Dear Chia-Ching, Thanks for the great review on our Hotel! We appreciate your feedback and hope to see you again at Mercure Kota Kinabalu City Centre. Sincerely, The Mercure Team

Dear Kwong Wai, Thank you for choosing Mercure Kota Kinabalu City Centre as your prefered hotel during you recent visit to Sabah. We are glad you had a pleasant stay with us and hope to have the pleasure of serving you better on your next visit. Sincerely, The Mercure Team

Dear Guest, Thank you for taking the time to share your experience with us. We appreciate your feedback and hope to have the pleasure of serving you better on your next visit to Mercure Kota Kinabalu City Centre. Regards, The Mercure Team

Dear Joey, Thanks a lot for the 10 out of 10 review! We are glad to hear you had a positive experience with us. We appreciate your feedback and look forward to seeing you again at Mercure Kota Kinabalu City Canter!

Dear Guest, Thank you for taking the time to tell us about your experience at Mercure Kota Kinabalu City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Mercure Team

Dear Guest, Thank you for taking the time to tell us about your experience at Mercure Kota Kinabalu City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Mercure Team

Dear Guest, Thank you for staying with Mercure Kota Kinabalu City Centre. We appreciate your feedback and hope to have the opporunity of welcoming you again in the near future. Sincerely, The Mercure Team

Dear Vivi, Thank you for taking the time to tell us about your experience at Mercure Kota Kinabalu City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Mercure Team

Dear Guest, Thank you for the 10/10 review on Mercure Kota Kinabalu City Centre! We are delighted that you enjoyed your stay with us and will share the encouraging comments to the team. It is also wonderful to learn that our strategic location were convenient for your trip. We appreciate your feedback and look forward to welcoming you again. Sincerely, The Mercure Team

Dear Meng Hsuan, Thank you for the 10/10 review on Mercure Kota Kinabalu City Centre! We are delighted to read that our services and facilities had made your stay wonderful! While we are delighted to learn that you had a pleasant stay, we regret to know that you were not fully satisfied with some aspects of the room condition. Rest assured that feedback had addressed to related department and taking appropriate measures to improve and prevent future occurrence. Once again, thank you again for sharing your experience and would definitely looking forward to your next return visit. Sincerely, The Mercure Team

Dear Guest, Thank you for staying with Mercure Kota Kinabalu City Centre. We appreciate your feedback and look forward to welcome you back again in the near future. Sincerely, The Mercure Team

Dear Guest, Thank you for staying with us and for taking time to share your review. We appreciate your feedback and hope to see you again in the near future. Sincerely, The Mercure Team

Hello there Yiu Fan, Many thanks on sharing your experience during your stay at Mercure Kota Kinabalu City Centre. We are glad you enjoyed the swimming pool at the rooftop. We appreciate your feedback and hope to see back again very soon! Sincerely, The Mercure Team

Dear YiWei, Thank you for this 10/10 review! We are thrilled to learn you had a memorable and enjoyable stay at Mercure Kota Kinabalu City Centre. We truly appreciate you taking the time to share your feedback and hope to have your next stay will be as pleasant as the previous one. Cheers! Sincerely, The Mercure Team

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Kota Kinabalu City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Mercure Team 尊敬的客人， 感谢您抽出宝贵的时间告诉我们您在美居哥打京那巴鲁市中心的经历。 对不起，您的经历没有达到您的期望； 请允许我表示最诚挚的歉意。 在美居酒店，我们努力为每个客户提供卓越的服务体验； 因此，您的反馈对我们非常重要。 感谢您与我们分享您的担忧，我们希望您能给我们机会在不久的将来更好地为您服务。 真诚的 美居团队

Dear Guest, Thank you for staying with us. We apologize for the inconveniences caused during your stay, rest assured your comment have been noted. We appreciate your feedback and hope to have the opportunity to serve you better on your next stay with us. Sincerely, The Mercure Team

Dear Maggie, Thank you for taking the time to share your review with us. It was unfortunate that during your stay we experienced power failure, though it was beyond our control, we would like to sincerely apologise on how things were handled. Rest assured improvements on communications will be done to ensure information are conveyed to guests more effectivly. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Mercure Team

