住宿正面

倫敦之家飯店的評分

3 out of 5
倫敦之家飯店
81 Kensington Gardens Square, Bayswater, London, England

評論

8.2

非常好

10 分,有夠讚;1020 則評論中有 390 則" "
8 分,不錯哦;1020 則評論中有 414 則" "
6 分,一般般;1020 則評論中有 126 則" "
4 分,不太好;1020 則評論中有 56 則" "
2 分,很糟糕;1020 則評論中有 34 則" "

8.8/10

整潔度

8.8/10

員工素質

7.8/10

設施服務

8.2/10

住宿環境和硬體

8.0/10

環保程度

評論

10/10 有夠讚

kwan tai

於 2023 年 5 月住了 3 晚
LHH Team 於 2023年5月9日回覆
Dear Kwan, Thank you for your lovely review. We hope that you had a wonderful stay and we hope to see you again in the future!Kind regards,LHH Team

10/10 有夠讚

Chun Yat

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
The staff are kind and helpful
於 2023 年 3 月住了 4 晚
LHH Team 於 2023年3月21日回覆
Dear Chun Yat,Thank you for taking the time to share your review of London House. We're delighted to hear that our staff provided you with kind and helpful service during your stay. We take pride in our team's commitment to providing our guests with a welcoming and comfortable experience, and we're thrilled that they made a positive impression on you.We appreciate your feedback, and we hope to have the opportunity to welcome you back to London House in the future.Best regards,LHH Team

8/10 不錯哦

Ciao

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
小巧乾淨, 交通方便
於 2019 年 10 月住了 5 晚
LHH Team 於 2019年12月10日回覆
Thank you for taking the time to share a review of your recent experience at the London House Hotel. We do hope we will have the chance to welcome you again the future. With our best wishes, LHH Team

10/10 有夠讚

Yi-Che

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 6 月住了 3 晚
LHH Team 於 2019年7月16日回覆
Dear Yi-Che, Thank you very much for rating us! We hope you have had a great stay at the Hotel and we will be more than happy to welcome you again! With best wishes, LHH Team

10/10 有夠讚

真實旅客

情侶出遊
喜歡:整潔度和員工素質
小型雙人房真的非常小,打開兩個29吋行李箱有點困難。
於 2019 年 3 月住了 3 晚
LHH Team 於 2019年3月21日回覆
谢谢您,对于您的评论。 很抱歉,我们的房间大小与您的标准不符。 但是,我们确实有不同类型的房间,大小不同,可以让您的体验在未来更好 LHH Team

6/10 一般般

Melody

喜歡:整潔度和員工素質
不喜歡:客房舒適度
近underground但房好細,仲要住地底層。雖然有lift, 不過間房俾兩個公廁夾住,有啲奇怪。好處係夜晚好多野食,付近好多商店
於 2019 年 1 月住了 2 晚
Lhh Management 於 2019年2月8日回覆
非常感谢您的反馈 我们期待着您的光临

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
地點好,硬體設施需要改善
床墊偏軟,習慣睡硬床的人可能不太舒服。浴室水壓較低,導致洗澡時間很長。隔音一般,常常聽到樓上走來走去的腳步聲。我們住了六晚,其中一天的清潔不太好,把我朋友自備的拖鞋分別踢到兩張床的床底,還把她放在床上的睡衣掉到地上,把原來分別放在兩個杯子的牙刷放到同一個杯子裏,並把杯子疊在一起⋯⋯幸好只有一天是這樣。除了以上這些,整體而言,這裹不錯,前台有禮貌,距離地鐵站很近,附近也有不同的餐廳,中餐,印度餐,泰國餐等等都有。
於 2018 年 12 月住了 6 晚
LHH Team 於 2019年1月20日回覆
Dear Anonymous, Thank you very much for taking the time to give feedback on your recent stay at the London House Hotel. We are happy to learn that you have had an enjoyable stay and we look forward to welcoming you back in the near future. With best wishes, LHH Team

8/10 不錯哦

真實旅客

於 2018 年 11 月住了 2 晚
LHH Team 於 2018年11月23日回覆
Dear Anonymous, Thank you very much for rating us at Expedia website! We hope you have had a great stay at the Hotel and we will be more than happy to welcome you again! With best wishes, LHH Team

10/10 有夠讚

Delyth

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful reception area and friendly helpful front desk staff
於 2024 年 3 月住了 1 晚

