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歐姆尼飯店的評分

4.5 out of 5
歐姆尼飯店
251 S Olive St, Los Angeles, CA

評論

9.0

太棒了

10 分，有夠讚；1849 則評論中有 1262 則" "
8 分，不錯哦；1849 則評論中有 345 則" "
6 分，一般般；1849 則評論中有 111 則" "
4 分，不太好；1849 則評論中有 62 則" "
2 分，很糟糕；1849 則評論中有 69 則" "

9.2/10

整潔度

9.2/10

員工素質

8.8/10

設施服務

9.0/10

住宿環境和硬體

9.0/10

環保程度

評論

10/10 有夠讚

MEIDONG

於 2024 年 3 月住了 1 晚

10/10 有夠讚

Tsz Yeung

商務旅客
喜歡：整潔度、住宿環境和硬體和客房舒適度
GOOD SERVICE, CLEANING AND QUITE. I CAN ENJOY THE STAY I WILL BE BACK
於 2023 年 9 月住了 6 晚
Robbie Nasser, General Manager 於 2023年9月18日回覆
Thank you for giving us the opportunity to serve you. We appreciate the confidence you have placed in us and we look forward to providing you with the best possible service in the future.

10/10 有夠讚

Haotian

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
nice service
於 2023 年 8 月住了 4 晚

10/10 有夠讚

xiaolei

於 2023 年 7 月住了 4 晚

10/10 有夠讚

Chun

於 2022 年 6 月住了 3 晚

8/10 不錯哦

LEE-CHUAN

於 2022 年 6 月住了 3 晚

10/10 有夠讚

Willa

於 2022 年 3 月住了 2 晚

10/10 有夠讚

Stacy

商務旅客, 團體旅遊
喜歡：員工素質和住宿環境和硬體
Sabrina & Tim were the best employees ever. Made sure every commodification was met and went and above and beyond for my stay! I would recommend them to be promoted to vacation planners because they did the BEST!
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Dawn

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The service desk clerk was so nice and very helpful
於 2024 年 2 月住了 2 晚

8/10 不錯哦

Paul

家庭旅遊
This hotel is fine for a stay in LA. I would stay there again. There was not enough light in the room. The valet did not answer the phone when I called to bring our car around. We couldn’t find the glasses as they were hidden under the TV.
於 2024 年 4 月住了 1 晚

2/10 很糟糕

Robert

不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Their computer system was down and also the rooms weren’t updated for the price I was paying and very outdated
於 2024 年 3 月住了 2 晚
Robbie Nasser, General Manager 於 2024年4月18日回覆
Thank you for sharing your concerns about your recent stay with us. We deeply regret and our truly sorry for the inconveniences and frustrations you experienced due to the technical issues with our system. We appreciate your understanding and graciousness in sharing your experience with us. We hope to have the opportunity to serve you again for a much smoother and enjoyable stay in the future

8/10 不錯哦

Kimberly

喜歡：整潔度和住宿環境和硬體
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Maricelle

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Matthews

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
From the moment you arrive, you are treated with courtesy and care. Love the quiet, old school, East Coast feel of the place — right in the middle of DTLA (downtown LA). Across the street from the Broad, the Disney Concert Hall, and the Music Center and right next to the Museum of Contemporary Art — fabulous location!
於 2024 年 4 月住了 1 晚
Robbie Nasser, General Manager 於 2024年4月18日回覆
Sounds like you had a memorable stay, and we are so pleased to hear that! If you travels ever bring you through Los Angeles, we hope you will remember us. Thank you again for such great compliments!

10/10 有夠讚

Melissa，Quartz Hill

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful hotel close to points of interest
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Annie

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I truly can say that our experience with Omni Hotel from the greeting at the door by the Bellmen. The associates at the front desk were great wonderful personalities Sabrina Sicre one of the first associates that I had contact with by phone was outstanding her guidance helped me so much so patient and very kind. When I actually got to meet her I knew it was her just by the way she treated me,then there was Tim Prater he told us of some great places to eat and visit during our stay. When calling for things we needed Prime Hendrix took care of any request without hesitation these workers are an asset to the Hotel. Thank you so much all of you. The grounds are beautiful the terrace soo nice we spent time out there with the fire pit on. I would recommend anyone to stay there The shuttle service excellent our driver Robin oh he knows downtown dropped us off and picked us up several times it’s the best we loved not driving. Keep up the excellent work!!!
於 2024 年 4 月住了 2 晚

10/10 有夠讚

Lisha

商務旅客, 家庭旅遊
Great location.
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Nicholas

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great
於 2024 年 3 月住了 3 晚

10/10 有夠讚

Maeve

喜歡：整潔度、員工素質和住宿環境和硬體
Peaceful, professional.
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Barry Carmine

商務旅客
The staff is extremely helpful and I would especially like to commend Tom for coordinating an early check in with me
於 2024 年 4 月住了 1 晚

8/10 不錯哦

Pollyanna

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice property, friendly staff. Area around the hotel had a fun dining area, but at night it did feel a bit unsafe. Also quite a bit of condensation happened on the inside of the window. Enough to drip onto carpet and make it very wet.
於 2024 年 3 月住了 3 晚

10/10 有夠讚

Michelle

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Albert

情侶出遊, 寵物同遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Pedestrian paths and walking distance to many eating establishments and tourist venues
於 2024 年 4 月住了 2 晚

6/10 一般般

Emmanuel

Nothing worked
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Juliet

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Nice rooms, friendly staff noon check out time! Close to everything downtown. Well stay here again.
於 2024 年 3 月住了 2 晚

