低過敏寢具、羽絨被、客房內保險箱、書桌

嵐飯店的評分

4 out of 5
嵐飯店
3515 Wilshire Blvd, Los Angeles, CA

評論

7.6

不錯哦

10 分,有夠讚;1175 則評論中有 468 則" "
8 分,不錯哦;1175 則評論中有 257 則" "
6 分,一般般;1175 則評論中有 213 則" "
4 分,不太好;1175 則評論中有 113 則" "
2 分,很糟糕;1175 則評論中有 124 則" "

8.0/10

整潔度

8.0/10

員工素質

7.6/10

設施服務

7.6/10

住宿環境和硬體

7.8/10

環保程度

評論

4/10 不太好

Wai Kit

於 2023 年 12 月住了 1 晚
The Line LA Team. 於 2023年12月20日回覆
Thank you for taking the time to rate us. We would love to hear about your stay and where to improve. We hope to you consider booking again in the future.

8/10 不錯哦

Yunxin

於 2023 年 3 月住了 1 晚
FOM 於 2023年4月20日回覆
It sounds like you had a great time, many thanks for the 4 star review.

8/10 不錯哦

JIN-CHENG

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 12 月住了 2 晚

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
不要選住面對泳池那一側,不管哪一層樓都會吵死。此外很不錯。
千萬不要選面對泳池那一側,音樂吵到一個爆炸完全無法入睡,且是一整天都無法入睡,音樂聲大聲到站在房門外都可以聽到。向櫃台反映後,換到另一側的房間,就安靜非常非常多。
於 2021 年 8 月住了 3 晚

4/10 不太好

真實旅客

不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
不是特别推荐这家酒店,除了地理位置一无是处
代客泊车大概加税50刀一晚,附近停车楼23刀。每天清洁并不是很到位(厕所地上的头发玩一天回来还能看见)。屋子里有冰箱但是塞买了付费的饮料。超级吵,每天都感觉没关窗户一样。非常简陋的装修,小沙发很脏的感觉。每天有25刀+税的管理费,包括客房清洁+泳池等,完全属于没有意义的额外收费。加上这些,不如提高预算去好一点的酒店。
於 2021 年 7 月住了 4 晚

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2021 年 4 月住了 2 晚

10/10 有夠讚

Kimberly

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We love the line ...excellent location! Great customer service
於 2024 年 3 月住了 3 晚
C. Ruiz 於 2024年3月28日回覆
Dear Kimberly, Thank you so much! We're thrilled to hear that you loved our location and experienced great customer service. Your satisfaction is our top priority, and we're committed to maintaining that level of excellence. We look forward to welcoming you back soon

10/10 有夠讚

Tim

喜歡:整潔度、員工素質和住宿環境和硬體
Very funky property, surrounding area is sketchy
於 2024 年 2 月住了 2 晚
C. Ruiz 於 2024年3月28日回覆
Dear Tim, Thank you for sharing your thoughts with us. We're glad you appreciate the unique vibe of our property. We understand your concerns about the surrounding area and want to assure you that we prioritize the safety and security of our guests. We're committed to ensuring you have a great experience with us, hope to see you soon

10/10 有夠讚

Sierra

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Awesome
於 2024 年 3 月住了 3 晚
C. Ruiz 於 2024年3月26日回覆
Dear Sierra, Thank you for your 5-star review. We are thrilled to see that you enjoyed your stay with us.Hope to see you again soon

10/10 有夠讚

Kyum

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice stay
於 2024 年 3 月住了 1 晚
C. Ruiz 於 2024年3月26日回覆
Dear Kyum, Thank you for your 5-star review. We pleased to see that you enjoyed your stay.Hope to see you again soon.

10/10 有夠讚

Jamie

喜歡:整潔度、員工素質和住宿環境和硬體
Location was the reason we booked. Rooms are small for four people, I would get two adjoining rooms next time.
於 2024 年 3 月住了 1 晚
Branden Williams, Assistant Front Office Manager. 於 2024年3月25日回覆
Dear Jamie, thank you for taking the time to leave a review. We're thrilled to hear that our location was a highlight of your stay. We appreciate your feedback regarding the room size. Our rooms are designed to provide a cozy and intimate atmosphere. However, our double bed rooms can accommodate four guest. If additional space is needed adjoining rooms are available. We would be more than happy to help you arrange that on your next visit. Thank you for choosing us, and we look forward to welcoming you back in the future.