2/10 很糟糕

Jounghea,Warrenton

家庭旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Room size is so tiny .can not move easy ...bed is too tiny . Noise in floor ..can not sleep at all..I do not go there any more.
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Eric

Friendly staff, attractive facilities, and clean and comfortable rooms. Good place for travelers.
於 2024 年 3 月住了 1 晚
LHH Team 於 2024年3月25日回覆
Dear Eric,Thank you for your kind words and positive feedback. We're delighted to hear that you found our staff friendly and our facilities attractive, and that you appreciated the cleanliness and comfort of our rooms. Providing a welcoming, comfortable, and clean environment for travelers is our top priority, and it's rewarding to know we succeeded in making your stay a good one.We're glad you consider our hotel a good place for travelers, and we look forward to welcoming you back in the future for another pleasant stay.Warm regards,London House Hotel Team

10/10 有夠讚

Kristin

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
This was a lovely property, set away from the bustling streets with its own small residential neighborhood and pleasant, private park. The rooms are compact but the windows let in lots of light and make the room feel much larger. It was very quiet, the staff were great. Would highly recommend.
於 2024 年 3 月住了 7 晚
LHH Team 於 2024年3月25日回覆
Dear Kristin,Thank you for your wonderful feedback and high recommendation. We're thrilled to hear that you found our property lovely, appreciated its quiet setting away from bustling streets, and enjoyed the small residential neighborhood and pleasant, private park. Creating a serene and welcoming atmosphere is important to us, and we're glad these aspects contributed positively to your experience.It's great to know that, despite the compact size of the rooms, the ample natural light made them feel more spacious and comfortable for you. We strive to ensure that all our guests have a pleasant stay, and hearing that you found it very quiet and our staff great is very rewarding.We're delighted that you would highly recommend our hotel, and we look forward to the opportunity to welcome you back in the future for another enjoyable stay.Warm regards,London House Hotel Team

8/10 不錯哦

Marie

團體旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Perfect location
於 2024 年 3 月住了 1 晚
LHH Team 於 2024年3月25日回覆
Dear Marie,Thank you for your rating of 4/5. We're glad to hear that you had a positive experience at London House Hotel. We strive to provide our guests with the best service and comfort, and your feedback is invaluable as we continue to improve.If there are specific areas where you feel we could enhance your experience further, we would be grateful to hear your suggestions. We look forward to welcoming you back in the future, aiming to achieve a 5/5 rating on your next stay.Warm regards,London House Hotel Team

10/10 有夠讚

Darius

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Sehr gutes Hotel in Nähe zweier Tube Stationen. Perfekt um London zu erkunden. Zimmer war sauber, Bett bequem auch wenn das Single Bett dann doch ein bisschen zu klein gewesen ist. Das Personal ist freundlich und hilfsbereit. Würde ich wieder buchen.
於 2024 年 3 月住了 5 晚
LHH Team 於 2024年3月25日回覆
Dear Darius,Thank you for sharing your positive experience at our hotel. We're delighted to hear that you found our location perfect for exploring London, being conveniently situated near two tube stations. It's wonderful to know that you appreciated the cleanliness of your room and the comfort of the bed, despite the single bed being a bit smaller than expected.We're also pleased that our staff's friendliness and helpfulness stood out to you during your stay. Our team strives to provide warm and supportive service to ensure all our guests have an enjoyable experience.Hearing that you would book with us again is the highest compliment we could receive. We look forward to welcoming you back in the future for another pleasant stay.Warm regards,London House Hotel Team

10/10 有夠讚

Daniel

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
Staff was amazing!
於 2024 年 3 月住了 1 晚
LHH Team 於 2024年3月25日回覆
Dear Daniel,Thank you for your kind words! We're thrilled to hear that you found our staff amazing. Providing friendly, helpful, and exceptional service is something we take great pride in, and it's rewarding to know that our team made a positive impact on your stay.We look forward to welcoming you back in the future for another enjoyable experience with us.Warm regards,London House Hotel Team

10/10 有夠讚

Natalie

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 4 晚
LHH Team 於 2024年3月25日回覆
Dear Natalie,Thank you so much for your perfect rating of 5/5! We're thrilled to know that your stay with us met your expectations to the fullest. Ensuring our guests have a memorable and comfortable experience is our top priority, and it's rewarding to see we've achieved this with you.We look forward to welcoming you back to London House Hotel for another excellent visit in the future.Warm regards,London House Hotel Team

