迷你吧、客房內保險箱、書桌、隔音

河內熊貓飯店的評分

2.5 out of 5
河內熊貓飯店
9A Hang Mam Street, Hoan Kiem District, Hanoi

評論

8.6

有夠讚

10 分,有夠讚;784 則評論中有 503 則" "
8 分,不錯哦;784 則評論中有 122 則" "
6 分,一般般;784 則評論中有 73 則" "
4 分,不太好;784 則評論中有 40 則" "
2 分,很糟糕;784 則評論中有 46 則" "

8.4/10

整潔度

9.2/10

員工素質

6.0/10

設施服務

8.2/10

住宿環境和硬體

6.8/10

環保程度

評論

10/10 有夠讚

真實旅客

喜歡:員工素質、住宿環境和硬體和客房舒適度
The clerk is nice and friendly. He says hello to us every day, so we feel cozy staying this hotel. Even though the room is not the best, they provide great service to us.
於 2019 年 2 月住了 2 晚
philip 於 2019年2月15日回覆
Thank you very much for your trust in the ha noi panda hotel. We look forward to seeing you in the future

6/10 一般般

huang

水忽大忽小 後來完全沒熱水
於 2018 年 12 月住了 1 晚

4/10 不太好

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
來了就知道體會不一樣的感覺
於 2018 年 11 月住了 3 晚

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 10 月住了 1 晚

10/10 有夠讚

hUI

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
非常愉快的入住体验
老板非常好,而且很热情,最重要的是我因为有事情耽误延期入住,虽然网站订购的是不可更改,但是直接打电话告诉老板后,老板也毫不犹豫的答应延期入住,特别感动。
於 2017 年 8 月住了 1 晚

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
非常棒的入住体验。
於 2017 年 8 月住了 1 晚

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2017 年 8 月住了 1 晚

8/10 不錯哦

Ka Chun

喜歡:整潔度、員工素質和客房舒適度
OK, not too bad
OK, not too bad

8/10 不錯哦

Jimmy

喜歡:整潔度、員工素質和客房舒適度
價格便宜方便
在古城區中食衣住行樂都相當方便,附近訂團旅行社相當多可以多重比價選擇。唯一的缺點是沒有電梯,住六樓會比較辛苦!

8/10 不錯哦

YIMING

喜歡:員工素質
物超所值
不算特別乾淨,但以這價錢算是物超所值的了

2/10 很糟糕

Cindy

情侶出遊
不喜歡:設施服務和住宿環境和硬體
Avoid this hotel. The pictures on the website DO NOT represent what the condition of the hotel is currently. It is very run down and the only reason we stayed a second night was because I was sick all day the 1st day. The bathroom water pressure is none existent, we weren’t given a wifi password, no toilet paper, you need to turn on a switch for hot water which we also weren’t told about. This is a terrible rundown place and not worth the price they charge. We went to a different hotel in Hanoi for the same price -don’t settle for this. There are many nicer places to stay in Hanoi for the same price. Don’t go here. Seriously . The fellow at the desk is very pleasant. The hotel is difficult to find and the Grab drivers search for it because the hotel is really a travel agency with a set of back stairs (no elevator to go up 3 or more flights of very narrow stairs) to some very dumpy rooms. Marks on the walls. The ceiling light had been removed and wires Left dangling as well as the light on the wall removed with wires dangling. Worst place we stayed in our 5 week Southeast Asia trip.
於 2023 年 12 月住了 2 晚

2/10 很糟糕

Kris

於 2023 年 12 月住了 1 晚

2/10 很糟糕

daniele

不喜歡:整潔度、員工素質和住宿環境和硬體
The photos on the web do not reflect the real status of the hotel, that seems almost abandoned. We also had to ask for soap and towels (because the one in the room was wet...) and they gave us one old wirh a big hole.
於 2023 年 11 月住了 1 晚

2/10 很糟糕

bernard

情侶出遊
不喜歡:整潔度、設施服務和住宿環境和硬體
Sent us to the top floor. Hard to climb the stairs but changed to 2nd floor after my complaint Towels were rags Bathroom faucet not working due to calcium buildup No shower curtain or such to keep water contained No breakfast as promised Noisy construction next door at 645 am Bed was already exhausted no foam just wire spring feeling Ratings said very good but this was completely wrong Rating should be poor Seems they might have had better rooms there but maybe only for the locals ! 😡 Was cheap but considering where it is ( Vietnam) I’ve seen much better for less !
於 2023 年 12 月住了 3 晚

