Dear Sir/Madam,
Thank you for taking the time to share your stay experience at Somerset Medini Iskandar Puteri!
It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!
We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.
We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.
Yours sincerely,
Viki Mahalingam
Asst. Residence Manager
10/10 有夠讚
Alvin
2021年6月3日
Alvin
於 2021 年 5 月住了 1 晚
Artha Jumari 於 2021年6月9日回覆
Dear Mr Alvin, thank you for your rating. We look forward to welcoming you again at any one of our serviced residences soon.
Dear Valued Guest,
Thank you for your review. We are delighted you enjoyed your stay with us and sincerely thank you for your valued support. We look forward to welcoming you back to stay soon.
Regards
Amin Omar
Dear Valued Guest,
Thank you for your review. We are delighted you enjoyed your stay with us and sincerely thank you for your valued support. We have noted your feedback and will work on further improvements with our relevant team members. Once again, thank you for choosing to stay with us. We hope we will have the opportunity to welcome you back to stay soon and have another opportunity to serve you better.
Regards,
Amin Omar
Dear Valued Guest,
Thank you for your review. We are delighted you enjoyed your stay with us and sincerely thank you for your valued support. We look forward to welcoming you back to stay soon.
Regards
Amin Omar
10/10 有夠讚
Kinmun
2019年12月21日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Kinmun
於 2019 年 12 月住了 1 晚
Amin Omar 於 2019年12月26日回覆
Dear Kinmun,
Thank you for your review. We are delighted you enjoyed your stay with us and sincerely thank you for your valued support. We look forward to welcoming you back to stay soon.
Regards
Amin Omar
Dear Valued Guest ,
Thank you for your review. We are delighted you enjoyed your stay with us and sincerely thank you for your valued support. We look forward to welcoming you back to stay soon.
Regards
Amin Omar
10/10 有夠讚
真實旅客
2019年9月3日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
真實旅客
於 2019 年 8 月住了 4 晚
Amin Omar 於 2019年9月6日回覆
Dear Valued Guest,
Thank you for your review. We are delighted you enjoyed your stay with us and sincerely thank you for your valued support. We look forward to welcoming you back to stay soon.
Regards
Amin
Dear Valued Guest,
Thank you for your review. We are delighted you enjoyed your stay with us and sincerely thank you for your valued support. We look forward to welcoming you back to stay soon.
Regards
Amin
10/10 有夠讚
Joyce
2019年8月28日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Joyce
於 2019 年 8 月住了 3 晚
Amin Omar 於 2019年9月6日回覆
Dear Valued Guest,
Thank you for your review. We sincerely apologize for the disappointing stay that you had with us. We thoroughly regret the unpleasant experience that you had. We have noted your feedback and will work on further improvements with our relevant team members. We sincerely hope we will be able to welcome you back soon, allowing us another opportunity to serve you better.
Best regards,.
Amin
8/10 不錯哦
真實旅客
2019年8月28日
真實旅客
於 2019 年 8 月住了 1 晚
Amin Omar 於 2019年9月6日回覆
Dear Valued Guest,
Thank you for your review. We are delighted you enjoyed your stay with us and sincerely thank you for your valued support. We look forward to welcoming you back to stay soon.
Regards
Amin
10/10 有夠讚
真實旅客
家庭旅遊
2019年8月20日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Clean and cozy family room.
Just a five minutes walk to Legoland
真實旅客
於 2019 年 8 月住了 1 晚
Amin Omar 於 2019年8月21日回覆
Dear Valued Guest,
Thank you for your review. We are delighted you enjoyed your stay with us and sincerely thank you for your valued support. We look forward to welcoming you back to stay soon.
Regards
Amin
6/10 一般般
Zuyu
2019年8月15日
喜歡:員工素質
浴室排水孔被頭髮堵塞,造成淋浴間積水。客廳冷氣漏水,冷氣不冷
Zuyu
於 2019 年 8 月住了 2 晚
Amin Omar 於 2019年8月21日回覆
Dear Valued Guest,
Thank you for your review. We sincerely apologise for the disappointing stay that you had with us. We thoroughly regret the unpleasant experience that you had. We have noted your feedback and will work on further improvements with our relevant team members. We sincerely hope we will be able to welcome you back soon, allowing us another opportunity to serve you better.
Best regards,
Amin
Dear Kenneth,
Thank you for your review. We are delighted you enjoyed your stay with us and sincerely thank you for your valued support. We look forward to welcoming you back to stay soon.
Regards
Amin,
Thank you for your review. We are delighted you enjoyed your stay with us and sincerely thank you for your valued support. We look forward to welcoming you back to stay soon.