10/10 有夠讚

Jenny

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
When I checked in, it smelled so I asked to change my room. They kindly changed my room.
於 2024 年 3 月住了 1 晚
Branden Williams, Assistant Front Office Manager. 於 2024年3月25日回覆
Hello Jamie, thank you for taking the time to leave a review. We appreciate you sharing your experience. We sincerely apologize that there was an unpleasant odor in your initial room. We're glad our staff was able to promptly move you to a different room. We strive to resolve any guest concerns efficiently and ensure a positive experience. Thank you for your understanding and choosing our hotel. We look forward to welcoming you back for another stay in the future.

10/10 有夠讚

DeaChul

喜歡:整潔度、員工素質和住宿環境和硬體
!
於 2024 年 3 月住了 1 晚
C. Ruiz 於 2024年3月26日回覆
Dear DeaChul, We are beyond grateful for the time you have taken to share your feedback with us. We pride ourselves on an elevated level of guest service and strive to provide each guest with a fun, welcoming experience here at the LINE LA. It is a delight to learn we succeeded in meeting your expectations. We hope to see you again soon

6/10 一般般

Cangwa

情侶出遊
喜歡:員工素質
An average hotel. Our windows were open to the lobby roof so a maintenance man walked past our window and we had no privacy. Bathrooms are outdated.
於 2024 年 3 月住了 2 晚
Branden Williams, Assistant Front Office Manager. 於 2024年3月27日回覆
Dear Cangwa, thank you for taking the time to share your feedback about your recent stay. We sincerely apologize that your experience with privacy and the bathroom condition fell short of expectations. Guest comfort and privacy are our top priorities, and we regret any inconvenience you may have faced. We want to assure you that all our rooms are equipped with blackout shades and thick curtains to ensure complete privacy. If you felt a lack of privacy during your stay, we sincerely apologize. We would have been happy to explore the possibility of moving you to a different room. Regarding the view from the rooms, will depend on its location. Some rooms offer breathtaking views of the Los Angeles skyline, while others showcase the iconic Hollywood Hills. There are also rooms with views of the rear-facing rooftop. We appreciate your feedback on the bathroom. We understand the importance of a well-maintained space that complements our unique aesthetic. To help us improve, could you please elaborate on what specific aspects of the bathroom felt outdated? Your insights will be invaluable as we consider any necessary updates throughout or hotel. Thank you for choosing us and we hope to have the opportunity to welcome you back for a future stay.

10/10 有夠讚

Monique

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great experience. My daughter loved the total hotel vibe.
於 2024 年 3 月住了 1 晚
C. Ruiz 於 2024年3月21日回覆
Dear Monique,Thank you for taking the opportunity to offer such glowing feedback from your recent stay. It is a great pleasure to hear that your daughter enjoyed your time with us. Again, thank you for your kind words and see you next time you're in KTown

10/10 有夠讚

Javier

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The vibe was immaculate! I honestly enjoyed myself a lot, especially the room and view I was given! Thank you for that. Very minor details that knocked down my vote a bit: customer service felt a little awkward, like I was a burden at some points and there we some features broken down, like the HDMI to the TV and there was a loose light strip on the back of the bathroom mirror. Overall, it was so worth it and had a great time! Thank you, guys!
於 2024 年 3 月住了 1 晚
C. Ruiz 於 2024年3月19日回覆
Dear Javier, We are beyond grateful for the time you have taken to share your feedback with us. We pride ourselves on an elevated level of guest service and strive to provide each guest with a fun, welcoming experience here at the LINE LA. It’s unfortunate that the customer service felt a bit awkward at times. As a guest, feeling valued and comfortable is crucial, so I understand why this impacted your experience, we will address this with the staff. Broken features, such as the HDMI connection to the TV, can indeed be frustrating and will definitely be reported to the proper departments. We hope to see you again soon,

