Dear Valued Guest,
Thank you for choosing Somerset Puteri Harbour Iskandar Puteri. We are happy to know you enjoyed your stay with us. Thank you for your generous rating. We are glad to know you had a beautiful stay with us. Thank you for staying with us. We certainly look forward to welcoming you back to stay again soon, in Somerset Puteri Harbour Iskandar Puteri. Thank You.
4/10 不太好
Sin Hang Elden
家庭旅遊
2020年1月28日
不喜歡:整潔度和員工素質
Room service really slow and the room is not clean.
Sin Hang Elden
於 2020 年 1 月住了 2 晚
Anusheea - Admin 於 2020年1月31日回覆
Dear Valued Guest,
Greetings from Somerset Puteri Harbour Iskandar Puteri. Thank you for sharing your feedback about your stay experience with us. We welcome feedback's as they indicate the areas where we can further improve. Firstly, we sincerely apologize for the inconveniences. We have duly noted your feedback's for improvements to the overall experience. Thank you for your feedback on our apartment cleanliness. We have briefed our Housekeeping team members to pay higher attention to detail when cleaning the apartment. Nevertheless, we had reminded on apartment cleanliness prior releasing the unit for arrival. We sincerely apologize for these shortfalls. We value your feedback and it has helped us to identify our areas of concern and provide us with further insight on ways to further improve. We look forward to welcoming you again, giving us another opportunity to serve you better. Thank You.
8/10 不錯哦
真實旅客
商務旅客, 團體旅遊
2019年9月2日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
big room and good location. Bars ,shops down stairs
真實旅客
於 2019 年 8 月住了 6 晚
Anusheea - Admin 於 2019年9月3日回覆
Dear Valued Guest,
Thank you for selecting Somerset Puteri Harbour Iskandar Puteri as your preferred accommodation choice. We are pleased to read that you like our spacious apartment,location and you felt the service we offer meets your expectations. We are glad to know you had a beautiful stay with us. We truly appreciate your rating. We look forward to welcoming you back to stay again soon. Thank You.
10/10 有夠讚
真實旅客
2019年7月19日
喜歡:員工素質、住宿環境和硬體和客房舒適度
房間很大很舒適。酒店有接駁車到 Legoland, 非常方便。步行到 Kitty Land 亦只是幾分鐘路程。但可惜在房間內發現一隻曱甴,其餘都十分滿意。
早餐食物選擇不多,食物一般。
真實旅客
於 2019 年 7 月住了 1 晚
Anusheea - Admin 於 2019年7月22日回覆
Dear Valued Guest,
Thank you for selecting Somerset Puteri Harbour Iskandar Puteri as your preferred accommodation choice. We are glad to know you liked our spacious comfortable apartment; our location which is walking distance to Hello Kitty and convenience of our shuttle service to LEGOLAND. We are glad to know your had a nice stay with us. We have noted your feedback regards on the “cockroaches” and addressed these to our Housekeeping department for an immediate inspection and spring cleaning in the apartment. We sincerely apologize for the discomfort encountered. Your feedbacks regards of the continental breakfast facilities has been well noted. Rest assured we shall look into the comment with our breakfast vendor for further enhancement. Once again, thank you for your valued patronage. From all of us at Somerset Puteri Harbour, we sincerely look forward to welcoming you again soon in near future. Thank You.
Dear Valued Guest,
Thank you for selecting Somerset Puteri Harbour Iskandar Puteri as your preferred accommodation choice. Thank you for your beautiful rating. Thank you sharing your feedback and experience regarding your stay with us. We are pleased to learn that you like our clean and comfortable apartment. Thank you for your lovely review, much appreciated. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We certainly look forward to welcoming you back to stay again soon in near future.
Thank You
10/10 有夠讚
GUO-GIN
2019年1月28日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
方便,隔壁有超市,附近也有小吃店!
距離樂高樂園5分鐘的計程車車程。
GUO-GIN
於 2019 年 1 月住了 3 晚
Anusheea - Admin 於 2019年1月30日回覆
HI GUO-GIN,
We would like to take the opportunity to thank you for selecting us as your preferred accommodation choice. Thank you for your beautiful rating. Thank you sharing your stay experience with us. We are delighted to know you had a wonderful and beautiful stay with us. We are happy to have met your expectations in service and quality standards. Receiving positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. We look forward to welcoming you again soon.
