Dear CHIAHUI,Thank you for choosing our hotel for your staycation and taking the time to share your experience.We appreciate your feedback regarding the showers. We apologize for any inconvenience you experienced with the shower not being sealed properly, which resulted in water leakage. Your comfort is important to us, and we'll take your comments into consideration as we work to improve our facilities.Your input helps us provide a better experience for all our guests. Thank you for choosing us, and we're committed to enhancing our services based on your feedback. We hope to have the opportunity to serve you again in the future.Yours sincerely,Niklas WagnerGeneral Manager
10/10 有夠讚
Wai Hang
團體旅遊
2022年12月12日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Wai Hang
於 2022 年 12 月住了 2 晚
Niklas 於 2022年12月12日回覆
Dear Wai Hang,It's always our pleasure to welcome you to New World Saigon Hotel. Your 5-star rating definitely motivates our team and we look forward to seeing you again on your next visit.With my best regards,Niklas WagnerGeneral Manager
10/10 有夠讚
Gioong
親子旅遊
2022年12月11日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
服务非常周到,非常好
Gioong
於 2022 年 12 月住了 1 晚
Niklas 於 2022年12月12日回覆
Dear Gioong,Thank you so much for your 5-star rating and kind comments. We are delighted to hear that our team from all departments have gone the extra mile in ensuring your stay was one to remember. We look forward to welcoming you back soon.Warmest regards,Niklas WagnerGeneral Manager
10/10 有夠讚
Chun Kan
商務旅客
2022年11月24日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent hotel
excellent hotel. Stay in Residential Club this time. hotel staff is very friendly. room is clean and good lighting. bed and pollow are comfy. bathroom is little bit small
Chun Kan
於 2022 年 11 月住了 3 晚
Niklas 於 2022年11月25日回覆
Dear Chun Kan,Thank you for sharing your stay experience with us.We are encouraged by your positive feedback and are very happy to hear that our club team personalized your stay with us. Thank you for highlighting the quality of rooms with fully facilities. We look forward to welcoming you back for another fantastic stay.Warmest regards,Niklas WagnerGeneral Manager
10/10 有夠讚
CHEN YO
2022年9月26日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
CHEN YO
於 2022 年 9 月住了 1 晚
Niklas 於 2022年9月27日回覆
Dear CHEN YO,Thank you for your kind 5-star rating. We are absolutely delighted to know that you had a wonderful experience at New World Saigon Hotel and we look forward to welcoming you back soon.Best regards,Niklas WagnerGeneral Manager
10/10 有夠讚
LI WEI
2022年4月5日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
LI WEI
於 2022 年 4 月住了 1 晚
Phong 於 2022年4月5日回覆
Dear LI WEI,
We would like to take this opportunity to thank you for choosing New World Saigon Hotel and taking time to rate us. We are looking forward to welcoming you back on your next visit and to deliver you a 5-star experience.
Warmest regards,
Hotel Management
10/10 有夠讚
Chih Chi
2020年5月20日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
好的體驗
太棒了, 很棒的房間風景 體驗良好 房間乾淨清潔
Chih Chi
於 2020 年 5 月住了 1 晚
Eddy 於 2020年5月22日回覆
Dear Chih Chi,
Thank you so much for your kinds review our hotel.
I am very pleased to hear that you enjoyed your stay with us. We do take pride in catering to our guests' needs the best way we can.
We are looking forward to having you again as a guest in our hotel soon.
Your sincerely,
Eddy Sarton
General Manager
10/10 有夠讚
Yun Tze
商務旅客
2020年3月15日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
So comfortable
Yun Tze
於 2020 年 2 月住了 3 晚
Eddy 於 2020年3月16日回覆
Dear Yun Tze,
Thank you for your feedback.
I am happy to hear you enjoyed your recent stay with us and we look forward to welcoming you again soon.
