室內游泳池和室外游泳池

河內樂天飯店的評分

5 out of 5
河內樂天飯店
No. 54, Lieu Giai St. Cong Vi Ward., Ba Dinh, Hanoi

評論

9.4

好極了

10 分,有夠讚;1003 則評論中有 771 則" "
8 分,不錯哦;1003 則評論中有 167 則" "
6 分,一般般;1003 則評論中有 36 則" "
4 分,不太好;1003 則評論中有 14 則" "
2 分,很糟糕;1003 則評論中有 15 則" "

9.6/10

整潔度

9.4/10

員工素質

9.4/10

設施服務

9.6/10

住宿環境和硬體

9.0/10

環保程度

評論

10/10 有夠讚

SHAN PIN

喜歡:整潔度、員工素質和住宿環境和硬體
購物非常方便
於 2024 年 2 月住了 2 晚
Lotte Hotel Hanoi 於 2024年3月1日回覆
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

2/10 很糟糕

Hsiao chien

於 2023 年 12 月住了 3 晚
Hotel Management 於 2024年3月5日回覆
Dear M. Hsiao chien,Thank you for choosing our hotel for your recent stay. We appreciate you taking the time to rate your stay and apologize if your recent stay did not meet your expectations.While we're always striving to deliver exceptional experiences for our guests, we understand that sometimes things may not fall short of expectations. We sincerely apologize for any inconvenience you may have experienced during your stay.We would truly appreciate the opportunity to hear from you directly and understand your concerns in more detail. This will allow us to investigate further and work towards continued improvement.Please feel free to contact us directly at duty[underscore]hanoi[at]lotte[dot]net to share your feedback at your most convenient time. We are committed to providing you with a positive resolution.Thank you once again for your feedback.Sincerely,Lotte Hotel Hanoi

8/10 不錯哦

Hsu-Ting

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
Lotte Hotel Hanoi 於 2024年1月19日回覆
Dear Sir/MadamThank you for sharing your kind words with us. It has been a great pleasure to know that you enjoy your stay recently at Lotte Hotel Hanoi.I will share your nice comments with the whole team and I am sure they will be encouraged by your remarks. It means the world to us! We look forward to serving you again soon!With my best regards,

10/10 有夠讚

Man Ho Henry

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 2 晚
Lotte Hotel Hanoi 於 2024年1月19日回覆
Dear Sir/MadamThank you for sharing your kind words with us. It has been a great pleasure to know that you enjoy your stay recently at Lotte Hotel Hanoi.I will share your nice comments with the whole team and I am sure they will be encouraged by your remarks. It means the world to us! We look forward to serving you again soon!With my best regards,

10/10 有夠讚

Chih Hao

於 2023 年 11 月住了 2 晚
Lotte Hotel Hanoi 於 2024年1月19日回覆
Dear Sir/MadamThank you for sharing your kind words with us. It has been a great pleasure to know that you enjoy your stay recently at Lotte Hotel Hanoi.I will share your nice comments with the whole team and I am sure they will be encouraged by your remarks. It means the world to us! We look forward to serving you again soon!With my best regards,

10/10 有夠讚

YU CHEN

於 2023 年 11 月住了 1 晚
Lotte Hotel Hanoi 於 2023年11月20日回覆
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and for your wonderful review.Our hotel aims to provide a truly outstanding experience, and we are happy that you have enjoyed your stay. Customer satisfaction is really important for us and your positive feedback will help us with our continuing effort to improve the service quality.Once again, our most sincere thanks for your comments. We look forward to welcoming you back to Lotte Hotel Hanoi very soon.With kind regards,

10/10 有夠讚

REGINAL

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 2 晚
Lotte Hotel Hanoi 於 2023年11月20日回覆
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and for your wonderful review.Our hotel aims to provide a truly outstanding experience, and we are happy that you have enjoyed your stay. Customer satisfaction is really important for us and your positive feedback will help us with our continuing effort to improve the service quality.Once again, our most sincere thanks for your comments. We look forward to welcoming you back to Lotte Hotel Hanoi very soon.With kind regards,

