露台/庭院

薰衣草 V 飯店的評分

4 out of 5
薰衣草 V 飯店
70 Jellicoe Road, Singapore

評論

7.6

不錯哦

10 分,有夠讚;1000 則評論中有 286 則" "
8 分,不錯哦;1000 則評論中有 387 則" "
6 分,一般般;1000 則評論中有 179 則" "
4 分,不太好;1000 則評論中有 90 則" "
2 分,很糟糕;1000 則評論中有 58 則" "

7.6/10

整潔度

7.8/10

員工素質

7.6/10

設施服務

7.4/10

住宿環境和硬體

7.4/10

環保程度

評論

10/10 有夠讚

Ting-Chien

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 1 月住了 2 晚
Yu Ming 於 2024年1月24日回覆
We are glad you had an overall pleasant stay and we look forward to welcome you back again for an even better experience.

10/10 有夠讚

woo Funny Suet Fan

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice place to stay, will come agian
於 2024 年 1 月住了 4 晚
Yu Ming 於 2024年1月21日回覆
Thank you for your full score rating!

8/10 不錯哦

Tsz Ching

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 3 晚
Yu Ming 於 2024年1月21日回覆
Thank you for your positive rating

8/10 不錯哦

Wai Cheung

家庭旅遊
喜歡:住宿環境和硬體
於 2024 年 1 月住了 2 晚
Yu Ming 於 2024年1月11日回覆
Thank you for your positive rating!

8/10 不錯哦

Wai Cheung

於 2024 年 1 月住了 2 晚
Yu Ming 於 2024年1月15日回覆
Thank you for your positive rating!

10/10 有夠讚

CHIA CHUNG

於 2023 年 12 月住了 3 晚
Yu Ming 於 2023年12月14日回覆
Thank you for your full score rating! We are delighted you enjoyed your stay with us and we look forward to welcome you back again soon!

8/10 不錯哦

Wee Choo

於 2023 年 12 月住了 1 晚
Yu Ming 於 2023年12月13日回覆
Thank you for your full score rating! I am glad you enjoyed your stay with us and we look forward to having you with us again

8/10 不錯哦

KWOK SHING SAMUEL

家庭旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
房間清潔服務員在早上十時半左右便會試圖進入房間進行清潔 !沒有理會該房間是否有住客或客人是否已離開!本人住宿五日有三日發生此情況!
Yu Ming 於 2024年2月13日回覆
Thank you very much for placing your review regarding your stay with us. We are pleased to read that you were satisfied with your recent stay and that everything suited you perfectly.

8/10 不錯哦

FUCHUAN

於 2023 年 11 月住了 1 晚
Yu MIng 於 2023年12月8日回覆
Thank you for your positive rating

4/10 不太好

Hung Tsai

商務旅客
不喜歡:住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 2 晚
Edmund 於 2023年11月13日回覆
Thank you for taking the time to share your feedback with us. We sincerely apologize that your experience at V Hotel Lavender fell short of expectations.We are truly sorry to hear that you encountered challenges during your stay. Your concerns are important to us, and we take them seriously. If you could provide more details about the specific issues you faced, it would be immensely helpful for our team to understand and rectify the situation. We are committed to continuous improvement and value your input in helping us enhance the guest experience.We understand the importance of your comfort and satisfaction, and we would like to make things right. Please feel free to reach out to us here so that we can discuss your concerns in more detail.Once again, we apologize for any inconvenience you experienced. We appreciate your feedback and the opportunity to learn from your experience. We hope to have the chance to welcome you back in the future and provide you with the excellent stay you deserve.

6/10 一般般

Eric

商務旅客
The overall condition of the hotel is acceptable, specially the location and the convivence for MRT being so close. However, the bathroom is way too small (specially the shower area) which didn't even allow me to have shower properly with the very tiny space. The elevator during peak hours were horrible, sometimes even with hotel staffs occupying with the trolley and staffs were a bit less well train for their service quality. However, I must say that for the price they have charged, it is overall still acceptable.
於 2023 年 10 月住了 5 晚
Yu Ming 於 2023年10月29日回覆
Thank you for your review. I am glad you had an overall pleasant stay with us and we duly take note of your comments and will surely work to improve. We hope to welcome you back for an improved experience in the near future.