Thank You & Happy New Year.
8/10 不錯哦
coffzz,hk
家庭旅遊
2019年1月3日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
spacious room, nice view, kitchen is well can cook , nice to stay here
coffzz
於 2018 年 12 月住了 2 晚
Anusheea - Admin 於 2019年1月4日回覆
HI Valued Guest,
was a great pleasure having you stay at Somerset Puteri Harbour. We are happy to have met your expectations in service and quality standards. Thank you for your beautiful rating. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. From all of us, we look forward to welcoming you again soon.
8/10 不錯哦
Jacky
2018年8月31日
很適合全家人一起來出游居住
房間很漂亮住得很舒服
Jacky
於 2018 年 8 月住了 2 晚
Anusheea - Admin 於 2018年9月6日回覆
Dear Valued Guest,
Thank you for selecting Somerset Puteri Harbour Iskandar Puteri as your preferred accommodation choice. We appreciate your your rating. We are delighted to know that you felt the apartment condition and service we offer meets your expectations and you truly enjoyed your stay with us. We are pleased that you had a beautiful stay with us. We look forward to welcome you again in the near future.
Thank You.
Dear Valued Guest,
Thank you for your valued support and kind review. We are happy to know you loved our apartment. It was pleasing to read your compliments from all aspects of the residence. We are very pleased to see that you felt the service we offer met your expectations.
We hope to welcome you again in the near future.
Thank You.
8/10 不錯哦
Chun Wah
2018年4月8日
喜歡:員工素質、住宿環境和硬體和客房舒適度
Chun Wah
Kathy Yip 於 2018年4月12日回覆
Dear Chun Wah,
Thank you for your rating! We look forward to welcoming you back to stay again soon, in Somerset Puteri Harbour Iskandar Puteri.
Yours sincerely,
Kathy Yip – Operation Manager
Dear King Yin,
Thank you for choosing Somerset Puteri Harbour as your holiday destination! We are happy to know you & your family enjoyed your stay with us. Your feedback on the continental breakfast has been well noted. Rest assured we are working closely with our chef to improve the quality. We hope to welcome you again in the near future. Yours sincerely, Kathy Yip – Acting Operation Manager
10/10 有夠讚
yin hang
2017年12月26日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
yin hang
於 2017 年 12 月住了 2 晚
Dear Yin Hang,
Thank you for your rating! We look forward to welcoming you back to stay again soon, in Somerset Puteri Harbour Iskandar Puteri.
Yours sincerely,
Kathy Yip – Acting Operation Manager
8/10 不錯哦
Yueh-Ta
2017年10月5日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Yueh-Ta
於 2017 年 9 月住了 2 晚
Dear Yueh-Ta,
Thanks for staying with us. We appreciate your feedback! We look forward to welcoming you & your family again in near future.
Yours sincerely,
Kathy Yip - Acting Operation Manager
Dear Chloe,
Thank you for choosing Somerset Puteri Harbour as your holiday destination! We are happy to know you had enjoyed your stay with us. We hope to welcome your again in the near future.
Yours sincerely,
Kathy Yip - Acting Operation Manager
10/10 有夠讚
LiShan
2017年9月25日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
放鬆舒適大空間
房間空間大且乾淨,游泳池健身房環境舒適,適合放鬆。
LiShan
於 2017 年 9 月住了 2 晚
Dear LiShan,
We are delighted to know you like our apartment & facilities. We are very pleased to hear that your stay was a pleasant one. We sincerely look forward to welcoming you back at Somerset Puteri Harbour Iskandar Puteri in the near future.
Yours sincerely,
Kathy Yip - Guest Service Manager
Dear Valued Guest,
Thank you for choosing Somerset Puteri Harbour as your holiday destination! We are very pleased to hear that our staff made your stay pleasant. At the same time, we will share your comments with the chef on the variety of the continental breakfast. We hope to welcome you again in the near future.
Yours sincerely,
Kathy Yip - Guest Service Manager
8/10 不錯哦
Yuk Lin
2017年8月14日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
整體都很好,下次會考慮再入住。
Yuk Lin
於 2017 年 8 月住了 2 晚
Thanks for staying with us. We appreciate your feedback!
