I am sorry we did not meet your expectation, simply we are not a Hotel. We offer weekly serviced apartments, we provided an extra bathmat on arrival, and we did not replace it the very next day as requested due to you having an extra one already, we do not replace towels, which I believe were not dirty but you expected a daily replacement which we simply do not offer. Our reception is limited but we make this clear and is not a negative for guests staying with us who understand how to connect, when booking it is important to consider we are not a hotel, and offer excellent rates, the towels were not dirty, and these were never asked to be replaced. Thank you for your stay with us.
10/10 有夠讚
真實旅客
2019年4月9日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Wonderful experience!
Great service and comfortable space with perfect functionality.
真實旅客
於 2019 年 4 月住了 3 晚
Mark 於 2019年4月26日回覆
Thank you for your review, we would be delighted to welcome you back anytime!
10/10 有夠讚
真實旅客
2018年10月17日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
真實旅客
於 2018 年 10 月住了 4 晚
Castletown House 於 2018年10月18日回覆
Thank you for your review!
8/10 不錯哦
真實旅客
2018年9月16日
很好的地方 方便 但水壓不夠
很好的地方 方便 但水壓不夠
真實旅客
於 2018 年 9 月住了 6 晚
Castletown House 於 2018年9月22日回覆
Thank you for your stay with us. We shall look into the hot water issue please contact us directly so we know which apartment.
Thank you for your review, we hope to welcome you again to Castletown House
8/10 不錯哦
KUI NIN
2017年11月2日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
地點近地鐵站很方便,屋內設施齊全
KUI NIN
於 2017 年 10 月住了 3 晚
10/10 有夠讚
Hing Kuen,Hong Kong
2015年12月14日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
A perfect place for family gathering.
My family trip to visit my son studying in London. The hotel is conveniently located near to West Kensington tube station. Very neat and tidy. Come with a kitchen which we can cook a nice dinner and spent a wonderful evening together. Highly recommended.
The property was excellent. It was clean and tidy upon our arrival.
It is located in a secure area, me and m family got access to everything close to it.
I highly recommend this property when it comes to stay in a quiet place in London.
Jennifer
於 2024 年 2 月住了 5 晚
Mark Poppleton 於 2024年2月27日回覆
A pleasure to receive your review, it was nice meeting you and I am pleased to hear you had a excellent time staying with us. We hope to see you another time.
10/10 有夠讚
Álvaro
團體旅遊
2024年2月21日
喜歡:整潔度、設施服務和住宿環境和硬體
Everything was perfect
Álvaro
於 2024 年 2 月住了 4 晚
Mark Poppleton 於 2024年2月27日回覆
A pleasure to receive your review, we hope to see you again!
8/10 不錯哦
Jacqueline
2024年1月6日
喜歡:整潔度
Jacqueline
於 2024 年 1 月住了 3 晚
Mark Poppleton 於 2024年2月27日回覆
Thank you for your stay & review, we hope to welcome you another time
8/10 不錯哦
Ana
家庭旅遊
2024年1月6日
不喜歡:設施服務和住宿環境和硬體
Ana
於 2023 年 12 月住了 3 晚
Mark Poppleton 於 2024年2月27日回覆
Thank you for your stay and review we hope to welcome you another time.
10/10 有夠讚
YERIM
2024年1月4日
喜歡:整潔度和住宿環境和硬體
YERIM
於 2023 年 12 月住了 7 晚
Mark Poppleton 於 2024年2月27日回覆
Thank you for our review and stay with us. We hope to see you another time.
10/10 有夠讚
sergio
家庭旅遊
2024年1月2日
喜歡:整潔度、設施服務和住宿環境和硬體
sergio
於 2023 年 12 月住了 8 晚
Mark Poppleton 於 2024年2月27日回覆
Thank you for your stay & review, we hope to welcome you back another time!
10/10 有夠讚
Charles
家庭旅遊
2023年12月27日
Great location...well appointed property!
