Outdoor pool, sun loungers

Reviews of The Kingsbury Colombo

5 out of 5
The Kingsbury Colombo
48 Janadhipathi Mawatha, Colombo

Reviews

8.6

Excellent

Rating 10 - Excellent. 326 out of 708 reviews" "
Rating 8 - Good. 257 out of 708 reviews" "
Rating 6 - Okay. 84 out of 708 reviews" "
Rating 4 - Poor. 24 out of 708 reviews" "
Rating 2 - Terrible. 17 out of 708 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

ADAM

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Nazia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel with old skool vibes. Incredible personalised service and very attentive staff
Stayed 1 night in Jan 2024

8/10 Good

Rue

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed at the Kingsbury for one night and it was a great experience. Check-in was speedy and the staff were informative and kind. My favorite experience was dining in at the Ocean seafood restaurant. The food and cocktails were made with love. Will be back soon
Stayed 1 night in Jan 2024

8/10 Good

Ravendra

Stayed 1 night in Jan 2024

8/10 Good

Low, Singapore

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been staying at this hotel for my business trip. Previous trips was alright except this recent one that i was assigned lower level that was too noisy for comfort.
Stayed 3 nights in Dec 2023

6/10 Okay

Benjamin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good food. Restaurant staff undertrained or pushy.
Needs a couple of changes. No hot water two days in row. Restaurant overstaffed with poorly trained staff. Food excellent.
Stayed 3 nights in Dec 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Pretentious stuffy hotel with high security
A luxury hotel it may be, but a comfortable and relaxing place to stay it is not. The hotel swarms with over officious staff who follow your every move. We arrived, well dressed with small rucksacks , as our luggage was being forwarded. Check in took 25 minutes as desk staff, answered phone and attended other guests whilst booking us in. We were approached by staff twice on way to our room, enquiring if they could ' help', it felt like they were checking on us! We went to sit by the pool, and were questioned by three different members of staff as to if we were guests, and even returned to check our room number! Security is tight & guests are certainly under observation. Perhaps this is to be expexpected as the hotel appears to accommodate the 'bling and business' class. Definitely not a place to relax in.
Stayed 1 night in Oct 2023

10/10 Excellent

zainelabedin, ardiya

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great on the hotel . Clean and location of hotel, but i have one note : room service very slow
Stayed 5 nights in Oct 2023

2/10 Terrible

Dimuthu

Disliked: Staff & service, amenities
Terrible front office service. It took 30 minutes just checkin a guest. Staff is not polite and lot of trainees. No one knows what to do.
Stayed 1 night in Oct 2023

10/10 Excellent

Debashree

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
I had a wonderful stay in Kingsbury Colombo Hotel. This is a five star property & truly lives upto its name. The rooms are spacious with nice view of the cityscape & the sea. Room service is amazing with really cordial hotel staffs. House keeping did wonderful job. In room dining menu should have bit more variety & check out took longer than expected. Apart from these 2 points rest everything was perfect. Would definitely recommend this hotel.
Stayed 4 nights in Sep 2023

8/10 Good

Mohamed

Stayed 3 nights in Sep 2023

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and Employees were fantastic
Stayed 1 night in Aug 2023

10/10 Excellent

Austen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rooms and good food. Beautiful view of the sea and port city which is still under construction. Buffer breakfast was with many choices.
Stayed 1 night in Aug 2023

6/10 Okay

RAVINDRA SUDARSHANA

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Very average,
Stayed 1 night in Aug 2023

10/10 Excellent

Bimesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Malithi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was excellent and the views from the hotel room were magnificent. I will certainly go back!
Stayed 2 nights in Jul 2023

8/10 Good

Scott

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is great but a little antiquated. Lifts are hit and miss, as is the internet.
Stayed 4 nights in Jul 2023

10/10 Excellent

Benjamin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023

10/10 Excellent

Anabayan

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The wedding events were loud on the weekends.
Stayed 2 nights in Jun 2023

4/10 Poor

nelson t

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 20 nights in May 2023

8/10 Good

Shamau Shareef

Stayed 3 nights in Jun 2023
Response from CRM on 2023/6/13
Dear Shamau,Greetings from The Kingsbury Hotel, Colombo!Thank you for taking the time to write your valuable review!It is delightful to know that you have enjoyed your visit with us and we are very proud that our team continuously goes above and beyond to ensure that we create everlasting memories for our guests. I will happily share your kind comments with our team as they are a great reward to their efforts. Thank you once again and we look forward to welcoming you back at Kingsbury Hotel, Colombo!Warm Regards!Customer Relations Manager.

