjoyable time, and your positive feedback reassures us that we are on the right track, we hope we get the chance to welcome you back to our hotel again soon

10/10 有夠讚

Yassin

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 5 晚

10/10 有夠讚

Yanelis

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Todo muy bien ninguna queja al respecto
於 2023 年 12 月住了 1 晚

8/10 不錯哦

Nick

家庭旅遊
喜歡:設施服務
Very close to Gatwick airport terminal. Within walking distance.
於 2023 年 11 月住了 2 晚

10/10 有夠讚

Sally

於 2023 年 11 月住了 1 晚

8/10 不錯哦

真實旅客

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 3 晚

8/10 不錯哦

David

喜歡:整潔度、員工素質和住宿環境和硬體
It was Ok
於 2023 年 10 月住了 1 晚

10/10 有夠讚

Douglas

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It's a great facility nice and close to the airport
於 2023 年 10 月住了 1 晚

8/10 不錯哦

Shabir

喜歡:整潔度、員工素質和住宿環境和硬體
Very close to Airport
於 2023 年 10 月住了 1 晚

8/10 不錯哦

Stuart

喜歡:整潔度、員工素質和住宿環境和硬體
Very good
於 2023 年 10 月住了 1 晚

8/10 不錯哦

Hannah

團體旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
It was very convenient for visiting london and flying out of gatwick airport.
於 2023 年 10 月住了 2 晚

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great Gatwick stay
Quiet, convenient, and really nice food!
於 2023 年 10 月住了 1 晚

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent Location
Excellent location near Gatwick (London) Airport. We noticed people (who knew the way) walked to the hotel from Gatwick Airport. We preferred the shuttle bus which was so convenient. The hotel had everything we needed for a perfect layover - lovely quiet rooms, tasteful restaurant, lounge with bar & excellent staff… perfect!
於 2023 年 10 月住了 1 晚

8/10 不錯哦

Ronald

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚

10/10 有夠讚

David

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 1 晚

6/10 一般般

Glenda

家庭旅遊
喜歡:整潔度
Convenient location. Very comfortable room. Some issues with plumbing and amenities.
於 2023 年 10 月住了 1 晚

2/10 很糟糕

Chia

於 2023 年 10 月住了 1 晚

10/10 有夠讚

Baljinder

喜歡:整潔度和住宿環境和硬體
Need to improve breakfast variety
於 2023 年 9 月住了 1 晚

10/10 有夠讚

Mark

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 1 晚

4/10 不太好

Kathleen

不喜歡:員工素質和住宿環境和硬體
於 2023 年 9 月住了 1 晚

10/10 有夠讚

Mark

家庭旅遊
喜歡:整潔度、住宿環境和硬體和客房舒適度
all good thankyou. forgotten the ladies name but she was super helpful and gracious dealing with breakfast. nice stop off after a long day. thank you
於 2023 年 9 月住了 1 晚

10/10 有夠讚

trudy

於 2023 年 9 月住了 1 晚

4/10 不太好

Helen

喜歡:整潔度
不喜歡:住宿環境和硬體和客房舒適度
This is my normally my favourite hotel when travelling through Gatwick airport. I did arrive at 12 and they allowed me a complimentary early check in unfortunately they gave me a room on the ground floor with a bath tub that was extremely small or for a child. The air conditioning system sounded like a plane landing every time it kicked in to the point I had to remove the key from the port to stop it. I have stayed here at 20+ times before and minor things have happened in the past and previously I have always been impressed by how check out handle it, not this time I was told it’s the same bath in every room (the room was equipped for people with disabilities). That is not true never had a issue previously and she also told me I should have used a switch underneath the thermometer to switch off the AC. I’m sorry it’s obviously my fault! And it will be my fault when I choose a different hotel from the many around in the same price bracket for my next stay !
於 2023 年 9 月住了 1 晚

10/10 有夠讚

Ashleigh

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
After our flights were cancelled at heathrow, whilst travelling with a baby and toddler, we were very stressed and tired. The hotel was very quiet, comfortable and provided us with an excellent rest and recharge before continuing on our journey. Breakfast was lovely and Ray went out of her way to ensure our toddller was happy.
於 2023 年 9 月住了 1 晚

10/10 有夠讚

VERONICA

於 2023 年 9 月住了 1 晚