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Reviews of The Jefferson Hotel

4.5 out of 5
The Jefferson Hotel
101 West Franklin Street, Richmond, VA

Reviews

9.8

Exceptional

Rating 10 - Excellent. 902 out of 1000 reviews" "
Rating 8 - Good. 69 out of 1000 reviews" "
Rating 6 - Okay. 18 out of 1000 reviews" "
Rating 4 - Poor. 5 out of 1000 reviews" "
Rating 2 - Terrible. 6 out of 1000 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Teresa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Jefferson is a beautiful, historic hotel. It has a lovely restaurant and great bar. The service is wonderful.
Stayed 2 nights in Apr 2024
Response from Kyle Gorence - Front Office Manager on 2024/4/14
Thank you for staying with us! We are glad you enjoyed your experience in our restaurants.

10/10 Excellent

nancy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very pleasant and we would recommend the hotel to our friends. Thank you
Stayed 1 night in Mar 2024
Response from Kyle Gorence - Front Office Manager on 2024/4/2
Thank you for your review!

10/10 Excellent

Janel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful hotel. The history and the beauty of this hotel is amazing. The staff is top notch. Chas was very personable and helpful we will definitely stay here if we return to the area.
Stayed 2 nights in Mar 2024
Response from Kyle Gorence - Front Office Manager on 2024/3/30
Thank you for staying with us and for the acknowledgement of our staff members. We look forward to welcoming you back in the future!

10/10 Excellent

Jennifer, Sacramento

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and the service of the room was great. A few little hic ups with some of the other services but all needs were met and most of the staff were amazing
Stayed 4 nights in Mar 2024
Response from Kyle Gorence - Front Office Manager on 2024/3/24
Thank you for staying with us and providing feedback from your visit. We hope to welcome you back as our guest in the future.

10/10 Excellent

Lindsay

Stayed 2 nights in Mar 2024
Response from KYle on 2024/4/14
Thank you for your review!

10/10 Excellent

Robyn

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful and historic Hotel with excellent staff! Fabulous experience! My husband had a wonderful massage at the spa and the Gator Boutique is filled with wonderful gifts. The food was delicious… we are looking forward to another stay!
Stayed 1 night in Mar 2024
Response from Kyle Gorence - Front Office Manager on 2024/3/15
Thank you for the kind review. We are glad to hear you enjoyed your visit and look forward to welcoming you back again in the future!

10/10 Excellent

Antonia

Stayed 1 night in Mar 2024
Response from Kyle Gorence - Front Office Manager on 2024/3/24
Thank you for your review!

6/10 Okay

Kim

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Feb 2024
Response from Kyle Gorence - Front Office Manager on 2024/3/3
Thank you for staying with us.

10/10 Excellent

Krista, Lancaster

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with history. Everyone that works there was so accommodating. The hotel was clean and beautiful. The bar is happening with great drinks. Rooms are spacious. Can’t wait to go back!
Stayed 2 nights in Feb 2024
Response from Kyle Gorence - Front Office Manager on 2024/3/1
Thank you for your kind review! We look forward to welcoming you back.

10/10 Excellent

James, Cary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Clean. Nice location. Easy parking. Would definitely stay there again.
Stayed 1 night in Feb 2024
Response from Kyle Gorence - Front Office Manager on 2024/3/1
Thank you for your review! We look forward to welcoming you again.

10/10 Excellent

Sadie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kyle Gorence - Front Office Manager on 2024/2/27
Thank you for your review!

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful hotel. One of the few that still offers turn down service. Staff is fantastic.
Stayed 3 nights in Feb 2024
Response from Kyle Gorence - Front Office Manager on 2024/2/26
Thank you for your review!

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is amazing!! Made me feel so special. As soon as you enter you feel like Paris ! Thanks so much
Stayed 1 night in Feb 2024
Response from Kyle Gorence - Front Office Manager on 2024/2/25
Thank you for the review! We are glad to hear you enjoyed your visit.

