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Reviews of Red Lion Hotel Kelso Longview

3 out of 5
Red Lion Hotel Kelso Longview
510 Kelso Dr, Kelso, WA

Reviews

6.0
Rating 10 - Excellent. 161 out of 1002 reviews" "
Rating 8 - Good. 251 out of 1002 reviews" "
Rating 6 - Okay. 202 out of 1002 reviews" "
Rating 4 - Poor. 172 out of 1002 reviews" "
Rating 2 - Terrible. 216 out of 1002 reviews" "

6.2/10

Cleanliness

7.0/10

Staff & service

5.6/10

Amenities

5.8/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

6/10 Okay

Sarah

Traveled with family
Liked: Cleanliness, staff & service
Not a bad place to stay for a night. Easy freeway access and property seemed safe. Key card would not work on any outside doors and would cause the key to reset so it would not work in the room door either. Had to visit the front desk 3 times for this. Bed was mostly comfortable, but may have also been broken as any movement caused it to make a clunking sound.
Stayed 1 night in Apr 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service
Okay property. The price was right but it was a little run down. I would stay there again.
Stayed 1 night in Apr 2024
Response from Sales Team on 2024/4/15
Dear valued customer, Thank you for taking the time to leave a review with us here at the Kelso Red Lion. We value your opinion and take our guest's reviews very seriously. We will be updating our location piece by piece. We appreciate your business and hope to see you again soon.

8/10 Good

Leo

Business traveler
Friendly staff, good breakfast
Stayed 1 night in Apr 2024
Response from Sales Team on 2024/4/4
Dear valued customer, Thank you for taking the time to leave a review with us here at the Kelso Red Lion. We value your opinion and take our guest's reviews very seriously. we appreciate your business and are glad to hear that you enjoyed your stay. We hope to see you again soon.

4/10 Poor

Kali

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The rooms were outdated, and their bathrooms could be cleaner
Stayed 1 night in Mar 2024
Response from General Manager on 2024/4/2
Dear Kali,It is disappointing that our accommodations failed to meet your expectations. Our team is committed to guest satisfaction and continually improving the guest experience, and we will use your feedback to guide our efforts. As your travels continue, we wish you well.

10/10 Excellent

Kurt

Stayed 1 night in Mar 2024
Response from Sales Team on 2024/4/15
Dear valued customer, Thank you for taking the time to leave a review with us here at the Kelso Red Lion. We value your opinion and take our guest's reviews very seriously. We will be updating our location piece by piece. We appreciate your business and hope to see you again soon.

8/10 Good

Bruce, Langley

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed in room 101 on Freeway side of the building. Traffic noise from the Freeway was loud, Standing floor lamp missing shade just a bare bulb. Could use another electrical outlet at desk location.
Stayed 1 night in Mar 2024
Response from Sales Team on 2024/3/30
Dear valued customer, Thank you for taking the time to leave a review with us here at the Kelso Red Lion. We value your opinion and take our guest's reviews very seriously. we appreciate your business and hope to see you again soon.

10/10 Excellent

Umesh k

Liked: Cleanliness, staff & service, property conditions & facilities
Freat stay
Stayed 1 night in Mar 2024
Response from Sales Team on 2024/3/30
Dear valued customer, Thank you for taking the time to leave a review with us here at the Kelso Red Lion. We value your opinion and take our guest's reviews very seriously. we appreciate your business and hope to see you again soon.

2/10 Terrible

Barbara

Liked: Staff & service
Disliked: Property conditions & facilities
The property is really old; the main areas are nice the rooms are musty; broken lamps, light switches broken.
Stayed 1 night in Mar 2024
Response from Sales Team on 2024/3/30
Dear valued customer, Thank you for taking the time to leave a review with us here at the Kelso Red Lion. We value your opinion and take our guest's reviews very seriously. we appreciate your business and hope to see you again soon.

8/10 Good

Israel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Need some update sn dome paint ss well outside
Response from Sales Team on 2024/3/30
Dear valued customer, Thank you for taking the time to leave a review with us here at the Kelso Red Lion. We value your opinion and take our guest's reviews very seriously. we appreciate your business and hope to see you again soon.

8/10 Good

Tiadora

Stayed 1 night in Mar 2024
Response from Sales Team on 2024/3/20
Dear valued customer, Thank you for taking the time to leave a review with us here at the Kelso Red Lion. We value your opinion and take our guest's reviews very seriously. we appreciate your business and hope to see you again soon.

