舒適加層、客房內保險箱、書桌、遮光布/窗簾

拉斯維加斯馬蹄飯店的評分

4 out of 5
拉斯維加斯馬蹄飯店
3645 Las Vegas Blvd S, Las Vegas, NV

評論

7.8

不錯哦

10 分,有夠讚;12190 則評論中有 4860 則" "
8 分,不錯哦;12190 則評論中有 3475 則" "
6 分,一般般;12190 則評論中有 1854 則" "
4 分,不太好;12190 則評論中有 1086 則" "
2 分,很糟糕;12190 則評論中有 915 則" "

8.0/10

整潔度

7.8/10

員工素質

7.4/10

設施服務

7.8/10

住宿環境和硬體

7.8/10

環保程度

評論

8/10 不錯哦

Mary

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 2 晚
ALM 於 2024年3月3日回覆
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 一般般

Yunying

一般
於 2024 年 1 月住了 2 晚
Ben 於 2024年1月24日回覆
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

4/10 不太好

Eunice

不喜歡:整潔度和住宿環境和硬體
Parking is not good
於 2023 年 11 月住了 4 晚
Latrice 於 2023年11月21日回覆
"Hello, I would like to thank you for taking the time to express your comments concerning your visit. Guest satisfaction is our number one priority. We’re sorry you were disappointed with your stay. We are working hard daily to improve the Hotel/Casino so that our guest can have a fantastic experience. Please have a great day."

2/10 很糟糕

YONG QIANG

於 2023 年 9 月住了 10 晚
Ben 於 2023年9月30日回覆
Hello Yong, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

10/10 有夠讚

Shirui

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The equipment in the parking lot is old.
於 2023 年 9 月住了 2 晚
Dan 於 2023年9月28日回覆
Thank you for taking the time to share your thoughts. Guest satisfaction is our number one priority.

10/10 有夠讚

YISHAN

於 2023 年 9 月住了 1 晚
Michelle 於 2023年9月19日回覆
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

2/10 很糟糕

CHANGZHENG

家庭旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
They charged me double the parking fee
於 2023 年 8 月住了 2 晚
Dan 於 2023年8月9日回覆
Hello Changzheng thank you for providing your feedback on your most recent stay.  Please contact Horseshoe directly to speak to a member of management regarding your experience.

8/10 不錯哦

MINGRUI,South Elgin

喜歡:整潔度
Good central location
於 2023 年 8 月住了 2 晚
Michelle 於 2023年8月7日回覆
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 不錯哦

WEIHUI

團體旅遊
喜歡:整潔度和設施服務
good
於 2023 年 8 月住了 3 晚
Issac 於 2023年8月5日回覆
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 有夠讚

Shiqi

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 8 月住了 1 晚
Ben 於 2023年8月3日回覆
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

4/10 不太好

KOON YING

家庭旅遊
不喜歡:整潔度、員工素質和客房舒適度
the room is dirty
於 2023 年 5 月住了 3 晚
Ben 於 2023年5月21日回覆
Hello, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

2/10 很糟糕

Yang

情侶出遊
不喜歡:員工素質和住宿環境和硬體
This was not a nice staying experience. The room we booked was King Bed Room. However when I checked in, it shows that it was a double Queen bed, and I need to add extra $22 to upgrade to a king bed room. So I told the employee that it was the wrong room instead of what we booked. They just nodded coldly and gave me a new room. When I get to the king bed room, it was old and dirty and the shower room was so so bad. It doesn’t even have a door, just a curtain. It was so tiny and when you turn on the water, the whole bathroom got wet. It doesn’t look like anything from the photos they posted on the website. It was even worse than a Quality In room honestly. They said they would sent someone up the check the condition and no one did. So I had to go down again and told them about the situation. And the ambassador just said “oh we don’t have more king bed room for you, the one I have is a double Queen bed room” which is the original one they wanted to gave us. Well at least this one’s shower has a door…. I wonder, if they don’t have any more king bed room, then why would they give me the option to upgrade with extra $22? When I told them I already booked one, they just gave me the worst one so they can make me switch to the initial Queen bed room. This is fraud. I would never stay there again, and I suggest anyone else just pay a little extra to stay in a nice modern hotel. It will make the whole experience way better. Horseshoe is Very very bad.
於 2023 年 5 月住了 1 晚
Dan 於 2023年5月10日回覆
Hello Yang, I would like to thank you for taking the time to express your experience concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issues you may have experienced. I hope you will view this negative experience as an isolated incident.