10/10 有夠讚
dungyuan
2017年8月10日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Good
dungyuan
於 2017 年 8 月住了 1 晚
Dear Dungyuan,
Thank you for your valued support and kind review! We are happy to know you enjoyed your stay with us. We look forward welcoming you again in the near future!
Warm regards,
Kathy Yip - Guest Service Manager.
10/10 有夠讚
真實旅客
2017年8月10日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice staff and very good environment !
真實旅客
於 2017 年 8 月住了 2 晚
Thanks for staying with us. We appreciate your feedback!
Dear Valued Guest,
We are glad overall the stay meets your expectation. We’re sorry for the minor shortfall. Thanks for letting us know. We hope to welcome your again in the near future.
Yours sincerely,
Kathy Yip - Guest Service Manager
8/10 不錯哦
真實旅客
2017年7月27日
喜歡:員工素質、住宿環境和硬體和客房舒適度
真實旅客
於 2017 年 7 月住了 2 晚
Thanks for staying with us. We appreciate your feedback!
8/10 不錯哦
CHENG YU
2017年7月13日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
大肆建設像工地的馬來西亞
該去仍然在建設中,景色像工地的感覺,相信以後會更好
CHENG YU
於 2017 年 7 月住了 1 晚
Dear Cheng Yu,
Thank you for your review. We are delighted you enjoyed your stay with us and sincerely thank you for your valued support. We look forward to welcoming you back to stay soon.
Best Regards,
Kathy Yip - Guest Service Manager
10/10 有夠讚
真實旅客
2017年4月18日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Big room and clean, close to Legoland
Room is big and clean, 3 rooms 2 bathroom, check in is fast and it have free parking in the hotel. Overall service is good but nearby area still in construction. It have few restaurants in the hotel and test is good. close to Legoland
真實旅客
Ascott Sentral 於 2017年5月9日回覆
Dear Guest, thank you for your review. We are delighted you enjoyed your stay with us and sincerely thank you for your valued support. We look forward to welcoming you back to stay soon. Best regards, Ru Ng – Resident Relations Assistant Manager
Ru Ng – Resident Relations Assistant Manager 於 2017年5月9日回覆
Dear CC, thank you for your review. We are delighted you and your family enjoyed your stay with us and sincerely thank you for your valued support. We look forward to welcoming you back to stay soon. Best regards.
Ru Ng – Resident Relations Assistant Manager 於 2017年5月9日回覆
Dear Kennie, thank you for your review. We are delighted you enjoyed your stay with us and sincerely thank you for your valued support. Whilst we do not operate and food and beverage outlets of our own, there are a myriad of options along the harbour and our friendly Guest Service team would be more than happy to recommend a few to you. We look forward to welcoming you back to stay soon. Best regards.
Dear 神秘住客, thank you for your review. We are delighted you enjoyed your stay with us and sincerely thank you for your valued support. We look forward to welcoming you back to stay soon. Best regards, Ru Ng – Resident Relations Assistant Manager
Ru Ng – Resident Relations Assistant Manager 於 2017年2月11日回覆
Dear Torrice, thank you for your review. We are delighted you enjoyed your stay with us and sincerely thank you for your valued support. We look forward to welcoming you back to stay soon. Best regards.
8/10 不錯哦
真實旅客
2016年12月28日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
好的酒店
房大,舒服,服務好
真實旅客
10/10 有夠讚
Qianxi
2016年11月13日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
房间超大
酒店就在海港边,因此很安静,楼下有很多酒吧餐馆,吃饭方便,离乐高乐园很近,房间很大,性价比高。
Qianxi
General Manager 於 2016年11月16日回覆
Dear Guest, thank you for your review. We are delighted you enjoyed your stay with us and sincerely thank you for your valued support. We look forward to welcoming you back to stay soon. Best regards, Ru Ng – Resident Relations Assistant Manager
8/10 不錯哦
Jasmine,香港
2016年9月16日
喜歡:員工素質、住宿環境和硬體和客房舒適度
環境清幽的酒店
景觀不錯 可惜交通比較不便 烏蠅較多
早餐款式較少 員工親切有禮
鄰近有酒吧街
而且就在Hello Kitty Town 及Lego Land附近
如果覺得Lego Land 酒店貴 可以不仿一試
Jasmine
Ru Ng - Resident Relations Assistant Manager 於 2016年9月28日回覆
Dear Jasmine, thank you for your review. We sincerely hope we will be able to welcome you back soon, allowing us another opportunity to serve you better. Best regards.
