Dear Emmies, It was our pleasure to have you with us during your recent visit. Do visit us again as we look forward to welcoming you and your family.

Dear TingChen, Thank you very much for making us a part of your Kota Kinabalu adventures. If you are planning a return visit, we'll all be here to welcome you back with open arms!Until we meet again, safe travels always.

Dear MEI LING, I note your review with much concern. We would like to begin immediate investigations into this and would very much appreciate it if you can email us details about this experience. Information about this will help us improve ourselves. We appreciate your kind support and look forward to hearing from you soon. Yours sincerely, Claudina Wong, Director of Communications, Shangri-La Tanjung Aru, Kota Kinabalu

Dear Shihjen, thank you so much for giving us full ratings and for these lovely photos! We truly appreciate your support and look forward to welcoming you back soon. Meanwhile, we wish you many more happy and safe holidays in the new year ahead. Yours sincerely, Claudina Wong, Director of Communications, Shangri-La Tanjung Aru, Kota Kinabalu

Dear BOCHEN, thank you so much for giving us full rating. We look forward to welcoming you back soon. Yours sincerely, Claudina Wong, Director of Communications, Shangri-La's Tanjung Aru Resort & Spa, Kota Kinabalu

Dear Pak Ching, thank you for giving us a good rating. We look forward to welcoming you back soon. Yours sincerely, Claudina Wong, Director of Communications, Shangri-La's Tanjung Aru Resort & Spa, Kota Kinabalu

Dear Joyce, thank you so much for giving us full rating. We are delighted to hear that you had enjoyed your time with us and cannot wait to welcome you back soon. Yours sincerely, Claudina Wong, Director of Communications, Shangri-La's Tanjung Aru Resort & Spa, Kota Kinabalu

Dear Andrew, thank you so much for giving us full rating. We are delighted to hear that you had enjoyed your time with us and cannot wait to welcome you back soon. Yours sincerely, Claudina Wong, Director of Communications, Shangri-La's Tanjung Aru Resort & Spa, Kota Kinabalu

Dear Jyra, I note your review with much concern. We welcome any feedback you may have to help us improve our services and facilities. Can you kindly email us with details of your stay please? We truly appreciate your kind support. Yours sincerely, Claudina Wong, Director of Communications, Shangri-La's Tanjung Aru Resort & Spa, Kota Kinabalu

Dear wen, thank you so much for giving us full rating. We look forward to welcoming you back soon. Yours sincerely, Claudina Wong, Director of Communications, Shangri-La's Tanjung Aru Resort & Spa, Kota Kinabalu

Dear Mu Yao, thank you so much for giving us full rating. We are happy to hear that you had enjoyed your room and the facilities here and look forward to welcoming you back soon. Yours sincerely, Claudina Wong, Director of Communications, Shangri-La's Tanjung Aru Resort & Spa, Kota Kinabalu

Dear sir/madam, thank you so much for this amazing review of the resort. My colleagues and I are so happy you had had the pleasure of watching one of those amazing sunsets we are blessed with almost every day here in Kota Kinabalu. We look forward to welcoming you back. Until we meet again, we wish you many more happy and safe travel adventures ahead. Yours sincerely, Claudina Wong, Director of Communications, Shangri-La's Tanjung Aru Resort & Spa, Kota Kinabalu

Dear sir/madam, thank you so much for giving us full rating. We look forward to welcoming you back soon. Yours sincerely, Claudina Wong, Director of Communications, Shangri-La's Tanjung Aru Resort & Spa, Kota Kinabalu

Dear Hon keung, thank you so much for giving us full rating. We look forward to welcoming you back soon. Yours sincerely, Claudina Wong, Director of Communications, Shangri-La's Tanjung Aru Resort & Spa, Kota Kinabalu

Dear sir/madam, thank you for giving us a good rating. We look forward to welcoming you back soon. Yours sincerely, Claudina Wong, Director of Communications, Shangri-La's Tanjung Aru Resort & Spa, Kota Kinabalu

Dear sir/madam, thank you so much for giving us full rating. We are delighted to hear that you had enjoyed your time with us and cannot wait to welcome you back soon. Yours sincerely, Claudina Wong, Director of Communications, Shangri-La's Tanjung Aru Resort & Spa, Kota Kinabalu

Dear sir/madam, thank you for giving us a good rating and for your recommendation. We look forward to welcoming you back soon. Yours sincerely, Claudina Wong, Director of Communications, Shangri-La's Tanjung Aru Resort & Spa, Kota Kinabalu

