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Reviews of La Quinta Inn by Wyndham Clute Lake Jackson

2.5 out of 5
La Quinta Inn by Wyndham Clute Lake Jackson
1126 South Hwy 332 West, Clute, TX

Reviews

5.6
Rating 10 - Excellent. 139 out of 1004 reviews" "
Rating 8 - Good. 193 out of 1004 reviews" "
Rating 6 - Okay. 186 out of 1004 reviews" "
Rating 4 - Poor. 217 out of 1004 reviews" "
Rating 2 - Terrible. 269 out of 1004 reviews" "

5.6/10

Cleanliness

7.0/10

Staff & service

5.6/10

Amenities

5.2/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

10/10 Excellent

Marc

Business traveler
The guy at the front desk can be rude and crass but my over all experience is great.
Stayed 1 night in Mar 2024

2/10 Terrible

steven

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was supposed to be in a non smoking room and the room was so badly smoked damaged. It has smoke stains on the wall. German roaches. Carpet was sticky and just disgusting. Breakfast is cold cereal and a waffle. Coffee looks like mud. Signs everywhere to no bringing food to the rooms. DO NOT RECOMMEND!!

2/10 Terrible

Auntwanette

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was bad from the time i got in the room. During my walk thru i found roaches under the towels in the bathroom and crawling on the walls in the room. I move to the beds and pull back the sheets and they have stains on them. I called the front desk to aks for extra sheets and they told me they dont give out extra sheet and that what we have in the room is whats we get. Later that evening my niece is getting bit by fleas in the bed. You can see the roach droppings and eggs on the furniture in the room.
Stayed 1 night in Mar 2024

4/10 Poor

Annette

Traveled with family
This is a BASIC hotel. If all that matters is a bed at a low cost, this one is fine. Everything else is “blah”.
Stayed 4 nights in Mar 2024

2/10 Terrible

Abby

Stayed 1 night in Feb 2024

2/10 Terrible

Abby

Stayed 1 night in Dec 2023

10/10 Excellent

benjamin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Verry good
Stayed 1 night in Jan 2024
Response from David Patel on 2024/2/15
Wow, We love perfect ratings. Appreciate you taking your time to give us your review!

8/10 Good

Fátima

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Huele a cigarro y estaba muy frío pocas sábanas
Stayed 1 night in Jan 2024
Response from David Patel on 2024/2/15
Gracias.

10/10 Excellent

Flor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from thank you David on 2024/3/1
Thanks; and see you on your next trip.

4/10 Poor

Stephanie

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager is rude as hell! We stayed there a while and they never came in to clean the room. They have complimentary breakfast sometimes lol. Sometimes its waffles and sometimes its just toast with no butter. There is a lot of shady stuff that goes on there like drug busts. Dont be fooled by the pictures, this is not what the rooms look like, the rugs are old dark and stained, the curtains have holes in them, the lamp shades are busted, there are busted holes in the closet door. We found black mold growing in the sink drain. The tub was like semi clogged, and we had to pull someone elses hair out of it before we could use it. The only person who was awesome there was Ken, the rest of the workers were mediocre at best. No one knew anything about proper customer service from the very beginning except Ken. I personally know all they clean the rooms with is a little bleach in the toilet and water on the mirrors and they run the vaccum over the rugs and change the sheets. They dont use proper cleaning supplies on anything else which is why its so yuck there. They run out of toilet paper on a business level. So if you need a roll of tp, they will be like sorry we are out. They dont order supplies properly to maintain business. Basically the business is falling apart and is close to shutting down or just needs to go ahead and shut down already. Our first few days i mentioned there was roaches, and they blamed me, then i got handed a can of bug spray? like omg!
Response from David Patel on 2024/3/1
I am very sorry for such a bad experience, please give us an opportunity to improve your next experience. thx.

4/10 Poor

Hannah

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from David Patel on 2024/1/18
Thank you for your review Hannah.

6/10 Okay

Roderic

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from David Patel on 2024/1/18
We appreciate your review. Thank you.

10/10 Excellent

Leticia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big rooms
Stayed 1 night in Jan 2024
Response from David Patel on 2024/1/18
We love seeing the 5 start ratings! Thank you very much.

10/10 Excellent

jair

Stayed 1 night in Jan 2024
Response from David Patel on 2024/1/18
My staff works very hard to please every guest. I appreciate you recognizing their efforts. Thank you.

2/10 Terrible

Mason

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from David Patel on 2024/1/18
Sorry, we were not able to please you during this stay. Please give us another opportunity to serve you. thx.

10/10 Excellent

Just

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks!
Stayed 1 night in Dec 2023
Response from David Patel on 2024/1/18
Perfect ratings are always appreciated. Thanks.

2/10 Terrible

Jessica

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Disgusting and terrible place to stay. Pictures don’t match. Rooms dirty and half the things don’t work. Front desk staff was nice but they couldn’t do anything about the state of the place that’s the owners responsibility.
Stayed 2 nights in Dec 2023
Response from David Patel on 2024/1/18
I'm sorry to hear about your unpleasant experience at the place you stayed. It's important for accommodations to meet guests' expectations, and I apologize that this was not the case for you. If you have specific concerns or issues that you would like assistance with, such as addressing the situation with the owners or finding alternative solutions, please let me know, and I'll do my best to help.