4/10 不太好

Julie

家庭旅遊
不喜歡:設施服務和住宿環境和硬體
A bit run down for a boutique hotel. Room was super loud at night. Convenient location and felt safe.
於 2024 年 3 月住了 3 晚
J.R. - Director of Rooms 於 2024年3月29日回覆
Dear Julie,Thank you for taking the time to share your experience with us. We are glad to hear you found our location convenient and felt safe during your stay. However, we are truly sorry to learn that aspects of our hotel did not meet your expectations. We are actively addressing and continually making improvements to enhance our guest experience. We hope to have the opportunity to welcome you back in the future for a stay that not only meets but exceeds your expectations.Warmest regards,J.R. Billings - Director of Rooms

8/10 不錯哦

David

家庭旅遊
喜歡:設施服務
Chill, good vibes, they think they’re a bit too cool sometimes, sometimes amenities could do with some TLC. A little bit tired.
於 2024 年 3 月住了 1 晚
Branden Williams, Assistant Front Office Manager. 於 2024年3月17日回覆
Dear David, thank you for taking the time to share your feedback with us. We're thrilled you enjoyed our hotels, relaxed atmosphere and positive vibes. We continuously strive to create a welcoming and trendy environment for our guest. We appreciate your comments about the amenities. We're actively working on refreshing certain areas and improving our amenities to ensure they meet our guest expectations. Thank you again for your valuable feedback and we hope to welcome you back soon.

6/10 一般般

Alana

商務旅客
喜歡:整潔度、員工素質和住宿環境和硬體
不喜歡:設施服務
Nice enough hotel, but they now charge an extra $30 “resort fee” for each night - these are bad enough when charged once per stay, but it feels deceptive to advertise one rate and then upcharge for every night, especially when there are no amenities included - not even coffee. Just include it in the room rate. Parking is also very expensive.
於 2024 年 3 月住了 1 晚
Branden Williams, Assistant Front Office Manager. 於 2024年3月12日回覆
Dear Alana, thank you for taking the time to leave a review about your recent stay at our hotel. We sincerely apologize that the amenity fee and parking caused frustrations during your visit. We understand your concerns about transparency, and wanted to assure you that the details about the amenity fee are outlined on the reservations website and included in your confirmation letter. This fee provides our guest with exclusive access to our pool fitness and business center. We strive to offer affordable and secure on-property parking for our guest. However, there are alternative parking options nearby the hotel. We appreciate your feedback and always looking for new ways to improve. We hope to have the opportunity to welcome you back in the future.

6/10 一般般

Kuldeep

喜歡:整潔度、員工素質和住宿環境和硬體
Water and tea kettle was never there! Or some tea bags for the moring.
於 2024 年 2 月住了 3 晚
Branden Williams, Assistant Front Office Manager. 於 2024年3月17日回覆
Dear Kuldeep, Thank you for taking the time to share your feed about your recent stay. We apologize that a hot water kettle and tea bags were not available in your room. For future reference, we do offer hot water kettles at no extra charge upon request. Simply reach out to our housekeeping or front desk staff, and they'll be happy to deliver one to your room. We don't currently offer tea bags in the rooms, but a variety of teas are available for purchase at Openaire Restaurant, Alfred's Cafe, and through room service. We truly appreciate your feedback, and hope to have another opportunity to welcome you back in the future.

10/10 有夠讚

Jamie

於 2024 年 3 月住了 1 晚
C. Ruiz 於 2024年3月28日回覆
Dear Jamie, We are beyond grateful for the time you have taken to share your 5-star review. We pride ourselves on an elevated level of guest service and strive to provide each guest with a fun, welcoming experience here at the LINE LA. It is a delight to learn we succeeded in meeting your expectations. We hope to see you again soon,

10/10 有夠讚

Marielle

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 2 晚
C. Ruiz 於 2024年3月19日回覆
Dear Marielle, We are beyond grateful for the time you have taken to share your feedback with us. We pride ourselves on an elevated level of guest service and strive to provide each guest with a fun, welcoming experience here at the LINE LA. It is a delight to learn we succeeded in meeting your expectations. We hope to see you again soon,