Your sincerely,
Eddy Sarton
General Manager
10/10 有夠讚
WENWAN
2020年3月7日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
好飯店的唯一選擇
服務,環境,整潔都是一流
市中心的好飯店
下次一定還要再來入住
而且禁煙真的太棒了
WENWAN
於 2020 年 2 月住了 3 晚
Eddy 於 2020年3月12日回覆
Dear WENWAN,
Thank you very much for sharing your experience at our hotel.
We are delighted that our our location, service and food left such a nice impression on you and we look forward to welcoming you back soon again.
Your sincerely,
Eddy Sarton
General Manager
10/10 有夠讚
chih-wei
2020年1月2日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
chih-wei
於 2019 年 12 月住了 1 晚
Eddy 於 2020年2月4日回覆
Dear Chih-wei on,
Thank you so much for excellent rating and we are happy to know that you enjoyed your recent stay with us.
We hope to be of service you soon.
Your sincerely,
Eddy Sarton
General Manager
10/10 有夠讚
chih-wei
商務旅客
2019年12月30日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
絕佳的地點,高檔的服務,床與枕頭非常舒適!
chih-wei
於 2019 年 12 月住了 1 晚
Eddy 於 2020年2月4日回覆
Dear Chih-wei on,
Thank you for positive feedback at our hotel.
We are glad that you enjoyed our room facilities, our location and our service. We are proud that we could meet your expectation.
We hope to be of service you again soon.
Best regards,
Eddy Sarton
General Manager
8/10 不錯哦
Chun Chin
2019年12月30日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
The overall quality of the accommodation is good. It's just the sound insulation of the room is not good enough. The gym is good. The breakfast is ok. I should stay and experience it again.
Chun Chin
於 2019 年 12 月住了 2 晚
Eddy 於 2019年12月31日回覆
Dear Chun Chin,
Thank you for staying at our hotel during your recent visit to Saigon and for sharing your review to us.
We appreciate for good comments about our accommodation and gym. Regarding the sound insulation of room, you will be pleased to know that we also recognize this challenge and have already began a project to double glaze all guest room windows.
we look forward to welcoming you back soon again.
Best regards,
Eddy Sarton
General Manager
Dear valued customer,
Many thanks for your kind note pertaining to your recent stay with us.
It is with great pleasure to understand that you have thoroughly enjoyed your stay with us at the Club floor room.
We look forward to welcoming you back again.
Best regards,
Eddy Sarton
General Manager
10/10 有夠讚
Jianping
商務旅客
2019年12月9日
喜歡:整潔度、員工素質和住宿環境和硬體
room noisy from the street
too noisy from the street
Jianping
於 2019 年 12 月住了 1 晚
Eddy Sarton 於 2019年12月9日回覆
Dear Jianping,
Thank you for taking the time to provide us with your comments.
We are working on some modifications for sound proofing in the rooms that may help to reduce noise factors from the outside the hotel.
We do hope to welcome you back soon.
Best regards,
Eddy Sarton
General Manager
Dear valued customer,
感謝您的讚美, 歡迎下次再度光臨越南 胡志明 新世界大酒店.
Best regards,
Karim Klaa
Acting General Manager
10/10 有夠讚
Lee
團體旅遊
2019年11月11日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Good
Excellent hotel with very good facilities. Good location to the city center.
Lee
於 2019 年 11 月住了 3 晚
Karim Klaa 於 2019年11月11日回覆
Dear Lee,
We would like to thank you for sharing your experiences with us.
We are glad that you enjoyed our hotel including facilities and location. We are proud that we could meet your expectation.
We hope to be of service you again soon.
Best regards,
Karim Klaa
Acting General Manager
10/10 有夠讚
LEO
2019年10月23日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
LEO
於 2019 年 10 月住了 2 晚
Karim Klaa 於 2019年10月28日回覆
Dear Leo,
Thank you for sharing your great rating on our hotel.
We are really happy to know that you enjoyed your recent stay with us and we look forward to welcoming you back soon again.
