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松樹濱海渡假村的評分

3.5 out of 5
松樹濱海渡假村
Nusajaya, Iskandar Puteri, Johor

評論

8.2

非常好

10 分，有夠讚；130 則評論中有 48 則" "
8 分，不錯哦；130 則評論中有 54 則" "
6 分，一般般；130 則評論中有 17 則" "
4 分，不太好；130 則評論中有 7 則" "
2 分，很糟糕；130 則評論中有 4 則" "

8.2/10

整潔度

8.4/10

員工素質

8.4/10

設施服務

8.2/10

住宿環境和硬體

8.0/10

環保程度

評論

8/10 不錯哦

Ni

家庭旅遊
.
於 2024 年 2 月住了 2 晚
Nor - Duty Manager 於 2024年2月28日回覆
Dear Mr/Ms Ni, Thank you for your kind rating.Best Regards and Stay Safe!

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質和住宿環境和硬體
於 2019 年 7 月住了 2 晚
Duty Manager Pinetree Marina Resort 於 2019年8月6日回覆
Dear Guest, Thank you for taking your time to share you review with us. We are delighted to know that our staffs meet your satisfaction and needs during your stay. We will share your positive comments with the team to keep them inspired. We wish you and your family had a memorable stay with us in Pinetree Marina Resort. Looking forward to welcoming you back in the near future!

8/10 不錯哦

Wei Hsien

喜歡：整潔度、員工素質和客房舒適度
於 2019 年 5 月住了 1 晚
General Manager 於 2019年5月21日回覆
Dear Ms Wei, Thank you for staying with us and we are glad to know that you had a comfortable and convenient stay in our Hotel during your recent visit to PINETREE MARINA RESORT. We look forward to your next stay soon. Thank you and have a nice day ahead.

10/10 有夠讚

Little

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 8 月住了 1 晚
General Manager 於 2018年11月8日回覆
Thank you for the good rating on our Resort. Looking forward to your next stay with us.

6/10 一般般

Jong Kyu

不喜歡：整潔度
위치가 조금 떨어져있어 불편하고 시설에 비해 관리가 부족
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Justine

親子旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
The hotel was very quiet and clean. Lovely pool Not that much around in terms of shops and things to see. We stayed due to Legoland but had an extra day and not much to see. The restaurants close by were good and nice atmosphere on the water. Pity some old developments opposite that really make the place look a little gloomy otherwise would be great view. Rooms were comfortable and clean and very spacious, huge living area.
於 2024 年 3 月住了 4 晚
Nor - Duty Manager 於 2024年3月27日回覆
Dear Justine,Thank you for your wonderful review. It was an honor to host you and happy to heard that you enjoyed the resort as well as our services. Looking forward to welcome you back again soon. Stay safe!Warmest Regards,

8/10 不錯哦

Men Haur

家庭旅遊, 親子旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
overall is good, the staff is very friendly and helpful. the facility is good as well the only concern is the mattress and blanket is look like not so clean as we can see the stain obviously and the extra blanket store in cabinet is dirty.
於 2024 年 3 月住了 1 晚
Nor - Duty Manager 於 2024年3月27日回覆
Dear Men Haur,Thank you for your review and my apologies on the issue that you facing during your stay with us. I have shared with my team here and rest assured we are taking steps to rectify some of the areas pointed out. We hope to welcome you back in near future so that we can create more great experience for your coming stays.Warmest Regards,

10/10 有夠讚

Raymond

家庭旅遊
喜歡：整潔度和客房舒適度
Value for money, if you have a big family!
The apartment is spacious and relatively well maintained. Great for families and staycation gatherings. Staff are all very friendly and kind. Help to keep my lost charger. Good location with nice food nearby. HARD ROCK CAFE is just downstairs Will return again. (:
於 2023 年 12 月住了 1 晚
Nor - Duty Manager 於 2024年2月28日回覆
Dear Mr Raymond,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 不錯哦

Y C Jasline

於 2023 年 12 月住了 2 晚
Nor - Duty Manager 於 2024年2月28日回覆
Dear Mr/Ms Jasline,Thank you for your kind rating.Best Regards and Stay Safe!