10/10 有夠讚

Randa

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
My stay was really relaxing and restorative. The hotel has really great energy and there was an amazing installation on the ground floor of the hotel. Great coffee for on the go!
於 2024 年 3 月住了 2 晚
Aronta Tucker Assistant Front Office Manger 於 2024年3月7日回覆
Thank you Randa,We are thrilled to hear that you enjoyed your stay and the coffee! We also would like to thank you for taking time to share about your experience. We take great pride in assuring each guest have an great and enjoyable experience. Please feel free to reach out directly should you need any further assistance or have any concerns. We can't wait welcome you back for more at our delightful hotel

8/10 不錯哦

Shawnty

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This was a great hotel with a great location, but the hotel room had usb and outlets that didn’t work. Also, the restroom shower knob was broken, which was a disappointment. The lighting in the restroom was very dim and made it difficult to get ready. Otherwise, everything was good
於 2024 年 3 月住了 1 晚
Aronta Tucker Assistant Front Office Mangaer 於 2024年3月7日回覆
Good evening Shawnty,Thank you so much for taking time to share about your experience. We greatly appreciate you for doing so. The feed back you provided about your stay is valuable and we will be sure to relay this to upper management. We are sorry to hear that it may have not been as pleasant for you. Please feel free to contact the hotel directly and speak with management should you like to express further details regarding your stay.

10/10 有夠讚

Dina

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
First of all, Kelly was amazing! The Line Hotel team is great and it is always a joy to stay there. the rooms have the most amazing views to sleep to and Koreatown is a great area to stay at while in LA. Can't wait to be back!
於 2024 年 2 月住了 1 晚
Aronta Tucker Assistant Front Office Mangaer 於 2024年3月7日回覆
Thank you Dina,We are so happy to see that you enjoyed your stay. We will be sure to inform Kelly on your acknowledgement. He's a great contribution to our team. We'd also love to be apart of your next California experience. Please feel free to contact the hotel directly for further assistance should you be returning.

2/10 很糟糕

Camiel

於 2024 年 3 月住了 1 晚
J.R. - Director of Rooms 於 2024年3月29日回覆
Dear Camiel,We are genuinely concerned that your experience with us did not meet your expectations. We strive to provide all our guests with exceptional service and accommodations, and we clearly fell short in your case. We would greatly appreciate the opportunity to learn more about your stay and how we can make things right. Please feel free to reach out to me directly with any feedback or specific issues you encountered. Your satisfaction is incredibly important to us, and we hope to have the chance to restore your faith in our hotel.Warm regards,J.R. Billings - Director of Rooms

10/10 有夠讚

Thomas

商務旅客
喜歡:整潔度、員工素質和住宿環境和硬體
I was vey happy to spend time at the LINE. It has all the facitities that allows me to rest and work. I come to LA monthly to teach actors and will certainlly book again for net month.
於 2024 年 2 月住了 3 晚
Branden Williams, Assistant Front Office Manager. 於 2024年3月10日回覆
Dear Thomas, thank you for taking the time to leave us a wonderful review. We're thrilled to hear that our facilities provided the perfect environment for you to relax and be productive during your stay. We take pride in creating memorable experiences for our guest. We truly appreciate your feedback, and look forward to welcoming you back soon.

4/10 不太好

Leah

情侶出遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It was so dirty in our room, after being in the room for about 15 minutes my black carry on bag somehow had so much dust on it.
於 2024 年 2 月住了 2 晚
C. Ruiz 於 2024年3月3日回覆
Dear Leah,Thank you for taking the time to share your feedback with us. We will be sure to share this feedback with our team and we hope that you will allow us an opportunity to change your impression of our hotel in the future. Warm regards,