Great location...train station close by...quick access to groacery store and restaurant...very convenient set up with full kitchen...lots of space...wonderful option for families visiting the London area...property manager is very helpful. This is our new place to stay when we visit London. See you in the Spring!
Charles
於 2023 年 12 月住了 12 晚
10/10 有夠讚
Jessica
2023年12月11日
喜歡:整潔度和住宿環境和硬體
Jessica
於 2023 年 12 月住了 4 晚
10/10 有夠讚
Veneranda Sibayan
家庭旅遊
2023年12月8日
喜歡:整潔度、設施服務和住宿環境和硬體
The area is quiet, close to market and transportation and within few minutes from main attractions. Mark is very nice and very polite.
Veneranda Sibayan
於 2023 年 11 月住了 6 晚
8/10 不錯哦
Vibeke
家庭旅遊
2023年12月4日
喜歡:整潔度和客房舒適度
Vibeke
於 2023 年 11 月住了 4 晚
10/10 有夠讚
David
團體旅遊
2023年12月1日
喜歡:整潔度、設施服務和住宿環境和硬體
Castletown was a great option for having our own place to stay in London, while still having a host who was reachable and available. The neighborhood was pleasant to walk around and the distance from the Tube station was ideal.
David
於 2023 年 11 月住了 8 晚
10/10 有夠讚
Taha
家庭旅遊
2023年11月28日
喜歡:整潔度、設施服務和住宿環境和硬體
We enjoyed our stay there and will go back again.
Taha
於 2023 年 11 月住了 6 晚
8/10 不錯哦
Johanna
團體旅遊
2023年11月14日
good location
Nice stay. close to metro, easy access from airport, ok beds. outdated all over. very nice staff keeping the place clean and working. very nice neighbourhood with breakfast cafes and places to eat.
Johanna
於 2023 年 11 月住了 4 晚
Mark Poppleton 於 2023年11月16日回覆
Thank you for your stay with us, it was a pleasure meeting you all.
10/10 有夠讚
Nancy
2023年11月2日
喜歡:整潔度和住宿環境和硬體
Nancy
於 2023 年 8 月住了 7 晚
Mark Poppleton 於 2023年11月9日回覆
Thank you for your stay :)
8/10 不錯哦
Peter
家庭旅遊
2023年10月30日
喜歡:客房舒適度
Sehr gute Lage, die Zimmer solala
Die Unterkunft liegt wirklich zentral und ist sehr gut angebunden, zwei U-Bahnstationen nur wenige Meter entfernet. Pubs, Restaurants und kleine Supermärkte direkt um die Ecke. Etwas Renovierung würde dem ganzen Objekt aber auch gut tun, es in Teilen schon etwas abgewohnt..... aber immer noch erträglich.
Peter
於 2023 年 10 月住了 4 晚
Mark Poppleton 於 2023年11月9日回覆
Thank you for your stay and review we are working hard on the areas that need attention. We are pleased you enjoyed your stay overall.
10/10 有夠讚
Pascal
家庭旅遊
2023年10月30日
喜歡:整潔度和客房舒適度
Séjour très agréable en famille
Sejour très agréable en famille 4 personnes, très proche de Londres. Métro et commodités accessibles tout de suite (moins de 3min). Commnication facile avec propriétaire comme un hotel avec un appartement complet, cuisine équipée. Facilités pour déposer nos baggages.
Pascal
於 2023 年 10 月住了 4 晚
Mark Poppleton 於 2023年11月9日回覆
Thank you for your stay, we are in continual renewal and so there may be remedial works needed in each unit, we appreciate guest feedback as we continue our efforts in the apartments, thank you and hopefully see you another time!
10/10 有夠讚
Maryam
團體旅遊
2023年10月20日
喜歡:整潔度、設施服務和住宿環境和硬體
It was good
Maryam
於 2023 年 10 月住了 2 晚
Mark Poppleton 於 2023年10月29日回覆
Thank you for your stay, hope to see you again soon.Castletown team
6/10 一般般
Bjarte
家庭旅遊
2023年10月17日
喜歡:客房舒適度
不喜歡:整潔度
Great location, but a little dirty.