Dear SHU TING, please accept our sincere apologies for the shortfalls you had experienced during your stay. Following the feedback you had given us while you were staying here, we conducted immediate investigations and are currently rectifying the facilities mentioned, including the room's bathroom exhaust system, Thank you very much for your continued support, we look forward to welcoming you back one day soon. Yours sincerely, Claudina Wong, Director of Communications, Shangri-La's Tanjung Aru Resort & Spa, Kota Kinabalu

Dear sir/madam, thank you for your feedback. We are sorry to hear that some aspects of the stay had failed to meet your expectations. We will do our utmost to ensure that your next stay with us is a truly memorable one. Yours sincerely, Claudina Wong, Director of Communications, Shangri-La's Tanjung Aru Resort & Spa, Kota Kinabalu

Dear Linlin, thank you very much for taking the time to write this review. Please accept our sincere apologies for the delayed birthday surprise, we are happy to hear that you had enjoyed your time here nonetheless. We look forward to welcoming you back soon. Yours sincerely, Claudina Wong, Director of Communications, Shangri-La's Tanjung Aru Resort & Spa, Kota Kinabalu

Dear Wai Yin Annie, thank you so much for giving us full rating. We look forward to welcoming you back soon. Yours sincerely, Claudina Wong, Director of Communications, Shangri-La's Tanjung Aru Resort & Spa, Kota Kinabalu

Dear Yu-Ling, thank you for giving us a good rating. We look forward to welcoming you back soon. Yours sincerely, Claudina Wong, Director of Communications, Shangri-La's Tanjung Aru Resort & Spa, Kota Kinabalu

Dear Hsin-Wen, thank you so much for giving us full rating. We look forward to welcoming you back soon. Yours sincerely, Claudina Wong, Director of Communications, Shangri-La's Tanjung Aru Resort & Spa, Kota Kinabalu

Dear sir/madam, thank you so much for giving us full rating. We are delighted to hear that you had enjoyed your time with us. We appreciate your feedback about the check-in process, the relevant department will be retrained to ensure they upkeep the standard Shangri-La procedures. Meanwhile, we look forward to welcoming you back soon. Yours sincerely, Claudina Wong, Director of Communications, Shangri-La's Tanjung Aru Resort & Spa, Kota Kinabalu

Dear sir/madam, please accept our apologies for the wrongly assigned room. I would like to check if we were able to assist you immediately upon this realisation. We would also like to find out the cause of the wrong assignment. Can you kindly email us details of your stay please? It would help us greatly. Thank you very much for your continued support. Yours sincerely, Claudina Wong, Director of Communications, Shangri-La's Tanjung Aru Resort & Spa, Kota Kinabalu

Dear sir/madam, I note your review with much concern. We welcome any feedback you may have to help us improve our services and facilities. Can you kindly email us with details of your stay please? We truly appreciate your kind support. Yours sincerely, Claudina Wong, Director of Communications, Shangri-La's Tanjung Aru Resort & Spa, Kota Kinabalu

Dear sir/madam, thank you for taking the time to rate us. We would like to begin investigations into the feedback you have given us here and would appreciate it if you can kindly email us details of your stay please? We truly appreciate your kind support. Yours sincerely, Claudina Wong, Director of Communications, Shangri-La's Tanjung Aru Resort & Spa, Kota Kinabalu

Dear Yan, thank you for taking the time to write this review. I am sorry to hear that the firmness of the pillow was not to your liking. If you stay in any of our Shangri-La Hotels and Resorts in future, please do reach out to our Duty Managers to request for your preferred pillow. Duty Managers are available 24 hours every day to respond to your queries and request. Your feedback about the internet speed is noted and the relevant department is looking into improving that soon. We look forward to welcoming you back soon. Yours sincerely, Claudina Wong, Director of Communications, Shangri-La's Tanjung Aru Resort & Spa, Kota Kinabalu

Dear sir/madam, thank you so much for giving us full rating. We are absolutely thrilled to hear that the children (and parents) had so much fun. All of us here are looking forward to welcoming you back soon. Yours sincerely, Claudina Wong, Director of Communications, Shangri-La's Tanjung Aru Resort & Spa, Kota Kinabalu

Dear sir/madam, thank you so much for giving us full rating. We cannot wait to welcome you and your family back soon. Yours sincerely, Claudina Wong, Director of Communications, Shangri-La's Tanjung Aru Resort & Spa, Kota Kinabalu