10/10 有夠讚

Ben

於 2024 年 2 月住了 8 晚
C. Ruiz 於 2024年3月26日回覆
Dear Ben, We are beyond grateful for the time you have taken to share your feedback with us. We pride ourselves on an elevated level of guest service and strive to provide each guest with a fun, welcoming experience here at the LINE LA. It is a delight to learn we succeeded in meeting your expectations. We hope to see you again soon

6/10 一般般

Stella

喜歡:員工素質
於 2024 年 1 月住了 3 晚
C. Ruiz 於 2024年3月21日回覆
Dear Stella, We are beyond grateful for the time you have taken to share your feedback with us. We pride ourselves on an elevated level of guest service and strive to provide each guest with a fun, welcoming experience here at the LINE LA. It is a delight to learn we succeeded in meeting your expectations. We hope to see you again soon,

8/10 不錯哦

Gerald

情侶出遊
喜歡:員工素質、設施服務和住宿環境和硬體
C
於 2024 年 2 月住了 4 晚
Branden Williams, Assistant Front Office Manager. 於 2024年2月27日回覆
Dear Gerald, thank you for taking the time to leave a rating after staying with us. We appreciate the positive sentient, and we're always striving to provide exceptional experiences for our guest. We would love to hear more about your stay. What aspects did you enjoy most? Were there any areas we fell short of your expectations? Any feedback you can share is valuable for us to learn and grow. Thank you again for choosing our hotel, and we hope to welcome you back soon.

8/10 不錯哦

sun

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 3 晚
C. Ruiz 於 2024年3月21日回覆
Dear Sun, We pride ourselves on an elevated level of guest service and strive to provide each guest with a fun, welcoming experience here at the LINE LA. It is a delight to learn we succeeded in meeting your expectations. We hope to see you again soon,

2/10 很糟糕

sungmin,Los angeles

於 2024 年 2 月住了 1 晚
J.R. - Director of Rooms 於 2024年3月29日回覆
Dear Sungmin,We are genuinely concerned that your experience with us did not meet your expectations. We strive to provide all our guests with exceptional service and accommodations, and we clearly fell short in your case. We would greatly appreciate the opportunity to learn more about your stay and how we can make things right. Please feel free to reach out to me directly with any feedback or specific issues you encountered. Your satisfaction is incredibly important to us, and we hope to have the chance to restore your faith in our hotel.Warm regards,J.R. Billings - Director of Rooms

4/10 不太好

Sunghye

If you like Korean food it’s okay but not good for business. The hotel is too loud
於 2024 年 2 月住了 2 晚
C. Ruiz 於 2024年2月28日回覆
Dear Sunghye,Thank you for taking the time to share your feedback. Please accept our apologies for the noise disturbance you experienced during your stay. Our location in Koreatown lends itself to more ambient noise, thus we are working on double panel windows to all rooms. We hope that you will allow us an opportunity to change your impression of our property in the future. All the best,

4/10 不太好

Yukiko

商務旅客
喜歡:整潔度
不喜歡:員工素質、設施服務和住宿環境和硬體
Disappointed with the amenity but charged 30 dollars for nothing (no vanity) or service.
於 2024 年 2 月住了 1 晚
J.R. - Director of Rooms 於 2024年2月29日回覆
Dear Yukiko,We're genuinely sorry to hear about your disappointment with the amenity fee. We understand how important it is for all charges to feel justified and add value to your stay. This fee is standard in many hotels and supports the wide range of services and facilities we offer, including access to our second-floor pool, high-speed wireless internet, a 24-hour gym with a Peloton bike, private Barbershop Club, business center, in-room coffee maker & tea kettle upon request, reusable Rainwater bottles, and much more. We aim for complete transparency with all our charges, clearly disclosing this fee across all booking channels, including our website, before booking confirmation. However, we recognize there may have been a gap in communication in this instance, and we sincerely apologize for any confusion this caused. Your feedback is invaluable to us as we continually strive to enhance our guest experience.Warm regards,J.R. Billings - Director of Rooms

10/10 有夠讚

Britney

喜歡:整潔度、員工素質和住宿環境和硬體
Branden Williams, Assistant Front Office Manager. 於 2024年2月25日回覆
Dear Britney, thank you for taking the time to give us a great rating. We're pleased that you enjoyed your stay. We strive to exceed expectations, and create memorable experiences for every guest. We would love to hear more about what you enjoyed during your stay. Any specific details would be greatly appreciated. This will help us continue providing exceptional experiences, and ensure future guest have a fantastic stay. Thank you for choosing us, and we hope to welcome you back soon.