Very gentle person running the place. Great location. 2 min walk to subway. The pictures don't lie but the cleaning is not as you want. Kitchen, living room and bedroom was fine but the bathroom is old and dirty. Quite awefull actually. But then again, its London.
Bjarte
於 2023 年 10 月住了 4 晚
Mark Poppleton 於 2023年10月18日回覆
Thank you for your stay and review, if there were any cleaning issues we are happy to address had this had been mentioned to us. Our units are in continual renewal, and can only do so much to offer an affordable place to stay in a very expensive city.
10/10 有夠讚
Yasir
2023年10月13日
喜歡:整潔度和住宿環境和硬體
Good experience
Yasir
於 2023 年 10 月住了 4 晚
Mark Poppleton 於 2023年10月18日回覆
A pleasure having you stay with us.
8/10 不錯哦
robert
情侶出遊
2023年10月8日
喜歡:整潔度、設施服務和住宿環境和硬體
The manager was perfect. A hands on approach with a friendly attitude.
robert
於 2023 年 9 月住了 6 晚
Mark Poppleton 於 2023年10月18日回覆
A pleasure Robert, thank you.
10/10 有夠讚
Kathleen
2023年9月28日
喜歡:整潔度和客房舒適度
Nice comfortable safe place. Close to tube
Very clean very helpful
Kathleen
於 2023 年 9 月住了 4 晚
Mark Poppleton 於 2023年10月18日回覆
Thank you kindly for your feedback and stay, we hope to see you again another time,
10/10 有夠讚
sherrie
團體旅遊, 家庭旅遊
2023年9月26日
喜歡:整潔度、設施服務和住宿環境和硬體
Very convenient area for groceries restaurants and the Tub we will return and Mark was there for us at all times.
sherrie
於 2023 年 9 月住了 7 晚
Mark Poppleton 於 2023年10月18日回覆
A pleasure having you stay, and thank you for your review.
10/10 有夠讚
LALIT
家庭旅遊
2023年9月24日
喜歡:設施服務
We stayed at the property for 4 days. The stay was wonderful. Mark is a great host and was always available from the day before check in till our check out. He checked on us daily by texting if everything was going well with our stay. He answered any questions and was always responsive via SMS.
LALIT
於 2023 年 9 月住了 4 晚
Mark 於 2023年9月25日回覆
My pleasure, it was nice to have you stay. I am available my SMS and other methods at all times, thank you for your feedback, for any future guest be sure to take my details so we can communicate whenever needed. Hope to meet another time.
6/10 一般般
Katherine
情侶出遊
2023年8月25日
喜歡:設施服務
Walkable to necessities. The host are very friendly and welcoming and helpful.
To be honest, we hated the apartment - it smelled of cigarettes, the furniture was old and uncomfortable, we did go during a heat wave but it was very hot all the time even with windows open. The bed was very hard and lumpy.
We did enjoy the TV options and there is an amazing Italian restaurant behind it. The apartment did have a stove, frig, washer/dryer, and microwave along with some dishes and pans. That was a nice touch.
Overall - it was okay, didn’t love it or hate it - but we wouldn’t book again.
Katherine
Mark Poppleton 於 2023年8月28日回覆
Thank you for your review, and stay with us. I am sorry to learn of these issues, your stay which was back in June 2022 so difficult to remember all. We do not allow smoking in any of our apartments, we ensure to eliminate any smells if anyone ever does but we cannot always be entirely aware unfortunately. I hope you do give us another chance, a lot can change in a year.
8/10 不錯哦
Sandra
家庭旅遊
2023年8月23日
喜歡:整潔度、設施服務和住宿環境和硬體
Great value for the price! Loved the location - close to multiple metro stations and great restaurants and cafes! Also close to many grocery stores and a full kitchen in your unit! Mark had excellent communication and made sure our stay was comfortable. Was a little small for 2 adults and 2 teens with lots of luggage but overall quite comfortable.