6/10 Okay

saratha

Traveled with family
Very expensive for nothing Too noisy
Stayed 2 nights in May 2023
Response from CRM on 2023/6/13
Dear saratha,Greetings from The Kingsbury Hotel, Colombo!Thank you for taking the time to write your valuable review!It is delightful to know that you have enjoyed your visit with us and we are very proud that our team continuously goes above and beyond to ensure that we create everlasting memories for our guests. I will happily share your kind comments with our team as they are a great reward to their efforts. Thank you once again and we look forward to welcoming you back at Kingsbury Hotel, Colombo!Warm Regards!Customer Relations Manager.

10/10 Excellent

Ashin

Liked: Cleanliness, staff & service, property conditions & facilities
Over all, I like my stay in the Kingsbury hotel.
Stayed 6 nights in May 2023
Response from Customer Relations Manager on 2023/5/24
Greetings from The Kingsbury Hotel, Colombo!Thank you for taking the time to write your valuable review on Expedia!It is delightful to know that you have enjoyed your visit with us and we are very proud that our team continuously goes above and beyond to ensure that we create everlasting memories for our guests. I will happily share your kind comments with our team as they are a great reward to their efforts. Thank you once again and we look forward to welcoming you back at Kingsbury Hotel, Colombo!Warm Regards!Customer Relations Manager.

10/10 Excellent

RICHARD

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great place, great value, brilliant staff. we loved the pool and the food
Stayed 1 night in May 2023
Response from CRM on 2023/5/30
Dear RICHARD,Greetings from The Kingsbury Hotel, Colombo!Thank you for taking the time to write your valuable review on Expedia!It is delightful to know that you have enjoyed your visit with us and we are very proud that our team continuously goes above and beyond to ensure that we create everlasting memories for our guests. I will happily share your kind comments with our team as they are a great reward to their efforts. Thank you once again and we look forward to welcoming you back at Kingsbury Hotel, Colombo!Warm Regards!Customer Relations Manager.

8/10 Good

Anuna

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities
Good surrounding view. Close to port city, shopping center? beach park, if you want a safe sea bath, in the heart of the city.
Stayed 1 night in Apr 2023
Response from CRM on 2023/5/30
Dear Anuna,Greetings from The Kingsbury Hotel, Colombo!Thank you for taking the time to write your valuable review on Expedia!It is delightful to know that you have enjoyed your visit with us and we are very proud that our team continuously goes above and beyond to ensure that we create everlasting memories for our guests. I will happily share your kind comments with our team as they are a great reward to their efforts. Thank you once again and we look forward to welcoming you back at Kingsbury Hotel, Colombo!Warm Regards!Customer Relations Manager.

2/10 Terrible

KESAVAN

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs were asking money all the time and so annoying
Stayed 2 nights in Apr 2023
Response from CRM on 2023/5/30
Dear KESAVAN,Greetings from The Kingsbury Hotel, Colombo!Thank you for taking the time to write your valuable review on Expedia!It is delightful to know that you have enjoyed your visit with us and we are very proud that our team continuously goes above and beyond to ensure that we create everlasting memories for our guests. I will happily share your kind comments with our team as they are a great reward to their efforts. Thank you once again and we look forward to welcoming you back at Kingsbury Hotel, Colombo!Warm Regards!Customer Relations Manager.

10/10 Excellent

Christopher, Bradford

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, exceptionally friendly staff and the beds are so comfy. Just what we needed after a long flight.
Stayed 1 night in Apr 2023
Response from CRM on 2023/5/30
Dear Christopher,Greetings from The Kingsbury Hotel, Colombo!Thank you for taking the time to write your valuable review on Expedia!It is delightful to know that you have enjoyed your visit with us and we are very proud that our team continuously goes above and beyond to ensure that we create everlasting memories for our guests. I will happily share your kind comments with our team as they are a great reward to their efforts. Thank you once again and we look forward to welcoming you back at Kingsbury Hotel, Colombo!Warm Regards!Customer Relations Manager.