8/10 不錯哦

Jacky

於 2023 年 10 月住了 2 晚
Lotte Hotel Hanoi 於 2023年11月20日回覆
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and for your wonderful review.Our hotel aims to provide a truly outstanding experience, and we are happy that you have enjoyed your stay. Customer satisfaction is really important for us and your positive feedback will help us with our continuing effort to improve the service quality.Once again, our most sincere thanks for your comments. We look forward to welcoming you back to Lotte Hotel Hanoi very soon.With kind regards,

10/10 有夠讚

Yuen Ling Ivy

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 1 晚

10/10 有夠讚

Pui Ki

團體旅遊, 家庭旅遊
喜歡:員工素質、設施服務和住宿環境和硬體
只有樂天商場逛街,附近也不是太多購物的地方,不過樂天酒店環境一流,尤其上67樓顶樓食嘢及影相
於 2023 年 8 月住了 2 晚

10/10 有夠讚

Tsuming

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 8 月住了 3 晚
Lotte Hotel Hanoi 於 2023年8月25日回覆
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I will make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 有夠讚

Kwok

於 2023 年 8 月住了 1 晚
Lotte Hotel Hanoi 於 2023年8月25日回覆
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I will make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 有夠讚

HSIAO CHENG

於 2023 年 6 月住了 1 晚
Lotte Hotel Hanoi 於 2023年7月18日回覆
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I will make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 有夠讚

Tak Yuen

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
酒店很新,楼下就是购物商场,很多吃的很方便。
於 2022 年 12 月住了 1 晚
Lotte Hotel Hanoi 於 2023年1月6日回覆
Dear Mr./Mrs. Tak Yuen,Thank you for sharing your kind words with us. It has been a great pleasure to know that you enjoy your stay recently at Lotte Hotel Hanoi.I will share your nice comments with the whole team and I am sure they will be encouraged by your remarks. It means the world to us! We look forward to serving you again soon!With my best regards, Lotte Hotel Hanoi

10/10 有夠讚

Pui Kee

於 2022 年 10 月住了 1 晚
Lotte Hotel Hanoi 於 2022年10月25日回覆
Dear Mr./Mrs. Pui Kee,Thank you for sharing your kind review with us. It has been a great pleasure to know that you enjoy your stay recently at Lotte Hotel Hanoi.I will share your nice review with the whole team and I am sure they will be encouraged by your remarks. It means the world to us! We look forward to serving you again soon!With my best regards, Lotte Hotel Hanoi

10/10 有夠讚

SHAN PIN

喜歡:整潔度和員工素質
設備缺乏熱開水壺及茶包
於 2022 年 10 月住了 1 晚
Lotte Hotel Hanoi 於 2022年10月17日回覆
Dear Mr./Mrs. Shan Pin,First of all, I would like to extend our thanks to you for taking the time to review Lotte Hotel Hanoi. Being in constant pursuit of top accommodation experience for our guests, we take guests’ reviews very seriously and consider them the valuable insights for improving our services.Please accept our apology for your unpleasant experience with us. At Lotte Hotel Hanoi, we always strive our best to improve. Only by listening to the customers closely, we would be able to address the issues hence apply the necessary changes to avoid the re-occurrence.If your travel plan ever bring you cross our way again, we dearly wish to have a second chance to welcome you back to see the improvement we have made.With kind regards,Lotte Hotel Hanoi

8/10 不錯哦

Cheuk Yin

於 2022 年 9 月住了 3 晚
Lotte Hotel Hanoi 於 2022年9月28日回覆
Dear Mr./Mrs. Cheuk Yin,Thank you for giving our team such priceless words of the moments at Lotte Hotel Hanoi. We are very glad to learn about your satisfying experience with us.It is our honor to welcome you and to serve you with great service at our hotel. We hope that you will comeback with us in your next Hanoi trips.With my best regards, Lotte Hotel Hanoi

10/10 有夠讚

Chi huu

於 2022 年 7 月住了 2 晚
Lotte Hotel Hanoi 於 2022年7月21日回覆
Dear Mr./Mrs. Chi Huu, Thank you for choosing Lotte Hotel Hanoi and for your wonderful review. It has been a great pleasure to know that you enjoy your stay recently at Lotte Hotel Hanoi. I will share your nice review with the whole team and I am sure they will be encouraged by your remarks. It means the world to us! We look forward to serving you again soon! With my best regards, Lotte Hotel Hanoi