8/10 不錯哦

Sandra

喜歡:整潔度、員工素質和客房舒適度
Very affordable hotel with a great location. The staff were awesome and even allowed us some flexibility with our booking. They also gave us a great deal on a Halong Bay cruise.
於 2023 年 11 月住了 7 晚

6/10 一般般

Rebecca

家庭旅遊
Basic accommodation. Room type we had booked not available when we arrived, but after a bit of time, managed to swap around to provide it
於 2023 年 11 月住了 1 晚

4/10 不太好

Tiana

情侶出遊
喜歡:員工素質
不喜歡:設施服務和住宿環境和硬體
Very noisy building and surroundings. Construction noise was very loud during the day, and the door did not stop sound from inside the building as it did not cover the frame. Staff were friendly. Works for a place to (sort of) sleep but that's it. Couldn't stay in the room during the day due to the noise. Could feel the springs in the bed, uncomfortable.
於 2023 年 11 月住了 1 晚

10/10 有夠讚

Jorgen

喜歡:整潔度和員工素質
不喜歡:住宿環境和硬體
於 2023 年 11 月住了 3 晚

2/10 很糟糕

Ingela

不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Horrible stay!
Hemsk upplevelse! Använde handfatet och vattnet kom rakt ner på golvet. Skrik i korridoren på natten, mycket lyhört! Inget fönster, 3: e vån ingen hiss. Enda som var bra var madrassen.
於 2023 年 10 月住了 1 晚

8/10 不錯哦

Daniel

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 2 晚

10/10 有夠讚

Michael

喜歡:員工素質、設施服務和住宿環境和硬體
Awesome place!
於 2023 年 8 月住了 3 晚

10/10 有夠讚

Andreas

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great value, great service
Great value! Just as expected.
於 2023 年 7 月住了 3 晚
Philip Minh 於 2023年8月10日回覆
Dear Value guestThank you very much for your stayed at our hotelYour pleasure is our cuccess, hope could se you again in HanoiBest regards

10/10 有夠讚

Ben

於 2023 年 6 月住了 1 晚
Philip Minh 於 2023年8月10日回覆
Dear Value guestThank you very much for your stayed at our hotelYour pleasure is our cuccess, hope could se you again in HanoiBest regards

4/10 不太好

Vileth

喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
The hotel needs to fix and upgrade many things No water moor light looks scary smell I have to stay in another hotel
於 2023 年 5 月住了 1 晚
Philip Minh 於 2023年8月10日回覆
Dear Value guestThank you very much for your stayed at our hotelWe are so sorry about annoying during your stay, thank you very much for your feedback, We will change and complete the facilities as soon as possibleHope we could serve you next timeBest regards

2/10 很糟糕

Lucy

不喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 6 月住了 7 晚
Hoàng Long 於 2023年6月14日回覆
Dear Bạncám ơn bạn đã đặt phòng tại khách sạn chúng tôinếu điều gì làm cho bạn và người nhà bạn không hài lòng mong bạn thông cảm nhưng bạn lên xem lại nhận xét của bạn từ người nhà của bạn song mới kết luận

10/10 有夠讚

Ariana

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
The staff are really lovely here. Although the hotel is a little far away from shopping there are loads of cafes and yummy restaurants around. We only stayed for one night but I would really recommend this place as it is clean, tidy and super affordable. They were also generous with water which is a plus!
於 2023 年 5 月住了 1 晚

8/10 不錯哦

Celia

喜歡:員工素質和客房舒適度
不喜歡:住宿環境和硬體
Excellent service!
Hôtel très bien situé, à distance de marche de la plupart des activités. Le propriétaire est très avenant et sympathique. Quelques rénovations dans les chambres seraient nécessaires, mais le lit est confortable. Nous avons bien aimé notre séjour.
於 2023 年 4 月住了 3 晚

10/10 有夠讚

Barbara

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This is a great value accommodation for the old quarter - close to all the attractions. The owner is really friendly and we had the best breakfasts in Vietnam while we were there. Lots of tasty fresh fruits and delicious baguette with tea/coffee. Very filling! If you’re vegetarian make sure you tell him in advance. He is happy to arrange this and tries hard to keep his guests happy.
於 2023 年 4 月住了 2 晚

10/10 有夠讚

Marilyn

於 2023 年 4 月住了 3 晚

6/10 一般般

Emilie

喜歡:員工素質
Ok stay for 1 night
Thé staff is nice and helpful but room was not perfectly clean, and also very noisy. Some curtains were missing on the windows
於 2023 年 4 月住了 1 晚

