Service was very good. Only some of the desk staff speak English. However, I was able to use Google translate on my phone to request new batteries for the HVAC control for the room. They had someone up in less than 2 hours to replace the batteries. The housekeeping staff were very good and came every day.
I like to stay here because it is really close to the Metro, grocery stores, shops, and money exchanges. The hotel has a nice restaurant that is reasonable priced. Breakfast is buffet-style. Most rooms have a balcony which is nice.
Laundry service is nice to have, especially when staying for a week or more, but expect it to take about 3 days. Security is very good at the hotel. Wi-Fi was excellent! I had no problem watching movies on NetFlix on my laptop. There were also a number of English TV channels available.
The Bratislava is a nice place to stay that is reasonably priced. It has everything a traveler needs. There is also a large park across the street where they have concerts and activities in warmer weather. I encourage anyone to give the Bratislava a try if you plan to stay in Kiev. I have stayed at much higher priced hotels close to the city center, and they just don't compare to the Bratislava.