8/10 不錯哦

TSAI

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Good
於 2023 年 4 月住了 4 晚
Dan 於 2023年4月11日回覆
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 有夠讚

Xue

親子旅遊
喜歡:員工素質
前台服务很好.房间太吵,停车还要付费,wifi只能2人使用,卫生一般
於 2023 年 3 月住了 1 晚
Michelle 於 2023年3月11日回覆
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 一般般

Chao-Hsien

不喜歡:員工素質
Unfriendly check-in
The check-in process lets me feel uncomfortable and unfriendly. I may not choose this hotel again even if it’s location is good and the room is not bad.
於 2023 年 1 月住了 2 晚
asst hotel manager 於 2023年2月23日回覆
We’re thrilled you enjoyed your time with us, Chao-Hsien. We appreciate you taking the time to provide your feedback and we hope to welcome you back to Horseshoe Las Vegas in the future.

10/10 有夠讚

Weiqing

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
everything so good
Horseshoe Las Vegas 於 2023年2月11日回覆
Thank you for the 5-star review! We are delighted to learn you enjoyed your visit with us at Horseshoe Las Vegas and appreciate you taking the time to share your experience.

10/10 有夠讚

cheng

於 2022 年 12 月住了 1 晚

10/10 有夠讚

lishan

於 2022 年 9 月住了 3 晚
asst Hotel Manager 於 2023年2月28日回覆
We’re thrilled you enjoyed your time with us, Lishan. We appreciate you taking the time to provide your feedback and we hope to welcome you back to Horseshoe Las Vegas in the future.

6/10 一般般

xinbin

於 2022 年 7 月住了 3 晚
asst hotel manager 於 2023年3月5日回覆
We’re thrilled you enjoyed your time with us. We appreciate you taking the time to provide your feedback and we hope to welcome you back to Horseshoe Las Vegas in the future.

8/10 不錯哦

HAO

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
酒店位置很好 设施也很好 不满意的是停车场收费
於 2022 年 6 月住了 1 晚
asst hotel manager 於 2023年3月6日回覆
We’re thrilled you enjoyed your time with us, Hao. We appreciate you taking the time to provide your feedback and we hope to welcome you back to Horseshoe Las Vegas in the future.

2/10 很糟糕

Selina

情侶出遊, 商務旅客
不喜歡:整潔度和員工素質
糟糕透了,从来没有见过如此服务态度差的地方!从前台到保安都苦瓜脸,没有笑容,不耐烦!总之不会再入住这里了!
於 2022 年 3 月住了 1 晚

6/10 一般般

Jinxin

於 2022 年 3 月住了 2 晚

10/10 有夠讚

Guangwen

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Aesthetic experience
於 2022 年 3 月住了 1 晚

6/10 一般般

Jinxin

於 2022 年 3 月住了 2 晚

6/10 一般般

MAOKAI

喜歡:設施服務和住宿環境和硬體
於 2022 年 3 月住了 1 晚

6/10 一般般

Yan

家庭旅遊
喜歡:員工素質
不喜歡:整潔度
Dirty floor
於 2021 年 12 月住了 2 晚

8/10 不錯哦

??

於 2021 年 12 月住了 1 晚

8/10 不錯哦

Xiuhua

親子旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
喜欢快速checkout
於 2021 年 11 月住了 2 晚

8/10 不錯哦

Shuzhen

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
这个间酒店位置好方便,市中心,吃喝玩乐很集中。
於 2021 年 11 月住了 2 晚

10/10 有夠讚

Jingyi

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good location, nice environment, and affordable price
於 2021 年 10 月住了 2 晚

10/10 有夠讚

Kuanchen

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
房間很大 ,提供的洗髮精乳液意外的喜歡 不是那種廉價的洗漱用品! 房間外面就是摩天輪 大落地窗獨立化妝間! 離大街也非常近,地獄廚神的餐廳就在附近,走路就能抵達!!非常滿意
於 2021 年 7 月住了 1 晚

10/10 有夠讚

真實旅客

團體旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Good trip.
於 2021 年 3 月住了 2 晚

6/10 一般般

John

Tv broken. Dirty. Keys quit working no cocktail waitress for coffee
於 2024 年 3 月住了 2 晚
Kimberly 於 2024年3月28日回覆
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

6/10 一般般

David,Bentonville

商務旅客
喜歡:整潔度
Uber amp shòws the wrong location for pickup ! Went through 3 drivers not finding the hotel till we gave up and toke a cab ! food and drink prices for horseshoe and likely all stripe hotels are ridiculous ! 15 dollars for a blue moon in a plastic cup ! Water out of the tap didn’t taste good .
於 2024 年 3 月住了 2 晚
Kimberly 於 2024年3月28日回覆
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

4/10 不太好

Lawrence

親子旅遊
喜歡:整潔度和員工素質
The check in experience was awful. I arrived on time, did express check in and was told my room wasn’t ready. An hour later, I had to wait in line because the express machines were down. Then, I was given the wrong room assignment that was paid for.
於 2024 年 3 月住了 1 晚
Dan 於 2024年3月27日回覆
Hello Lawrence, I would like to thank you for taking the time to express your experience concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issues you may have experienced. I hope you will view this negative experience as an isolated incident.