10/10 Excellent

Christina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time staying here. Friendly staff, clean rooms. The breakfast was good but not a lot of options, I may be being spoiled. I was definitely grateful for the food the offered.
Stayed 1 night in Mar 2024
Response from Sales Team on 2024/3/20
Dear valued customer, we appreciate your business, and we are happy to hear that you enjoyed your stay. We hope to see you again soon.

4/10 Poor

Jeff

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
the Hotel is dated and in poor shape. Needs a remodel or Demo
Stayed 1 night in Mar 2024
Response from Guest Relations on 2024/3/17
Dear Jeff,It is our goal to provide our guests with comfortable and well-maintained accommodations. Based on your feedback, it appears that we may have fallen short of that goal. Our team will ensure that we continue to improve, and we appreciate you taking the time to reach out. Thank you for being our guest, and safe travels.

10/10 Excellent

Dan

Liked: Staff & service
Bar is open 1 day a week. Thursday????
Stayed 1 night in Mar 2024
Response from Sales Team on 2024/3/11
Dear valued customer, Thank you for taking the time to leave a review with us here at the Kelso Red Lion. We value your opinion and take our guest's reviews very seriously. we appreciate your business and hope to see you again soon.

8/10 Good

Deborah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here frequently - easy access to highway on our way to Portland. Lovely staff. Usually quiet.
Stayed 1 night in Mar 2024
Response from Sales Team on 2024/3/11
Dear valued customer, Thank you for taking the time to leave a review with us here at the Kelso Red Lion. We value your opinion and take our guest's reviews very seriously. we appreciate your business and hope to see you again soon.

8/10 Good

Deborah

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient stop on our way to Portland. Love the spaciousness of the property and the pool!
Stayed 1 night in Mar 2024
Response from Sales Team on 2024/3/11
Dear valued customer, Thank you for taking the time to leave a review with us here at the Kelso Red Lion. We value your opinion and take our guest's reviews very seriously. we appreciate your business and hope to see you again soon.

4/10 Poor

Jason

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Chair in room was stained too bad to use and heaters in room was super noisy and hard to control temp. Junkies in the parking lot and lobby….. Not impressed
Stayed 1 night in Mar 2024
Response from Sales Team on 2024/3/11
Dear valued customer, Thank you for taking the time to leave a review with us here at the Kelso Red Lion. We value your opinion and take our guest's reviews very seriously. we appreciate your business and hope to see you again soon.

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities
It would be nice of the lounge was open on the weekends for food and drinks
Stayed 3 nights in Mar 2024
Response from Sales Team on 2024/3/11
Dear valued customer, Thank you for taking the time to leave a review with us here at the Kelso Red Lion. We value your opinion and take our guest's reviews very seriously. we appreciate your business and hope to see you again soon.

4/10 Poor

Diana

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
At check in the room had not been cleaned and food was left in the refrigerator from the previous occupant.
Stayed 4 nights in Feb 2024
Response from General Manager on 2024/3/8
Dear Diana,We greatly appreciate your feedback. The cleanliness of our accommodations is one of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. Our housekeeping team will be sure to discuss your comments regarding this matter internally and make improvements for the future. Thank you, and we hope you will consider giving us another chance soon.

8/10 Good

Tiadora

Liked: Cleanliness, staff & service, property conditions & facilities
Our room was spacious and enjoyed stay there except the heating was messed up too hot in one room then switched to a room that wouldn't even warm up thermostat was broken
Stayed 2 nights in Feb 2024
Response from Sales Team on 2024/3/11
Dear valued customer, Thank you for taking the time to leave a review with us here at the Kelso Red Lion. We value your opinion and take our guest's reviews very seriously. we appreciate your business and hope to see you again soon.

8/10 Good

Janine

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Cleanliness
Disliked: Amenities
The room was great however the toilet not so much went to the desk and she handed me a plunger. Went for breakfast to have the lady at the desk and… the other staff member get into a heated discussion if you will breakfast was late and we had to leave with out and hit a drive through. Felt the hotel was dated but room was big pillows were lacking but other than that it was a great stay
Stayed 2 nights in Mar 2024
Response from Sales Team on 2024/3/11
Dear valued customer, Thank you for taking the time to leave a review with us here at the Kelso Red Lion. We value your opinion and take our guest's reviews very seriously. we appreciate your business and hope to see you again soon.

4/10 Poor

Lindsee, Silverdale

Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bathroom was dirty, beds were broken and lights didn’t work
Stayed 1 night in Mar 2024
Response from General Manager on 2024/3/8
Dear Lindsee,Thank you for sharing your comments. Please know that our team is always willing to address any concerns brought to their attention while you're with us, and we hope you'll consider giving us another chance to impress you in the future.

