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Reviews of The Lodge At Blue Lakes

3 out of 5
The Lodge At Blue Lakes
5135 W Highway 20, Upper Lake, CA

Reviews

8.4

Very Good

Rating 10 - Excellent. 269 out of 574 reviews" "
Rating 8 - Good. 184 out of 574 reviews" "
Rating 6 - Okay. 60 out of 574 reviews" "
Rating 4 - Poor. 32 out of 574 reviews" "
Rating 2 - Terrible. 29 out of 574 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Nimesh

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were unhygienic. Side tables not wiped, floor felt greasy. Water doesn’t drain quick enough in shower and you are standing in water as you bathe. Not terrible (bad enough that I would stay somewhere else next time) until the electricity and water was cut off at night, due to scheduled maintenance. The cheat who manages the place ran away, nowhere to be found instead of telling guests about scheduled maintenance. Guests left to fend for themselves. I submitted a partial refund request since the property owner knowingly left guests at a property that had inadequate facilities. The property owner confirmed their bad intentions by refusing to respond to that request from Expedia though. However, I am sure they will claim innocence on a public forum seeing the an unwanted review now. All the best to anyone that goes there knowingly.

10/10 Excellent

Rikki

Liked: Cleanliness, staff & service, property conditions & facilities
very beautiful areas
Stayed 1 night in Mar 2024
Response from General Manager on 2024/4/1
Dear Rikki,Thank you so much for choosing to stay with us at The Lodge at Blue Lakes. Our goal is to provide every guest with a wonderful experience, and we're thrilled that was the case for you. It's great to read you enjoyed our beautiful location. The pleasure was all ours, and we hope to welcome you back in the future.-Hospitality Team

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Alisha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being near the lake was relaxing. Luxury stay
Stayed 1 night in Dec 2023
Response from General Manager on 2024/2/2
Dear Alisha,Thank you so much for the high rating. We're so happy to know that our location on Blue Lakes left a positive impression on you and that you had a good time with us overall. Please come back and join us again soon.-Hospitality Team

2/10 Terrible

Laura

Disliked: Cleanliness
Stayed 1 night in Jan 2024

2/10 Terrible

Linda

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
first of all i stayed 4 nights but not by choice wouldnt reinburse my money 223.49 per night the room sopose to have a fire place which it had apot belly stove which never worked the heater \ac unit wouldnt change the degrees so it stayed on heat the whole time or nothen filled up the jacuzzi tub and only recived warm water. the tv wouldnt even get a normal show on it so i used my tablet towatch tv and the maid never even cleaned my room not one time no clean towels no clean sheets nothen had to use the same ones over and over again .. the parking lot had trash in it and get this im the only guest there well no wonder id hate to see this place busy .
Stayed 3 nights in Jan 2024
Response from General Manager on 2024/1/11
Dear Linda,Thank you for letting us know about your stay. Please accept our sincere apologies for the maintenance issues in your room. Please know there is always someone available to assist you with any situations you may encounter, and we are more than happy to provide you with any items you may require. We encourage you to reach out to the third party you booked through regarding any reimbursement requests. Our team wishes you pleasant future travels. -Hospitality Team

6/10 Okay

Susan

Just ok
Stayed 1 night in Oct 2023
Response from General Manager on 2024/1/11
Dear Susan,We greatly appreciate you leaving us a review. In order to better address specific issues, we encourage you to reach out to us with additional information about how we could have improved your visit. We hope to hear from you soon. -Hospitality Team

8/10 Good

Sujan, Santa Clara

Liked: Staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Regina

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is gorgeous! It is quiet, and dog-friendly. We recommend a lakeview room. Beautiful view!
Stayed 1 night in Nov 2023
Response from General Manager on 2023/11/21
Dear Regina,Thank you for your stay at The Lodge at Blue Lakes as well as your wonderful review. We know that our furry friends are part of the family, so we are happy to help accommodate your needs to have them join you. We are also thrilled to know you enjoyed our peaceful accommodations and gorgeous views. We look forward to having you stay with us again for another memorable getaway.-Hospitality Team

6/10 Okay

Sushil

Liked: Cleanliness
Stayed 1 night in Oct 2023

10/10 Excellent

Jason

Stayed 1 night in Oct 2023

8/10 Good

Dorsey

Stayed 1 night in Sep 2023

10/10 Excellent

GARRY

Traveled with group
Stayed 1 night in Sep 2023

6/10 Okay

Jennie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

James, San Carlos

Stayed 2 nights in Sep 2023

10/10 Excellent

james

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go it is great
Great location
Stayed 1 night in Sep 2023
Response from General Manager on 2023/9/14
Dear James,It was such a pleasure having you as our guest! We're thrilled you had an enjoyable experience, and we appreciate you highlighting our fabulous location. Thank you for your kind words, and we look forward to welcoming you back to our lovely property!-Hospitality Team

