I don’t expect my window is just a metre away from other family’s living room. My room is 411.
Wing Keung David
於 2022 年 10 月住了 3 晚
Nguyen Lan Phuong, Commercial Manager 於 2023年4月27日回覆
Dear Wing Keung David, Greetings from Hilton Garden Inn Hanoi.Thank you for taking the time to share your experiences about your stay at our hotel.Please accept our sincere apologies if your experience was not up to your expectation.Rest assured that your concern is brought to our attention, to make sure you will have a better stay next time. We hope this experience will not alter your trust in our hotel and you grant us another chance to welcome you back. All in all, we truly appreciate you letting us know what's expected from guest's perspective, so that giving us the chance to make the right changes.Kind Regards,
8/10 不錯哦
HONG THAM
商務旅客
2022年10月3日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
不錯
服務不錯,乾淨度也不錯
HONG THAM
於 2022 年 9 月住了 2 晚
Nguyen Lan Phuong, Commercial Manager 於 2023年4月27日回覆
Dear Hong Tham,We are truly heartened to receive your generous review of Hilton Garden Inn Hanoi.Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after.We look forward to having you with us again in the near future.Kind Regards,
6/10 一般般
Wei Ming
商務旅客
2019年12月7日
喜歡:員工素質
Hilton Garden
Old hotel, good breakfast
Wei Ming
於 2019 年 12 月住了 1 晚
Nguyen Lan Phuong, Commercial Manager 於 2023年5月17日回覆
Dear Wei Ming,We are truly heartened to receive your generous review of Hilton Garden Inn Hanoi.Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after.We look forward to having you with us again in the near future.Kind Regards,
10/10 有夠讚
真實旅客
2019年10月5日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
真實旅客
於 2019 年 10 月住了 2 晚
Nguyen Lan Phuong, Commercial Manager 於 2023年5月17日回覆
Dear valued client,We are truly heartened to receive your generous review of Hilton Garden Inn Hanoi.Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after.We look forward to having you with us again in the near future.Kind Regards,
8/10 不錯哦
Shih-Liang
2019年9月27日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Shih-Liang
於 2019 年 9 月住了 1 晚
Nguyen Lan Phuong, Commercial Manager 於 2023年5月17日回覆
Dear Shih-Liang,We are truly heartened to receive your generous review of Hilton Garden Inn Hanoi.Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after.We look forward to having you with us again in the near future.Kind Regards,
8/10 不錯哦
PO HSUN
2019年6月2日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Not bad
PO HSUN
於 2019 年 5 月住了 2 晚
Nguyen Lan Phuong, Commercial Manager 於 2023年5月17日回覆
Dear Po Hsun,We are truly heartened to receive your generous review of Hilton Garden Inn Hanoi.Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after.We look forward to having you with us again in the near future.Kind Regards,
10/10 有夠讚
YUNG TSE
2019年4月24日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
住宿地點很理想,附近餐廳很多,房間很乾淨,飯店服務很好
YUNG TSE
於 2019 年 4 月住了 3 晚
Nguyen Thi Hanh 於 2019年5月28日回覆
Thank you for your feedback.
We look forward to welcoming you again soon.
Best regards,
6/10 一般般
Yao Kun
2019年4月5日
喜歡:員工素質
飯店位置離市區較遠。
浴室不提供牙刷牙膏與漱口杯,沒有鞋把穿鞋不便。早餐不錯。
Yao Kun
於 2019 年 3 月住了 4 晚
Nguyen Thi Hanh 於 2019年5月28日回覆
Thank you for your feedback.
Kindly be advised that our Hilton Garden Inn Hanoi is a Focus Service hotel. There will be limited services provided and limited amenities set up in bathroom.
However, toothbrush can be arranged upon request.
Please contact our Housekeeping for the service.
We look forward to having another chance to welcoming you again soon.
best regards,
The hotel has very good service, and staff has very polite and friendly.
