Customer service was rude. Forced to ask for ID and couldn't find the name of the reservation. Parking was far away on the main road and there was a charge for parking and service. Customer service could not find the name of my reservation. Told me to cancel and make a new reservation at the front desk. When I gave him my order number he still couldn't find it. And let other customers cut in front of me. I tried to get the manager to take care of it but the manager was off duty. There is no manager on Saturdays and Sundays, so you have to wait until Monday to file a complaint. Even if there is a smell of urine in the room, they will not change the room, even if the room is not cleaned, they will not take care of it. The deposit has not been refunded for 3 days.
Location, location, location! Really like accessibilty to restaurants, wharf. Disappointed the back access at the back of the pool has been gated. Front desk people were terrific! Dislike having to go from my room on 3rd floor to get ice on 1st floor at the other end of the hallway.
Shelby
於 2025 年 7 月住了 7 晚
8/10
Clean updated room. I could tell this was an older building but it had been updated to modern standards with attractive decor and grounds. Would stay there again
Jordan
於 2025 年 7 月住了 2 晚
10/10
I like the balcony and the view is amazing. The room doesn't have a coffee pot, or a microwave.
Lisa
於 2025 年 7 月住了 1 晚
10/10
Accessibility
Ritchie
於 2025 年 7 月住了 1 晚
8/10
Relatively reasonable for last minute booking. Nice design
Lei
於 2025 年 7 月住了 2 晚
10/10
Love this spot I will definitely come back
Elizabeth
於 2025 年 7 月住了 1 晚
10/10
This is a great, pet friendly, stay in Kona! Friendly and helpful staff, great amenities, location, and beautiful pool area. We are staying again tonight on the tail end of our company’s trip. I highly recommend it!