8/10 Good

RANDAL

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Grace

Stayed 1 night in Jul 2023

10/10 Excellent

Randal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

Francisca

Traveled with family
Not worth $250
Very expensive. TV had no sound. Not enough towels for 4 people or toilet paper.
Stayed 2 nights in Jul 2023
Response from General Manager on 2023/7/14
Dear Francisca,We appreciated the opportunity to host you. We're sorry to hear about the difficulties with your tv, and we'll inform our maintenance team of your feedback. While we strive to keep our accommodations well-equipped, please know you can always reach out to our front desk for additional in-room amenities and fresh towels. Please consider returning in the future for an even better stay. -Hospitality Team

6/10 Okay

Therese

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Kristi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this place!!
We had an amazing stay at Blue Lakes. All the staff are so nice and the area it is in is amazing. So perfect for families or a romantic getaway. This is our go to place every year from now on.
Stayed 2 nights in Jun 2023
Response from General Manager on 2023/6/30
Dear Kristi,Thank you for the wonderful review! We're so pleased our amazing staff and wonderful location impressed you, and we look forward to hosting your next getaway at The Lodge at Blue Lakes.-Hospitality Team

4/10 Poor

pamela

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

10/10 Excellent

Rosa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Kitsum, Pacifica

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and helpful. We came here several times before and this time we noticed some slight improvement here and there like we now have a microwave in the room. The place is kept immaculately neat and tidy. Don't expect a first class resort, but it has all the essentials you'll need for a comfortable stay and most important of all, it is quiet, peaceful, beatiful and the lake is refreshing to swim in.
Stayed 2 nights in Jun 2023
Response from General Manager on 2023/6/18
Dear Kitsum,What a fantastic review to receive! It is always an honor to welcome back a valued guest, and we are thrilled that you highlighted the improvements and hard work of our awesome team. Thank you so much for your kind words, and we look forward to your next visit to The Lodge at Blue Lakes!-Hospitality Team

2/10 Terrible

Joseph

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No notice of permanent pool closure and continental breakfast discontinuance. Additional fees on standard inclusions. Terrible value.
Stayed 1 night in Jun 2023
Response from General Manager on 2023/6/8
Dear Joseph,Thank you for sharing your thoughts. It's unfortunate you were disappointed with certain aspects of your stay. We certainly strive for full transparency, which is why our Expedia page does not mention a swimming pool or continental breakfast. We apologize for the inconvenience, and we hope you will consider joining us again.-Hospitality Team

2/10 Terrible

Brady

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay. Staff very nice, view’s fantastic. We stayed on lake view side, rented a boat for a hour & went out on the lake on a sunny day. Very relaxing. Would recommend it.
Stayed 1 night in May 2023
Response from General Manager on 2023/5/27
Dear Andrew,It was a privilege to serve you, and we thank you for your excellent review. We're so glad you enjoyed our friendly hospitality and beautiful views, and we trust you had a relaxing trip. Come back to see us again!-Hospitality Team

10/10 Excellent

SHEILA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful lake
Stayed 1 night in May 2023
Response from General Manager on 2023/5/27
Dear Sheila, Thank you so much for your review and for giving us a perfect rating! We're delighted you had an enjoyable experience and appreciated our beautiful surroundings. It was a pleasure having you here, and we hope to welcome you back again soon.-Hospitality Team

8/10 Good

Nadia

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2023

10/10 Excellent

ANTHONY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again.
It was a great first experience with my wife. The views were amazing.
Stayed 2 nights in Apr 2023
Response from General Manager on 2023/5/5
Dear Anthony,Thank you so much for your five-star rating! It's a delight knowing you and your wife enjoyed the views at our property, and we look forward to welcoming you back to The Lodge at Blue Lakes for another amazing experience.-Hospitality Team

10/10 Excellent

Julius

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place
Stayed 2 nights in Apr 2023
Response from General Manager on 2023/5/3
Dear Julius,We are overjoyed that you had a five-star stay with us at The Lodge at Blue Lakes. We trust our comfortable rooms and friendly service impressed you, and we hope to see you again!