8/10 Good

Rachelle

Stayed 7 nights in Mar 2023
Response from CRM on 2023/5/30
Dear Rachelle,Greetings from The Kingsbury Hotel, Colombo!Thank you for taking the time to write your valuable review on Expedia!It is delightful to know that you have enjoyed your visit with us and we are very proud that our team continuously goes above and beyond to ensure that we create everlasting memories for our guests. I will happily share your kind comments with our team as they are a great reward to their efforts. Thank you once again and we look forward to welcoming you back at Kingsbury Hotel, Colombo!Warm Regards!Customer Relations Manager.

6/10 Okay

Verified traveler

Stayed 2 nights in Mar 2023

10/10 Excellent

Surendran

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Customer Relations Manager on 2023/4/20
Dear Surendran,Thank you for taking time to rate us on Expedia Group. we look forward to welcoming you back at Kingsbury.Warm Regards,Customer Relations Manager

8/10 Good

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and value
Stayed 1 night in Feb 2023

10/10 Excellent

uditha, Batavia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well managed hotel, professional service.
Stayed 1 night in Feb 2023

8/10 Good

Waseema

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

8/10 Good

Shaikh

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for mony
Enjoyed and satisfied
Stayed 3 nights in Jan 2023

10/10 Excellent

Chitrika

Stayed 3 nights in Jan 2023

8/10 Good

Janaka, Corona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the Kingsbury are great. Special shout out to concierge Priyantha. A great asset to Kingsbury. Helped my family and me from arrival to departure to make sure it was a seamless experience at the hotel.

10/10 Excellent

Chitrika

Stayed 2 nights in Dec 2022

10/10 Excellent

Chatura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Common areas have been upgrades and it looks great. Excellent amenities. Breakfast is amazingly good. Staff are a bit inconsistent - some are great others are a bit indifferent.

8/10 Good

Ashin

Traveled with group, Business traveler
Liked: Staff & service, amenities, property conditions & facilities
it is ok to stay according to their charge. it is satisfied

10/10 Excellent

tayab

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2022

10/10 Excellent

Saravanabavan

Stayed 1 night in Oct 2022

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location !
Fancy hotel, amazing brekfast.
Stayed 1 night in Oct 2022

10/10 Excellent

Nirosha

Stayed 1 night in Sep 2022

8/10 Good

Anne

Stayed 2 nights in Jul 2022

6/10 Okay

Roy

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disappointing
The breakfast was the best we’ve had in Sri Lanka - we’re already missing it! And we found the bed to be exceptionally comfortable (amazing pillows…) But sadly, we asked to be in a quiet room and close to the main Wi-Fi repeater, but got neither. Apparently the staff thought that a good view was more important than what we’d asked for 🤔 so they put us right in front of the protests which was the opposite of quiet, and it was furthest from the Wi-Fi. Disaster! We also found the food, other than breakfast, to be sub-par as the head chefs weren’t present during our stay.
Stayed 1 night in Apr 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money!
The hotel is well located in a happening part of the city. There are a number of other 5 star hotels in the area as well including the Taj Samudra and Galle Face Hotel. The hotel is well decorated and our room faced the pool as well as the harbour. However, there was some construction going on in the harbour which spoilt the views a little bit. The hotel was also not very expensive, so it was good value for money.
Stayed 2 nights in Dec 2021

8/10 Good

Stylianos

Liked: Staff & service, property conditions & facilities, room comfort
Excellent service, dated rooms
Excellent service and helpful staff, dated rooms. Plenty of restaurants and bars in the hotel, especially ocean restaurant was fantastic.
Stayed 1 night in Apr 2022

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness
Average Rooms
Average hotel rooms. Good breakfast and cafe.
Stayed 1 night in Mar 2022

2/10 Terrible

Ahmed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
worest horel ever
One of the worst hotel i have ever had in my entire lives So crowded and noisy and the room service was awful and the breakfast was not even to 1 star hotel I just had avery bed experience with this place
Stayed 2 nights in Mar 2022

10/10 Excellent

Rajan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Staff are very professional and friendly.
Stayed 2 nights in Mar 2022