10/10 Excellent

Sunnie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to Convention center and walking distance to many shops and restaurants
Stayed 1 night in Jan 2024
Response from Kyle Gorence - Front Office Manager on 2024/2/16
Thank you for the review!

10/10 Excellent

MONISH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Kyle Gorence - Front Office Manager on 2024/2/12
Thank you for your review!

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the entire experience the only thing I didnt like was being left at rhe Resturant and not picked up using the hotel transportation.
Stayed 1 night in Feb 2024
Response from Kyle Gorence - Front Office Manager on 2024/2/4
Thank you for your review, and for providing us feedback from your stay.

10/10 Excellent

Earl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. I stayed for four nights and stayed in my room the entire time. I ordered room service or Uber Eats for every meal.
Stayed 4 nights in Jan 2024
Response from Kyle Gorence - Front Office Manager on 2024/1/31
Thank you for your review! We are glad you enjoyed your visit.

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pricey but worth it. Excellent service, staff, in room dining and restaurant dining. Double queen room was large and well-appointed. No view, but great room darkening shades.
Stayed 1 night in Jan 2024
Response from Kyle Gorence - Front Office Manager on 2024/1/28
Thank you for the kind review! We are glad you enjoyed your visit with us and hope to welcome you back in the future.

8/10 Good

Megan, National Harbor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kyle Gorence - Front Office Manager on 2024/1/28
Thank you for your review!

10/10 Excellent

Howland

Stayed 1 night in Jan 2024
Response from Kyle Gorence - Front Office Manager on 2024/1/27
Thank you for your review!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kyle Gorence - Front Office Manager on 2024/1/21
Thank you for your review!

10/10 Excellent

Jeffrey, Estero

Stayed 1 night in Jan 2024
Response from Kyle Gorence - Front Office Manager on 2024/2/12
Thank you for your review!

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Kyle Gorence - Front Office Manager on 2024/1/15
Thank you for your review!

10/10 Excellent

Maritza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
Beautiful hotel great amenities, excellent service
Stayed 2 nights in Jan 2024
Response from Kyle Gorence - Front Office Manager on 2024/1/14
Thank you for your kind review! We are glad you enjoyed your visit.

10/10 Excellent

jeffrey

Stayed 2 nights in Jan 2024
Response from Kyle Gorence - Front Office Manager on 2024/2/4
Thank you for your review!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kyle Gorence - Front Office Manager on 2024/1/14
Thank you for your review!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Kyle Gorence - Front Office Manager on 2024/1/13
Thank you for the review!

6/10 Okay

Deanna

Not worth the money
I was disappointed in my room. For the amount of money spent for one night, I was expecting to be wowed. It was just like any other hotel room to me. Not to mention, i was woken up by someone's yappy little dog barking in the room next to mine at 0630am. If i wanted to be woken up by barking dogs, I would've stayed home. Also, I thought it was ridiculous that I had to pay $20 to park my car in the parking lot across the street. For the price of the room, parking should have been included. And I had to park my own car, it wasn'teven valet parking. I will not stay at the Jefferson again.
Stayed 1 night in Jan 2024
Response from Kyle Gorence - Front Office Manager on 2024/1/12
Thank you for your feedback. We apologize that you were disturbed by another guest's dog so early in the morning. We are a dog friendly hotel but do ask guests so stay with their pets to make sure there is no noise disturbance. We have refunded you the cost for self-parking.

10/10 Excellent

Courtney

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing 10 star staff & service!
Stayed 1 night in Jan 2024
Response from Kyle Gorence - Front Office Manager on 2024/1/12
Thank you for your kind review!

10/10 Excellent

Sheryl

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
All the staff were friendly and helpful. Our room however was not cleaned up until we requested it in the evening around 5:15pm.
Stayed 2 nights in Jan 2024
Response from Kyle Gorence - Front Office Manager on 2024/1/10
Thank you for your feedback. We are glad you enjoyed your visit and we apologize for the delay in service.

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Kyle Gorence - Front Office Manager on 2024/1/10
Thank you for the review!

10/10 Excellent

David

Stayed 2 nights in Jan 2024
Response from Kyle Gorence - Front Office Manager on 2024/1/10
Thank you for visiting!