4/10 Poor

Juan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Not a quiet place
People in the next room were playing loud music til 2 in the morning.
Stayed 2 nights in Dec 2023
Response from David Patel on 2024/1/18
I'm sorry to hear that you had to deal with disruptive noise from the next room. Experiencing disturbances like loud music can be frustrating, especially when it affects your ability to rest. In situations like this, it's advisable to contact the front desk or hotel staff immediately to report the issue. They can take appropriate measures to address the noise complaint and ensure a more comfortable stay for you and other guests.If there's anything specific you'd like assistance with regarding this situation, feel free to let me know.

10/10 Excellent

Stephanie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good little spot for our family. The staff was very friendly. The cops were in the area that was a little unsettling but nothing to big of a deal. All in all it was a good experience.
Stayed 2 nights in Dec 2023
Response from thank you David on 2024/1/18
I'm glad to hear that you had a positive experience overall during your stay, and it's great that the staff was friendly. While the presence of police in the area may have been a bit unsettling, I hope it didn't significantly impact your enjoyment of the stay. If there's anything else you'd like to share or if you have any specific questions or requests, feel free to let me know. I'm here to assist!

8/10 Good

Linda

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from David Patel on 2024/1/18
We appreciate your response. Thank you.

10/10 Excellent

Allen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from David Patel on 2024/1/18
Wow! Thanks for such a wonderful rating. I will share it with staff.

2/10 Terrible

Susana

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The management was terrible , didn’t even know what they were talking about , there appeared to be a severe drug and alcohol problem on the property .
Stayed 2 nights in Nov 2023

8/10 Good

Sierra

Traveled with family and small children, Traveled with family
Liked: Staff & service
The staff was friendly, the only issue we had was a clogged sink
Stayed 3 nights in Oct 2023

2/10 Terrible

Abrianna

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The room smelled like mold there was roaches in both rooms we had
Stayed 1 night in Nov 2023

4/10 Poor

Marcos

Disliked: Cleanliness, property conditions & facilities, room comfort
2/10
Room smelled like cigarettes, small roaches behind the tv, toilet seat was dirty, very stained hand towel by the sink, shower had black spots on it when closed. Room 104 not a clean place whatsoever.
Stayed 1 night in Oct 2023

8/10 Good

Katie

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service
The rooms were clean but in a little disrepair. Knobs missing from the stove, dented fridge, painting of doors half done, front door was really hard to get open (had to put your shoulder to it and shove), and the shower door was installed on the wrong end so you get soaked when you reach in to warm up your shower. The AC needs to be cleaned, there is a super strong mold smell. The area and grounds were clean, quiet and in good shape. Front desk guy was awesome, had a great sense of humor and was very helpful. For the price, it was a fair deal.
Stayed 2 nights in Oct 2023

2/10 Terrible

Lynda

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 3 nights & our room was never cleaned or linens changed. We picked up clean towels at front desk that smelled like mildew. Breakfast was a joke! Cheeries in a Tupperware container, butter in a big tub for everyone to dig in, no oatmeal, waffle syrup off brand & no flavor. Very disappointed in LaQuinta letting this hotel be sub-par!
Stayed 3 nights in Oct 2023

2/10 Terrible

Patricia

Stayed 1 night in Sep 2023

10/10 Excellent

Toni

Stayed 1 night in Sep 2023

6/10 Okay

Michael

Liked: Staff & service, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

2/10 Terrible

Sandra

Stayed 3 nights in Sep 2023

6/10 Okay

Carlos

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
As soon as I checked in there were cops at motel arresting some one trying to rob people. My towels and bed still had hair from tenants before. Room also smelled like mildew when I first got there.
Stayed 1 night in Sep 2023

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 2 nights in Sep 2023

6/10 Okay

Eloy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Subramanya

Stayed 1 night in Sep 2023

6/10 Okay

Carrie

Traveled with group
Liked: Staff & service, property conditions & facilities
The room we stayed had some roaches, smelled musty/moldy but it was ok for the two nights.
Stayed 2 nights in Sep 2023

4/10 Poor

David

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Esta muy sucio aparte el olor es muy desagradable y está todo muy viejo
Stayed 1 night in Sep 2023

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

6/10 Okay

Juan

Traveled with family
Liked: Staff & service
Older place looks like old apartments smells a little bad inside and out
Stayed 1 night in Aug 2023

2/10 Terrible

Christie

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2023

4/10 Poor

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Room literally Stinks
Stayed 1 night in Jul 2023

4/10 Poor

Jorge

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jul 2023

10/10 Excellent

Devin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay at
Stayed 2 nights in Jul 2023

6/10 Okay

Morgan

It was ok.
Upon arrival I called to see if we could get an early check-in. I was told to check back after 2:00pm. I got there at 2:30pm and was charged $20 to check in 30 minutes early. I was not informed that when I called. We had 1/2 roll of toilet paper in the room. No extra. The a/c never cooled the room. The shower had little water pressure and the tub faucet ran as the shower was going. The reclining chair in the room was broken.
Stayed 1 night in Jul 2023

10/10 Excellent

Yarenee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay being a last minute stay
Stayed 1 night in Jul 2023

6/10 Okay

Michelle

Stayed 1 night in Jul 2023

4/10 Poor

andrew

Traveled with group
Disliked: Property conditions & facilities
tubs very dangerous slanted bottom and very slick.
Stayed 2 nights in Jul 2023

8/10 Good

Lucio

Traveled with family
Great stay at this hotel, not much breakfast 😒
Stayed 1 night in Jul 2023