8/10 不錯哦

Funny Suet Fan

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 10 月住了 4 晚
yu ming 於 2023年10月15日回覆
Thank you very much for placing your review regarding your stay with us. We are pleased to read that you were satisfied with your recent stay and that everything suited you perfectly.

4/10 不太好

Nan

於 2023 年 9 月住了 3 晚
Yu Ming 於 2023年9月22日回覆
Dear Nan, Thank you for providing us with a rating after your stay with us. It appears that we fall short of your expectation. We do take our guest feedback seriously and should there be any issues or areas we can improve on, you may email our hotel directly as we would like to find out more and work towards improvement and provide better customer service. We do hope you would choose us again for us to provide you with an improved experience in future.

6/10 一般般

TZU NING

We are couples to stay but no double bed available. In addition, the tower have some bad smells, however, overall the service were still acceptable.
於 2023 年 9 月住了 3 晚
Edmund 於 2023年9月21日回覆
Good day Dear Guest. Thank you for taking the time to write to us about your stay. I am sorry to hear that we could not provide a double room for your accommodation needs. I take note of the towel smell and will share this with my team. Thank you once again for staying with us and we hope to welcome you again. Safe and wonderful travels always!

10/10 有夠讚

Alan

團體旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
Location is good. Some good restaurants at the walking distance from the hotel.
於 2023 年 9 月住了 4 晚
Edmund 於 2023年9月21日回覆
Good day dear Guest! Thank you very much for staying with us and taking your time to give a positive review! I am heartened that our hotel served your accommodation needs in Singapore. We hope to welcome you again and till then, safe and wonderful travels always!

4/10 不太好

LING JHANG

團體旅遊
不喜歡:住宿環境和硬體
地點便利,樓下就是綠線Lavender 站,還有麥當勞及小吃店。房間隔音很差,冷氣爆炸冷。
於 2023 年 9 月住了 5 晚
Edmund 於 2023年9月20日回覆
Dear Sir, I am sorry to hear that your stay with us was not up to expectations. We take our guests' feedback seriously and will be looking into these areas of concern that you brought you. Thank you for giving us an opportunity to improve and we look forward to welcoming you again. Safe travels always.

10/10 有夠讚

真實旅客

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Good!
Very Good! Near MRT
於 2023 年 7 月住了 9 晚
Edmund 於 2023年8月18日回覆
Dear Guest,Thank you very much for taking your time to give us a review and we can see that you enjoyed your stay. We hope to be able to welcome you the next time you visit Singapore. Until then, safe and happy travels from us!

6/10 一般般

Hiu yin

於 2023 年 8 月住了 1 晚
yu ming 於 2023年8月6日回覆
Thank you for positive rating

8/10 不錯哦

woo Funny Suet Fan

喜歡:整潔度、員工素質和住宿環境和硬體
服務態度良好
於 2023 年 6 月住了 3 晚
Yu Ming 於 2023年6月15日回覆
Thank you for your lovely review look forward to welcome you back again soon

8/10 不錯哦

Koon Fei Pansy

團體旅遊
喜歡:客房舒適度
於 2023 年 3 月住了 3 晚
Yu Ming 於 2023年3月19日回覆
Thank you for your positive rating we hope to welcome you back again soon!

6/10 一般般

SHIH TING

於 2023 年 3 月住了 3 晚
Yu MIng 於 2023年3月15日回覆
We are delighted you had an overall pleasant stay and we look forward to welcome you back again.

8/10 不錯哦

Ray

商務旅客
喜歡:整潔度、設施服務和住宿環境和硬體
Goog
於 2023 年 3 月住了 2 晚
Yu Ming 於 2023年3月3日回覆
Thank you for your positive review look forward to welcome you back again soon

2/10 很糟糕

CHIA CHING

於 2023 年 2 月住了 1 晚
Yu Ming 於 2023年2月28日回覆
We are saddend that we did not live up to your expectation. You may contact us directly should there be issues you wish to raise for your stay with us

8/10 不錯哦

Funny Suet Fan

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
還是不錯,可是冷氣太冷
於 2023 年 2 月住了 4 晚
yu ming 於 2023年2月26日回覆
Thank you for your lovely review look forward to welcome you back again soon!

6/10 一般般

HSIN CHANG

商務旅客
不喜歡:整潔度
於 2023 年 2 月住了 2 晚
Yu Ming 於 2023年2月25日回覆
Thank you for your rating look forward to welcome you back again soon

10/10 有夠讚

Man Ying Cora

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 2 月住了 3 晚
Yu Ming 於 2023年4月18日回覆
Thank you for your lovely review look forward to welcome you back again soon!