8/10 不錯哦
真實旅客
2016年8月23日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Good
Good experience for me and the family!
真實旅客
10/10 有夠讚
真實旅客
2016年4月7日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Staff Friendly
Good Location for visiting Legoland and hello kitty land, staff friendly will stay here again.
真實旅客
8/10 不錯哦
真實旅客
2015年12月21日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
the room is spacious but the breakfast was not good ><
真實旅客
10/10 有夠讚
真實旅客
2015年9月11日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
a nice place near yacht pier and promenade
Less lighting pollution at night.
High grade vacation experience.
Swimming facility with an excellent view.
too much of noise from morning all the way to midnight.
Keung Ming
於 2020 年 8 月住了 1 晚
4/10 不太好
Jy,KlL
家庭旅遊
2020年8月11日
不喜歡:整潔度和設施服務
Like: very new spacious and full home kitchen facilities as all Somerset residence offered
Dislike: very noisy due to band and whole night entertainment downstairs; not safe as lift is open to public; towel and room cleaning is not thorough
Jy
於 2020 年 8 月住了 3 晚
Anusheea - Admin 於 2020年8月12日回覆
Dear Jy,
Greetings from your friendly team at Somerset Puteri Harbour Iskandar Puteri. We welcome feedback's such as yours as they indicate the areas where we can further improve. Firstly, we sincerely apologize for the inconveniences. Since we are constantly looking at ways to improve our services, following your feedback, we will focus our utmost efforts to seek improvements in these areas. We do hope you will give us another opportunity to change the impression you have of us. Your feedback has helped us identify our areas of concern and provide us with further insight on ways to further improve. Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better. Once again, thank you for your valued patronage, we certainly look forward to welcoming you soon in near future. Thank You.
8/10 不錯哦
真實旅客
商務旅客
2020年7月26日
喜歡:整潔度和客房舒適度
Breakfast needed to be improved
We stayed at Somerset many times in the past few years. Because of covid-19, no buffet breakfast provided. Breakfast delivered to our room. Not tasty, too little food.
真實旅客
於 2020 年 5 月住了 1 晚
Anusheea - Admin 於 2020年7月27日回覆
Dear Valued Guest,
It was a great pleasure having you stay at Somerset Puteri Harbour Iskandar Puteri. Thank you for taking the time to review your stay. Firstly, we sincerely apologize for the inconvenience’s caused. We sincerely regret that you did not enjoy the Continental Breakfast. Due to the Covid, pandemic we are unable to serve and operate our Restaurant. Hence, all breakfast shall be delivered to all resident’s apartment. We sincerely regret that you did not enjoy the Continental Breakfast selection due to quality of food and lack of varieties. Rest assured that we will convey your feedback to our breakfast service provider and shall work towards an improvement. We sincerely apologize for the inconvenience's encountered. We hope to welcome you again allowing us another opportunity to serve you better. From all of us at Somerset Puteri Harbour Iskandar Puteri, we certainly look forward to welcoming you again. Thank You. Happy New Year. Regards, Anusheea - Admin.
10/10 有夠讚
Ngee Jong
家庭旅遊
2020年3月22日
喜歡:整潔度和客房舒適度
First time @ Loft
We loved the loft! Everything was so wonderful! Not our first time staying here, but our first time staying in the loft! Will definitely be back again!
Ngee Jong
於 2020 年 3 月住了 2 晚
Anusheea - Admin 於 2020年3月27日回覆
Dear Ngee Jong,
Greetings from Somerset Puteri Harbour Iskandar Puteri. It was a great pleasure having you stay at Somerset Puteri Harbour Iskandar Puteri. We are glad to hear that you have enjoyed and had a beautiful stay with us. Thank you for your generous rating. Receiving such positive feedback from residents like yourself inspire us to continually improve our service delivery. Once again, thank you for your valued patronage and making us one of your preferred accommodation choices. We certainly look forward to welcoming you again soon to our property. Thank You.
8/10 不錯哦
Mohammad Asri
家庭旅遊
2020年3月16日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Mohammad Asri
於 2020 年 3 月住了 1 晚
Anusheea - Admin 於 2020年3月17日回覆
Dear Mohammad Asri,
Thank you for choosing Somerset Puteri Harbour as your holiday destination. Great to hear your overall experience with us during your stay was great. Thank you for awesome rating. We certainly look forward to welcoming you in near future. Thank You.
