2 座室外游泳池,提供泳池遮陽傘和日光浴躺椅

峇里島庫塔喜來登度假村飯店的評分

5 out of 5
峇里島庫塔喜來登度假村飯店
Jalan Pantai Kuta, Kuta, Bali

評論

8.8

有夠讚

10 分,有夠讚;994 則評論中有 577 則" "
8 分,不錯哦;994 則評論中有 297 則" "
6 分,一般般;994 則評論中有 73 則" "
4 分,不太好;994 則評論中有 31 則" "
2 分,很糟糕;994 則評論中有 16 則" "

9.2/10

整潔度

9.2/10

員工素質

8.6/10

設施服務

8.8/10

住宿環境和硬體

8.8/10

環保程度

評論

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Incredible hotel
Friendly staff and super nice hotel. Must come again!! Highly recommended.
於 2023 年 2 月住了 2 晚
Ashley Lai - General Manager 於 2023年3月9日回覆
Dear valued guest,Thank you for taking the time to leave a review of your stay at Sheraton Bali Kuta Resort. We're thrilled to hear that you had a wonderful stay with us and that our team was able to provide excellent service.We hope to have the pleasure of welcoming you back to our resort in the near future for another unforgettable experience.Sincerely,Ashley LaiGeneral Manager

10/10 有夠讚

haochih

於 2023 年 2 月住了 2 晚
Ashley Lai - General Manager 於 2023年4月4日回覆
Dear haochih,We hope you enjoy your stay with Sheraton Bali Kuta Resort, and we truly appreciate the 5 star-review. We look forward to welcome you again soon!Sincerely,Ashley LaiGeneral Manager

8/10 不錯哦

Jess

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
**********Great welcome dance. Nice view**********
於 2020 年 1 月住了 4 晚
Marie Browne 於 2020年2月7日回覆
Dear Jess, We are delighted to have been chosen for your recent stay in Kuta. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Sheraton Bali Kuta Resort and we hope to welcoming you soon whenever your travels bring you back to Kuta. Sincerely, Marie Browne General Manager

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 11 月住了 3 晚

10/10 有夠讚

CHIHYEN

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 7 月住了 2 晚

2/10 很糟糕

En-Hui

不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 6 月住了 3 晚

10/10 有夠讚

Paul

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 5 月住了 2 晚

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Very good
Best location
於 2019 年 5 月住了 2 晚
Marie Browne 於 2019年5月29日回覆
Dear guest, Thank you for your impression of our strategic location in the heart of Kuta. I wish this memorable experience will lead your travel back to the Sheraton Bali Kuta Resort. Regards, Marie Browne General Manager

8/10 不錯哦

CHIA-WEI

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
整體服務不錯
浴缸旁邊會漏水 沒注意結果淹水到門口去
於 2019 年 4 月住了 4 晚

6/10 一般般

Chor Man

喜歡:整潔度和客房舒適度
Good location but poor service
Good location in Kuta But Poor service slow check-in and check out process Quality of restaurant is not very good
於 2019 年 2 月住了 1 晚
Marie Browne 於 2019年3月2日回覆
Dear Chor, Thank you for taking the time to review us. First and foremost we would like to thank you for taking the time to share your experience with us as it is through feedback such as yours that we are able to improve and maintain our standards. I truly appreciate you taking time to describe your experience and please apologize for creating disappointment rather than allowing you to enjoy your break. We hope to have the opportunity to welcome you back and restore your faith in our product and service. Regards, Marie Browne General Manager

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
房間乾淨舒適
房間很乾淨舒適!也很寬敞!地理位置很棒,旁邊就是購物中心、餐廳和酒吧,海灘過個馬路就到,非常方便!
於 2019 年 2 月住了 4 晚
Marie Browne 於 2019年3月2日回覆
亲爱的贵宾,您好! 非常感謝您最好的評論。 能聽到您享受於和我們一起待在喜來登巴厘島庫塔度假村是最棒的。 我期待著能再次歡迎您光臨巴厘島。 此致敬礼 Marie Browne 总经理