10/10 有夠讚

Roger

家庭旅遊, 親子旅遊
喜歡：整潔度和住宿環境和硬體
Property is spacious and nicely decorated. Unlimited free car park entry.
於 2023 年 12 月住了 1 晚
Nor - Duty Manager 於 2024年2月28日回覆
Dear Mr Roger,Thank you for your taking your time to rate us. Your perfect rating is greatly appreciated.!!Best Regards and Stay Safe!

10/10 有夠讚

THANOM

家庭旅遊
喜歡：整潔度和客房舒適度
於 2023 年 12 月住了 3 晚
Nor - Duty Manager 於 2024年2月28日回覆
Dear Mr Thanom,Thank you for your taking your time to rate us. Your perfect rating is greatly appreciated.!!Best Regards and Stay Safe!

8/10 不錯哦

Ovi Lian

親子旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
Parts the of room need airing to remove the musty smell. Otherwise, it is great value for short term stay.
於 2023 年 12 月住了 3 晚
Nor - Duty Manager 於 2024年2月28日回覆
Dear Mr Ovi, It was a pleasure serving you. We really appreciate you taking the time to share your feedback and being so open with us. We take well note of your feedback on improvements for the convenience of guests. We hope you'll come and see us again soon!

6/10 一般般

真實旅客

家庭旅遊
不喜歡：整潔度
Disappointed :(
Room looks old and drain smell in toilet. Tables are so dirty. Sofa old, dirty, small and uncomfortable. Quite disappointed as from the photos everything looks so nice and comfy. Intially i thought i would wanna spend most of the time in such a cozy room to relax but ended up i keep going out as i dont feel really comfortable. Some things in the room are not working also. As most hotels only provide one free parking ticket per room per day, only good thing for this hotel is that if u drive u can go in n out many times and still free parking using the hotel card. Air con works well tho.
於 2023 年 12 月住了 2 晚
Nor - Duty Manager 於 2024年2月28日回覆
Dear Mr/Ms,We are concerned to hear that you were not quite satisfied with the room cleanliness. Your input has been taken into serious consideration to ensure that corrective measures will be taken. Once again thank you for being our guest. Looking forward to seeing you again.

10/10 有夠讚

Lawrence

於 2023 年 12 月住了 2 晚
Nor - Duty Manager 於 2024年2月28日回覆
Dear Mr Lawrence,Thank you for taking the time to giving us with the prefect rating. Looking forward to see you again. Best Regards and Stay Safe!

8/10 不錯哦

Mark

團體旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
This was a unit in an upscale condo in the suburbs of Johor Bahru. It was well run and had an excellent staff. It was very presentable and very large. The real problem is location. While it had restaurants and grocery stores nearby, it was very much off the tourist route. But transportation in Johor, like most of Malaysia, is not expensive and we could travel where we wished without difficulty. There were a few minor maintenance issues but anything we reported was immediately repaired. The pool and views were great. We looked across the water to Singapore.
於 2023 年 11 月住了 3 晚
Nor - Duty Manager 於 2024年2月28日回覆
Dear Mr Mark,We’re extremely delighted to learn that you had a great stay and loved the overall experience. Positive comments like these. The staff would be equally pleased to learn of your high praise. We would love to have you again. Stay safe!

8/10 不錯哦

Alvin

親子旅遊
不喜歡：設施服務
Still acceptable swimming pool abit dirty
於 2023 年 9 月住了 1 晚

10/10 有夠讚

shahidah

親子旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
The hotel was well taken off. Everything was excellent. The security guard, front desk, and everyone were so polite and helpful. The room was super duper clean. Happy to stay there for 3 days and 2 nights. Thank You Pine Tree Marina Resort.
於 2023 年 10 月住了 2 晚
Nor - Duty Manager 於 2024年2月28日回覆
Dear Ms Shahidah,Thank you for sharing your kind review. We are glad to hear that you had a pleasant stay. We look forward to welcoming you again in the future. Stay safe!