Dear Guest, Thank you for taking the time to tell us about your experience at Mercure Kota Kinabalu City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Mercure Team

Dear Jingyi, Thank you for taking the time to share your experience following your recent stay at our hotel. We apologise for the inconvienices and disappointment you experienced at our hotel. Please rest assured will are taking the appropriate measures to rectify the issues you have highlighted. We appreciate your feedback and hope to have the opportunity to better serve you on your next visit to Mercure Kota Kinabalu City Centre. Sincerely, The Mercure Team

Dear Guest, Thank you for taking the time to write us a review. We appreciate your feedback and hope to see you again at Mercure Kota Kinabalu City Centre in the near future. Sincerely, The Mercure Team

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Mercure Team

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience on your next visit to Mercure Kota Kinabalu City Centre. Sincerely, The Mercure Team

Dear Guest, Thank you for staying with Mercure Kota Kinabalu City Centre. We appreciate your feedback and hope to have the pleasure of welcoming you again in the near future. Sincerely, The Mercure Team

Dear CHUNTING, Thank you for the great review on our hotel. We are delighted that you had a pleasant stay with us during your recent visit to Kota Kinabalu. We truly appreciate your feedback and hope to have the opportunity of welcoming you again to Mercure Kota Kinabalu City Centre in the near future. Sincerely, The Mercure Team

Dear Guest, Thank you for taking the time to tell us about your experience at Mercure Kota Kinabalu City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Mercure Team

Dear Guest, Thank you for taking the time to write a review on Mercure Kota Kinabalu City Centre. We are sorry that your experience did not meet your expectations; please allow us to express my sincerest apologies. We appreciate your feedback and hope to have the opprtunity tot serve you better on your next visit. Sincerely, The Mercure Team

Dear Fung Ha, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience on your next visit to Mercure Kota Kinabalu City Centre. Sincerely, The Mercure Team

Dear Guest, Thank you for taking the time to write us a review. We aapreciate your feedback and hope to see you again very soon. Sincerely, The Mercure Team

Dear MAN, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience on your next visit to Mercure Kota Kinabalu City Centre. Sincerely, The Mercure Team

Dear GEO SUNG, Thank you for taking the time to share your experience with us following your recent visit to Mercure Kota Kinabalu City Centre. We are happy to hear you had a pleasant stay and are glad that we were able to give you a positive experience during your stay with us. Your comment on the living room lighting have been noted and further improvements will be taken. We appreciate your feedback and hope to have the opportunity of welcoming you again in the near future. Sincerely, The Mercure Team

Dear SSU YUAN, We would like to thank you for choosing Mercure Kota Kinabalu City Centre as your accommodation choice for your recent visit to Kota Kinabalu and for taking time to share your comments with us. We are extremely sorry to read about the unfortunate incident that happened to you and your girlfriend during your stay with us. This does not in any way reflect the usual service level of Mercure Kota Kinabalu City Centre. Kindly rest assured that training in regards to guest relations will be carried out to improve communication skills among our staff and guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Mercure Team

Dear TING KWOK, Thank you for taking the time to tell us about your experience at Mercure Kota Kinabalu City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Mercure Team

Dear Guest, Thank you for staying with Mercure Kota Kinabalu City Centre. We truly appreciate your feedback and hope to have the opportunity of welcoming you again. Sincerely, The Mercure Team

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Kota Kinabalu City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your feedback and hope to have the opportunity to serve you better on your next visit. Sincerely, The Mercure Team

Dear CHENG, Thank you for taking the time to tell us about your experience at the Mercure Kota Kinabalu City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your feedback and hope to have the opportunity to better serve you on your next visit. Sincerely, The Mercure Team

Dear Guest, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Mercure Team

Dear Cheukling, Thank you for taking the time to share your feedback. We hope to have the opportunity to welcome you back to our hotel very soon! Sincerely, The Mercure Team

Dear Guest, Thank you for taking the time to share your feedback. We hope to have the opportunity to welcome you back to our hotel very soon! Sincerely, The Mercure Team