8/10 不錯哦

真實旅客

於 2019 年 2 月住了 5 晚

6/10 一般般

真實旅客

喜歡:整潔度、住宿環境和硬體和客房舒適度
不喜歡:員工素質
辦理入住效率差! 15:00就該讓人入住拖到快16:00,說什麼房間準備好但排水系統有問題,也不知變通,一直叫我們等,浪費時間在沒有冷氣的大廳乾等,令人火大! 房間不錯,其他設施普通而已,動線設計很差,進出房間要走大老遠,出口還有一段樓梯 對面就是沙灘(人多、髒亂不會想待),旁邊就是購物商城,附近也很多商店好逛,附近餐廳多但貴 以峇里島的飯店來說,CP值不高,不值那個價
於 2018 年 12 月住了 1 晚
Angga Karamoy 於 2019年1月18日回覆
亲爱的贵宾,您好! 非常感謝您花時間在網路上發表評論。 对于您最近在巴厘岛库塔喜来登度假酒店逗留期间所提供的令人失望的反馈,请接受我诚挚的歉意。 我们希望有机会欢迎你回来 此致敬礼 Angga Karamoy Director of Room

4/10 不太好

WEI CHE

並非全海景房
我在網站上訂的是全海景房(ocean front),但抵達時飯店只給了昂貴的局部海景房,陽台的大部分景觀是花園,只有一小角海景,跟他們反應他們卻說不知道,是訂房網站的問題,讓人很無奈
於 2019 年 1 月住了 1 晚
Angga Karamoy 於 2019年1月18日回覆
亲爱的贵宾 WEI CHE,您好! 非常感謝您花時間在網路上發表評論。 对于您最近在巴厘岛库塔喜来登度假酒店逗留期间所提供的令人失望的反馈,请接受我诚挚的歉意。 我们希望有机会欢迎你回来 此致敬礼 Angga Karamoy Director of Room

8/10 不錯哦

真實旅客

於 2018 年 11 月住了 4 晚

10/10 有夠讚

Yang/Minmin,Singapore

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 8 月住了 5 晚

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 6 月住了 3 晚

2/10 很糟糕

真實旅客

不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
千萬不要來,浴室的水是髒的,怎麼住?
千萬不要來,浴室的水是髒的,怎麼住?
於 2018 年 5 月住了 2 晚
Dario Orsini 於 2018年5月21日回覆
亲爱的贵宾,您好! 非常感謝您花時間在網路上發表評論。 对于您最近在巴厘岛库塔喜来登度假酒店逗留期间所提供的令人失望的反馈,请接受我诚挚的歉意。 我们希望有机会欢迎你回来 此致敬礼 Dario Orsini 总经理

8/10 不錯哦

Man I

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
好像過了大約10點半會無熱水洗澡,住三晚,兩晚太夜回酒店無熱洗澡。其他都是ok的。
Dario Orsini 於 2018年4月12日回覆
亲爱的贵宾 Man,您好! 非常感謝您花時間在網路上發表評論。 对于您最近在巴厘岛库塔喜来登度假酒店逗留期间所提供的令人失望的反馈,请接受我诚挚的歉意。 我们希望有机会欢迎你回来 此致敬礼 Dario Orsini 总经理

6/10 一般般

dumbo

喜歡:整潔度、員工素質和客房舒適度
Stay at Sea view room but not really can see the sea view. Room size is ok and clean.
於 2018 年 4 月住了 2 晚
Dario Orsini 於 2018年4月12日回覆
Dear dumbo, Thank you for taking the time to review us. Please accept my sincere apologies for the disappointing of room view feedback from your most recent stay at the Sheraton Bali Kuta Resort. We hope to have the opportunity to welcome you back Regards, Dario Orsini General Manager

10/10 有夠讚

Ken,Taiwan

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Valuable selection
Excellent location, nice staffs, good service and room is clean.
於 2017 年 9 月住了 5 晚
Dario Orsini 於 2017年10月25日回覆
Dear Ken, Sounds like a perfect stay, and I sincerely appreciate that you decide to share the joy of the visit with everyone here. I am pleased to know that the room, location and the exemplary service met your expectation and that we uphold our reputation and values of effortless travel. Ken, we are looking forward to another opportunity to welcome you back. Regards, Dario Orsini General Manager