Best regards,
Karim Klaa
Acting General Manager
8/10 不錯哦
Pat
情侶出遊
2019年10月14日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Newly renovated
Good location
Nice staff
But a bit noisy outside
Pat
於 2019 年 10 月住了 3 晚
Karim Klaa 於 2019年10月15日回覆
Dear Pat,
Thank you for your good feedback about our hotel's renovated rooms, location and staff service.
Your feedback about the noise has been noted and will be reviewed accordingly.
We look forward to welcoming you again soon.
Best regards,
Karim Klaa
Acting General Manager
8/10 不錯哦
真實旅客
2019年10月4日
喜歡:整潔度和住宿環境和硬體
真實旅客
於 2019 年 9 月住了 2 晚
Karim Klaa 於 2019年10月7日回覆
Dear valued customer,
Thank you so much for your rating on us.
We are glad to know that you enjoyed your stay with us and we look forward to welcoming you back soon.
Best regards,
Karim Klaa
Acting General Manager
10/10 有夠讚
真實旅客
2019年10月1日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great location
地理位置很好, 位於市中心, 交通非常方便, 飯店周圍的生活機能也很方便, 不管是飲食或是購物, 距離Saigon Square or Takashimaya Department Store很近, 附近也有夜市. 房間內的設施齊全舒適, 是胡志明市區內很好的選擇
真實旅客
於 2019 年 9 月住了 1 晚
Karim Klaa 於 2019年10月7日回覆
Dear valued customer,
謝謝您的建議. 歡迎下次再次蒞臨!!
Best regards,
Karim Klaa
Acting General Manager
8/10 不錯哦
Meng chieh
2019年9月15日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Meng chieh
於 2019 年 9 月住了 2 晚
Karim Klaa 於 2019年9月17日回覆
Dear Meng Chieh,
Thank you so much for your rating our hotel.
We are glad to hear that you enjoyed your stay with us and we hope to be of service you soon.
Best regards,
Karim Klaa
Acting General Manager
8/10 不錯哦
真實旅客
2019年8月20日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
真實旅客
於 2019 年 8 月住了 2 晚
Karim Klaa 於 2019年8月22日回覆
Dear valued customer,
Thank you for your rating us on Hotels.com.
We are delighted to know you enjoyed our service during your stay with us and we hope to welcome you back again.
Best regards,
Karim Klaa
Acting General Manager
10/10 有夠讚
Mei-Wun
2019年8月17日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Mei-Wun
於 2019 年 8 月住了 2 晚
Karim Klaa 於 2019年8月20日回覆
Dear Mei-Wun,
Thank you so much for your excellent rating on our hotel.
We are really glad to know that you enjoyed your stay with us and we look forward to welcoming you back soon again.
Best regards,
Karim Klaa
Acting General Manager
8/10 不錯哦
真實旅客
2019年3月18日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Very nice and fancy hotel. It provides lots of varieties in the breakfast buffet.
真實旅客
於 2019 年 3 月住了 1 晚
Karim Klaa 於 2019年3月22日回覆
Dear valued customer,
Thank you so much for this glowing review of our hotel.
Thank you again for your lovely comments about our breakfast buffet. We look forward to welcoming you back soon.
Best regard,
Karim Klaa
Acting General Manager
6/10 一般般
Y
2019年1月24日
喜歡:整潔度、員工素質和客房舒適度
不喜歡:住宿環境和硬體
Nice to stay
Y
於 2019 年 1 月住了 4 晚
Karim Klaa 於 2019年1月24日回覆
Dear Y,
Thank you for your feedback. I am happy to hear you enjoyed your recent stay with us.
We look forward to welcoming you again soon at our hotel.
Best regards,
Karim Klaa
Acting General Manager
10/10 有夠讚
Wai Kin
2018年9月1日
Good location in a district 1, there are lots of restaurants, bars, massage nearby!