Regards
Amin
8/10 不錯哦
真實旅客
2019年8月1日
喜歡:住宿環境和硬體和客房舒適度
真實旅客
於 2019 年 7 月住了 6 晚
Amin Omar 於 2019年8月1日回覆
Dear Valued Guest,
Thank you for your review. We are delighted you enjoyed your stay with us and sincerely thank you for your valued support. We look forward to welcoming you back to stay soon.
Regards
Amin
10/10 有夠讚
Gary
2019年7月25日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Location is the King ! 5 mins to Legoland, Subway, KFC ... 2 mins to 7-11. Room is very big.
Gary
於 2019 年 7 月住了 2 晚
Amin Omar 於 2019年8月1日回覆
Dear Gary,
Thank you for your review. We are delighted you enjoyed your stay with us and sincerely thank you for your valued support. We look forward to welcoming you back to stay soon.
Regards
Amin
10/10 有夠讚
真實旅客
2019年7月17日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
真實旅客
於 2019 年 7 月住了 1 晚
Amin Omar 於 2019年7月19日回覆
Dear Valued Guest, Thank you for your review. We are delighted you enjoyed your stay with us and sincerely thank you for your valued support. We look forward to welcoming you back to stay soon. Regards Amin
10/10 有夠讚
YANMEI
2019年7月15日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
前台如果能提供中文服务就好了,沟通方便多了
YANMEI
於 2019 年 7 月住了 1 晚
Amin Omar 於 2019年7月19日回覆
Dear Yanmie, Thank you for your review. We are delighted you enjoyed your stay with us and sincerely thank you for your valued support. We look forward to welcoming you back to stay soon. Regards Amin
10/10 有夠讚
真實旅客
2019年7月9日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
一切都很好
真實旅客
於 2019 年 7 月住了 1 晚
Amin Omar 於 2019年7月11日回覆
Dear Valued Guest,
Thank you for your review. We are delighted you enjoyed your stay with us and sincerely thank you for your valued support. We look forward to welcoming you back to stay soon.
Regards
Amin
Dear Chihwei,
Thank you for your review. We are delighted you enjoyed your stay with us and sincerely thank you for your valued support. We look forward to welcoming you back to stay soon.
Regards
Zayyan
8/10 不錯哦
mei chun
2019年6月10日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
mei chun
於 2019 年 6 月住了 1 晚
Zayyan 於 2019年6月12日回覆
Dear Valued Guest,
Thank you for your review. We are delighted you enjoyed your stay with us and sincerely thank you for your valued support. We look forward to welcoming you back to stay soon.
Regards
Zayyan
10/10 有夠讚
PAK LING
2019年1月3日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
PAK LING
於 2018 年 12 月住了 3 晚
Zayyan 於 2019年2月26日回覆
Dear Park Ling,
Thank you for your review. We are delighted you enjoyed your stay with us and sincerely thank you for your valued support. We look forward to welcoming you back to stay soon.
8/10 不錯哦
真實旅客
親子旅遊
2019年1月1日
喜歡:整潔度、員工素質和住宿環境和硬體
Nothing special, just near around theme park is advantage
真實旅客
於 2018 年 12 月住了 3 晚
Zayyan 於 2019年2月26日回覆
Dear Guest, Thank you for your review. We are delighted you enjoyed your stay with us and sincerely thank you for your valued support. We look forward to welcoming you back to stay soon.
Dear Cindy,
Thank you for choosing Somerset Medini Iskandar Puteri on your recent visit to Johor.
Sincere apology on the unpleasant experience encountered. Truly this is not the level of service intended for our guest. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. Rest assured the matters are being looked into seriously to prevent recurrences. We welcome suggestions such as yours as they indicate the areas where we can further improve.
Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again soon to our property.
Best wishes
Bob Yusof
Residence Manager
Dear Angus,
Thank you for choosing Somerset Medini Iskandar Puteri on your recent visit to Johor.
We are glad to hear that you have enjoyed your stay with us. Your time and kind words is much appreciated. Receiving such positive feedback from residents like yourself inspire us to continually improve our service delivery.
Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again soon to our property.
Best wishes
Bob Yusof
Residence Manager
10/10 有夠讚
pakiu
2018年8月31日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
A nice place with everything u need when u go with kids.
The staffs are nice and helpful
pakiu
於 2018 年 8 月住了 2 晚
Bob 於 2018年10月1日回覆
Dear Pakiu,
Thank you for choosing Somerset Medini Iskandar Puteri on your recent visit to Johor.
We are glad to hear that you have enjoyed your stay with us. Your time and kind words is much appreciated. Receiving such positive feedback from residents like yourself inspire us to continually improve our service delivery.
Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again soon to our property.
Best wishes
Bob Yusof
Residence Manager
8/10 不錯哦
Chau Tong
2018年8月26日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Good
Chau Tong
於 2018 年 8 月住了 3 晚
bob 於 2018年10月2日回覆
Dear Chau Tong on,
Thank you for choosing Somerset Medini Iskandar Puteri on your recent visit to Johor.