10/10 有夠讚

Amy

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The rooms were very clean and the staff was friendly and helpful. Very easy to walk to the underground stations. Great value in a great location.
於 2024 年 3 月住了 4 晚
LHH Team 於 2024年3月25日回覆
Dear Amy,Thank you for sharing your positive feedback. We're delighted to hear that you found our rooms very clean and our staff friendly and helpful. It's great to know that the convenience of being within easy walking distance to the underground stations added value to your stay, along with our hotel's location and overall value.Providing a welcoming, comfortable, and convenient experience at a good value is important to us, and we're glad we could meet your expectations. We look forward to welcoming you back in the future for another great stay.Warm regards,London House Hotel Team

10/10 有夠讚

Mrs Julie

團體旅遊
喜歡:員工素質、設施服務和住宿環境和硬體
Clean and comfortable overnight stay. Friendly staff, will come again.
於 2024 年 3 月住了 1 晚
LHH Team 於 2024年3月20日回覆
Dear Julie,Thank you for your positive feedback. We're delighted to hear that you had a clean and comfortable overnight stay with us, and that our staff's friendliness made a positive impact on your experience. We strive to create a welcoming and pleasant environment for all our guests, and it's rewarding to know we succeeded.We look forward to welcoming you back in the future. Until then, we wish you all the best and hope to see you again soon.Warm regards,London House Hotel Team

6/10 一般般

Mary

喜歡:整潔度
不喜歡:員工素質
Very small room, noisy guests
於 2024 年 3 月住了 3 晚
LHH Team 於 2024年3月20日回覆
Dear Mary,Thank you for sharing your feedback with us. We're sorry to hear that your experience was impacted by the size of the room and noise from other guests. Providing a comfortable and peaceful environment for all our guests is important to us, and we regret any inconvenience these issues may have caused during your stay.We take your comments seriously and will look into ways we can improve our accommodations and address noise concerns to ensure a more pleasant experience for all our guests in the future.We value your input and hope to have the opportunity to welcome you back, aiming to provide a stay that better meets your expectations and ensures a more comfortable and quiet environment.Warm regards,London House Hotel Team

4/10 不太好

Ionut Radu

情侶出遊
不喜歡:設施服務和住宿環境和硬體
I have been given a single room with a double bed instead of a double room as previously booked. There was really bad and couldn’t sleep at all early in the morning because the noise.Above our room was a working team drilling and bashing all day long. It was a terrible experience I had with London house hotel and I will never come back.I will make sure all my friends will choose other hotels and not this one.
於 2024 年 3 月住了 1 晚
Reservations Manager // London House Hotel 於 2024年3月26日回覆
Dear Mr Radu,Thank you for your time and for sharing the review with us.I am sorry that you feel disappointed about your recent visit. We have provided you a room that you've booked which is a Small Double room. We provide the room details properly on the website, including the room and bed size, so the guests can choose desired room category for the stay, depending on the needs. We apologise for any inconvenience caused and if we have disturbed you during the day.Best regards.

8/10 不錯哦

James

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very friendly Staff. Some construction work going on during our stay,but otherwise pleasant.
於 2024 年 3 月住了 2 晚
LHH Team 於 2024年3月18日回覆
Dear James,Thank you for taking the time to share your feedback. We're delighted to hear that you found our staff very friendly and your stay pleasant overall. We strive to provide a welcoming and comfortable environment for all our guests, and it's rewarding to know our team made a positive impact on your experience.We apologize for any inconvenience caused by the construction work during your visit. We understand that such disturbances can affect the tranquility of your stay, and we appreciate your understanding and patience as we work to improve our facilities.Your satisfaction is important to us, and we hope to have the opportunity to welcome you back in the future, ensuring a stay that is even more enjoyable and without disruptions.Warm regards,London House Hotel Team

10/10 有夠讚

Karen

Great neighborhood—close to amenities and tube, yet residential and safe.
於 2024 年 3 月住了 4 晚
LHH Team 於 2024年3月18日回覆
Dear Karen,Thank you for sharing your feedback. We're delighted to hear that you enjoyed our hotel's location in a great neighborhood, appreciating its proximity to amenities and the tube while enjoying the residential and safe atmosphere. Our location is indeed one of our strengths, providing guests with the perfect balance of convenience and comfort.We're glad that this aspect of your stay met your expectations, and we hope it contributed positively to your overall experience in the city. We look forward to welcoming you back in the future, ensuring another pleasant stay in our welcoming and well-located hotel.Warm regards,London House Hotel Team

