The hotel is in a great location, most major tourist attractions are only a 5 minute walk, there are also plenty of restaurants and cafes all around the corner. The staff are fantastic, every day when we came down stairs they would give us a map and tell us how to get wherever we wanted to go, they were also able to book a Ha long Bay tour for us for $35 US. However, the wifi is very slow, there was no window in our room which made it very stuffy and the air conditioner didn't work (that wasn't a big deal for us because we went in the colder months)