YI-LO
10/10 有夠讚
真實旅客
2016年6月15日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
真實旅客
8/10 不錯哦
HING KA,Hong Kong
2015年8月24日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Different Hilton Experience
A hotel with good price performance ratio. It is good and tidy but it is not like the other Hilton Group Hotels in terms of size & facilities. Even tooth brush & tooth paste are not available in the rooms. However, I could still enjoy staying here for business trip.
HING KA
8/10 不錯哦
真實旅客
2015年8月4日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice hotel
All the staffs are nice and friendly. Clean and comfortable room.
真實旅客
8/10 不錯哦
Yuan Chun,Twn
2015年7月10日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent
Friendly
Nice
Yuan Chun
8/10 不錯哦
Cheuk Kin,Hong Kong
2014年10月27日
喜歡:整潔度、員工素質和客房舒適度
nice stay in Hanoi
Services is satisfactory but there was water leakage at the bath room (the tube).
It's good value for money, local alright, will come back next time.
MNHYT
10/10 有夠讚
真實旅客
2013年4月15日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Will return to stay
Hotel staff English is good, they are helpful
真實旅客
10/10 有夠讚
Nga
2024年1月24日
喜歡:整潔度、員工素質和住宿環境和硬體
Excellent breakfast with lots of choices. The hotel is close to good restaurants. Walkable distance to places of interest.
Nga
於 2024 年 1 月住了 1 晚
Nguyen Lan Phuong, Hotel Manager 於 2024年2月5日回覆
Dear Nga,Thank you for taking the time to share your recent experience in Hilton Garden Inn Hanoi and for giving us perfect feedback.We are expecting to welcome you back to our hotel next time you will travel to our area - please let me know if we can assist with booking and arrangements.Kind Regards,Nguyen Lan PhuongHotel Manager
10/10 有夠讚
YOSHIKATSU
情侶出遊
2024年1月13日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very Good !
YOSHIKATSU
於 2024 年 1 月住了 1 晚
Nguyen Lan Phuong, Hotel Manager 於 2024年1月23日回覆
Dear Yoshikatsu,Thank you for taking the time to share your recent experience in Hilton Garden Inn Hanoi and for giving us perfect feedback.We are expecting to welcome you back to our hotel next time you will travel to our area - please let me know if we can assist with booking and arrangements.Kind Regards,Nguyen Lan PhuongHotel Manager
8/10 不錯哦
Kwok Hon JOSEPH
2023年12月29日
Kwok Hon JOSEPH
於 2023 年 12 月住了 5 晚
Nguyen Lan Phuong, Hotel Manager 於 2024年1月23日回覆
Dear Joseph,Thank you for choosing the Hilton Garden Inn Hanoi and for taking the time to offer your feedback.We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Hanoi.Kind Regards,Nguyen Lan PhuongHotel Manager
10/10 有夠讚
Curtis
家庭旅遊
2023年12月25日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Curtis
於 2023 年 12 月住了 1 晚
Nguyen Lan Phuong, Hotel Manager 於 2023年12月27日回覆
Dear Curtis,Thank you for your time to give a rating and sharing your experience with us.We do look forward to welcoming you back to Hilton Garden Inn Hanoi soon.Kind Regards,Nguyen Lan PhuongHotel Manager
8/10 不錯哦
Michael
2023年12月9日
Michael
於 2023 年 12 月住了 1 晚
Nguyen Lan Phuong, Hotel Manager 於 2023年12月13日回覆