10/10 有夠讚

YIN CHIEH

於 2022 年 6 月住了 1 晚
Lotte Hotel Hanoi 於 2022年7月14日回覆
Dear Mr./Mrs. Yin Chieh, Thank you for sharing your review with us. It has been a great pleasure to know that you enjoy your stay recently at Lotte Hotel Hanoi. I will share your nice comments with the whole team and I am sure they will be encouraged by your remarks. It means the world to us! We look forward to serving you again soon! With my best regards, Lotte Hotel Hanoi

8/10 不錯哦

WU

喜歡:整潔度、住宿環境和硬體和客房舒適度
推薦給想使用飯店設施或想來越南找尋日韓氛圍的旅客。
房間內部普通,但有高樓夜景,7樓的運動會館設施選擇很多(有健身房、桑拿、游泳池等),早餐可以不用加點(價格太高、選擇很少),附近生活機能很好又臨近日本及韓國區,食物選擇很多樣。
於 2022 年 3 月住了 1 晚
Lotte Hotel Hanoi 於 2022年4月14日回覆
Dear valued guest, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely Lotte Hotel Hanoi

10/10 有夠讚

MEI LING

於 2022 年 3 月住了 1 晚
Lotte Hotel Hanoi 於 2022年3月21日回覆
Dear valued guest, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely Lotte Hotel Hanoi

2/10 很糟糕

Shih lin

於 2021 年 2 月住了 3 晚
Lotte Hotel Hanoi 於 2021年4月6日回覆
Dear valued guest, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Sauna and gym good
於 2020 年 11 月住了 1 晚
Lotte Hotel Hanoi 於 2020年11月30日回覆
Dear valued guest, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely

10/10 有夠讚

Wang

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 10 月住了 1 晚
Lotte Hotel Hanoi 於 2020年10月14日回覆
Dear valued guest, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely

10/10 有夠讚

HSIAN CHIEN

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 9 月住了 2 晚
Lotte Hotel Hanoi 於 2020年9月28日回覆
Dear valued guest, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely

10/10 有夠讚

hsien yu

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
很好 舒服 景觀很棒
於 2020 年 5 月住了 2 晚
Lotte Hotel Hanoi 於 2020年6月3日回覆
Dear valued guest, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely

10/10 有夠讚

YI AN

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 5 月住了 1 晚
Lotte Hotel Hanoi 於 2020年6月3日回覆
Dear valued guest, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely

10/10 有夠讚

Angel,香港

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
極方便, 樂天購物中心和樂天超市就在下層, 方便購買手送. 早餐在63樓餐廳,食品種類很多,極豐富. 房間大,而且可觀賞夜景.
於 2020 年 1 月住了 1 晚
Sera Pham 於 2020年2月6日回覆
Dear Ms. Angel, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely

10/10 有夠讚

真實旅客

喜歡:員工素質
於 2020 年 1 月住了 1 晚
Sera Pham 於 2020年2月6日回覆
Dear valued guest, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely

10/10 有夠讚

Steven

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 12 月住了 1 晚
Sera Pham 於 2020年2月6日回覆
Dear Mr. Steven, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely

10/10 有夠讚

POYAO

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 12 月住了 5 晚
Sera Pham 於 2019年12月17日回覆
Dear Mr./Ms. Poyao, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely

10/10 有夠讚

PO Hung

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
接待人員很客氣及專業 酒店及房間的設備新穎 餐點樣式眾多及味道佳
於 2019 年 11 月住了 1 晚
Sera Pham 於 2019年11月25日回覆
Dear valued guest, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely

10/10 有夠讚

Pao Feng

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great services ! Great view
於 2019 年 10 月住了 1 晚
Sera Pham 於 2019年10月7日回覆
Dear Mr./Ms. Pao Feng, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2019 年 7 月住了 1 晚
Sera Pham 於 2019年8月12日回覆
Dear valued guest, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely

10/10 有夠讚

Nathan

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Impressive!
I particularly like the sauna facilities, which made me relaxed n rejuvenated after I used the hot / cold pool. Besides, it’s next to the lotte shopping mall and it’s worth visit. Staff there are very helpful and polite. I observed that more that 80% of the guests are Koreans staying in this hotel.
於 2019 年 7 月住了 4 晚
Sera Pham 於 2019年8月5日回覆
Dear Mr. Nathan, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely

10/10 有夠讚

Melissa Kaye

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Highly recommended
Very clean and convenient, quick check in and the view is impeccable. Like the Korean dishes served in breakfast.
於 2019 年 7 月住了 1 晚
Sera Pham 於 2019年7月29日回覆
Dear Ms. Melissa Kaye, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely

10/10 有夠讚

Yu-Ting

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 7 月住了 2 晚
Sera Pham 於 2019年7月23日回覆
Dear Mr./Ms. Yu Ting Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely

10/10 有夠讚

YEN-YU

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
服務態度佳,床很舒服!
於 2019 年 7 月住了 5 晚
Sera Pham 於 2019年7月16日回覆
Dear Mr./Ms. Yen-yu, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
很好的入住經驗
服務很好 但早餐比較普通
於 2019 年 3 月住了 1 晚
Sera Pham 於 2019年6月17日回覆
Dear valued guest, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely

10/10 有夠讚

YANG

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
環境好,服務佳,房間很乾淨漂亮舒服
於 2019 年 4 月住了 1 晚
Sera Pham 於 2019年5月21日回覆
Dear Mr./Ms. Yang, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 2 月住了 3 晚
Sera Pham 於 2019年2月14日回覆
Dear valued guest, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely

10/10 有夠讚

WENG FAI

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
職員很有禮貌,而且酒店設施很新及清潔.
於 2018 年 12 月住了 4 晚
Sera Pham 於 2019年1月8日回覆
Dear Mr./Ms. Weng Fai, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely

8/10 不錯哦

Markus

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
nice city view , nice F&B , nice staff services , excellent !
於 2018 年 12 月住了 2 晚
Sera Pham 於 2018年12月17日回覆
Dear Mr. Markus, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely

8/10 不錯哦

HUNG PIU

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 11 月住了 1 晚
Sera Pham 於 2018年11月19日回覆
Dear Mr./Ms. Hung Piu, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely

10/10 有夠讚

TE SHEN

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
很棒的酒店
於 2018 年 10 月住了 1 晚
Sera Pham 於 2018年10月16日回覆
Dear Mr./Ms. Te Shen, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely

10/10 有夠讚

Lai

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
值得推荐
房间干净整洁,特别是床单和毛巾都雪白的,进入看到就很开心,购物、吃饭都非常方便,这次住的非常满意。
於 2018 年 10 月住了 3 晚
Sera Pham 於 2018年10月29日回覆
Dear Mr./Ms. Lai, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely

10/10 有夠讚

Pinhan

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 9 月住了 1 晚
Sera Pham 於 2018年9月4日回覆
Dear valued guest, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Very new hotel with very good facilities
The hotel is new and good facilities. Sauna is very good, with big gym and yoga class. How ever, breakfast is not as good as expected. It takes around 20 minutes to go to the tourist places by taxi. The fee is around US$2-3. Overall , I highly recommend this hotel given its price and high quality.
於 2018 年 8 月住了 3 晚
Sera Pham 於 2018年8月30日回覆
Dear valued guest, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely

10/10 有夠讚

J,Taichung

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
House keeping services performed way beyond my expectations. Constantly reloading bottle water is so thoughtful.
於 2018 年 8 月住了 2 晚
Sera Pham 於 2018年8月30日回覆
Dear valued guest, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
The hotel is quite far away from the old quarter (many tourists attractions and great local restaurants there) , but you can always take the cheap taxi from hotel to old quarter.
於 2018 年 7 月住了 4 晚
Sera Pham 於 2018年8月30日回覆
Dear valued guest, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely