Lake

Reviews of Ellis Ecotel

3 out of 5
Ellis Ecotel
3F Embarcadero de Legazpi Port Area, Legazpi, Albay

Reviews

6.0
Rating 10 - Excellent. 8 out of 96 reviews" "
Rating 8 - Good. 28 out of 96 reviews" "
Rating 6 - Okay. 26 out of 96 reviews" "
Rating 4 - Poor. 17 out of 96 reviews" "
Rating 2 - Terrible. 17 out of 96 reviews" "

6.0/10

Cleanliness

6.6/10

Staff & service

6.4/10

Amenities

5.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

John

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Breakfast was restricted to egg and rice.aircon in room didnt work.
Stayed 1 night in Mar 2023

10/10 Excellent

Russel

Stayed 3 nights in Mar 2023

8/10 Good

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

8/10 Good

Sarah

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2023

10/10 Excellent

Ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and very accomodating.
Stayed 1 night in Sep 2022

6/10 Okay

LERMA

Stayed 1 night in Aug 2022

2/10 Terrible

Myra

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel
Bad from start it's part of a mall. It had broken lift to reception so had to use stairs. Breakfast was served on the cafe in the he main mall area no menu. Room had dirty towel. Also one of the rooms we got had no bottles of water. We had kettle cups no coffee or milk. We had ants in rooms. Shower in one was dirty and the doors were dirty. Stains on socket and mold. Chair material broken stuffing showed. Rooms for rent for 3 hours this shows by conditions.
Stayed 1 night in Jul 2022

6/10 Okay

Jennifer

Traveled with family
Liked: Staff & service
Get away after Pandemic.
If you just wanted to sleep overnight. Its ok to book this hotel. Stayed for 4 nights 5 days with my Family. Please dont include breakfast in your hotel bookings its my biggest mistake. Better have your breakfast outside a lot of choices and more cheaper.
View from Embarcadero
Stayed 4 nights in May 2022

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
This hotel is not comfortable and not handicap accessible. We have to rebook another hotel on the spot ,trying to get our refund it’s been 15days we’ve been back from our vacation and our money is not refunded yet.
Stayed 13 nights in Apr 2022

2/10 Terrible

Allan

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Avoid this hotel at all cost!
There's no heater in the shower!!! They'll tell you about it only during check-in. They gave me an excuse that it broke down just recently, but as I learned from a local Bicolano this hotel never really had any heater. And when I asked the lady receptionist what my options are, she told me to use the kettle... I was speechless. Wi-fi rarely works in the room. You have to sit and stay in their dusty hallway to be able to use their wi-fi properly. Doors are busted and you need to kick it so it will close and lock. I'm never coming back.
Stayed 3 nights in Mar 2022

2/10 Terrible

Allan

Stayed 3 nights in Mar 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

8/10 Good

Aiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

4/10 Poor

Catherine

Stayed 1 night in Feb 2022

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Transit hotel.
When I arrived I was told there was no hot water available due to ongoing renovation. Airport transportation is not available until after 8 AM. The elevator call button was inoperative. You had to take the stairs to leave. The room floor was so dirty that you left black footprints in the white bathroom if your shoes were wet.
Stayed 1 night in Dec 2021

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Ok for short stay
Helpful staff, simple breakfast, clean room, thin walls, nice view, patchy wifi in room good in places very bad in other.
Stayed 2 nights in Jan 2021

6/10 Okay

tanya

Traveled with family
Disliked: Cleanliness
Was okay. The room had plenty of space. But tv wasnt working, cable was out and we had asked multiple times for toiletries that never came. Floor was very dusty. Otherwise, it was close to restairants with a good view of the ocean and Mt Mayon
Stayed 1 night in Nov 2020

10/10 Excellent

frances marie

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stress free life
it was amazing because i was able to rest and spend time with my 2 kids. the view outside is amazing❤️
Stayed 3 nights in Nov 2020

8/10 Good

Krishnan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

10/10 Excellent

Ronnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities
Place is quite good considering its not new. Staff were accommodating. The only draw back is there is no bathroom locks.
Stayed 1 night in Nov 2019

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Beautiful view with good location
Stayed 3 nights in Nov 2019

6/10 Okay

Vina

Liked: Room comfort
Disliked: Cleanliness
35 php for am coffee!?! Not complimentary!?!
I rented the harbor view queen suite. It’s a wonderful view. There is a 3km walk along the bay which is also terrific. Unfortunately the Embarcadero mall has contracted and not given the proper attention it is due. As for the hotel, there is a good need for painting or cleaning of the salsa and Doors on the outside of the room. I need my coffee fix in am and while they left an electric kettle, one would have to pay 35 php for a sachet of coffee or tea. First time I have seen this. Being an engineer you certainly shake your head on the poor structural design of the building. The view is obscured by concrete columns. The elevator elevation transitions. Nonetheless you can’t beat the price and of course I love the harbor view. I would stay here again, but done expect 4 or 5 star service. It could easily be one if there is money thrown at it once again
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Traveled with group, Traveled with partner
Liked: Staff & service
Great location. Needs a little upgrading and it can meet its full potential. Lobby is on 3rd floor and they should have signs when you enter on the first floor.
Stayed 2 nights in Aug 2019

8/10 Good

Jj

Traveled with group, Business traveler
Liked: Cleanliness
Its like you are boarding in a ship cabin
Stayed 2 nights in Aug 2019

8/10 Good

JJ

Traveled with group, Business traveler
Liked: Cleanliness, property conditions & facilities
It is like you are boarding in a ship cabin
Stayed 1 night in Aug 2019

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location was convenient, room okay except water heater in shower not working
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent twin loft bed.. Perfect for family group of 4.
Stayed 2 nights in May 2019

6/10 Okay

Mindy

Disliked: Property conditions & facilities, room comfort
Condition quite old, aircon leaking.
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
The rooms view are amazing
Stayed 2 nights in Apr 2019

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just all wrong and complete waste of money.
The hotel is nothing like the brochure an I mean nothing, we where in a room that was like in a dungeon know windows, that it was supposed to have, the floor was filthy after u had a shower there was a centimetre of water around the toilet that did not ever drain away 1 light didn’t work, when I went to complain they told me they were book out an nothing could be done (not even come have a look at the room). The next day talked to the same duty manger and said we were booking out she could not understand why, and then said would you like to transfer to another room, I told them to late that I had found other accommodation elsewhere, know apologies just that they don’t refund money. NOT HAPPY I would never go there again ever, not happy with hotel.com for even having that place onsite, an probably wouldn’t book back through them again either because of what happened.
Stayed 3 nights in Apr 2019

6/10 Okay

William, legazpi city

Stayed 1 night in Apr 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 10 nights in Apr 2019

8/10 Good

Leonila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty good!
Stayed 2 nights in Feb 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing
Disappointed with the hotels current condition. Ceiling leaks, floor laminate on the second uneven, unsafe to walk on, dark hall way to the rooms, ants in the room. False photo on website. Hard to find. No signs to locate the Hotel and the entrance to the hotel.
Stayed 2 nights in Dec 2018

8/10 Good

solomon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

4/10 Poor

Verified traveler

Uncomfortable room
The aircon is not working properly. We have to call the front desk to send someone and fix it. The door is hard to open and hard to enter the room due to limited entrance space. No complimentary bottled water available also in the room. And the room has foul smell also.
Stayed 1 night in Sep 2018

10/10 Excellent

Killy, Guam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel to be in
Stayed 2 nights in Aug 2018

2/10 Terrible

nimfa, Sydney australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The ambience is a total disappointment as it looks like abandoned, no greeting staff at the entrance, can't find people around except at the lobby. As we enter the lobby, the lights are dim, though looks spacious, no people around and the smell at the entrance is stale comparable to a fish market with rotten fishes. As we enter the room, the smell gets stronger, I looked for a window to get a better ventilation, nothing, suggested to staff to spray a freshner, nothing. We stayed for 15 min, I started to cough and couldn't breath properly because of the stale and smell in the room. I vomited following the constant coughing as if there was an irritant to my respiratory system. I demanded full refund but only half was granted
Stayed 3 nights in Apr 2018