Dear Michael,Thank you for choosing the Hilton Garden Inn Hanoi and for taking the time to offer your feedback.We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Hanoi.Kind Regards,Nguyen Lan PhuongHotel Manager
8/10 不錯哦
Reeta
2023年12月7日
喜歡:整潔度、員工素質和住宿環境和硬體
Reeta
於 2023 年 12 月住了 4 晚
Nguyen Lan Phuong, Hotel Manager 於 2023年12月13日回覆
Dear Reeta,Thank you for your time to give a rating and sharing your experience with us.We do look forward to welcoming you back to Hilton Garden Inn Hanoi soon.Kind Regards,Nguyen Lan PhuongHotel Manager
8/10 不錯哦
YOUNGJONG
2023年12月6日
YOUNGJONG
於 2023 年 12 月住了 1 晚
Nguyen Lan Phuong, Hotel Manager 於 2023年12月13日回覆
Dear Young Jong,Thank you for choosing the Hilton Garden Inn Hanoi and for taking the time to offer your feedback.We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Hanoi.Kind Regards,Nguyen Lan PhuongHotel Manager
10/10 有夠讚
KI-HOON
2023年11月28日
KI-HOON
於 2023 年 11 月住了 1 晚
Nguyen Lan Phuong, Hotel Manager 於 2023年12月27日回覆
Dear Ki-Hoon,Thank you for choosing the Hilton Garden Inn Hanoi and for taking the time to offer your feedback.We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Hanoi.Kind Regards,Nguyen Lan PhuongHotel Manager
10/10 有夠讚
Eunhee
2023年11月18日
Eunhee
於 2023 年 11 月住了 2 晚
Nguyen Lan Phuong, Hotel Manager 於 2023年12月13日回覆
Dear Eunhee,Thank you for your time to give a rating and sharing your experience with us.We do look forward to welcoming you back to Hilton Garden Inn Hanoi soon.Kind Regards,Nguyen Lan PhuongHotel Manager
10/10 有夠讚
Eunhee
2023年11月18日
Eunhee
於 2023 年 11 月住了 2 晚
Thu Vu- Guest Service Manager 於 2023年11月21日回覆
Dear valued guest,Thank you for choosing Hilton Garden Inn Hanoi and We are excited to see your great 5* rating and happy to hear that you experienced our exceptional hospitality. Next time you are in the area, we would love to have you stay with us again.Have a nice week ahead!
8/10 不錯哦
Chun Cheong Dominey
2023年11月17日
Chun Cheong Dominey
於 2023 年 11 月住了 1 晚
Thu Vu- Guest Service Manager 於 2023年11月21日回覆
Dear Mr. Dominey,Warmest greeting from Hilton Garden Inn Hanoi! It appears that you generally enjoyed the stay with us. We do look forward to welcoming you back for the upcoming trip in Hanoi. Have a nice week ahead!
8/10 不錯哦
Florence
2023年11月5日
Florence
於 2023 年 10 月住了 3 晚
Nguyen Lan Phuong, Hotel Manager 於 2023年12月13日回覆
Dear Florence,Thank you for choosing the Hilton Garden Inn Hanoi and for taking the time to offer your feedback.We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Hanoi.Kind Regards,Nguyen Lan PhuongHotel Manager
Great staff at the breakfast hall and reception, we really liked to stay in this hotel, they were always very helpful. If we come to Hanoi again, we'll definitely stay in this hotel.
CAGATAY
於 2023 年 10 月住了 7 晚
Nguyen Lan Phuong, Hotel Manager 於 2023年12月13日回覆
Dear Cagatay,Thank you for your time to give a high rating and sharing your experience with us.We do look forward to welcoming you back to Hilton Garden Inn Hanoi again, real soon.Kind Regards,Nguyen Lan PhuongHotel Manager
8/10 不錯哦
AKANE
團體旅遊
2023年10月26日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
スタッフさんも丁寧で、朝食も美味しく楽しい時間を過ごしました!