10/10 有夠讚

David

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great hotel, very affordable in a great location, staff very friendly and helpful, great location to explore London
於 2024 年 3 月住了 2 晚
LHH Team 於 2024年3月18日回覆
Dear David,Thank you for your kind words and positive feedback. We're thrilled to hear that you found our hotel great and affordable, with a prime location that made exploring London convenient for you. It's wonderful to know that our staff's friendliness and helpfulness stood out during your stay, contributing to a pleasant experience.We strive to provide a welcoming atmosphere and excellent service to all our guests, and we're glad we could meet your expectations. We look forward to welcoming you back in the future for another enjoyable stay.Warm regards,London House Hotel Team

10/10 有夠讚

Alexandra

家庭旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
Beautiful area, easy access to the underground so we could see all the sites.
於 2024 年 3 月住了 4 晚
LHH Team 於 2024年3月18日回覆
Dear Alexandra,Thank you for sharing your experience. We're delighted to hear that you enjoyed the beautiful area around our hotel and found the easy access to the underground beneficial for seeing all the sights. Providing a convenient location for our guests to explore London is important to us, and it's wonderful to know that this aspect enhanced your stay.We look forward to welcoming you back in the future for more explorations and discoveries in our vibrant city.Warm regards,London House Hotel Team

6/10 一般般

Justine

喜歡:員工素質
於 2024 年 3 月住了 1 晚
LHH Team 於 2024年3月18日回覆
Dear Justine,Thank you for your rating of 3/5. We appreciate you taking the time to share your feedback with us. We aim to provide a memorable and comfortable experience for all our guests, and it seems there are areas in which we can improve to meet your expectations fully. If you have specific suggestions or comments on how we could enhance your experience, we would be grateful to hear them. Your input is invaluable as we strive to improve our service and facilities.We hope to have the opportunity to welcome you back in the future, aiming to provide a stay that earns a higher rating and fully meets your satisfaction.Warm regards,London House Hotel Team

8/10 不錯哦

Lindsey

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 3 晚
LHH Team 於 2024年3月15日回覆
Dear Lindsey,Thank you for your rating of 4/5. We're glad to know that your experience with us was largely positive. We strive to provide exceptional service and a comfortable stay for all our guests, and your feedback is invaluable as we continue to improve. If there are specific areas where you feel we could enhance our offerings, we would love to hear your thoughts. We look forward to the opportunity to welcome you back and aim for a 5/5 on your next stay.Warm regards,London House Hotel Team

10/10 有夠讚

Elizabeth

喜歡:整潔度、員工素質和住宿環境和硬體
The staff was great and so helpful! They let me check in early and were quick to help with anything I needed. The hotel was in an ideal location (near two tube stations, various bus stops, and many shops nearby) and I felt comfortable getting around as a solo female traveler. The breakfast option was a great edition to my stay and I thought the had diverse and quality drink/food options.
於 2024 年 3 月住了 7 晚
LHH Team 於 2024年3月13日回覆
Dear Elizabeth,Thank you for taking the time to share your positive experience at our hotel. We're thrilled to hear that our staff made a great impression on you with their helpfulness and accommodation of your early check-in request. Ensuring our guests feel supported and comfortable is a top priority for us, and it's rewarding to know we met your needs.We're delighted that you found our location ideal for your travels, with its proximity to two tube stations, various bus stops, and an array of shops, making it convenient and safe for you as a solo female traveler. It's wonderful to hear that the breakfast option added value to your stay, providing you with diverse and quality drink and food choices.Your satisfaction and comfort are very important to us, and we're glad we could contribute to a pleasant and enjoyable stay. We look forward to welcoming you back in the future for another memorable visit.Warm regards,London House Hotel Team

10/10 有夠讚

Michael

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The rooms are quaint and have just enough amenities for a great stay!
於 2024 年 3 月住了 3 晚
LHH Team 於 2024年3月11日回覆
Dear Michael,Thank you for sharing your feedback. We're delighted to hear that you found our rooms quaint and well-equipped with just the right amount of amenities for a great stay. Our goal is to provide a comfortable and enjoyable experience for all our guests, and it's rewarding to know we've achieved this for you.We look forward to the opportunity to welcome you back in the future for another pleasant stay.Warm regards,London House Hotel Team

10/10 有夠讚

Maria

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Front desk staff is friendly and helpful. The location is perfect, walking distance to many attractions. Overall good experience, except we were not informed about the noisy construction. Other than that, it was a good experience.
於 2024 年 3 月住了 4 晚
LHH Team 於 2024年3月11日回覆
Dear Maria,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our front desk staff friendly and helpful, and that the location of our hotel was perfect for your needs, allowing easy walking distance to many attractions.We apologize for any inconvenience caused by the noisy construction nearby and the lack of prior notification about it. We understand how important a peaceful environment is for an enjoyable stay, and we regret any disturbance this may have caused.Your overall positive experience is very important to us, and we're glad that, aside from the construction noise, you had a good stay. We will take your feedback into consideration to improve our communication about external factors that might affect our guests' comfort in the future.We hope to have the opportunity to welcome you back, aiming to provide a stay that fully meets your expectations and ensures an even more pleasant experience.Warm regards,London House Hotel Team

8/10 不錯哦

Justine

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The Reception staff were so helpful. The hotel was clean and comfy. We were allowed a late checkout on Sunday, which was great. 2 small problems: there were only 2 milk portions in the room, but we would have liked 4. The breakfast went on until 11.00am. We arrived at 10.00am and there were very few hash browns left. We asked if they could provide more and, we were told no more.
於 2024 年 3 月住了 1 晚
LHH Team 於 2024年3月6日回覆
Dear Justine,Thank you for taking the time to share your experience with us. We're delighted to hear that you found our reception staff helpful and that the cleanliness and comfort of the hotel met your expectations. We're also pleased that we could accommodate a late checkout for you, adding a bit more ease to your Sunday departure.We apologize for the inconvenience you experienced regarding the milk portions in your room and the availability of hash browns during breakfast. We understand how these small details can impact the overall satisfaction of your stay. Please rest assured, we will address these issues with our housekeeping and catering teams to ensure we better meet our guests' needs and preferences in the future.Your feedback is invaluable to us as we strive to improve our service and ensure all aspects of our guest experience are up to the high standards we aim to maintain. We hope to have the opportunity to welcome you back, ensuring a stay that fully meets all your expectations.Warm regards,London House Hotel Team

10/10 有夠讚

Francesca

於 2024 年 2 月住了 3 晚
LHH Team 於 2024年3月6日回覆
Dear Francesca,Thank you for your perfect rating of 5/5! We're overjoyed to know that you had a fully satisfying experience with us. It's our top priority to ensure our guests enjoy a comfortable and memorable stay, and your feedback is a wonderful affirmation of our efforts.We look forward to the pleasure of welcoming you back to the London House Hotel for another exceptional visit.Warm regards,London House Hotel Team

10/10 有夠讚

Julia

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great value for the price, gorgeous location, helpful staff, close to the tube. Girls trip weekend perfect for two and loved it. Of all of the pretty moderately priced hotels in Notting Hill this one had the best reviews, and for good reason. Highly recommend.
於 2024 年 2 月住了 2 晚
LHH Team 於 2024年3月4日回覆
Dear Julia,Thank you for your glowing review and high recommendation. We're delighted to hear that you found great value for the price, enjoyed our gorgeous location, and were pleased with the helpfulness of our staff during your girls' trip weekend. Knowing that our proximity to the tube contributed to a perfect experience for you and that you loved your stay is incredibly rewarding for us.We're thrilled that among the moderately priced hotels in Notting Hill, our hotel stood out to you because of our reviews. It's our priority to ensure every guest has a memorable and enjoyable stay, and your feedback affirms our commitment to excellence.We appreciate your recommendation and look forward to welcoming you back for another wonderful experience.Warm regards,London House Hotel Team

8/10 不錯哦

Alexandra

喜歡:整潔度和員工素質
於 2024 年 2 月住了 3 晚
LHH Team 於 2024年3月4日回覆
Dear Alexandra,Thank you for your rating of 4/5. We're pleased to know that your experience with us was largely positive. We strive to provide the best service and comfort to our guests, and your feedback is invaluable as we continue to improve. If there are specific areas where you feel we could enhance our offerings, we would love to hear your thoughts. We look forward to the opportunity to welcome you back and aim for a 5/5 on your next stay.Warm regards,London House Hotel Team