6/10 一般般

Chor Cheung

2/10 很糟糕

真實旅客

家庭旅遊
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
不會再入住
隔音不好 服務態度不好 浴室很小、小到洗澡的時候還會撞到 水忽冷忽熱,洗澡到後面還變冷水 請櫃檯幫忙處理他們也愛理不理 不好的住宿體驗 不會再入住!
於 2022 年 12 月住了 4 晚
Yu Ming 於 2022年12月19日回覆
Thank you for your review. Please accept my apology for any shortfalls in service delivery during your stay with us. We will look into the issues highlighted and review for future improvements. We do hope to be given the opportunity for us to provide you with an improved experience in the near future.

4/10 不太好

Kai Cheung

團體旅遊
喜歡:員工素質
不喜歡:整潔度、設施服務和住宿環境和硬體
Which is easy to reach and very close to the MRT station. BUT!! I say but!! Which is very dirty and poor condition.
於 2022 年 12 月住了 4 晚
Yu Ming 於 2022年12月14日回覆
Thank you for your review. Please accept my apology for any shortfalls in service delivery during your stay with us. We will look into the issues highlighted and review for future improvements. We do hope to be given the opportunity for us to provide you with an improved experience in the near future.

2/10 很糟糕

真實旅客

商務旅客
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
從未住過如此差的四星級飯店
超級差的飯店 舊又髒
於 2022 年 11 月住了 3 晚
Yu Ming 於 2022年12月9日回覆
Thank you for your review. Please accept my apology for any shortfalls in service delivery during your stay with us. We will look into the issues highlighted and review for future improvements. We do hope to be given the opportunity for us to provide you with an improved experience in the near future.

2/10 很糟糕

真實旅客

商務旅客
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
No hotel Can’t be worse than this one
Worst experience in ASEAN, especially in Singapore Very dirty, small, old room How could it say 4 stars? Even not worth for 3 stars. Loud air conditioner
於 2022 年 11 月住了 3 晚
Yu Ming 於 2022年12月5日回覆
Thank you for your review. please accept my apology for any shortfalls in service delivery during your stay with us. We will look into the issues highlighted and review for future improvements. We do hope to be given the opportunity for us to provide you with an improved experience in the near future.

8/10 不錯哦

KEUNG SHUN

喜歡:整潔度、員工素質和客房舒適度
於 2022 年 11 月住了 1 晚
Yu Ming 於 2022年11月28日回覆
Thank you for your review. We are glad you enjoyed your stay and we look forward to welcome you back again soon

4/10 不太好

sheng hsuan

於 2022 年 11 月住了 3 晚
Yu Ming 於 2022年11月12日回覆
Thank you for your feedback. We hope to welcome you back for an improved experience in the near future.

10/10 有夠讚

Funny Suet Fan

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Location ,非常方便。
Yu MIng 於 2022年11月12日回覆
Thank you for your full score review, Look forward to welcome you back soon!

6/10 一般般

Cheuk Yan

商務旅客
喜歡:員工素質
於 2022 年 9 月住了 6 晚
Yu Ming 於 2022年10月3日回覆
Thank you for your rating, although we wished more could be shared, we hope you would choose us again when you visit Singapore for us to provide you with an improved experience.

10/10 有夠讚

真實旅客

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 9 月住了 2 晚
Yu Ming 於 2022年10月2日回覆
Thank you for your positive 10/10 review! We look forward to welcome you back again soon!

10/10 有夠讚

Huan

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 8 月住了 20 晚
Yu Ming 於 2022年9月14日回覆
We appreciate your positive feedback about our hotel and were delighted to know that you have enjoyed your stay with us. We do take pride in catering to our guests' needs the best way we can. When you're traveling to our area again soon, do not hesitate to stay with us.