4/10 不太好

guo

不喜歡:整潔度和員工素質
不推薦。無五星級水準,床鋪皮膚臉部過敏。
按照價格及星級,實在不應該是這樣的水準與等級。房務方面不管是床或地板,抑或衛浴環境皆不合格。一覺過後臉部及皮膚皆有過敏情形。刷牙入口水質明顯不佳,健身房、桑拿部分更是誇張的陽春,烤箱僅一人室。進出安全管理部分,也都只是動作形式而已。與其他同等星級及國際品牌之飯店相去甚遠,無法下次再訪或推薦給任何身旁之親友。極不推薦~僅是地理位置好逛街,過個馬路就衝浪海灘罷了!!~~出入混雜安全不優~~交通更不便利。
於 2017 年 9 月住了 2 晚
Dario Orsini 於 2017年10月12日回覆
Dear guo, I am truly sad to hear about the experiences during your stay. It is not what a Sheraton experience should be, and it does not reflect on our standard of services. I appreciate that you are sharing this with us and I assure you that every subject of your dissatisfaction will be tabled for discussion and followed up for further improvements. guo, my apologies again for all the shortfall you have endured, and I hope that we could have another opportunity to host you again in the future and show you the improvements made. Regards, Dario Orsini General Manager

8/10 不錯哦

chia chi

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2017 年 9 月住了 2 晚

6/10 一般般

真實旅客

喜歡:住宿環境和硬體和客房舒適度
還可以
風景很棒,但週邊交通實在太塞了,且隔音不佳,半夜還可以聽到附近pub的音樂。早餐十分普通
於 2017 年 9 月住了 4 晚
Dario Orsini 於 2017年10月12日回覆
Dear guest, Greetings from Sheraton Bali Kuta Resort. I would like to thank you for taking the time to share your experience with us as it is indeed through feedback such as yours that we can improve and maintain our standards. I sincerely apologize for not meeting your expectations during your short break and instead of allowing you to enjoy the short time you had in Bali, we have caused inconveniences. My apologies again for all the shortfall you have endured, and I hope that we could have another opportunity to host you again in the future. Regards, Dario Orsini General Manager

8/10 不錯哦

HUNG-SHIH

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
地點好,就在KUTA海灘旁,過條馬路就到了,但沒提供沙灘服務(例如:洋傘,沙灘椅,浴巾,沖洗,飲水等服務)就有點遜掉了
於 2017 年 7 月住了 1 晚
Dario Orsini 於 2017年7月27日回覆
Dear HUNG-SHIH, 非常感謝您花時間在網路上發表評論。 您的和善之語是極大的讚賞。 我們也很感謝您的評論使我們更進步。 我期待著能再次歡迎您光臨巴厘島。 溫暖的祝福。 Dario Orsini General Manager

10/10 有夠讚

WAI cheong

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
近海灘的洒店,在旺區,喜歡行街的好方便,早餐好吃,品種多樣,房間干淨,舒服!
於 2017 年 6 月住了 4 晚
Dario Orsini 於 2017年7月27日回覆
Dear WAI cheong, 非常感謝您最好的評論。 能聽到您享受於和我們一起待在喜來登巴厘島庫塔度假村是最棒的。 我期待著能再次歡迎您光臨巴厘島。 溫暖的祝福。 Dario Orsini General Manager

8/10 不錯哦

Mia lin,Taiwan

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
基本上都很好,只有1樓FEAST餐廳非常不好吃
很不錯的入住經驗,泳池服務很好,有特別提供小餐點.客房服務也很貼心.飯店位置很不錯,周圍很熱鬧,只可惜飯店前是單行道,如果座TAXI要多繞一點時間..