10/10 有夠讚
JUNHAO
2020年3月16日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
JUNHAO
於 2020 年 3 月住了 1 晚
Anusheea - Admin 於 2020年3月17日回覆
Dear JUNHAO,
Thank you for selecting Somerset Puteri Harbour Iskandar Puteri as your preferred accommodation choice. We are delighted to know you had a beautiful stay with us. Thank you for your wonderful rating. We certainly look forward to welcome you again in the near future. Thank You.
10/10 有夠讚
真實旅客
2020年3月2日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
真實旅客
於 2020 年 2 月住了 4 晚
Anusheea - Admin 於 2020年3月3日回覆
Dear Valued Guest,
Greetings from Somerset Puteri Harbour Iskandar Puteri. Thank you for choosing Somerset Puteri Harbour as your holiday destination. We are glad to know you had a beautiful stay with us. We appreciate your wonderful rating. Thank you for your valued patronage. We certainly look forward to welcome you soon. Thank You.
8/10 不錯哦
真實旅客
商務旅客
2020年2月26日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Please improve breakfast
Stayed at Somerset many times. This time was 2 bedroom executive unit. Huge and comfortable. The only negative point was breakfast -- limited choices, tasteless.
真實旅客
於 2020 年 1 月住了 1 晚
Anusheea - Admin 於 2020年2月28日回覆
Dear Valued Guest,
Greetings from Somerset Puteri Harbour Iskandar Puteri. Thank you for selecting us as your preferred accommodation choice for your vacation. Thank you for sharing your feedback and experience regarding your stay with us. Your feedback on the continental breakfast has been well noted. We are sorry that you did not enjoy the continental breakfast. Rest assured we are working closely with our chef to improve the quality. We do hope this does not deter you from returning to stay with us. From all of us at Somerset Puteri Harbour Iskandar Puteri, we sincerely look forward to welcoming you back at the nearest future.
8/10 不錯哦
真實旅客
商務旅客
2020年2月26日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Breakfast - limited choice
Just like usual, Somerset staff were friendly, room was clean. The only issue was breakfast. Not many choices.
真實旅客
於 2020 年 2 月住了 1 晚
Anusheea - Admin 於 2020年2月28日回覆
Dear Valued Guest,
Greetings from Somerset Puteri Harbour Iskandar Puteri. It was a great pleasure having you stay at Somerset Puteri Harbour Iskandar Puteri. Thank you for sharing your feedback about your stay experience with us.We appreciate your feedback on continental breakfast, we will work closely with our chef to bring the best out for all our guests. Your feedback on the continental breakfast has been well noted. Rest assured we are working closely with our chef to improve the quality. We certainly look forward to welcome you again in the near future. From all of us at Somerset Puteri Harbour Iskandar Puteri, we certainly look forward to welcoming you again soon. Thank You.
8/10 不錯哦
真實旅客
2020年2月1日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
真實旅客
於 2020 年 1 月住了 1 晚
Anusheea - Admin 於 2020年2月3日回覆
Dear Valued Guest,
Greetings from Somerset Puteri Harbour Iskandar Puteri. We would like to take the opportunity to thank you for selecting us as your preferred accommodation choice. Thank you for staying with us and for your rating. We certainly welcome you to Somerset Puteri Harbour again soon in near future. Thank You.
10/10 有夠讚
真實旅客
家庭旅遊
2020年1月29日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
真實旅客
於 2020 年 1 月住了 2 晚
Anusheea - Admin 於 2020年1月31日回覆
Dear Valued Guest,
Greetings from Somerset Puteri Harbour Iskandar Puteri. Thank you for your generous rating. We are glad to know you had a beautiful stay with us. We look forward to welcome you again in the near future. Thank You.
8/10 不錯哦
真實旅客
家庭旅遊
2020年1月29日
喜歡:員工素質
真實旅客
於 2020 年 1 月住了 2 晚
Anusheea - Admin 於 2020年1月31日回覆
Dear Valued Guest,
Greetings from Somerset Puteri Harbour Iskandar Puteri. Thank you for staying with us. We certainly look forward to welcoming you back to stay again soon, in Somerset Puteri Harbour Iskandar Puteri. Thank You.