Lobby

Reviews of Casa Real Hotel, Macau

4 out of 5
Casa Real Hotel, Macau
Avenida do. Dr. Rodrigo Rodrigues, No. 1118, Macau

Reviews

8.4

Very Good

Rating 10 - Excellent. 310 out of 1001 reviews" "
Rating 8 - Good. 520 out of 1001 reviews" "
Rating 6 - Okay. 143 out of 1001 reviews" "
Rating 4 - Poor. 18 out of 1001 reviews" "
Rating 2 - Terrible. 10 out of 1001 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

ZANNICA QIAN TING, SINGAPORE

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy to have Casio in hotel..
Stayed 1 night in Mar 2024

8/10 Good

Yik-Ching

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Saeid, Hartford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice hotel, it has a casino and you can get around the city with a taxi and everything is within few kilometers.
Stayed 1 night in Jan 2024

10/10 Excellent

Alan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience
Stayed 1 night in Jan 2024

8/10 Good

Sweekuang

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Xun

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023

10/10 Excellent

Tsz Hong, Los Angeles

Stayed 1 night in Oct 2023

10/10 Excellent

Zachary, Walnut

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are well trained and efficient. Housekeeping starts early and cleans fast. I've stayed here multiple times and I'm always satisfied. For the value it's ideal for longer stay. Recommended.
Stayed 4 nights in Jun 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed my stay and the staff was super friendly and helpful
Stayed 10 nights in May 2023

6/10 Okay

Ling Ling Marina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 1 night in Apr 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
If have drinking water 2 bottle free per day it's better can convenient for traveller.
Stayed 3 nights in Dec 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Attentive and helpful staffs and the facilities are clean.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is well lighted and comfy.over all service is superb.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel was really clean and the staffs are good. I like the facilities provided by the hotel. cheers.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Liked: Staff & service
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Smell like smoke everywhere . Even in non smoking floor
Stayed 1 night in Apr 2019

8/10 Good

GARY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

2/10 Terrible

Verified traveler

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2019

10/10 Excellent

WAI YING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Pleasant Surprise!
Casa Real Hotel is really a surprise to us. Because the lobby is not stunningly grand but the interiors and facilities inside the rooms are really nice and clean. I admire their choices to cater customers, i.e. to give substential service and value to pamper them. After checked out, we went to enjoy their international buffet. The quality of the food is really impressive. Chinese soup is superb! The staff there are very friendly and cheerful. Certainly will recommend to my friends.
Stayed 3 nights in Feb 2019

8/10 Good

Ftansg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was walking distance from Macau Ferry terminal. Spacious room with all required amenities. Convenient to catch a bus to Taipa and attractions.
Stayed 2 nights in Jan 2019

10/10 Excellent

Andrew, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Hotel, please remarks Non smoking Room if you don't like heavy smoking smells room. Quiet and big room to stay. I paid MOP 80 to join hotel breakfast which is cheaper than walk in customers. Got smart phone for you to bring out to make free call and free internet. return it after your stay. Free shuttle bus to ferry terminal every 15 minutes. walking distance to Sands casino and fishermen wharf. Will come back here when next visit to Macau.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not far from bus stop .
Stayed 5 nights in Dec 2018

8/10 Good

Verified traveler

Stayed 4 nights in Dec 2018

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2018

8/10 Good

Kok Wan

Liked: Staff & service, property conditions & facilities, room comfort
comfortable room,but was disappointed that my twin room with double bed ended up with single bed..
Stayed 2 nights in Nov 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

8/10 Good

Dc, SG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfactory. Shouldhave a much confortable lobby area. Welcome drink can be seen during group check in. Looby cafe replaces existing sitting area not a good idea does not seems to have much patron.
Stayed 4 nights in Oct 2018

10/10 Excellent

Hang, Leicester, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel porters are really helpful whenever we had request such as asking about how to get around certain area in Macau. We felt we were well looked after. Free shuttles were provided from and to the hotel from the outer harbour ferry. We used the bar in the lobby twice during our stay. The service was slower than we anticipated. For example, we expected the drink can be served as quickly as possible before the meal/snack were ready. It took 10-20 minutes for the bar attenders to serve the drink after the order. it is not just what I call the service.
Stayed 1 night in Oct 2018