10/10 有夠讚

Wu

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
衝浪購物都很方便
Very sweet at Silent day

8/10 不錯哦

Ching-Tun

喜歡:整潔度、住宿環境和硬體和客房舒適度
我們於3點前到,一直到3點20都無法入住,後來經理出來才解決了,但是並非我們預訂的OCEAN VIEW房。等於被騙了2次。希望HOTEL.COM能爭取退差額。 除此之外其他的服務還算可以。

8/10 不錯哦

Hanna,Tainan

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
地點很棒的飯店
飯店地理位置很棒 只需步行幾步就可以抵達庫塔海灘 飯店內設施也非常齊全 早餐選擇很豐盛 房間有些陳舊 不過整體來說是不錯的住宿經驗

2/10 很糟糕

Hui Wen

喜歡:整潔度
不喜歡:員工素質、住宿環境和硬體和客房舒適度
very noise from wind and hotel not support to change to the quite room in the beginning

8/10 不錯哦

CHIEH

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
非常靠近海邊和主要商業區的現代化飯店,地理位置十分良好!.....可惜比較沒有峇里島風格
CHECK-IN前的迎賓花朵/音樂/飲料......讓人未入住已經開心了!
General Manager 於 2016年12月23日回覆
Dear Traveler We appreciate you taking the time to post your review and it’s always great to hear that our guests enjoy themselves during their travels. On the same note, we would like to share about the design concept of our hotel. It is designed to have the modern, contemporary look with open-air, reflecting the design of Bali’s rice paddy field. Thank you for your review, and we look forward to welcoming you back in the future! Sincerely, Dario Orsini General Manager

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
近沙灘,員工態度好,超方便
酒店環境舒適,連接住商場超方便,一落街就有得食同shopping,應有盡有,eg: supermarket,restaurant & bar,買手信等等。 員工服務態度好,熱情有笑容,即使有更多的問題同要求,都會耐心回答同幫你。 酒店早餐食物種類多元化,比想像中好,味道不錯。 健身中心設備齊全,貼心地放設了毛巾,紙巾,水給客人享用。 酒店有提供hotel car到不同地方或機場接送,費用不貴,相對於乘坐的士感覺更安全及舒服。另外亦可向concierge查詢local tour,約HKD 500租車8小時,司機連導遊,帶客人遊玩一天。 整體而言,會再次入住Sheraton Kuta
Dario Orsini 於 2016年9月9日回覆
Dear Guest, Many thanks for the kind words, as hospitality providers, it is our aim to elevate our guest experiences with effortless service and ensure our guests' expectation is met and exceeded. I hope this wonderful experience will bring you back to Sheraton Bali Kuta Resort Regards, Dario Orsini General Manager

6/10 一般般

真實旅客

喜歡:整潔度
所谓的海景房只能在阳台上看到一点隔着路的海,房间私密性也很差,房间装修材料很廉价,因为酒店比较新,房间面积比较大,所以还凑合,早餐也很一般,酒店边上有个商场,吃东西还是方便的。度假的话没必要来这里住。
General Manager 於 2016年4月9日回覆
Dear Guest, Thank you for sharing your feedback for Sheraton Bali Kuta Resort. Also sincere apologize if some parts of the stay has created inconveniences and didn’t meet your expectations. Once again thank you for sharing and we all look forward to welcoming you back! Regards, Dario Orsini General Manager

10/10 有夠讚

Cliff

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度

8/10 不錯哦

Kwok Pong,Hong Kong

喜歡:整潔度和員工素質
Congested Tourist Shopping Area
This hotel is next to BEACHWALK, famous shopping centre at Kuta, Bali, it is the central area so very convenient for dinning and buying various things. However, it is very NOISY at night, still you can hear the songs from the shopping mall. The street downstairs is popular tourist area, you will see lots of people, resturants, bars. But I would say, this hotel view, and service was good. Just next to beach!! The room condition was good. But I would also suggest there should be more food to eat for breakfast.
General Manager 於 2016年3月19日回覆
Dear Kwok Pong, Greetings from Sheraton Bali Kuta Resort! Thank you for your impression about our strategic location and service, indeed welcome to the new Kuta experience! Thanks also for your great feedback to improve our breakfast experience. On the other hand we sincerely apologize for noise that created inconveniences during your stay. We all hope and look forward to have a second chance to welcome you back to the Sheraton Bali Kuta Resort. Regards, Dario Orsini General Manager

8/10 不錯哦

Bear,HONG KONH

喜歡:整潔度、住宿環境和硬體和客房舒適度
Can walk to shopping mall
The resort is just next to BeachWalk. You can also walk to other shopping mall such as Matahari. The facilities is new. The room is tidy and enough space. The buffet breakfast is great. During the registration, it would be better if the staff can introduce the location of canteen and the facilities to us. Overall is great experience.
General Manager 於 2015年12月29日回覆
Dear Bear, Greeting from Sheraton Bali Kuta Resort! It is wonderful to hear that you enjoyed your stay with us and we also appreciate your comments on how we can improve! We look forward to welcoming you back again. Regards, Dario Orsini General Manager