10/10 Excellent

Keesha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 2 nights in Feb 2024
Response from Sales Team on 2024/3/11
Dear valued customer, Thank you for taking the time to leave a review with us here at the Kelso Red Lion. We value your opinion and take our guest's reviews very seriously. we appreciate your business and hope to see you again soon.

6/10 Okay

Mindy

Traveled with family
This hotel could use a remodel. Bathroom had tile falling down by the door. Curtains were a little worn. No tea really available and breakfast was usually gone by 9 am. I might go to the hotel behind them as it was recently remodeled and looked cleaner.
Stayed 2 nights in Jan 2024
Response from Sales Team on 2024/2/20
Dear valued customer, Thank you for taking the time to leave a review with us here at the Kelso Red Lion. We value your opinion and take our guest's reviews very seriously. we appreciate your business and hope to see you again soon.

10/10 Excellent

Nancy, Everett

Stayed 1 night in Feb 2024
Response from Sales Team on 2024/3/20
Dear valued customer, Thank you for taking the time to leave a review with us here at the Kelso Red Lion. We value your opinion and take our guest's reviews very seriously. we appreciate your business and hope to see you again soon.

4/10 Poor

Jennifer

Traveled with partner
We arrived for a single night stay and the front desk staff was friendly and knowledgeable. I booked online and all was seamless checking in. We went to our room and noticed multiple light bulbs burnt out, a water bottle that wasgqrbage under the head of the bed and the room had stained carpet, the furniture was pretty neat up, but those things were not ideal but not anything to worry too much about. Later on, we noticed more, like loose hair on the bathtub and in the drain, a cigarette was under the covers, broken so it was a mess of tobacco and in the morning, the promised hot breakfast was not available. There was coffee and tea which only had a half a cup left. Someone, I presume the maid, knocked and opened the door without waiting for a response at 8:30 am even though the sign was on the door. I’m disappointed. I would try to stay there again because it has typically been nice and maybe it was just a one time issue
Stayed 1 night in Feb 2024
Response from Sales Team on 2024/2/12
Dear valued customer, Thank you for taking the time to leave a review with us here at the Kelso Red Lion. We value your opinion and take our guest's reviews very seriously. we appreciate your business and hope to see you again soon.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
It’s great
Stayed 1 night in Feb 2024
Response from Sales Team on 2024/2/12
Dear valued customer, Thank you for taking the time to leave a review with us here at the Kelso Red Lion. We value your opinion and take our guest's reviews very seriously. we appreciate your business and hope to see you again soon.

4/10 Poor

Kay

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The carpet and chair were stained. The ironing board wasn't in the room. The television was in a position which could only be viewed if you were on the bed (I had to listen to movies). There was a chair in the shower, and all the additional accessibility bars made it hard to turn the hot water on (i didn't shower). Breakfast was very minimal. I showed up to breakfast at 7, and it was almost all gone. The staff was great.
Stayed 1 night in Jan 2024
Response from Guest Relations on 2024/2/8
Dear Kay,While we're happy to know that our amazing team left a positive impression on you, we're sorry to hear about any disappointment in our accommodations or amenities during your visit. Our team always wants to ensure that our guests have the best experience possible. We'll be sure to discuss all of your comments internally and make improvements where necessary. Thank you, and we hope you'll stay with us again soon.

10/10 Excellent

Mike johnson

Stayed 1 night in Feb 2024
Response from Sales Team on 2024/3/20
Dear valued customer, Thank you for taking the time to leave a review with us here at the Kelso Red Lion. We value your opinion and take our guest's reviews very seriously. we appreciate your business and hope to see you again soon.

4/10 Poor

Russell

Stayed 2 nights in Jan 2024
Response from Sales Team on 2024/2/1
Dear valued customer, Thank you for taking the time to leave a review with us here at the Kelso Red Lion. We value your opinion and take our guest's reviews very seriously. we appreciate your business and hope to see you again soon.

2/10 Terrible

Kristi

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty smells terrible. Pretty sure there's blooded stains in the rooms ( on the walls and ceilings, and curtains.) Looked like poop and blood on a bathroom chair for disabled people. Rooms smelt like an old bar with cigarette smoke. The refrigerators smelt like death. Pillows are definitely OLD. I want my MONEY back.
Stayed 1 night in Jan 2024
Response from Sales Team on 2024/1/29
Dear valued customer, Thank you for taking the time to leave a review with us here at the Kelso Red Lion. We value your opinion and take our guest's reviews very seriously. we appreciate your business and hope to see you again soon.