10/10 有夠讚

Monica

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Property is beautifully maintained and thw entire staff provides stellar service. This property is perfectly located amd easy to navigate getting around.
於 2024 年 3 月住了 2 晚

10/10 有夠讚

Brenda

情侶出遊
We love the customer service our room was very clean and spacious we definitely stay at Omni hotels.
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Darneisha

家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I love how courteous the ladies are at the check in desk, also how attentive the valet staff is. We went to NOE restaurant and the host was amazing. Overall great experience. Check out was great as well. I signed up for the rewards program.
於 2024 年 3 月住了 1 晚

10/10 有夠讚

David

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Enjoyed our stay. We'll be back
於 2024 年 3 月住了 5 晚

10/10 有夠讚

Esmeralda

團體旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
不喜歡：員工素質
Was told I was going to get a free dinner. They told me I was going to get the dinner cost refunded during my checkout. I had to start driving back home, was told they’d contact me when issue was resolved. I was still charged, nobody contacted me back regarding the refund.
於 2024 年 3 月住了 2 晚

10/10 有夠讚

Ricardo

Great stay
於 2024 年 3 月住了 4 晚

10/10 有夠讚

James

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Me and my wife love the Omni. It’s always great service there from valet to housekeeping. Plus we love the grand central market is only minutes walking. Definitely 5 stars in every aspect!
於 2024 年 3 月住了 1 晚

8/10 不錯哦

Trish

於 2024 年 3 月住了 2 晚

2/10 很糟糕

Vanessa K.

情侶出遊, 商務旅客
不喜歡：整潔度和員工素質
Car got broken into on the same street parking, bathroom was nasty tub had someone’s blood still in it, fridge was leaking water, and old dirty cleaning rags left on bathroom floor. I left early.
於 2024 年 3 月住了 2 晚
Robbie Nasser, General Manager 於 2024年3月25日回覆
Thank you for bringing this to our attention. We are truly sorry to hear about your stay with us. It sounds like a very frustrating experience, which does not meet our standards of providing our guests with a home away from home. Please rest assure that our team will look into the issues you encountered, and address them accordingly. Since we are not able to patrol the streets, we suggest that our guests park their vehicles on property with us. Again, this is not the typical service we are known for. We hope to have another opportunity in the future to provide you with a more memorable experience.

10/10 有夠讚

David

喜歡：整潔度、員工素質和住宿環境和硬體
.
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Robert，Mountlake Terrace

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great location for getting to different areas aound LA. The bar was nice, and the staff was great!
於 2024 年 3 月住了 2 晚

8/10 不錯哦

Mireya

於 2024 年 3 月住了 1 晚

10/10 有夠讚

Ashley

家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The entire staff was amazing especially the doormen!! Thank you for helping make me and my daughters Spring Break one for the books!!
於 2024 年 3 月住了 3 晚

10/10 有夠讚

fatima

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 2 晚

10/10 有夠讚

Ashleigh

於 2024 年 3 月住了 2 晚

10/10 有夠讚

Shakeyta

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Excellent Staff and service
於 2024 年 3 月住了 3 晚

6/10 一般般

Jorge

喜歡：整潔度和員工素質
於 2024 年 3 月住了 2 晚

10/10 有夠讚

Lori

團體旅遊
The Cafe left a lot to be desired. Very poor service it food was good. At breakfast we had to go get coffee pot and serve ourselves after waiting 15 mins - asked for water 3 x over 45 minutes and left with never getting it.
於 2024 年 3 月住了 3 晚

10/10 有夠讚

Juan

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The best hotel will be staying on Omni hotels where ever I go keep up the good service
於 2024 年 3 月住了 2 晚

10/10 有夠讚

Gianni

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Hotel and room were beautiful. I didn’t like however that there was no fan in the restroom, nothing terrible. You have to park your vehicle at the parking garage next door and elevator is connected to the hotel. Paid $45 for each day. Valet is available with hotel for $55 I believe. Restaurant was gorgeous but we were told outside seating has been closed for a few weeks which was a bummer since we had great weather during our stay. Food was delicious and had live pianist singing for entertainment. Food was pricey but I’d say worth it. Shrimp Ceviche was $20 but came with a lot of full shrimp. Highly recommend the banana pudding crème brûlée. Every employee we spoke too was very nice and helpful. I’d definitely stay there again.
於 2024 年 3 月住了 2 晚

10/10 有夠讚

Anisha

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
My girls and I came to LA and the Omni was very welcoming and convenient location! Staff was very attentive and the room was clean! I would stay at the Omni again
於 2024 年 3 月住了 2 晚

6/10 一般般

Alexandra

商務旅客
喜歡：員工素質和設施服務
不喜歡：整潔度
Close to Grand Central market which is a plus. Saff were friendly. Bathroom was filthy. Bathtub had not been cleaned as evidenced by hair and dirt in the tub. Water also drained slow from the bathroom so you will take a shower in a puddle of water.
於 2024 年 3 月住了 2 晚

10/10 有夠讚

shedrick

喜歡：整潔度、員工素質和住宿環境和硬體
Perfection! Staff was friendly and helpful. Rooms cleaned daily and service was on point!
於 2024 年 3 月住了 3 晚

10/10 有夠讚

Jennie

喜歡：整潔度、員工素質和住宿環境和硬體
This place is perfect except it’s in downtown LA and everything that comes with downtown LA.
於 2024 年 3 月住了 1 晚

8/10 不錯哦

Lauren

情侶出遊
喜歡：整潔度、員工素質和設施服務
Great service of staff but definitely an older hotel that needs to be upgraded
於 2024 年 3 月住了 2 晚