10/10 有夠讚

WENPIN

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
地鐵旁最佳入住酒店
8/24第二次入住V酒店地鐵站旁去哪都方便機場地鐵EW11勞明達站隔壁EW8、12很多百貨公司連在一起吃喝玩樂逛街看展坐船去印尼巴淡島都便捷8/31號去看醫美展回再入住一晚隔天轉機去越南旅遊再回台北
於 2022 年 8 月住了 1 晚
Yu Ming 於 2022年8月31日回覆
Thank you for your positive review. We are glad you enjoyed our hotel great location and we look forward to welcome you back again soon

10/10 有夠讚

真實旅客

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 8 月住了 1 晚
Yu ming 於 2022年8月31日回覆
Thank you for your positive review. We are glad you enjoyed your stay and we look forward to welcome you back again soon

6/10 一般般

Fangyi

商務旅客
不喜歡:整潔度
於 2022 年 8 月住了 3 晚

4/10 不太好

真實旅客

家庭旅遊
不喜歡:整潔度、住宿環境和硬體和客房舒適度
Cp值非常的差,唯一優點地鐵樓上,房間清潔極差
於 2022 年 8 月住了 2 晚
Yu Ming 於 2022年8月13日回覆
Thank you for your review. please accept my apology for any shortfalls in service delivery during your stay with us. We will look into the issues highlighted and review for future improvements. We do hope to be given the opportunity for us to provide you with an improved experience in the near future.

8/10 不錯哦

CHENGHAO

商務旅客
喜歡:整潔度和員工素質
於 2022 年 7 月住了 7 晚
Yu Ming 於 2022年8月13日回覆
Thank you for your positive review. We are glad you enjoyed your stay with us and we look forward to welcome you back again soon

10/10 有夠讚

WEI LING

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 7 月住了 7 晚
Yu Ming 於 2022年8月13日回覆
Thank you for your positive review. We are glad you enjoyed your stay with us and we look forward to welcome you back again soon

4/10 不太好

PING KUN

商務旅客
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 7 月住了 1 晚
Yu Ming 於 2022年8月13日回覆
Thank you for your positive review. We are glad you enjoyed our hotel great location and we look forward to welcome you back again soon

6/10 一般般

Kin

家庭旅遊
喜歡:員工素質
不喜歡:整潔度
地點很方便,地鐵站上蓋,附近飲食店鋪多。衛生不太好,房間地板很粘,布拖鞋走在房間地板上提腳會發出「捏捏」響,我洗頭掉在企缸的一大撮長髮兩天還在,要我向房間服務員提要求才清掉。看到白色床單和被套都有一兩小點血跡。前台服務態度還好。
於 2020 年 1 月住了 1 晚
yu ming 於 2020年2月5日回覆
We are truly sorry to hear that your stay with us was a disappointment. The team has reviewed your feedback and please be assured that we always work towards improvements. Guests are our priority and we are sorry to hear that you felt otherwise during your stay with us. Once again, we apologise for all that has happened during the course of your stay and thank you for review.

10/10 有夠讚

Yi Cheng

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
很棒
很棒,但冷氣溫度有點難控制
於 2020 年 1 月住了 2 晚
yu ming 於 2020年2月1日回覆
Thank you for your positive rating we look forward to welcome you back again soon

8/10 不錯哦

真實旅客

喜歡:員工素質、設施服務和住宿環境和硬體
於 2020 年 1 月住了 1 晚
yu ming 於 2020年2月1日回覆
Thank you for your positive rating. Looking forward to have you with us again

4/10 不太好

Wing Man Raymond

家庭旅遊
喜歡:整潔度和住宿環境和硬體
不喜歡:客房舒適度
Too small and too many
The room and toilet are too small. There many tourist groups in the hotel and always need to wait long time for lift. The hotel is not worth for the price, Hotels.com should reduce the rating of this hotel.
於 2020 年 1 月住了 4 晚
yu ming 於 2020年2月2日回覆
We apologize that we did not live up to your expectation during your recent stay. We have taken note of your comments and will look to improve on our offerings. We hope you would choose us again for us to provide you with an improved experience in the near future

8/10 不錯哦

真實旅客

喜歡:員工素質、設施服務和住宿環境和硬體
於 2020 年 1 月住了 1 晚
yu mign 於 2020年1月31日回覆
Thank you for your positive rating. We look forward to welcome you again soon

8/10 不錯哦

Wing Cheung

喜歡:員工素質
於 2020 年 1 月住了 2 晚
yu ming 於 2020年1月25日回覆
Thank you for your positive feedback about our hotel. We are delighted you enjoyed our hotel's location and we do take pride in catering to our guests' needs the best way we can. When you're traveling to our area again soon, do not hesitate to stay with us.