10/10 有夠讚

Sarah

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very clean and the personell are very friendly
於 2024 年 2 月住了 3 晚
LHH Team 於 2024年2月28日回覆
Dear Sarah,Thank you for sharing your feedback. We're delighted to hear that you found our hotel to be very clean and our personnel very friendly. We take great pride in our cleanliness standards and in providing warm, welcoming service to all our guests. Your kind words are greatly appreciated and motivate us to continue delivering exceptional experiences. We look forward to welcoming you back for another pleasant stay.Warm regards,London House Hotel Team

8/10 不錯哦

Marc

喜歡:整潔度、員工素質和住宿環境和硬體
Great location and clean! 5 minutes from the tube. It was a little noisy between rooms but not bad overall.
於 2024 年 2 月住了 4 晚
LHH Team 於 2024年2月28日回覆
Dear Marc,Thank you for taking the time to share your feedback. We're thrilled to hear that you appreciated our great location and the cleanliness of our hotel, along with the convenience of being just 5 minutes from the tube. This certainly makes exploring the city much easier for our guests.We apologize for any noise disturbances experienced between rooms. We understand the importance of a peaceful environment for a restful stay and will look into ways to improve sound insulation to enhance our guests' comfort.Your overall positive remarks are greatly appreciated, and we're glad to know that these minor inconveniences did not significantly impact your stay. We look forward to the opportunity to welcome you back to the London House Hotel, striving to provide an even better experience next time.Warm regards,London House Hotel Team

6/10 一般般

Faith

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Our stay was lovely for the most part, however being put in a room with construction work outside the window was disappointing as it was very noisy.
於 2024 年 2 月住了 2 晚
LHH Team 於 2024年2月26日回覆
Dear Faith,Thank you for sharing your feedback regarding your recent stay with us. We're glad to hear that your experience was lovely for the most part, but we deeply apologize for the disappointment caused by the construction noise near your room. We understand how important a peaceful environment is for our guests, especially when staying with us for relaxation and rest.Please rest assured that your comfort is our top priority, and we take your feedback seriously. In the future, we will endeavor to allocate rooms away from any external noise sources whenever possible and communicate any unavoidable disturbances ahead of time.We hope to have another opportunity to welcome you back, ensuring a stay that is not only lovely throughout but also peaceful and exceeding your expectations.Warm regards,London House Hotel Team

10/10 有夠讚

Natasha

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I stayed this hotel close to a month. This property deserves much more than it's 3 star rating as the hotel is beautiful, the rating is only because they have no in house/ in room dining options. Housekeeping is offered daily, the sheets and quilts of high quality and laundered beautifully. Perfect room temperature, with bathroom floor tiled heating, high quality towels and bathroom products. Due to length of stay I had the pleasure of getting to know the reception staff on a more personal and deeper level. The team, are made of the most beautiful people and what makes this property an absolute stand out. The central London location is perfect, with two stations in walking distance. Mayfair two stops away, or if choosing to walk I reached the heart of Oxford Street in just under 40 minutes. Quite, clean and modern the area is safe, lot's of shopping options on the main strip and easy access to all the main supermarkets and pharmacy. I will return to this hotel in the future, and highly recommend to anyone looking for a fuss free, beautifully appointed hotel and gorgeous, warm and beautiful management.
於 2024 年 1 月住了 23 晚
LHH Team 於 2024年2月26日回覆
Dear Natasha,Thank you profoundly for your heartfelt and detailed feedback regarding your extended stay with us. We are truly honored to receive such high praise and grateful that our efforts to provide a top-tier guest experience are recognized. It's delightful to hear that the beauty of our hotel, the quality of our housekeeping, linens, room temperature control, bathroom amenities, and especially the warmth and excellence of our reception staff made such a positive impact on your stay.Your kind words about our team are especially appreciated; knowing that they helped make your stay memorable underscores the value we place on genuine, personal connections with our guests. We're also thrilled that our central London location served you well, providing convenient access to public transport, shopping, and some of the city's most iconic sights.We're proud to have earned your recommendation and are eagerly looking forward to your return. It will be our pleasure to welcome you back, ensuring another stay that exceeds your expectations, surrounded by the warmth and beauty of our management and team.Warm regards,London House Hotel Team