8/10 不錯哦

真實旅客

喜歡:客房舒適度
Location!
The location was great! I stayed another hotel first 2 nights. Panda Hotel is lots better. Only problem is no lift. I stayed at 6th floor. There were free fruit on the reception desk. That was very nice.
於 2023 年 4 月住了 1 晚

8/10 不錯哦

CJ

團體旅遊
喜歡:員工素質
Budget hotel. Very welcoming, bit too dated.
It’s a budget hotel. The location is excellent, the guy Ming who runs the hotel is so helpful and friendly. He gave us bottled water and free fruit each day. The rooms are run down, basic and the bathroom was not the cleanest however it worked for us. I was in the 6th floor with no elevator so not suitable for everyone but i saw it as a daily challenge.
於 2023 年 3 月住了 5 晚
Philip Minh 於 2023年3月10日回覆
thank you my friendsurely the above will not be there when you come back next timenice to meet you again

6/10 一般般

Tam

家庭旅遊
喜歡:員工素質
不喜歡:整潔度、設施服務和住宿環境和硬體
At a prime location in the old quarters area of Hanoi! On the weekends, the area is blocked to cars (lake Hoan Kiem Beer St are w/in walking distance). It’s difficult for taxis to pick up at the hotel entrance (ask the employee at the front to call a taxi if you don’t have a VN #/sim). Taxis often pick up at the corner on the left when you exit. A lot of great restaurants/cafes nearby, I didn’t get a chance to visit many, but they seem to be open during normal business hours unlike Saigon. Facilities of the hotel itself disappointing. This hotel is perfect if you only need a place to rest. It’s an old building so no elevator staircase is narrow/steep. The doors are opened w/ keys, and so AC/laptops being charged can technically be left on. Though clean, towels/bedding need updating as there are stains and holes. Electric kettle, toothbrushes, a bureau/closet and an old mini fridge available. AC works well, Hanoi is still humid though the weather is nice/cool. No windows in small rooms. Mixed feelings on customer service. The driver that picked us up from the airport was very patient, my international flight had been delayed but I think the hotel only told him about the people in my group that were arriving domestic. They messaged me on the expedia app and responded fast. When we arrived late at night, our room for 3 was booked so I slept on the floor of a room for 2, not sure if it was Expedia’s fault or the hotel’s. We didn’t end up booking any tours with them.
於 2023 年 2 月住了 6 晚
Philip Minh 於 2023年3月10日回覆
hiThank you for booking at our hotelThank you for your helpful review so that the hotel can fix it to make the hotel better and betterbest regards.

2/10 很糟糕

Mohammad

家庭旅遊
It was a terrible and unfortunate experience. We couldn't enter Vietnam due to some issue in visa. But the hotel did not refund us, rather took all 3 nights payments. It was simply unfair. We communicated with Expedia team and they said they're working on the matter with the hotel. Let's see what comes up. What the hotel did was so unprofessional and unfair. Hopefully they'll understand this. Hopefully Expedia will also be able to help us get the refund. We may post update again here. For now, our experience is terrible with this hotel.
於 2023 年 2 月住了 3 晚

2/10 很糟糕

Binh

不喜歡:整潔度、設施服務和住宿環境和硬體
This is a guesthouse, not a hotel as indicated on the name. It is old and quite dirty with a lot of mosquitoes.
於 2023 年 2 月住了 4 晚
philip 於 2023年2月6日回覆
Thank youi think if next time you try to pay more to get better service.

2/10 很糟糕

sihu

於 2023 年 1 月住了 1 晚
Philip Minh 於 2023年2月6日回覆
Thank you for your reservation.there is something that makes you not satisfied we will do better in the futurebest regards.

8/10 不錯哦

Stian

喜歡:整潔度、員工素質和客房舒適度
於 2022 年 11 月住了 1 晚
Philip Minh 於 2022年11月13日回覆
thank you so much

4/10 不太好

真實旅客

不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
ガッカリさせられました。
朝食つきというので朝に聞いてみたところCovid-19の為、提供していないとの事でした。朝食付きで予約受付するのは問題では?  日中、外出する前に携帯を充電し、飲料を冷やしていたのですが、ブレーカーを落とされました。 受付の後ろにスイッチがあって、そこで入切しているのでしょうが、そこまでして節電しなくても・・・こっちも電気入っているつもりで行動してるのに・・・
於 2022 年 8 月住了 2 晚
philip 於 2022年8月12日回覆
Thank you for booking at our hotel. First of all, we apologize for not making you satisfied. Then we thank you for your feedback so that we can try to do better in the future. future Best regards

