I have to reschedule my stay due to some ad hoc family matters. But the hotel just turned down my request in a very rude way by justing saying the booking is not refundable. But no alternative solution is provided. No thinking from customer perspective. Poor service. Poor hotel!
The room is big enough for 2 people. Check in & check out is simple and friendly. For short trip is a good choice. I will recommend to my friend.
Noel
8/10 不錯哦
真實旅客
2017年4月19日
喜歡:員工素質、住宿環境和硬體和客房舒適度
真實旅客
8/10 不錯哦
真實旅客
2017年4月12日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Budget hotel which worths the price
In general it was good. Convenient and easy to find. Very close to Euston station and city centre. Good value for the price. One not so good thing is that all the staff are not so fluent in English and caused some misunderstanding. I requested early check in and arrived at about 8am but the staff said that I have to pay 30 pounds for doing so. So I gave up. However when I arrived again on regular check in time, another staff told me that in fact i don't hv to pay extra charge for early check in but only late check out. I believe this mis communication was because most staffs were not too fluent in English and they have difficulty in communicating with clients in English.