AKANE
於 2023 年 10 月住了 2 晚
Nguyen Lan Phuong, Hotel Manager 於 2023年10月27日回覆
Dear Akane,We are truly heartened to receive your generous review of Hilton Garden Inn Hanoi.Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after.We look forward to having you with us again in the near future.Kind Regards,
10/10 有夠讚
jen wei
2023年10月23日
jen wei
於 2023 年 10 月住了 2 晚
Nguyen Lan Phuong, Hotel Manager 於 2023年12月13日回覆
Dear Jen Wei,Thank you for choosing the Hilton Garden Inn Hanoi and for taking the time to offer your feedback.We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Hanoi.Kind Regards,Nguyen Lan PhuongHotel Manager
10/10 有夠讚
Takayuki
2023年9月25日
Takayuki
於 2023 年 9 月住了 2 晚
Nguyen Lan Phuong, Hotel Manager 於 2023年10月27日回覆
Dear Takayuki,We are truly heartened to receive your generous review of Hilton Garden Inn Hanoi.Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after.We look forward to having you with us again in the near future.Kind Regards,
6/10 一般般
KAZUHIDE
2023年9月25日
不喜歡:住宿環境和硬體
KAZUHIDE
於 2023 年 9 月住了 2 晚
Nguyen Lan Phuong, Hotel Manager 於 2023年9月28日回覆
Dear Kazuhide,Thank you for taking the time to share your recent experience in Hilton Garden Inn Hanoi and for giving us very constructive feedback.We are expecting to welcome you back to our hotel next time you will travel to our area - please let me know if we can assist with booking and arrangements.Kind Regards,Nguyen Lan PhuongHotel Manager
8/10 不錯哦
JIYOUNG
家庭旅遊
2023年8月21日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
부부 여행이었습니다. 전반적으로 서비스나 청결도는 만족스럽습니다. 아침 조식에 나온 쌀국수는 아주 만족스러웠습니다. 한국인을 위한 김치도 준비되어 있었습니다. 부대시설을 많이 이용하지 않는 여행이라면 숙박하기에 적당한거 같습니다. 호엔끼암 호수 뿐만 아니라 베트남을 느낄 수 있는 거리의 상점들과 풍경도 쉽게 볼 수 있습니다.
JIYOUNG
於 2023 年 8 月住了 2 晚
Nguyen Lan Phuong, Hotel Manager 於 2023年9月6日回覆
Dear Jiyoung,We are truly heartened to receive your generous review of Hilton Garden Inn Hanoi.Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after.We look forward to having you with us again in the near future.Kind Regards,Nguyen Lan PhuongHotel Manager
6/10 一般般
Eddie
商務旅客
2023年8月18日
喜歡:員工素質
不喜歡:整潔度、住宿環境和硬體和客房舒適度
Eddie
於 2023 年 8 月住了 3 晚
Nguyen Lan Phuong, Hotel Manager 於 2023年8月21日回覆
Dear Eddie,Greetings from Hilton Garden Inn Hanoi.Thank you for taking the time to share your experiences about your recent stay at our hotel.Please accept our sincere apologies if your experience was not up to your expectation.The entire team looks forward to the pleasure of welcoming you back to Hilton Garden Inn Hanoi soon so we will have another chance to make it right. Kind Regards,Nguyen Lan PhuongHotel Manager
8/10 不錯哦
tomoko
2023年8月15日
very nice
tomoko
於 2023 年 8 月住了 2 晚
Nguyen Lan Phuong, Hotel Manager 於 2023年8月17日回覆
Dear Tomoko, Thank you for taking the time to share your recent experience in Hilton Garden Inn Hanoi and for giving us perfect feedback.We are expecting to welcome you back to our hotel next time you will travel to our area - please let me know if we can assist with booking and arrangements.Kind Regards,Nguyen Lan PhuongHotel Manager
10/10 有夠讚
Yasuyuki
家庭旅遊
2023年8月11日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
快適でした。
市内の中心に近く、移動しやすい。車もつかまえやすかった。また朝の朝食も美味しかったです。
Yasuyuki
於 2023 年 8 月住了 2 晚
Nguyen Lan Phuong, Hotel Manager 於 2023年8月14日回覆
Dear Yasuyuki, We are truly heartened to receive your generous review of Hilton Garden Inn Hanoi.Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after.We look forward to having you with us again in the near future.Kind Regards,Nguyen Lan PhuongHotel Manager--------------親愛なるヤスユキ様ヒルトン ガーデン イン ハノイについて貴重なご意見をいただき、大変嬉しく思っております。どれほどお楽しみいただけたかをお知らせいただき、ありがとうございます。特にお手入れが行き届いていると感じていただけたことを嬉しく思います。近い将来またお会いできることを楽しみにしております。敬具、グエン・ラン・フオンホテルマネージャー
8/10 不錯哦
真實旅客
商務旅客
2023年7月16日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Stay in the Hanoi Hilton!