10/10 Excellent

Brian

Liked: Staff & service, amenities, property conditions & facilities
This is a pretty nice place.
Stayed 1 night in Apr 2023
Response from General Manager on 2023/4/24
Dear Brian,Wow! Thank you so much for the perfect rating. We are thrilled to see that you enjoyed our fantastic accommodations. It would be an honor to welcome you back to The Lodge at Blue Lakes. -Hospitality Team

2/10 Terrible

marion

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Feb 2023

8/10 Good

Jenni

Traveled with family
Liked: Cleanliness, property conditions & facilities
Beautiful view. Wish it was closer to dining and shopping. Not much to do here when it’s cold.
Stayed 1 night in Mar 2023
Response from General Manager on 2023/3/10
Dear Jenni,We're delighted that you loved the view, but it is unfortunate that you felt our location didn't offer much more than that. While we have a focus on relaxation here at our property, our team is always willing to direct you toward local activities or events so that you don't miss out on anything going on during your trip. Overall, we're glad you enjoyed your time enough to grant us a high rating, and we hope to welcome you back to The Lodge at Blue Lakes in the future.-Hospitality Team

2/10 Terrible

Ganeva

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The first night the tv didn’t work because the service was cutting out. During the day there was vacuums, leaf blowers, and power tools right outside of my door. The 2nd night all water was cut off at midnight. The room had a strong odor of bleach/chlorine.
Stayed 2 nights in Jan 2023
Response from General Manager on 2023/2/1
Dear Ganeva,Your voice is important to us, and we appreciate you making it heard. Please accept our sincere apologies that your stay and our accommodations fell below your expectations. Your feedback is valuable to us, and we assure you that we will reflect on and seize all opportunities for improvement. If there is any chance to welcome you back in the future and change your perceptions, we'd be thankful for it.

10/10 Excellent

Vedrana

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms and lovely property.
Stayed 1 night in Dec 2022
Response from General Manager on 2022/12/31
Dear Vedrana,It was a privilege to host you at The Lodge at Blue Lakes. Thank you for drawing attention to our awesome rooms and beautiful property. We are honored to receive your outstanding review and hope to have the pleasure of welcoming you back soon!

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Joy A. on 2022/10/20
Hi Janice,Thank you for taking the time to give us some rate.We appreciate your business with us and we hope to be of service to you again.Kind Regards,Joy A.

10/10 Excellent

Dana

Stayed 1 night in Oct 2022
Response from Charm, Guest Relations on 2022/10/16
Dear Dana, thank you for staying at The Lodge at Blue Lakes. We hope your experience at the resort was pleasant. We would love to see you again soon!

10/10 Excellent

VIRGINIA, South San Francisco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for kayaking, swimming and paddle boarding. Very friendly staff, nice and quiet property. Beautiful Lake and good weather. Casino is nearby and the restaurant is good. Love this place, I highly recommended.
Stayed 3 nights in Oct 2022
Response from Charm, Guest Relations on 2022/10/16
Dear Virginia, thank you for letting us know about your recent stay with us. It's guests such as yourself who enjoy a positive experience and go out of their way to offer positive feedback that tremendously motivates our staff. We are pleased that you were happy with our resort and that The Lodge at Blue Lakes exceeded your expectations. We would love the chance to welcome you back very soon!

10/10 Excellent

tom

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
the lake view from are room
Stayed 1 night in Sep 2022
Response from Joy, General Manager on 2022/10/6
Dear Tom, thank you for giving us a 5-star rating! We strive to provide excellent service to our guests, and knowing that you had a pleasant stay helps us to continue on that path. We hope you will come back soon!

4/10 Poor

Inna

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed at the property twice. After 1st stay, i noticed issues but decided to give another try. Have just completed our second stay over the Labor weekend, and left the property in disbelief. The room: the bedding sheets and blanket were yellow stained, which was disgusting. There were tons of uncleaned hair sitting in the tub drain. The bed was squeaking with every move I made. However, the major nuance was about property overselling on the day passes. Anyone (ridiculous amount of people) can get it for just $25 and spend the day. The outcome: all the lounge chairs sitting by the lake view rooms are quickly taken away, random people entering the property occupying every inch of the grass field along with the the tables, playing loud music as they wish. The little beach that the property has is overcrowded: people, inflatables, etc. Getting our kayak out from the water to the room was practically impossible as the walkway was also occupied. No one from the property management cares to check in on what's going on there day time on enforce any kinds of rules. Feels like it's a money making machine approach - making whatever amount $$$ they can. I booked an expensive room expecting peace and quiet (and that's what their pictures and advertisement make you believe you'll get there). Trash: was kept uncleaned with piles of garbage laying on the floor across the property. Unsanitary and unbelievable. You had crowds over the weekend, make an effort to clean right away!
Stayed 4 nights in Jul 2022
Response from Joy, General Manager on 2022/9/9
Dear Inna, thank you so much for taking the time to write this detailed review. We will use it to identify the areas to improve and will certainly pass along your feedback to the appropriate personnel. We apologize for the inconvenience you have experienced, and we hope you will give us another chance to delight you on your next visit.

