The room was over booked, I can only choose from an inferior room type compared to the one I booked or a standard room without air conditioning for a night.
The front desk staff was in bad attitudes. It was totally disappointing that the hotel did not take any action or think of solutions in the afternoon before I arrived the hotel at 2100.
The smaller room was unacceptable though I chose under no alternatives. I seriously urged for the refund of the room rate different for the first night of stay.