Sandra
Mark Poppleton 於 2023年8月28日回覆
Thank you for your stay and review! I am pleased the unit worked well for you, we appreciate the space is tight for four people, we provide as an option for guests to book but the overall comfort will always be a little less, we believe in offering the option. Hope to see you again!
8/10 不錯哦
JEROME
家庭旅遊
2023年8月16日
喜歡:設施服務和住宿環境和硬體
不喜歡:整潔度
Excellent emplacement, espace idéal pour une famille, bien équipé, prévoir les escaliers à monter, entretien et propreté de l'appartement à améliorer.
JEROME
於 2023 年 8 月住了 7 晚
Mark Poppleton 於 2023年8月22日回覆
Thank you for your stay and review, it was a pleasure to have you stay with us.
10/10 有夠讚
Rosemary
家庭旅遊
2023年7月20日
喜歡:客房舒適度
Great apartment
great place to stay for a five day trip, room included small kitchen and washing machine. Close to train station so made for easy getting around London. Mark the host was easy to speak with and was very responsive
Rosemary
於 2023 年 6 月住了 6 晚
Mark Poppleton 於 2023年7月29日回覆
Thank you for your stay with us Rosemary, we are pleased you enjoyed your time with us in our lower ground studio apartments.
6/10 一般般
Danielle
家庭旅遊, 親子旅遊
2023年7月18日
喜歡:設施服務
不喜歡:整潔度
The property was close to the tube which was nice. It wasn't very clean & there's no AC. The bathroom is tiny, has mold & several broken tiles. The owner was friendly & communicated through whats app but I rarely saw anyone on property to request extra towels ect. I was hoping for better.
Danielle
Mark Poppleton 於 2023年7月29日回覆
Thank you for your stay and review, we offer weekly serviced apartments, and we do not have AC in any of our units, this is listed prior to booking. I apologise if the cleaning was not up to standard, we take our time to ensure this is done so each time. We are available over Whatsapp, this works well for most of our guests, we offer privacy and a hands off approach but had you have reached out you would of seen that we do act when needed. It was a pleasure having you stay with us.
8/10 不錯哦
Ian,Kansas City
情侶出遊
2023年6月2日
喜歡:整潔度和設施服務
不喜歡:住宿環境和硬體
Really good value considering its excellent location. Two underground stations within 6 min walk and buses even closer. There is no lift/elevator here, but they have ground floor flats/apartments. Mark and Lewis could not have been more helpful and the communication is really good. The bed is really comfortable and we really like this place. They are decorating, (May 23), and to be honest, it needs it. The net curtains were torn in two of our rooms and should be replaced. We had problems with our bathroom leaking water and they tried hard to fix it. We would stay here again in a trice, we recommend Castletown, it is so well located for all what you need.
Ian
於 2023 年 5 月住了 8 晚
Mark Poppleton 於 2023年7月7日回覆
Thank you for your kind review, it was our pleasure having you stay, we are continually improving our apartments, as much as possible in between stays, we look forward to hopefully meeting you again!
10/10 有夠讚
Kimberly
家庭旅遊
2023年5月10日
喜歡:整潔度、設施服務和住宿環境和硬體
Mark was very helpful and friendly, We loved all the amenities in the apartment, Which we used and needed. Such as dishes, stove, refrigerator, washer, iron, can opener, comfortable beds, and teas
Kimberly
於 2023 年 5 月住了 5 晚
Mark Poppleton 於 2023年5月16日回覆
Thank you your stay and review of our apartments, it was a pleasure having you stay. :)
8/10 不錯哦
Noelia
2023年3月14日
喜歡:整潔度和住宿環境和硬體
El apartamento estába genial con todo lo necesario y muy bien comunicado. Totalmente recomendable. Cerca del metro y con supermercado cerca.