We are glad to hear that you have enjoyed your stay with us. Your time and kind words is much appreciated. Receiving such positive feedback from residents like yourself inspire us to continually improve our service delivery.
Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again soon to our property.
Best wishes
Bob Yusof
Residence Manager
10/10 有夠讚
Hiu Wai Gapson
2018年8月23日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Hiu Wai Gapson
於 2018 年 8 月住了 2 晚
Bob 於 2018年10月1日回覆
Dear Hiu Wai Gapson,
Thank you for choosing Somerset Medini Iskandar Puteri on your recent visit to Johor.
We are glad to hear that you have enjoyed your stay with us. Your time and kind words is much appreciated. Receiving such positive feedback from residents like yourself inspire us to continually improve our service delivery.
Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again soon to our property.
Best wishes
Bob Yusof
Residence Manager
8/10 不錯哦
Ngai Chun
2018年8月13日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Ngai Chun
於 2018 年 7 月住了 1 晚
bob 於 2018年9月18日回覆
Dear Ngai Chun,
It was a great pleasure having you stay at Somerset Medini Iskandar Puteri. Thank you for sharing your feedback about your recent stay experience with us.
While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the areas where we can further improve.
I have noted your observations and recommendations for improvements to the overall experience. Please be assured that I will coordinate the plans for these enhancements with the respective department and team members. We seek your patience and understanding as the recommendations may require time to be implemented, we will continue in our improvement efforts to provide excellent service and products to our residents.
Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better.
Best wishes
Bob Yusof
Residence Manager
10/10 有夠讚
wing sze
2018年8月12日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
wing sze
於 2018 年 7 月住了 2 晚
Bob 於 2018年10月1日回覆
Dear Wing Sze,
Thank you for choosing Somerset Medini Iskandar Puteri on your recent visit to Johor.
We are glad to hear that you have enjoyed your stay with us. Your time and kind words is much appreciated. Receiving such positive feedback from residents like yourself inspire us to continually improve our service delivery.
Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again soon to our property.
Best wishes
Bob Yusof
Residence Manager
Dear valued guest,
It was a great pleasure having you stay at Somerset Medini Iskandar Puteri. Thank you for sharing your feedback about your recent stay experience with us.
While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the areas where we can further improve.
I have noted your observations and recommendations for improvements to the overall experience. Please be assured that I will coordinate the plans for these enhancements with the respective department and team members. We seek your patience and understanding as the recommendations may require time to be implemented, we will continue in our improvement efforts to provide excellent service and products to our residents.
Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better.
Best wishes
Bob Yusof
Residence Manager
8/10 不錯哦
Kin Kwun Lucie
2018年8月7日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Kin Kwun Lucie
於 2018 年 8 月住了 3 晚
Bob 於 2018年10月2日回覆
Dear Lucie,
Thank you for choosing Somerset Medini Iskandar Puteri on your recent visit to Johor.
We are glad to hear that you have enjoyed your stay with us. Your time and kind words is much appreciated. Receiving such positive feedback from residents like yourself inspire us to continually improve our service delivery.
Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again soon to our property.
Best wishes
Bob Yusof
Residence Manager
4/10 不太好
Sandra Cristina
2018年8月4日
喜歡:員工素質、住宿環境和硬體和客房舒適度
不喜歡:整潔度
Near the Legoland
The Hotel is near the Legoland , walk 5min have restaurante and shops, only the first day no cleaning the room .
Sandra Cristina
於 2018 年 7 月住了 3 晚
Bob 於 2018年10月2日回覆
Dear Cristina,
Thank you for choosing Somerset Medini Iskandar Puteri on your recent visit to Johor.
Sincere apology on the unpleasant experience encountered. Truly this is not the level of service intended for our guest. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. Rest assured the matters are being looked into seriously to prevent recurrences. We welcome suggestions such as yours as they indicate the areas where we can further improve.
Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again soon to our property.
Best wishes
Bob Yusof
Residence Manager
10/10 有夠讚
shiue li
2018年8月1日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
值得推薦
是離樂高樂園最近的建築物,走路5~10分鍾即可到達!還有小廚房,的確物超所值!
shiue li
於 2018 年 7 月住了 1 晚
8/10 不錯哦
真實旅客
2018年7月28日
喜歡:員工素質、住宿環境和硬體和客房舒適度
真實旅客
於 2018 年 7 月住了 2 晚
4/10 不太好
真實旅客
2018年7月28日
不喜歡:整潔度
Service apartment spacious 但 清潔問題有改善必要
去水淤塞,床鋪有污積,有蚊子入房,清潔不妥善,很多國內缺德行為非酒店可以控制。設施尚可,近樂園。
真實旅客
於 2018 年 7 月住了 3 晚
10/10 有夠讚
真實旅客
2018年7月25日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
鄰近Legoland, 穿過附近的Mall of Medini, 步行十分鐘之內就到。絕對是去 Legoland 首選!性價比高,房間超級寬敞,餐具一應俱全,樓下有間小小的7-11, 隔璧的商場Mall of Medini雖小,都有KFC, Burger King, 中式,泰式,馬拉菜......而且商場就有巴士到Hello Kitty Town, 大約一小時一班車,終點站到新山關口去新加坡。下次都會再入住!
