If you want a proper hotel, this isn't it!
This hotel is only suitable for students or those on a very low budget. That is fine but I was EXTREMELY disappointed with it. In 2018 I stayed in a MyStays hotel in Kyoto which was superb and that's why I booked at Ueno, Iriyaguchi. A big mistake!
There are two MyStays hotels at Ueno, a few metres apart. I went to the wrong one and was directed to the other one, a sort of annex. The lobby was extremely small and I was in a queue behind people with backpacks and families with lots of children, all scruffily dressed. This concerned me. When I reached the tiny check-in desk, I was greeted by a miserable Japanese female who ignored me. I was finally checked in by another staff member.
The room was clean, but there was no bedside lamp, only a baleful fluorescent light in the ceiling.
No room cleaning available! No service at all!
Right outside my window was a major building site, with another next to that. There was a digger and a huge drilling machine - absolutely awful.
No prior warning was given by the hotel about the terrible noise and danger from the building site.
I have lived in Japan for 44 years and know it well so I asked the check-in staff to find me another hotel but all were full that day.
Finally, they found me a room for the next two nights at a nearby hotel, the Nohga, which was superb.
Hotels.com were very helpful and gave me a refund. Well done, them!