6/10 一般般

ARINI

家庭旅遊, 親子旅遊
喜歡：設施服務
不喜歡：整潔度
Need to improve on cleanliness, sofa fabric is dirty and felt some itchiness. Small insect in the toilet, toilet sink overflow when on tap and bidet spray leak. Unit is spacious and air con is good but only setback is the breakfast serve as bento set.
於 2023 年 9 月住了 1 晚
Nor - Duty Manager 於 2023年9月26日回覆
Dear Ms Arini,We are concerned to hear that you were not quite satisfied with the room cleanliness. Your input has been taken into serious consideration to ensure that corrective measures will be taken. Once again thank you for being our guest. Looking forward to seeing you again.

8/10 不錯哦

Eunkyung

家庭旅遊
喜歡：整潔度和客房舒適度
stayed for two nights. Good to stay with family.
於 2023 年 8 月住了 1 晚
Nor - Duty Manager 於 2023年9月26日回覆
Dear Mr/Ms Eunkyung,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 有夠讚

kehchi

於 2023 年 8 月住了 1 晚
Nor - Duty Manager 於 2023年9月26日回覆
Dear Mr/Ms Kehchi,Thank you for your kind rating.Best Regards and Stay Safe!

8/10 不錯哦

Shuhui

喜歡：整潔度、設施服務和住宿環境和硬體
於 2023 年 7 月住了 1 晚
Nor - Duty Manager 於 2023年9月26日回覆
Dear Mr/Ms Shuhui,Thank You for rate us, see you again in the near future. Best Regards & Stay Safe!

10/10 有夠讚

Allen

親子旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
the apartment was spacious and conditions good. the check in and check out were smooth and the staff was great! It is just above Hard Rock Cafe and other dining choices nearby. However you can hear motorcycles revving noise at night if you stay in room facing city. My room can hear generator-like sound at night but acceptable to me, can treat it as white noise. Overall, nice place and I will stay again in the future.
於 2023 年 7 月住了 2 晚
Nor - Duty Manager 於 2023年9月26日回覆
Dear Mr/Ms Allen,We’re extremely delighted to learn that you had a great stay and loved the overall experience. Positive comments like these. The staff would be equally pleased to learn of your high praise. Thank you for appreciating our location too. We are glad that you found it feasible. We’ll strive to deliver such great experiences consistently. Please visit again!

8/10 不錯哦

Kok Heng

於 2023 年 6 月住了 1 晚
Duty Manager 於 2023年9月26日回覆
Thank you for the good rating and we look forward to welcoming you back again. Best Regards & Stay Safe!

8/10 不錯哦

Desmond

喜歡：整潔度、設施服務和住宿環境和硬體
The reception, the housekeeping is 5-stars rrated. The service if the duty manager is amazing. Checking in and out, breakfast arrabgenent was a brisk. The nasi lemak breqkfast set was quite delicious but could be better if guests are guven options.
於 2023 年 6 月住了 2 晚
Nor - Duty Manager 於 2023年9月26日回覆
Dear Mr Desmond,What a wonderful review. We are so grateful for your kind words. Thanks for sharing your review and stay safe!

10/10 有夠讚

Steven

於 2023 年 6 月住了 1 晚
Nor - Duty Manager 於 2023年9月26日回覆
Thank you for your time to rate us. Hope to see you again. Best Regards & Stay Safe!

6/10 一般般

Steven

情侶出遊
I was given an Upgrade to Executive Room. The Microwave Oven, Washing Machine are Great. But the Marble flooring was not Polished and Sofa set looked old & dirty. I booked a Breakfast set, Nasi Lemak taste good but Coffee & Tea did not given any Sugar & Dairy. Facilities like Pool, Library, need to do something.
於 2023 年 5 月住了 1 晚
Nor - Duty Manager 於 2023年9月26日回覆
Dear Mr Steven,It was a pleasure serving you. We really appreciate you taking the time to share your feedback and being so open with us. We take well note of your feedback on improvements for the convenience of guests. We hope you'll come and see us again soon!