10/10 有夠讚

Cyra

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Does not offer parking but otherwise it was amazing
於 2024 年 2 月住了 5 晚
LHH Team 於 2024年2月26日回覆
Dear Cyra,Thank you for sharing your feedback. We're thrilled to hear that you found your stay with us amazing! We understand the inconvenience caused by the lack of parking facilities and appreciate your understanding in this matter. We continuously strive to ensure our guests have a comfortable and memorable experience, and your kind words affirm our efforts.We hope this minor inconvenience doesn't deter you from choosing to stay with us again in the future. We look forward to the opportunity to welcome you back for another amazing stay.Warm regards,London House Hotel Team

10/10 有夠讚

Micaela,Amsterdam

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Ideal spot for all sorts of activities. Tube near to accommodation
於 2024 年 2 月住了 2 晚
LHH Team 於 2024年2月26日回覆
Dear Micaela,Thank you for your positive feedback. We're delighted to know you found our location ideal for all sorts of activities and appreciated the convenience of having the tube station nearby. Our goal is to provide a base that allows our guests to explore and enjoy the best of what the city has to offer with ease. We look forward to welcoming you back in the future for another stay that meets all your needs.Warm regards,London House Hotel Team

10/10 有夠讚

??

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
部屋は思っていたよりも狭かったですが、一人でのステイだったので全く問題がなかったです。 拙い英語でもスタッフの方も親切にして頂けていいホテルでした。 地下鉄の駅も近くアクセスが便利です。
於 2024 年 2 月住了 2 晚
LHH Team 於 2024年2月23日回覆
Dear Yuta,Thank you for taking the time to provide us with your feedback. We're pleased to hear that, despite the room size being smaller than expected, your stay was comfortable and that our staff's kindness made a positive impact, especially appreciating your mention of their support with language. It's also great to know you found our location convenient, being close to the subway station. We strive to make all our guests feel welcome and supported, and we're glad we could do so for you. Looking forward to welcoming you back in the future.Warm regards,London House Hotel Team

8/10 不錯哦

François

團體旅遊
喜歡:整潔度、員工素質和設施服務
Bien.
於 2024 年 2 月住了 4 晚
LHH Team 於 2024年2月23日回覆
Dear François,Thank you for your succinct feedback. We're glad to hear you had a good experience with us. We hope to have the pleasure of welcoming you back to the London House Hotel for an even more enjoyable stay in the future.Warm regards,London House Hotel Team

10/10 有夠讚

Lena

於 2024 年 2 月住了 3 晚
LHH Team 於 2024年3月25日回覆
Dear Lena,Thank you for your perfect rating of 5/5! We're thrilled to know that your experience with us at London House Hotel was exceptional. It's our highest priority to ensure our guests enjoy a comfortable and memorable stay, and your feedback is a wonderful testament to our efforts.We look forward to the opportunity to welcome you back for another outstanding stay.Warm regards,London House Hotel Team

10/10 有夠讚

Emily

喜歡:整潔度和員工素質
於 2024 年 2 月住了 2 晚
LHH Team 於 2024年2月23日回覆
Dear Emily,Thank you so much for your perfect rating! We're delighted to know that you had a wonderful experience with us. It's our priority to ensure every guest leaves with such positive impressions. We look forward to welcoming you back to the London House Hotel for another 5/5 stay in the future.Warm regards,London House Hotel Team

10/10 有夠讚

Janet

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The twin room in the lower ground was large and newly decorated
於 2024 年 2 月住了 1 晚
LHH Team 於 2024年2月19日回覆
Dear Janet,We're thrilled to hear that you were pleased with the spaciousness and recent decoration of your twin room in the lower ground. Our team works diligently to ensure our rooms are not only comfortable but also aesthetically pleasing and up-to-date for our guests.It's wonderful to know that these efforts have contributed positively to your experience. We hope that the rest of the facilities and our service matched your expectations and made your stay even more enjoyable.Thank you for choosing London House Hotel, and we look forward to the opportunity to welcome you back in the future.Kind regards, London House Hotel Team

10/10 有夠讚

Maddy

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This was a much nicer hotel than I expected, I was pleasantly surprised when I arrived. The downstairs area is very lovely and clean and the room was also clean, comfortable and was perfect for one nights stay. I would definitely stay here again, also so close to so many shops and restaurants and two tube stops.
於 2024 年 2 月住了 1 晚
LHH Team 於 2024年2月19日回覆
Dear Maddy,We're delighted to hear that London House Hotel exceeded your expectations and that you found both the downstairs area and your room to be clean, comfortable, and perfect for your stay. It's wonderful to know that our facilities and the cleanliness of our hotel contributed positively to your experience.We're also pleased that you appreciated our convenient location, close to an array of shops, restaurants, and two tube stations, making it easy for you to explore and enjoy the local area.Thank you for considering us for future visits. We look forward to welcoming you back to London House Hotel and providing you with another pleasant stay.Kind regards, London House Hotel Team