真實旅客
於 2018 年 7 月住了 2 晚
10/10 有夠讚
真實旅客
2018年7月25日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
鄰近Legoland, 穿過附近的Mall of Medini, 步行十分鐘之內就到。絕對是去 Legoland 首選!性價比高,房間超級寬敞,餐具一應俱全,樓下有間小小的7-11, 隔璧的商場Mall of Medini雖小,都有KFC, Burger King, 中式,泰式,馬拉菜......而且商場就有巴士到Hello Kitty Town, 大約一小時一班車,終點站到新山關口去新加坡。下次都會再入住!
Dear Ms Fiona, thank you for your feedback. We were delighted to learn that you enjoyed your stay with us. Since we are constantly looking at ways to improve our services, following your feedback, we will focus our efforts to seek improvements in these areas of concern. We look forward to welcoming you back to stay soon. Best regards, Siti Artha – Guest Service
4/10 不太好
Teddy,Hong Kong
2018年4月11日
不喜歡:整潔度、員工素質和客房舒適度
Almost no service!
After request for the ABSENT towels several times, room service department finally ask a security guide to bring in the towel few hours later. Besides, request for exchange the malfuncation toaster, no response at all. No change for the qulit and floor towel for the whole week (31/3/2018 - 6/4/2018)!?
Teddy
於 2018 年 3 月住了 6 晚
Siti Artha 於 2018年5月28日回覆
Dear Sir/Madam, Thank you for your feedback. Since we are constantly looking at ways to improve our services, following your feedback, we will focus our efforts to seek improvements in these areas of concern. We have noted that we still need to work on our housekeeping efficiency levels. We look forward to welcoming you again soon! Best regards, Siti Artha – Guest Service Manager
10/10 有夠讚
DENNY,HK
2018年4月9日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
NEW
Excellent environment.
Breakfast is general.
...
....
DENNY
於 2018 年 3 月住了 3 晚
Siti Artha 於 2018年5月28日回覆
Dear Mr Denny, thank you for your feedback. We were delighted to learn that you enjoyed your stay with us. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We look forward to welcoming you again soon! -Siti Artha, Guest Service Manager-
8/10 不錯哦
Man Fai
2018年4月8日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
我會將此酒店推薦比朋友及家人。
Man Fai
Siti Artha 於 2018年5月28日回覆
Dear Mr/Ms Man Fai, thank you for your feedback. We were delighted to learn that you enjoyed your stay with us. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We look forward to welcoming you again soon! -Siti Artha, Guest Service Manager-
6/10 一般般
真實旅客
2018年4月8日
真實旅客
Siti Artha 於 2018年5月28日回覆
Dear Valued Guest, thank you for your rating. We look forward to welcoming you again soon! -Siti Artha, Guest Service Manager-
Dear Mr Anthony, thank you for your feedback. We were delighted to learn that you enjoyed your stay with us. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We look forward to welcoming you again soon!
10/10 有夠讚
Ellen
2018年2月24日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
物超所值,大推
Ellen
Artha Jumari 於 2018年2月28日回覆
Dear Ellen, thank you for your feedback. We were delighted to learn that you enjoyed your stay with us. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We look forward to welcoming you again soon!
Dear Ka Yin Crystal, It was a great pleasure having you stay at Somerset Medini Iskandar Puteri. Thank you for sharing your feedback. Since we are constantly looking at ways to improve, we will focus our efforts to seek improvements in these areas of concern. We have also noted that we still need to work on our housekeeping efficiency levels. Once again, thank you for your valued feedback. From all of us at Somerset Medini Iskandar Puteri, we look forward to welcoming you again. -Artha Jumari, Guest Service Manager
6/10 一般般
真實旅客
2017年12月27日
喜歡:員工素質
The cleaniness of the apartment has room for improvement.
真實旅客
於 2017 年 12 月住了 2 晚
Artha 於 2018年1月17日回覆
Dear Sir/ Madam, It was a great pleasure having you stay at Somerset Medini Iskandar Puteri. Thank you for sharing your feedback. Since we are constantly looking at ways to improve, we will focus our efforts to seek improvements in these areas of concern. We have also noted that we still need to work on our housekeeping efficiency levels. Once again, thank you for your valued feedback. From all of us at Somerset Medini Iskandar Puteri, we look forward to welcoming you again. -Artha Jumari, Guest Service Manager