4/10 Poor

Nelson

Disliked: Cleanliness, property conditions & facilities, room comfort
Frustrated
The room is different from the picture. The actual room is not maintained well, water stains on mirrors because of aircon, cockroaches and mosquitos was there as well. The smell also is not good. People were ok
Stayed 2 nights in Jan 2018

6/10 Okay

tanya

Disliked: Cleanliness, property conditions & facilities
We checked in late. The elevator doesnt work post mall closing. We walked multiple flights of stairs and into what looks like the back stairs - dirty and dingy in the middle of a downpour.
Stayed 1 night in Dec 2017
Response from Ira Jacob on 2018/1/11
Dear Tanya, Thank you for taking the time to share your feedback. I am saddened to hear that you had negative experience during your stay with us here in the hotel. Please allow me to sincerely apologize for the inconvenience that the experienced may have caused you. Rest assured your comments and suggestions have also been well-noted so we may improve on our service. We are also happy to share that we are undergoing several renovation projects to improve our rooms and facilities further so that we may provide an utmost comfort for you and all of our guests. Hoping to gain the opportunity to welcome you back to the hotel so we may provide a better experience on your next stay; please know that I am more than happy to personally assist you on this and remain at your disposal for anything that you may need. Warm Regards, Ira Jacob Senior operations Manager

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel staffs are nice. The location is near to the landmarks and accessible. It’s just that the location of my room has no reception. The shower room door is wrecked. Spider webs on furnitures and ants just coming out from somewhere.
Stayed 3 nights in Nov 2017

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Ants in the room. Just didn't feel clean
Overall a bad place. Roofs leaked and bugs in the rooms.
Stayed 13 nights in Oct 2017

8/10 Good

Francis

Liked: Staff & service, room comfort
No airport transfer

8/10 Good

Ellisha

Liked: Cleanliness, staff & service
Embacadero is good for the price. The hotel had working hot and cold showers which can be hard to find in the area. My first room had been renovated, but my second room was a bit tired. It is hard as the area gets hit by typhoons regularly and the last one was only 4 months earlier. In my first room, it was the smaller standard single room, it was nice but the walls were very thin and you could hear everything from the adjacent room. The next room which was an upgrade, I didn't encounter this problem, but I am not sure if anyone was in the rooms next door. The only real incident was that the cable was out for 2 days and they could not tell me when it was going to be fixed. The area is within walking distance to the boulevard and to the legazpi city malls if you like a stroll around town. So its quite a convenient location with available transport. However the actual complex does not have any real shops and limited food options. This could be either due to the earlier typhoon putting some of the little shops out of business. But over all it was convenient and well priced for me.
Dear Ellisha, Thank you for taking the time to share your feedback with us! I am pleased to learn that you had a favorable stay at our hotel. The hotel is indeed undergoing renovation project to improve its rooms and facilities, rest assured we are gradually working on accomplishing it for all rooms to add convenience to you and all of our guests. We have also added a Fitness Center; open for use of all of our guests which you may try on your next visit. On the other hand, I have taken note of your concern on the cable, this incident was due to the technical problems encountered by the service provider but since that incident we have yet to encounter any problems on our cable connection. Looking forward to welcoming you back at the hotel so we may provide you a more enjoyable experience on your next stay with us! Please know that I am more than happy to personally assist you on this and remain at your disposal for anything that you may need. Warm Regards, Ira Jacob Senior operations Manager

8/10 Good

Lorie, chicago

Liked: Staff & service
nice hotel close to mayon volcano & the beach
it was exciting ! with great views and great staffs

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Older hotel
It is old and outdated. We stayed one night and went to a better hotel.