10/10 有夠讚

Maria

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 2 晚
C. Ruiz 於 2024年2月28日回覆
Dear Imke, We are beyond grateful for the time you have taken to share your feedback with us. It is a delight to learn we succeeded in meeting your expectations. We hope to see you again soon,

2/10 很糟糕

DONGEUN

家庭旅遊
Do not stay at Wilshire Blvd side rooms. Couldn't sleep during the night by ambulance, police car and homeless guys. Their HVAC system is so loud and you will wake up every 30 minutes whenever the system starts warm up or cool down. Somehow marijuana smells sneaks into the room too. The front desk women when I checked in was not so happy and not that much kind to people. The worst hotel I ever stayed.
於 2024 年 2 月住了 2 晚
J.R. - Director of Rooms 於 2024年2月20日回覆
Dear DongEun,Thank you for taking the time to share your experience with us. We deeply regret to hear that your stay was marred by noise from the street, issues with our HVAC system, and other discomforts. We strive to ensure all our guests have a peaceful and enjoyable stay, and it's clear we fell short in your case.With regard to the street noise, for future visits, we'd like to inform you about our Hollywood Hills View Rooms, situated away from the street. These rooms might provide the comfort you're looking for. Regarding the HVAC noise concerns you raised; we are looking into this to ensure they are resolved. Lastly, we will address the unwanted odors and the service you received upon check-in. Please rest assured we are a nonsmoking hotel and take violations of this policy with the utmost seriousness and will look into ways to prevent them from occurring in the future. Providing a welcoming and friendly atmosphere is fundamental to our values, and we will reinforce this with our staff.Your feedback is invaluable to us as it helps us to improve our guest experience. While we understand your stay was not satisfactory, we hope you will consider giving us another opportunity to demonstrate our commitment to excellence. Please feel free to reach out to us directly if you wish to discuss your concerns further or if there's anything we can do to make amends.Warm regards,J.R. Billings - Director of Rooms

10/10 有夠讚

Teri

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Super fast check in. Lovely room with a view on the 7th floor.
於 2024 年 2 月住了 1 晚
C. Ruiz 於 2024年2月21日回覆
Dear Teri,Thank you for taking the opportunity to offer such glowing feedback from your recent stay. Again, thank you for your kind words and patronage. It was such a pleasure having you stay with us.We hope to see you again soon,The LINE LA Team

10/10 有夠讚

David

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great place
於 2024 年 2 月住了 4 晚
C. Ruiz 於 2024年2月21日回覆
Dear David, We are beyond grateful for the time you have taken to share your feedback with us. We pride ourselves on an elevated level of guest service and strive to provide each guest with a fun, welcoming experience here at the LINE LA. It is a delight to learn we succeeded in meeting your expectations. We hope to see you again soon,

10/10 有夠讚

Jimmy

Fun and clean
於 2024 年 1 月住了 1 晚
C. Ruiz 於 2024年2月21日回覆
Dear Jimmy, We are beyond grateful for the time you have taken to share your feedback with us. It is a delight to learn we succeeded in meeting your expectations. We hope to see you again soon,

10/10 有夠讚

Andy

商務旅客, 團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice place
於 2024 年 2 月住了 1 晚
Branden Williams, Assistant Front Office Manager. 於 2024年2月19日回覆
Hello Andy, thank you so much for taking the time to leave a review. We're thrilled to hear you had a great stay with us. We strive to create a place that inviting and pleasant for all guest. We would love to know more about what made your stay special and anything that could improve. Thank you again for choosing our hotel, and we hope to welcome you back soon.