8/10 不錯哦

真實旅客

喜歡:整潔度、住宿環境和硬體和客房舒適度
Good location, near beach, sea view. Good for short stay.
General Manager 於 2016年1月23日回覆
Good day, Thank you for sharing your experiences with us about your stay at the Sheraton Bali Kuta Resort. We are very pleased to read your review and to know that your stay with us was enjoyable. I am looking forward to welcoming you again on your next trip to Bali. Regards, Dario Orsini General Manager

10/10 有夠讚

Ya-Ting

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
非常满意
非常好的酒店,干净整洁,庭院优美,阳台宽阔,私家沙滩,露天泳池也超棒,保安措施也很好。虽然房间设施稍显老旧,露天泳池关闭时间有点早,但不影响对酒店的评价,还会再来。
General Manager 於 2015年12月12日回覆
Dear Traveler, Thank you very much for taking the time to post your review! I am glad to know that you enjoyed your stay and along with the team I am looking forward to welcoming you back to our resort. Regards, Dario Orsini General Manager

8/10 不錯哦

KA SING

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度

8/10 不錯哦

CHIH HSUAN,台灣

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
便利的位置,舒適的住宿
位置很好,就在海灘前面,附近很熱鬧,很方便。飯店設施也很好,工作人員也很客氣。
General Manager 於 2015年11月14日回覆
Dear CHIH HSUAN, Thank you very much for your kind review. We are glad to know that you had a great time at the Sheraton Bali Kuta Resort and we are looking forward to welcoming you back. Regards, Dario Orsini General Manager

10/10 有夠讚

KUN-CHIEH

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度

10/10 有夠讚

YIN FONG,香港

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
酒店極好
地點方便,環境舒適,夕陽美景太靚,保安嚴密保護,員工服務好

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
值得推薦!
風景優美,餐廳餐點好吃又不貴,服務人員都很親切!

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
中规中矩
总体来说还是很好的,地理位置很棒,床上用品很舒适,早餐也比较丰盛;唯一的问题是在我们办理入住的时候,办理入住时间是下午3点,我们3点多到时大堂告知房间没有整理好不能入住,我们只能出去溜达了一圈,但酒店方面对于延迟入住没有任何表示...

10/10 有夠讚

jiayi,北京

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
超棒的住宿体验,园景房view也无敌,可以毫无压力身心放松得待上几天,我一定会再来的。

10/10 有夠讚

jay

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
近海,交通方便
地點方便,主要問題是沙灘並不是如圖片一樣在酒店門外,被馬路分開, 酒店還是比較新,員工很有禮貌,保安也不錯
General Manager 於 2015年6月10日回覆
Dear Jay, Thank you very much for reviewing us! I am glad to read that you enjoyed your stay and I am looking forward to welcoming you back for another memorable experience on your next trip to Bali. Warm Regards, Dario Orsini General Manager

8/10 不錯哦

Xue

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Sheraton Bali Kuta Resort-201505
喜來登渡假村從地下道下去就可通往百貨公司,大概走七八分鐘也可以到附近熱鬧的街道。 這次訂的是兩間面海房間(房間沒給連號也是.....),可能價位問題,面海的景觀不能看到全面性(會有建築擋住),然喜來登飯店最高樓為四樓,所以要想看到比較清楚的,會建議訂在四樓樓層。飯店入口都要通關檢查,Check in地方在四樓。設施有健身房、游泳池等等。 早餐算很豐盛,除了較傳統印尼、西式早餐外,也有看到壽司等。 此次房間為兩張床的房間,每張床都算很大,有四顆枕頭,床墊、棉被都算舒服,浴室空間很大。
Dario Orsini 於 2015年7月18日回覆
Thank you very much for rating us with 5 stars. We are glad to know that you enjoyed our location, spacious rooms and extensive breakfast and we are looking forward to welcoming you back on your next trip to the island of the Gods. Warm Regards Dario Orsini General Manager