Noelia
於 2023 年 3 月住了 4 晚
Mark 於 2023年4月1日回覆
Thank you for your kind review of Castletown Apartments, we hope to see you another time!
10/10 有夠讚
真實旅客
團體旅遊
2023年3月14日
喜歡:整潔度和客房舒適度
真實旅客
於 2023 年 3 月住了 6 晚
Mark 於 2023年4月1日回覆
Thank you for your review, we hope to see you another time!
10/10 有夠讚
Susannah
2023年2月11日
喜歡:整潔度和客房舒適度
Absolutely wonderful- thank you!!
We had an AMAZING stay at one of Mark’s apartments! The hosts were beyond kind, gracious, and even patient with us when we realized we had locked ourselves out at 11:30pm. They are excellent with communication.
The apartment was beautifully clean (I used to clean hotel rooms at a 5 star inn and it was up to their standards) spacious and in a wonderful neighborhood. It reminded us a lot of Greenpoint, Brooklyn. There are two tube stations nearby and great food options as well.
We are excited to stay here again in the future. If you are someone who wants a 5* hotel, spend £500 a night in Soho. If you want a lovely stay in a real neighborhood this place is for you! :)
Susannah
於 2023 年 2 月住了 3 晚
Mark Poppleton 於 2023年2月11日回覆
Such a kind review! Thank you for staying with us, it was a pleasure to meet you both and I am pleased to hear you had such a nice stay with us! Our apartments are in quite a quiet residential area so I am pleased the you enjoyed its charm! We shall see you next time!
6/10 一般般
Bachar
2023年1月24日
不喜歡:整潔度和客房舒適度
Could have been excellent but was not
Location was ok, the communication very good, however the apartment location (basement) and with noice of people entering the building was not optimal, and minor issues with the facilities brought down the rating. Unless these are fixed, it does give a good stay.
Bachar
於 2023 年 1 月住了 3 晚
Mark Poppleton 於 2023年1月25日回覆
Thank you for your stay :) Our basic studio unit is located on the lower ground, and there will be some noise transference, thank you for providing me direct feedback on those minor issues, these are already scheduled for repair or replacement, we are sorry they diminished your stay with us, we are proactive to issues as best we can within our provision. I hope to welcome you back with all of these issues all rectified. See you again :)
8/10 不錯哦
真實旅客
家庭旅遊
2022年12月15日
喜歡:整潔度和客房舒適度
真實旅客
於 2022 年 12 月住了 5 晚
Mark Poppleton 於 2022年12月16日回覆
Thank you for your review of Castletown Apartments.
10/10 有夠讚
Jake
團體旅遊
2022年12月1日
喜歡:整潔度和客房舒適度
An absolute gem!
Mark made sure we had everything we needed, easy enough place to find, good access to the tube network. Any time we had a question it was easy to text Mark via WhatsApp to save on international costs. The WiFi worked always, the rooms well kept, the kitchen had everything we needed, and the beds slept well.
Jake
於 2022 年 11 月住了 9 晚
Mark Poppleton 於 2022年12月16日回覆
A pleasure to have you all stay, we are glad you had an enjoyable time in London and with your other adventures whilst with us.
8/10 不錯哦
Nanette
團體旅遊
2022年11月5日
喜歡:整潔度和住宿環境和硬體
Loved it. Great location
Nanette
Mark Poppleton 於 2022年11月12日回覆
A pleasure to have you all stay with us, we hope to meet another time
10/10 有夠讚
Natalie
家庭旅遊
2022年9月21日
喜歡:整潔度、設施服務和住宿環境和硬體
Perfect property for the family, has everything you need. Excellent communication from the host. In a comfortable and quiet neighbourhood very close to two tube stops. Very English walk up accomodation.
Natalie
於 2022 年 9 月住了 6 晚
Mark Poppleton 於 2022年9月22日回覆
Thank you for your stay and review, it was a pleasure meeting you all, thank you for staying in touch throughout your stay, we would welcome you back anytime :)