10/10 有夠讚

Joshua

於 2024 年 2 月住了 1 晚
C. Ruiz 於 2024年3月21日回覆
Dear Joshua Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated.Hope to see you again

8/10 不錯哦

Simon

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 2 月住了 4 晚
Branden Williams, Assistant Front Office Manager. 於 2024年3月20日回覆
Dear Simon, thank you for taking the time to give us a positive rating. We strive to provide exceptional customer service, for our guest. We would love to hear what made your experience memorable. Sharing any details will help us continue exceeding expectations. If there's anything that needs improvement, please let us know. Thank you for choosing us, and we hope to welcome you back soon.

2/10 很糟糕

Arthur

於 2024 年 2 月住了 1 晚
J.R. - Director of Rooms 於 2024年3月29日回覆
Dear Arthur,We are genuinely concerned that your experience with us did not meet your expectations. We strive to provide all our guests with exceptional service and accommodations, and we clearly fell short in your case. We would greatly appreciate the opportunity to learn more about your stay and how we can make things right. Please feel free to reach out to me directly with any feedback or specific issues you encountered. Your satisfaction is incredibly important to us, and we hope to have the chance to restore your faith in our hotel.Warm regards,J.R. Billings - Director of Rooms

10/10 有夠讚

Zhuangboyu

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
good
於 2024 年 2 月住了 4 晚
C. Ruiz 於 2024年2月21日回覆
Dear Guest,Thank you for taking the opportunity to offer such glowing feedback from your recent stay. It is a great pleasure to hear you thoroughly enjoyed your time with us. We hope to see you again soon,

10/10 有夠讚

Ralph

於 2024 年 2 月住了 3 晚
C. Ruiz 於 2024年2月14日回覆
Dear Ralph, We are beyond grateful for the time you have taken to share your feedback with us. We pride ourselves on an elevated level of guest service and strive to provide each guest with a fun, welcoming experience here at the LINE LA. It is a delight to learn we succeeded in meeting your expectations. We hope to see you again soon,

10/10 有夠讚

cristine

喜歡:整潔度、員工素質和住宿環境和硬體
it’s cute
於 2024 年 2 月住了 1 晚
Branden Williams, Assistant Front Office Manager. 於 2024年2月12日回覆
Dear Christine, thank you for your review. We're glad to hear you had a great stay. We put a lot of thought into creating a pleasant and welcoming atmosphere, for all guest to enjoy. We're grateful for your feedback, and hope to welcome you back soon.

10/10 有夠讚

Kyle

喜歡:整潔度、員工素質和住宿環境和硬體
Great hotel. Great people. Good bars and clubs within
於 2024 年 2 月住了 1 晚
Branden Williams, Assistant Front Office Manager. 於 2024年2月12日回覆
Dear Kyle, Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear you enjoyed your stay with us, finding both the hotel and our staff to be excellent. We strive to create a welcoming and comfortable environment for all guests. We're especially delighted you appreciated the selection of the hotel bars and clubs. We truly value your feedback and hope to welcome you back soon.

4/10 不太好

William

情侶出遊, 商務旅客
喜歡:整潔度和員工素質
不喜歡:住宿環境和硬體
Room was very small and cramped. Shower had no water regulator so it just gushed out wasting a lot of water.
於 2024 年 2 月住了 1 晚
J.R. - Director of Rooms 於 2024年2月13日回覆
Dear William,Thank you for taking the time to share your concerns with us. We are truly sorry to hear that your stay did not meet your expectations, especially regarding the room size and the shower issue. Ensuring guest comfort and sustainability are top priorities. We understand how the room size can impact your experience, and we want to ensure you're aware that we offer a variety of room types to suit different needs and preferences, including larger studios and suites. For your future visits, we would be more than happy to assist you in selecting a room that better meets your expectations.Regarding the shower, we apologize for the inconvenience and the environmental concerns this has caused. We are taking immediate steps to address and fix the issue to prevent water wastage and ensure a more pleasant and sustainable experience for all our guests.We value your feedback as it helps us to improve our services. We hope you will give us another opportunity to provide you with a superior experience. Please do not hesitate to contact us directly if you wish to discuss your stay further or have any specific preferences for future visits.Warm regards,J.R. Billings - Director of Rooms