6/10 一般般

Khairun

於 2023 年 5 月住了 1 晚

10/10 有夠讚

Fatnin Darwisyah

喜歡：整潔度和住宿環境和硬體
Had a pleasant stay here. Room and property’s amenities are awesome. Very cozy👍
於 2023 年 5 月住了 2 晚
Nor - Duty Manager 於 2023年9月26日回覆
Dear Mr/Ms Fatnin,Thank You for rate & review us, see you again in the near future. Best Regards & Stay Safe!

2/10 很糟糕

真實旅客

家庭旅遊
不喜歡：整潔度和客房舒適度
於 2023 年 4 月住了 2 晚

10/10 有夠讚

Aishaina

於 2023 年 4 月住了 2 晚
Nor - Duty Manager 於 2023年9月26日回覆
Thank you for your time to rate us. Best Regards & Stay Safe!

8/10 不錯哦

Keh Chi

於 2023 年 3 月住了 1 晚
Nor - Duty Manager 於 2023年9月26日回覆
Thank you for your time to rate us. Best Regards & Stay Safe!

10/10 有夠讚

Nuraini

團體旅遊, 家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
My second time booking and still the same good hotel that i will come back to. I love how friendly and helpful the staffs are. Service was also fast evrrytime i ask for room service. Thank you for the wonderful experience!
於 2023 年 3 月住了 2 晚
Nor - Duty Manager 於 2023年3月23日回覆
We appreciate the fantastic review and are glad we could be of service. You're most welcome to visit again.

10/10 有夠讚

Ahmad

親子旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
Everything was good
於 2023 年 3 月住了 2 晚
Nor - Duty Manager 於 2023年3月26日回覆
Dear Ahmad,We’re thrilled that you were satisfied with our services. Your feedback is appreciated. Thanks for the kind rating.

10/10 有夠讚

James

於 2023 年 2 月住了 2 晚
Didi Kalil - Duty Manager 於 2023年2月15日回覆
Thank you for your time to rate us. Best Regards & Stay Safe!

8/10 不錯哦

Keh Chi

於 2023 年 2 月住了 1 晚
Didi Kalil - Duty Manager 於 2023年2月8日回覆
Dear Keh Chin,Thank You for rate us, see you again in the near future.Best Regards & Stay Safe!

8/10 不錯哦

Tan

親子旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
Spacious 2 rooms apartment with 1 king size bed & the other room with queen size bed.
於 2022 年 12 月住了 2 晚
Didi Kalil - Duty Manager 於 2023年2月8日回覆
Dear Tan,Thank You for rate & review us, see you again in the near future.Best Regards & Stay Safe!

2/10 很糟糕

Poi

6/10 一般般

Seow Ming

親子旅遊
不喜歡：整潔度和住宿環境和硬體
Booked the 3 bedroom apartment for our family of 5. Nice size and configuration with a kitchen.

10/10 有夠讚

Neng

團體旅遊
喜歡：客房舒適度
Big spacious property
Wifi and cleanliness could be better. Friendly staff a plus.
於 2022 年 10 月住了 1 晚

10/10 有夠讚

Eichalien

於 2022 年 10 月住了 1 晚

10/10 有夠讚

shifa

家庭旅遊
喜歡：整潔度和客房舒適度
Fabulous stay
When the time we check in and out was a breeze considering during the school holiday season. The front desk staff was polite and professional. Definitely will come back to stay at this property again!
於 2022 年 9 月住了 1 晚