10/10 Excellent

Omar, Lincoln

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire experience was thoroughly enjoyable the entire (3) days we we there. We will most definitely be visiting again for many years to come.
Stayed 3 nights in Aug 2022
Response from Management on 2022/9/2
Dear Omar, we appreciate your thoughts on our recent stay. We are delighted to hear that you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Bridget, Sacramento

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome! Nice property! Boats are very nice run smooth. Rooms are very clean ! Enjoy the scenery and the view of the lake outside the back door of your kitchen.Nice patio chairs and crisp air.Thank you Joy for all your time and effort making sure we were happy ♥️
Stayed 2 nights in Aug 2022
Response from Management on 2022/9/2
Dear Bridget, it was a pleasure to have you as our guest. We are pleased to know that you enjoyed your vacation at The Lodge at Blue Lakes. The staff is truly committed in giving our guests a memorable stay. Please be assured that we will convey your compliments to Joy, who works hard everyday to ensure that we execute what is expected of us. We thank you for the opportunity to serve you and hope that your future stays with us will be enjoyable ones.

10/10 Excellent

Martin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022
Response from Joy Aguilar on 2022/8/28
Hi Martin,Thank you so much for taking the time to give us a rating.We appreciate your business with us.We hope to see you again in the future.Kind Regards,Joy A.

8/10 Good

Amber

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The coffee pot wasn’t clean, I had to clean prior to making our coffee. There was no “beach” or anything near the lake, only extremely expensive boat rentals. No food options close by but Judy’s Junction was great, about 10min away for breakfast/lunch.
Stayed 1 night in Aug 2022
Response from Joy, General Manager on 2022/8/20
Dear Amber, thank you for your recent stay at The Lodge at Blue Lakes. While we appreciate your patronage, we apologize for the inconvenience you experienced during your stay. Your comments are essential, and we will pass them along to the appropriate team. Thank you again for staying with us, and please let us know if we can be of any further assistance.

10/10 Excellent

james

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fun place for the family and friends. We rowed the entire lake and the swimming was great. Even saw a large fish break water while swimming.
Stayed 2 nights in Jul 2022
Response from Joy Aguilar on 2022/8/1
Hi James, Thank you so much for your review and we hope to see you again in the property. Kind Regards, Joy Aguilar G.M.

6/10 Okay

Christine

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2022
Response from Hotel Management on 2022/7/17
Dear Christine, thank you for providing a rating for your stay. We hope you enjoyed it and will return for another visit!

6/10 Okay

Michael

Traveled with family
Beautiful views, disinfectant smell in room
Expensive room with road noise unless you really buck up for the lake side room. Most disappointing was the disinfectant smell in the room that did not go away. Not sure if it was something they used on the floor but it was very annoying and would prefer a room to not smell of anything. The view of the lake and area is very nice but you do have to drive if you want something to eat.
Stayed 1 night in Jun 2022
Response from Hotel Management on 2022/6/24
Dear Michael, thank you for your feedback and for alerting us of the issues you encountered during your stay. As part of our stringent cleanliness and safety standards to help fight the pandemic, we disinfect our rooms before a guest checks into a room. We sincerely apologize for the inconvenience this may have caused. Rest assured we will look into your concerns immediately and work with our suppliers to resolve your concerns We appreciate your business and hope to serve you better in the future!

8/10 Good

Colin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very attractive in the sense that you can see a beautiful lake from your back porch. The Jacuzzi pool in the room was awesome, the bed was really comfortable, and the shower was really nice. The only drawback to the property is CA-20: you have to really rev your engine and get your vehicle going to get on the road safely. Folks drive this stretch in a crazy manner.
Stayed 1 night in Jun 2022
Response from Hotel Management on 2022/6/24
Dear Colin, thanks for your excellent feedback. We are delighted to hear that you enjoyed your stay at The Lodge at Blue Lakes, and we hope you'll return soon. All the best!