8/10 不錯哦

Lindsey

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Friendly and helpful staff. Clean facilities.
於 2024 年 2 月住了 3 晚
LHH Team 於 2024年2月19日回覆
Dear Lindsey,Thank you for your kind words regarding our staff and the cleanliness of our facilities at London House Hotel. We take great pride in offering friendly and helpful service, as well as maintaining high standards of cleanliness throughout our hotel. It's heartening to hear that these aspects of your stay were satisfactory.We look forward to the opportunity to welcome you back in the future for another pleasant and comfortable stay.Kind regards, London House Hotel Team

10/10 有夠讚

Mariana

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Our room was nice and small but it worked for our one night stay. We slept very comfortably. It was close to dining and some shopping. For some reason the address and navigation took us to the alley but we were able to find our way to the main entrance. Our room was close to the restrooms/toilets and maybe storage areas? Which made it a little noisy. But we would definitely stay here again.
於 2024 年 2 月住了 1 晚
LHH Team 於 2024年2月19日回覆
Dear Mariana,Thank you for sharing your experience with us at London House Hotel. We're glad to hear that your room, although small, was comfortable for your one-night stay and that you found its location convenient for dining and shopping. We apologize for any confusion caused by the navigation to our main entrance and appreciate your understanding as you found your way.We also note your comments about the noise due to the proximity of your room to the restrooms/toilets and possibly storage areas. For future stays, please feel free to request a room in a quieter part of the hotel, and we will do our best to accommodate your preferences.Your willingness to stay with us again is the highest compliment we could receive, and we look forward to welcoming you back for another comfortable and enjoyable visit.Kind regards, London House Hotel Team

10/10 有夠讚

Peter

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
Good location for Paddington just one stop away via tube. Plenty of local dining options. Only 5 stops to Oxford Street.
於 2024 年 2 月住了 1 晚
LHH Team 於 2024年2月19日回覆
Dear Peter,Thank you for sharing your positive feedback about the London House Hotel's location. We're delighted to hear that you found our proximity to Paddington station convenient, with just one tube stop away facilitating your travel plans. It's also great to know that the variety of local dining options added to your experience and that our location made it easy for you to reach Oxford Street within just five tube stops.Our aim is to provide a convenient base for our guests to explore the best of London, and we're glad to see this reflected in your stay. We look forward to the opportunity to welcome you back in the future for another pleasant and convenient visit.Kind regards, London House Hotel Team

8/10 不錯哦

Tiziana

情侶出遊
喜歡:整潔度、員工素質和設施服務
ottima posizione, vicino a due stazioni della metro, reception h24, camera pulita. Consigliato per brevi soggiorni in città.
於 2024 年 2 月住了 4 晚
LHH Team 於 2024年2月19日回覆
Dear Tiziana,Thank you for your positive feedback and for recommending London House Hotel. We're delighted to hear that you found our location excellent, conveniently close to two metro stations, and that our 24-hour reception and clean rooms met your expectations for a short stay in the city.Your satisfaction is our top priority, and we're glad we could provide a comfortable and convenient base for your visit to London. We look forward to the opportunity to welcome you back for another stay in the future.Kind regards, London House Hotel Team

8/10 不錯哦

Linda

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Wonderful location! Our room was tiny, so if you have a lot of luggage it gets a bit cramped. Lots of dining options nearby. Also there is construction going on at a nearby property so can be really noisy in the morning.
於 2024 年 2 月住了 2 晚
LHH Team 於 2024年2月23日回覆
Dear Linda,Thank you for taking the time to share your feedback. We're thrilled to hear that you enjoyed our wonderful location and the abundance of dining options nearby. We understand the challenges presented by a smaller room, especially when traveling with significant luggage, and appreciate your patience regarding this aspect of your stay. We also apologize for any inconvenience caused by the nearby construction noise in the mornings. Your comfort is important to us, and we will take your comments into consideration as we strive to improve our guest experience. We hope to have the opportunity to welcome you back, perhaps in a room that better meets your needs for space and tranquility.Warm regards,London House Hotel Team