8/10 Good

Jonathan

Liked: Cleanliness, staff & service
We had a large group staying at this hotel over the weekend and we had hoped for the bar to be open but no bartender showed up! Not recommended for large groups
Stayed 2 nights in Jan 2024
Response from Sales Team on 2024/1/29
Dear valued customer, Thank you for taking the time to leave a review with us here at the Kelso Red Lion. We value your opinion and take our guest's reviews very seriously. we appreciate your business and hope to see you again soon.

6/10 Okay

Aaron

Traveled with partner
Liked: Staff & service, amenities
1st check in, got into our room smelled like someone been smoking in the room, so husband went back to service desk got another room. Well 2nd room looked like someone broke in from outside and slept in the bed so again husband called it in, lady from the front came and saw and gave us another room. 3rd room was good clean and was better than others.. but next day our ba k was killing us. The bed was hard-weve tossed up and down all night and left early am. Afea was pretty decent and convince nesrby restaurants and gas station, made it easy to get nack on freeway to continue our drive.
Stayed 1 night in Jan 2024
Response from Sales Team on 2024/2/12
Dear valued customer, Thank you for taking the time to leave a review with us here at the Kelso Red Lion. We value your opinion and take our guest's reviews very seriously. we appreciate your business and hope to see you again soon.

6/10 Okay

Jeff

Disliked: Cleanliness, property conditions & facilities
The room wasn't clean all the way. We found a french fry on the night table and the dresser drawers were busted. The beds were fairly comfortable the sheets were nice and clean. All in all it's an okay hotel. It's just pretty old and in need of updating. The staff was not very helpful. If I was staying there with my kids or my girlfriend. I probably would have complained but it was me in another guy and we weren't in the room very much.
Stayed 2 nights in Jan 2024
Response from Sales Team on 2024/1/29
Dear valued customer, Thank you for taking the time to leave a review with us here at the Kelso Red Lion. We value your opinion and take our guest's reviews very seriously. we appreciate your business and hope to see you again soon.

2/10 Terrible

Mike

The first room we were placed in the toilet leaked all over the floor. They are not accommodating to putting us or helping us into another room that evening. We had to move our own things to another room above on the second floor. There was no elevator, and the second room we were placed in was moldy and dirty Floors were not vacuumed and the toilet and shower both had mold in them. Would never stay there again.
Stayed 2 nights in Jan 2024
Response from Sales Team on 2024/1/29
Dear valued customer, Thank you for taking the time to leave a review with us here at the Kelso Red Lion. We value your opinion and take our guest's reviews very seriously. we appreciate your business and hope to see you again soon.

8/10 Good

John

The place was clean, room clean, nice. Bed very comfortable. Breakfast was good. It’s just dated, needs updated.
Stayed 1 night in Jan 2024
Response from Sales Team on 2024/1/29
Dear valued customer, Thank you for taking the time to leave a review with us here at the Kelso Red Lion. We value your opinion and take our guest's reviews very seriously. we appreciate your business and hope to see you again soon.

6/10 Okay

kandi

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Sales Team on 2024/1/29
Dear valued customer, Thank you for taking the time to leave a review with us here at the Kelso Red Lion. We value your opinion and take our guest's reviews very seriously. we appreciate your business and hope to see you again soon.

6/10 Okay

James

Disliked: Cleanliness
Stayed 3 nights in Jan 2024
Response from Sales Team on 2024/1/29
Dear valued customer, Thank you for taking the time to leave a review with us here at the Kelso Red Lion. We value your opinion and take our guest's reviews very seriously. we appreciate your business and hope to see you again soon.

10/10 Excellent

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed here numerous times♥️
Stayed 1 night in Jan 2024
Response from Sales Team on 2024/1/26
Dear valued customer, Thank you for taking the time to leave a review with us here at the Kelso Red Lion. We value your opinion and take our guest's reviews very seriously. we appreciate your business and hope to see you again soon.

4/10 Poor

Mitchell

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Sales Team on 2024/1/26
Dear valued customer, Thank you for taking the time to leave a review with us here at the Kelso Red Lion. We value your opinion and take our guest's reviews very seriously. we appreciate your business and hope to see you again soon.