Nice place to stay in Hanoi, and you can say you stayed in the Hanoi Hilton! ;)
Free self-service laundry is a huge plus. Rooms are decent and staff is very good.
真實旅客
於 2023 年 7 月住了 2 晚
Nguyen Lan Phuong, Hotel Manager 於 2023年7月17日回覆
Dear Valued Client,We are truly heartened to receive your generous review of Hilton Garden Inn Hanoi.Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after.We look forward to having you with us again in the near future.Kind Regards,
10/10 有夠讚
Kelley
2023年7月11日
喜歡:整潔度、員工素質和住宿環境和硬體
l enjoyed this place. I would stay here again if I came back to visit. The staff was very nice and helpful.
Kelley
於 2023 年 7 月住了 1 晚
Hilton Garden Inn Hanoi Team 於 2023年7月12日回覆
Hello Kelley,Good morning from sunny Hanoi!Thank you so much for sharing with us your valued feedback. It’s our pleasure that you did enjoy a great time staying with us at Hilton Garden Inn Hanoi. We look forward to welcoming you back to our hotel!Have a lovely day!
10/10 有夠讚
Aya
2023年6月28日
Aya
於 2023 年 6 月住了 2 晚
Nguyen Lan Phuong, Hotel Manager 於 2023年7月20日回覆
Dear Aya,Thank you for your time to give a rating and sharing your experience with us.We do look forward to welcoming you back to Hilton Garden Inn Hanoi soon.Kind Regards,Nguyen Lan PhuongHotel Manager
6/10 一般般
toshinori
商務旅客
2023年5月16日
toshinori
於 2023 年 5 月住了 3 晚
Nguyen Lan Phuong, Commercial Manager 於 2023年5月17日回覆
Dear Toshinori,Thank you for taking the time to rate us on Hotels.com.Please accept our sincere apology if your stay was not up to your expectation. We hope that what happened will not prevent you from staying with us again and look forward to welcoming you back soon, to experience the upgraded product in the coming months. Kind Regards,
10/10 有夠讚
YOUNGGI
2023年4月24日
YOUNGGI
於 2023 年 4 月住了 4 晚
Nguyen Lan Phuong, Commercial Manager 於 2023年4月27日回覆
Dear Younggi,We are truly heartened to receive your generous review of Hilton Garden Inn Hanoi.Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after.We look forward to having you with us again in the near future.Kind Regards,
10/10 有夠讚
Shiva
2023年4月20日
Shiva
於 2023 年 4 月住了 7 晚
Nguyen Lan Phuong, Commercial Manager 於 2023年5月15日回覆
Dear Shiva,We are truly heartened to receive your generous review of Hilton Garden Inn Hanoi.Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after.We look forward to having you with us again in the near future.Kind Regards,Nguyen Lan PhuongCommercial Manager
10/10 有夠讚
Kelly
2023年2月28日
Kelly
於 2023 年 2 月住了 5 晚
Nguyen Lan Phuong, Commercial Manager 於 2023年3月23日回覆
Dear Kelly,We are truly heartened to receive your generous review of Hilton Garden Inn Hanoi.Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.Kind Regards,Nguyen Lan PhuongCommercial Manager