10/10 Excellent

audrey

Stayed 1 night in Jan 2024
Response from Kyle Gorence - Front Office Manager on 2024/1/10
Thank you for your review!

10/10 Excellent

Richard, Fairfax

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful, historic, and first-class stay at the Jefferson, a true American landmark and Virginia icon. Everything was awesome from the customer service to the comfort of the rooms. 5-stars indeed.
Stayed 1 night in Dec 2023
Response from Kyle Gorence - Front Office Manager on 2024/1/10
Thank you for the kind review! We are glad you we able to enjoy your visit and the history here at the hotel.

10/10 Excellent

Jessica

Traveled with family
Just beautiful and classy. Everything was superb!
Stayed 2 nights in Dec 2023
Response from Kyle Gorence - Front Office Manager on 2023/12/30
Thank you for your review!

10/10 Excellent

Robert

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kyle Gorence - Front Office Manager on 2023/12/31
Thank you for your review!

10/10 Excellent

Luther, Alexandria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We come for special occasions...and this was one. Thank you.
Stayed 1 night in Apr 2023
Response from Kyle Gorence - Front Office Manager on 2023/12/30
Thank you for joining us for your special occasion! We look forward to welcoming you back again in the future.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Kyle Gorence - Front Office Manager on 2023/12/30
Thank you for your review!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Kyle Gorence - Front Office Manager on 2023/12/26
Thank you for your review!

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kyle Gorence - Front Office Manager on 2023/12/30
Thank you for the review!

10/10 Excellent

Chris

Stayed 1 night in Dec 2023
Response from Kyle Gorence - Front Office Manager on 2023/12/30
Thank you for the review!

4/10 Poor

Octavia

Disliked: Staff & service
Historic hotel but TJs restaraunt very under staffed, waited 30min for drinks. Very, very crowded with events and visitors not staying at the hotel but looking at decorations.
Stayed 2 nights in Dec 2023
Response from Kyle Gorence - Front Office Manager on 2023/12/23
We apologize for the delayed service but appreciate your feedback.

10/10 Excellent

Tami

Liked: Cleanliness, staff & service, property conditions & facilities
The Jefferson is stunning. It was decorated to the hilt. It is a beautiful property. My only complaint is that due to its splendor and popularity, as guests we couldn't access much, eg bar was too criwded, no dinner reservations, no high tea reservations, etc.
Stayed 2 nights in Dec 2023
Response from Kyle Gorence - Front Office Manager on 2023/12/23
Thank you for your review!

10/10 Excellent

George

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Christmas decorations were really over the top. Staff was great. Enjoyed the history of the hotel. We thought that guests should be given some priority on reservations for tea. Well done, Jefferson! We will be back.
Stayed 5 nights in Dec 2023
Response from Kyle Gorence - Front Office Manager on 2023/12/21
Thank you for the kind review! We apologize that we were not able to accommodate you for tea service but look forward to welcoming you back in the future.

10/10 Excellent

donna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 6 nights in Dec 2023
Response from Kyle Gorence - Front Office Manager on 2023/12/21
Thank you for your review!

10/10 Excellent

Craig

Liked: Amenities
Stayed 2 nights in Dec 2023
Response from Kyle Gorence - Front Office Manager on 2024/2/4
Thank you for your review!

10/10 Excellent

Sunita, New Fairfield

Stayed 2 nights in Dec 2023
Response from Kyle Gorence - Front Office Manager on 2023/12/21
Thank you for visiting!

10/10 Excellent

Roger

Stayed 2 nights in Sep 2023
Response from Kyle Gorence - Front Office Manager on 2023/12/18
Thank you for staying with us!

8/10 Good

George

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the staff
Stayed 2 nights in Dec 2023
Response from Kyle Gorence - Front Office Manager on 2023/12/18
Thank you for your review!

8/10 Good

Jason and Karen

Stayed 2 nights in Dec 2023
Response from Kyle Gorence - Front Office Manager on 2023/12/10
Thank you for the review!