2/10 Terrible

Matt

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Literally found blood on our bed in our room on the bed skirt. Place is disgusting.
Stayed 1 night in Jan 2024
Response from Guest Relations on 2024/1/25
Dear Matt,What you have detailed regarding cleanliness certainly does not reflect the spirit of service and value we pride ourselves on. Please accept our sincere apologies for our shortcomings and know we will give our property and rooms the extra care needed. We will also make sure our housekeeping efforts improve moving forward. Thank you for bringing this to our attention, and please consider returning down the line for a better visit.

2/10 Terrible

Kristine

Disliked: Cleanliness
I had ppl next rm over playing loud music slamming there door in an out all nite then thdy had ppl sittin in cars waiting when i go to look out window they were creepy all hrs of nite it was a bad experience
Stayed 1 night in Jan 2024
Response from Guest Relations on 2024/1/24
Dear Kristine,The safety and comfort of our valued guests remain our primary focus, and we regret you felt differently on this occasion. Rest assured, your feedback is vital and will be shared with the respective teams as we ensure we uphold our standards across the board. Down the line, we hope you consider returning and giving us another chance to change your perceptions.

6/10 Okay

Lee Ellen

Traveled with partner
Liked: Cleanliness
Thebproperty is older, but maintained well. Sadly, we went to the "restaurant" which was the bar, sat there for almost 10 minutes and NO ONE ever came... so we left to go have dinner else where. So, service is lacking...
Stayed 1 night in Jan 2024
Response from Sales Team on 2024/1/19
Dear valued customer, Thank you for taking the time to leave a review with us here at the Kelso Red Lion. We value your opinion and take our guest's reviews very seriously. Unfortunately, our restaurant is currently closed. we appreciate your business and hope to see you again soon.

8/10 Good

michael

Business traveler
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Sales Team on 2024/1/19
Dear valued customer, Thank you for taking the time to leave a review with us here at the Kelso Red Lion. We value your opinion and take our guest's reviews very seriously. we appreciate your business and hope to see you again soon.

8/10 Good

JOHN

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sales Team on 2024/1/19
Dear valued customer, Thank you for taking the time to leave a review with us here at the Kelso Red Lion. We value your opinion and take our guest's reviews very seriously. we appreciate your business and hope to see you again soon.

8/10 Good

Kristine

Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from Sales Team on 2024/1/18
Dear valued customer, Thank you for taking the time to leave a review with us here at the Kelso Red Lion. We value your opinion and take our guest's reviews very seriously. we appreciate your business and hope to see you again soon.

8/10 Good

Verified traveler

Traveled with family
It was a great stay except for the fact that the hotel charged me twice.
Stayed 2 nights in Jan 2024
Response from Sales Team on 2024/1/18
Dear valued customer, Thank you for taking the time to leave a review with us here at the Kelso Red Lion. We value your opinion and take our guest's reviews very seriously. we appreciate your business and hope to see you again soon.

4/10 Poor

Karlena

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sales Team on 2024/1/18
Dear valued customer, Thank you for taking the time to leave a review with us here at the Kelso Red Lion. We value your opinion and take our guest's reviews very seriously. we appreciate your business and hope to see you again soon.

4/10 Poor

Cynthia

Business traveler
Room had no heat. Bed had no blanket. I slept with 2 jackets on. Floor was so cold i couldn't take my shoes off. No hot water.
Stayed 1 night in Jan 2024
Response from Guest Relations on 2024/1/12
Dear Cynthia,Your experience is not one that we're proud to read about, as we know we're capable of much better. Thank you for letting us know what was not to your satisfaction during your stay, as this will allow our team to reflect and improve in the areas that matter most to you, especially regarding our accommodations and the high-quality comfort we aim to provide. We wish you well and hope you'll consider giving us another try someday.

6/10 Okay

Caprice

Traveled with partner
Liked: Amenities
Booked a queen they gave me an accessible queen which was nice but the bathroom ceiling has gross stains and debris on it the heater was loud and blew a lot of dust and there were barely any outlets available to charge anything
Response from Sales Team on 2024/1/5
Dear valued customer, Thank you for taking the time to leave a review with us here at the Kelso Red Lion. We value your opinion and take our guest's reviews very seriously. we appreciate your business and hope to see you again soon.

10/10 Excellent

Debra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Haven’t been to this property in years. The rooms were clean. The staff was pleasant.
Stayed 1 night in Dec 2023
Response from Sales Team on 2024/1/5
Dear valued customer, Thank you for taking the time to leave a review with us here at the Kelso Red Lion. We value your opinion and take our guest's reviews very seriously. we appreciate your business and hope to see you again soon.