10/10 有夠讚

Ellee

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Based on the (very cheap) price, I knew this was not going to be a 5 star hotel but the facilities were good enough for the super cheap price. But most of all the owner (?) was sooooo helpful and so friendly. I had booked several trips online but he ended up helping me rebook for WAY cheaper. I really appreciated him :) If you want a super boojie stay, this isn’t your place. But if you’re looking for a budget place with kind and super helpful worker - then this place is for you :)
於 2022 年 7 月住了 2 晚

10/10 有夠讚

Bryan

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Host was friendly and helpful
於 2022 年 7 月住了 1 晚
Philip Minh 於 2022年7月24日回覆
Thank you so much Bryan Best regards.

8/10 不錯哦

Gurdeep Singh

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 5 月住了 6 晚
philip 於 2022年6月7日回覆
Thank you so much we hope to see you again.

4/10 不太好

真實旅客

不喜歡:整潔度、住宿環境和硬體和客房舒適度
Mauvaise expérience
Chambre sans fenêtre, sale (ménage probablement pas fait depuis longtemps), sentant le moisi. Salle de bain vétuste, limite insalubre avec remontées d’égouts. Pour le service, bon à savoir, je suis arrivé à 21h et je voulais garder la chambre le lendemain jusqu'à 18h => moitié prix jusqu'à 16h et plein tarif après. ça m'a dissuadé de payer d'avantage pour ce lieu. Petit déj correct et service bagagerie sans supplément.
於 2020 年 2 月住了 1 晚

4/10 不太好

真實旅客

不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Read all the other 1 stat reviews there spot on.
於 2020 年 1 月住了 1 晚

2/10 很糟糕

Jayanta Kumar

於 2020 年 1 月住了 1 晚

6/10 一般般

真實旅客

喜歡:員工素質
First off:. The owners are very kind and helpful. The location is great. The challenge comes with the facility. I was there two different days and had different rooms. The first room was covered in dust and had no toilet paper. The second room wasn't as dusty. The rooms are in serious need of some updating. Walls, bathroom fixture The place can be very loud. Not from the traffic outside but from people talking. The place is an echo chamber. Both beds were very comfortable.
於 2019 年 12 月住了 1 晚
Mr Minh 於 2019年12月29日回覆
Thank you for booking hanoi panda hotel Thanks for your comments, so we can do better in the future Best regards.

6/10 一般般

YOUNG HOON

商務旅客
不喜歡:整潔度和住宿環境和硬體
별로에요
엘베도 없는 6층에 창문도 없는 조그만한 방 별로임
於 2019 年 12 月住了 1 晚
philip 於 2019年12月18日回覆
Hi thanks you very much.

2/10 很糟糕

真實旅客

不喜歡:整潔度和員工素質
Lack of amenities. Old towels totally unhelpful staff. Do not stay here
於 2019 年 12 月住了 1 晚
Minh 於 2019年12月4日回覆
Thank you for staying at hanoi panda hotel Thank you for your review of hotel staff, we talked to the staff and heard the feedback from the staff about you not being very positive, do not let the string to enrich our staff. We have been working together for a long time, and we understand very well, but if you feel your comments and advice to everyone you have made your name public, you do not have to be as vague and anonymous as so. Thanks.

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Ming is very helpful. Great guy, I will stay 2 more days
於 2019 年 11 月住了 1 晚
MING 於 2019年11月26日回覆
Good everning Thanks you so much my fiend have good time at our hotel

4/10 不太好

真實旅客

團體旅遊
不喜歡:整潔度、設施服務和住宿環境和硬體
ฺBad airconditioning No drinking water and dusty furniture
於 2019 年 11 月住了 3 晚
PHILIP 於 2019年11月24日回覆
Thank you for booking hanoi panda hotel Many thanks for your evaluation information, we will try to do better in the future Best regards

8/10 不錯哦

bb

家庭旅遊
喜歡:整潔度、員工素質和設施服務
Location: Very strategic location, walking distance to sightseeing sites. Quiet at night, good place to stay if you want to have good sleep at night. Price and facility condition: I would say it is good value for money. The location is near old quarter, building and facilities are bit old but cleanliness is very good. Staffs: Mr Minh and his sister are very friendly, polite and helpful. They speak pretty good english. Overall: My family are happy with the stay (5 nights).
於 2019 年 11 月住了 5 晚
Mr Minh 於 2019年11月21日回覆
Hi Thanks you very much.thanks you for you stay at Hanoi Panda hotel see you on march 2020