6/10 一般般

Riyelle

於 2022 年 7 月住了 2 晚

6/10 一般般

真實旅客

家庭旅遊
喜歡：整潔度和客房舒適度
I'd arrived there at 6.30 p.m. but they didn't do cleaning yet.They said I had to wait my room till cleaning is done and there was no any room or compensation. 1 hour later, cleaning wasnot done yet. My kids were so tired and they cried. I still cannot understand why they didn't finish cleaning till evening time.
於 2022 年 7 月住了 1 晚
Duty Manager. 於 2022年8月7日回覆
Dear Valued Guest, Thank you for your review and please accept our sincerest apology for the unwanted experience caused by us and every inconvenience is much regretted. We are sorry due to peak season and hotel running busy daily to cause check-in late. Every guest review is important to us as we work towards ensuring the utmost quality to meet every guest's satisfaction. We have duly noted the following issue you had highlighted and will emphasize these with our management to ensure improvements. Best Regards

4/10 不太好

Thanaletchumy

家庭旅遊
不喜歡：整潔度和客房舒適度
於 2022 年 6 月住了 1 晚
Duty Manager 於 2022年8月7日回覆
Dear Thanaletchumy , Thank you for the rating on our resort and my apologies if the issue that you facing during your stay with us. Appreciate if you can pointed out the issue that we can do better. Best Regards

10/10 有夠讚

Leslie

家庭旅遊
喜歡：整潔度和客房舒適度
Review
Rooms are clean and nice. WiFi connection is not so good. Keeps breaking up. Breakfast is served via bento box with a fruit, 2 piece of pastry, with a packet of noodles and coffee or juice. Overall, for the price, the room is good.
於 2022 年 6 月住了 1 晚
Duty Manager 於 2022年8月7日回覆
Dear Leslie, Thank you for choosing Pinetree Marina Resort to stay with us and your review for our resort. It is wonderful to hear that you have enjoyed your stay with us, and spend your valuable time to write a review for us. We are very appreciated those reviews to let us know the area where we need to be improved so that we could take action on it. Best Regards

8/10 不錯哦

Tang

於 2022 年 6 月住了 1 晚
Duty Manager 於 2022年8月7日回覆
Dear Tang, Thank you for the good rating on our resort. We look forward to welcoming you back. Best Regards

8/10 不錯哦

Tony

家庭旅遊
喜歡：整潔度和客房舒適度
Staycation
Amazing stay
於 2022 年 6 月住了 7 晚
Duty Manager 於 2022年8月7日回覆
Dear Tony, Thank you for staying with us. Your excellent review and rating would definitely motivate our associates to deliver a high standard of service expected by our guest. We look forward to welcoming you back. Regards

8/10 不錯哦

Cheng Kuang

家庭旅遊
喜歡：整潔度和客房舒適度
Mouldy wall
Got mouldy wall at one of the room, the rest is ok
於 2022 年 6 月住了 1 晚
Duty Manager 於 2022年8月7日回覆
Dear Cheng Kuang, Warmest greeting from Pinetree Marina Resort! Thank you for your sharing your kind review. We have duly noted the following issue you had highlighted and will emphasize these with related department for corrective measures to ensure improvement and no repeat occurrence. We look forward to welcoming you again in the future. Regards

10/10 有夠讚

LI LI

家庭旅遊
喜歡：整潔度和客房舒適度
quite good. clean, nice view. only thay master toilet smelly even with ventilation fan on. hope can improve.
於 2022 年 6 月住了 1 晚
Duty Manager 於 2022年8月7日回覆
Dear LI LI, Thank you for your review and my apologies on the issue that you facing during your stay with us. I have shared with my team here and rest assured we are taking steps to rectify some of the areas pointed out. We hope to welcome you back in near future so that we can create more great experience for your coming stays. Warmest Regards.

8/10 不錯哦

Shariffah

家庭旅遊
喜歡：整潔度和客房舒適度
於 2022 年 6 月住了 2 晚
Duty Manager 於 2022年8月7日回覆
Dear Shariffah, Thank you for the good rating on our resort. We look forward to welcoming you back. Best Regards