8/10 Good

GS, Tokyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near macau ferry
At first, I was a bit worried because the staff could not find my reservation. So, the staff told me to wait 5 minutes and then they were able to confirm a room for me. Furthermore, it was a lovely hotel. The gym was small but the heated pool was great and perfect for cooling down from a workout.
Stayed 1 night in Oct 2018

10/10 Excellent

Rafael, Portugal

Liked: Cleanliness, staff & service, property conditions & facilities
Very competent staff, cleanliness, rather easy to walk to city center
Stayed 8 nights in Sep 2018

8/10 Good

Kai, Seoul

Liked: Cleanliness, staff & service, room comfort
Not bad. Breakfast was fime, and not expensive. Casino was kind of creepy, and for slots, you'll need HK dollars.
Stayed 1 night in Jun 2018

6/10 Okay

Verified traveler

Accommodation at Casa Real
Within walking distance from the ferry terminal. About 7-8 minutes' bus ride to where the central tourist attractions are. Room was available for early check in at 11am but cleaning after the last guest was not thorough - dressing and side table top were sticky. Bathroom is very small.
Stayed 1 night in Jun 2018

10/10 Excellent

WILLIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in May 2018

10/10 Excellent

Chee Hui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and clean hotel
Hotel is not at the main city centre but easily accessable by public transport. Service staff is friendly. Check-in was efficient without delay. Bell boys are knowledgable and gave good advice on transport modes to other attractions. Rooms are spacious and clean provided with all necessary toiletries. Wifi signal is strong. Easy to find good and reasonably priced food around the hotel.

8/10 Good

GEORGE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful stay.
nice hotel near ferry terminal, great indoor pool & gym, clean and big guest room and bath. custard tart at lobby was delicious buy. breakfast staffs are nice and courteous.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10 minutes walk to Macau Ferry
Recommended 4 star hotel. Spacious room, clean and friendly staff. Hotel provide a smartphone free for both local and international phone calls. Very handy. The only short coming is transportation. We have to take hotel shuttle to Macau Ferry and change to other hotels' buses. The hotel shuttle is 30 minutes interval. Actually it is only 10 minutes walk to Macau Ferry.

8/10 Good

RAKESH DEEPAK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with 5 star experience
It was amazing experience and surely will come back.

8/10 Good

ai, Bangkok thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nothing
nothing to complain really good and appreciate BD friuts
Stayed 2 nights in Apr 2018

8/10 Good

SENG KITT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018

10/10 Excellent

lynn, Singapore

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Nice
Nice room, very big.near to the ferry terminal .hotel provide shuttle bus to and from ferry terminal.the staff is very friendly .money exchange and 24 hours eating store nearby
Stayed 2 nights in Mar 2018

8/10 Good

Verified traveler

Liked: Property conditions & facilities, room comfort
Nice hotel close to ferry terminal
Nice hotel close to ferry terminal and bus stop. Hotel shuttle takes you back and forth from ferry terminal, you can take any casino shuttles from ferry terminal for free to any casino in Macau.
Stayed 2 nights in Feb 2018

10/10 Excellent

CHRISTINA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent stay
Very good
Stayed 4 nights in Jan 2018

8/10 Good

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

6/10 Okay

Cindy, Vancouver BC

Disliked: Cleanliness, room comfort
Disappointed Rate Casa Real Hotel - It Only Takes A Minute 1. Rate Your Hotel Overall Rating 3 OK TerribleExcellent Hotel Staff 3 OK TerribleExcellent Hotel Facilities and Condition 3 OK TerribleExcellent Room Cleanliness 2 Disappointing TerribleExcellent Room Comfort 2 Disappointing TerribleExcellent Would you recommend this hotel to a friend? Yes No 2. Tell Us About Your Stay Title of your review Write about your
Stayed 3 nights in Dec 2017

6/10 Okay

Verified traveler

Liked: Staff & service
It’s a very old hotel with minimum amenities. Cheep. The location is not bad. Walking distance to clubs and restaurants.
Stayed 1 night in Dec 2017

10/10 Excellent

Jimmy, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal hotel stay
Free shuttle from the border crossing, friendly and professional reception, very nice, clean and comfortable room, free use of smartphone with mobile internet, great breakfast, many local eateries on the same block. Can't fault it!
Stayed 3 nights in Nov 2017