All things are very good. The staff is very kind and helpful.
It is a little bit far from JR station. Also the last bus is 5:40pm which is too early. It would be better to stay for who drive a car.
The hotel is about 10 minutes drive from Karuizawa station. It is in a quite place. There is a lake nearby surrounded by restaurants. But unfortunately it was closed while we were there, since it was winter and after Christmas.
I loved the interiors of the hotel. The room was super cozy. We visited in a group of 5. And there was a small living room inside our room with sofas surrounding a table where we relaxed chatting and drinking beer.
The staff were super friendly and made us feel really comfortable.