10/10 有夠讚

Andrew

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Rooms were very clean and hotel was quiet
於 2024 年 3 月住了 2 晚
Michelle 於 2024年3月26日回覆
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

10/10 有夠讚

Steber

Good time
於 2024 年 3 月住了 1 晚
Doug 於 2024年3月26日回覆
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

10/10 有夠讚

May

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I like it because it is really close to the strip. However I hope they can add more towel rack in the washroom.
於 2024 年 3 月住了 3 晚
Christina banks 於 2024年3月26日回覆
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

2/10 很糟糕

Nishant

不喜歡:整潔度、員工素質和住宿環境和硬體
Lots of construction going on
於 2024 年 3 月住了 3 晚
Michelle 於 2024年3月27日回覆
Hello Nishant, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

10/10 有夠讚

Mike

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Everything was great
於 2024 年 3 月住了 4 晚
Ruby 於 2024年3月25日回覆
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

4/10 不太好

Andrew

不喜歡:員工素質和住宿環境和硬體
於 2024 年 3 月住了 2 晚
Christina banks 於 2024年3月26日回覆
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

8/10 不錯哦

brenda

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It’s a great central location! We had a view of the high roller and sphere . Loved it and it kept us entertained!
於 2024 年 3 月住了 3 晚
Doug 於 2024年3月25日回覆
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 有夠讚

Glenn

喜歡:整潔度、員工素質和住宿環境和硬體
Great Location on the Strip
於 2024 年 3 月住了 4 晚
Doug 於 2024年3月25日回覆
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

6/10 一般般

Nathalie

團體旅遊
喜歡:整潔度和員工素質
不喜歡:住宿環境和硬體
Hotel entrance, entire first floor reeks of cigarette smoke. I only slept in my room, didn't utilize the rest of the property because of the smoke.
於 2024 年 3 月住了 4 晚
Kimberly 於 2024年3月25日回覆
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 有夠讚

natalia

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 2 晚
Michelle 於 2024年3月25日回覆
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

4/10 不太好

Thomas

家庭旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
There wasn't much we liked about The Horseshoe Hotel. It was supposedly "completely remodeled" but all they really did was take Bally's and slap some lipstick on that pig of a property. Sure the rooms have bew beds, furniture and TVs, but the bathrooms are in poor condition, as is all the carpetin throughout the entire property. I paid for a room with a view of the Bellagio fountain and it was later explained to me that they dont even have rooms with that view anymore. The check-in process is now handled by a kiosk, not a person. The casino is shabby at best. It reminded me of the first casino Trent and Mikey visited in the movie Swingers. Awful. We still had to pay a nightly resort fee even though the pool wasnt even open. You had to go to the Paris Hotel pool if you wanted to swim. If you are lucky enough to get a view of the High Roller and Sphere, you'll unfortunately be subjected to constant road noise from Flamingo Blvd and consistent fire truck and ambulance sirens. The only saving grace was the property's easy access to the Paris Hotel, casino and restaurants. Do yourself a favor and don't be fooled by The Horseshoe's false claims of fountain views and complete remodel. Spend the extra money and stay at a hotel worthy of your hard earned dollar, because this place isn't.
於 2024 年 3 月住了 2 晚
Kimberly 於 2024年3月24日回覆
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

6/10 一般般

David

家庭旅遊
不喜歡:設施服務
Only average, nothing special, pool was not open
於 2024 年 3 月住了 6 晚
Kimberly 於 2024年3月24日回覆
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 有夠讚

Jesus,Zamora

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
Everything fine
於 2024 年 3 月住了 1 晚
Doug 於 2024年3月24日回覆
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

6/10 一般般

Patrick

團體旅遊
喜歡:整潔度
不喜歡:設施服務
Smoking should be prohibited period, you are poisoning others by allowing smoking in the casino . Also a 24 hr American style grill with old fashioned meals would be great, not super expensive steak houses and crappy food courts.
於 2024 年 3 月住了 3 晚
Kimberly 於 2024年3月24日回覆
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 不錯哦

johnnie

喜歡:整潔度、員工素質和住宿環境和硬體
.
於 2024 年 3 月住了 3 晚
Ben 於 2024年3月24日回覆
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!