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南安普敦萊昂納多飯店 - 原茱莉斯旅店的評分

4 out of 5
南安普敦萊昂納多飯店 - 原茱莉斯旅店
1 Charlotte Place, Southampton, England

評論

8.2

非常好

10 分,有夠讚;1010 則評論中有 429 則" "
8 分,不錯哦;1010 則評論中有 315 則" "
6 分,一般般;1010 則評論中有 149 則" "
4 分,不太好;1010 則評論中有 72 則" "
2 分,很糟糕;1010 則評論中有 45 則" "

8.2/10

整潔度

8.4/10

員工素質

7.8/10

設施服務

8.0/10

住宿環境和硬體

7.8/10

環保程度

評論

10/10 有夠讚

KAR YAN

於 2023 年 7 月住了 1 晚
Morita 於 2023年7月31日回覆
Dear Karyan, We very much appreciate your comments regarding your stay at the Leonardo Hotels Southampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards Morita VenzenDuty Manager

10/10 有夠讚

Jacqueline

於 2022 年 9 月住了 1 晚
Morita 於 2022年10月5日回覆
Dear Jacqueline,Thank you for taking the time to write your review following your recent stay here at the Jury’s Inn Southampton.I am delighted to hear that you had an enjoyable stay with us and will ensure your kind comments are shared with the team.If there is anything else we can arrange to make your next stay with us even more comfortable, please let me knowKind RegardsMorita VenzenDuty Manager

8/10 不錯哦

Kwok keung

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 10 月住了 2 晚
douglas 於 2020年11月9日回覆
I am delighted to see such high ratings; I will ensure this feedback is shared with everyone who was on duty during your stay. Kind regards Jurys Inn Southampton

4/10 不太好

Sarah

商務旅客
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Morita 於 2024年3月26日回覆
Dear Sarah, Thank you for taking the time to complete the feedback questionnaire regarding your recent visit to Leonardo Southampton.All comments both positive and negative are reviewed by the Heads of Department and then shared with their teams. It is only through open and honest feedback that we can improve the service and standards that we offer.We hope that you have not been deterred from staying with us again and we look forward to the pleasure of welcoming you back when you can be assured of our best attention.With Kind RegardsMorita VenzenDuty Manager

10/10 有夠讚

Jane

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff were amazing with excellent service
於 2024 年 3 月住了 1 晚
Sam 於 2024年3月19日回覆
Dear Jane,We very much appreciate your comments regarding your stay at the Leonardo Hotels Southampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,Samuel ViegasDuty Manager

4/10 不太好

Avi

喜歡:員工素質
不喜歡:住宿環境和硬體
於 2024 年 3 月住了 2 晚
Morita 於 2024年3月14日回覆
Dear Avi, We hope this email finds you well . Firstly, we want to extend our sincerest apologies for the experience you had during your recent stay with us . It's disheartening to hear your expectations were not met, and we deeply regret any inconvenience or discomfort you may have encountered . We take seriously ,and your comments have been shared with our team to address the issues. We value your feedback and hope for the opportunity to regain your tryst and welcome you back in the future . Kind Regards Morita VenzenDuty Manager

8/10 不錯哦

Richard

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
A bit noisy and road works a pain to get there.
於 2024 年 3 月住了 1 晚
Morita 於 2024年3月10日回覆
Dear Richard, Thank you for taking the time to complete the feedback questionnaire regarding your recent visit to the Leonardo Southampton.All comments both positive and negative are reviewed by the Heads of Department and then shared with their teams. It is only through open and honest feedback that we can improve the service and standards that we offer.We hope that you have not been deterred from staying with us again and we look forward to the pleasure of welcoming you back when you can be assured of our best attention.With Kind RegardsMorita VenzenDuty Manager

8/10 不錯哦

Michael

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very comfortable hotel - with good breakfast no parking on site but secure parking nearby at a cost - presently road works in area causing long delays
於 2024 年 3 月住了 1 晚
Morita 於 2024年3月10日回覆
Dear Michael, We're thrilled to hear that you had a positive experience during your stay with us ! Your feedback is greatly appreciated and we look forward to welcoming you back for another wonderful visit . Kind Regards Morita VenzenDuty Manager

10/10 有夠讚

Alice

團體旅遊
喜歡:員工素質和住宿環境和硬體
Letti e cuscini comodi e spaziosi. Personale disponibile
於 2024 年 3 月住了 1 晚
Morita 於 2024年3月6日回覆
Dear Alice,Thank you for taking the time to write your review following your recent stay here at the Leonardo Southampton.I am delighted to hear that you had an enjoyable stay with us and will ensure your kind comments are shared with the team.If there is anything else we can arrange to make your next stay with us even more comfortable, please let me knowKind regardsMorita VenzenDuty Manager

8/10 不錯哦

William,Ormond Beach

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Liked proximity to park and west guy mall. Didn't like need to visit bar in lobby to get ice for room. Didn't like mix up over name. Thought I was booking Royal Leonardo near cruise port but this facility is further away from ports.
於 2024 年 2 月住了 4 晚
Morita 於 2024年3月3日回覆
Dear William, Thank you for taking the time to complete the feedback questionnaire regarding your recent visit to the Leonardo Southampton.All comments both positive and negative are reviewed by the Heads of Department and then shared with their teams. It is only through open and honest feedback that we can improve the service and standards that we offer.We hope that you have not been deterred from staying with us again and we look forward to the pleasure of welcoming you back when you can be assured of our best attention.With Kind RegardsMorita VenzenDuty Manager .

6/10 一般般

Andreas,Naples

情侶出遊, 商務旅客
喜歡:整潔度
不喜歡:住宿環境和硬體
No elevator.
於 2024 年 2 月住了 1 晚
Morita 於 2024年2月25日回覆
Dear Andreas , Thank you for your valuable feedback . We are pleased to inform you that our hotel is equipped with three elevators to enhance your convenience during your stay. We appreciate your patronage and eagerly anticipate the opportunity to host you again . Kind Regards Morita VenzenDuty Manager .

10/10 有夠讚

Sean

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Easy city centre location, perfect for visiting Southampton.
於 2024 年 2 月住了 1 晚
Morita 於 2024年2月25日回覆
Dear Sean, Thank you for taking the time to write your recent review.I am delighted to hear that you had an enjoyable stay with us.When you are looking to visit Southampton next, please feel free to contact me directly so I can assist with your reservation.Kind Regards Morita VenzenDuty Manager

8/10 不錯哦

Rolando

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Sam 於 2024年2月18日回覆
Dear Rolando,We very much appreciate your comments regarding your stay at the Leonardo Hotels Southampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,Samuel ViegasDuty Manager

6/10 一般般

Gary

情侶出遊
This property was ok nothing fancy room was rather small but the did give us coupons for dinner and drinks.
於 2024 年 2 月住了 1 晚
Sam 於 2024年2月18日回覆
Dear Gary,Thank you for taking the time to tell us about your experience at Leonardo Hotels Southampton. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies.At Leonardo Hotels, we strive to provide a superior service experience for every customer, therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Samuel ViegasDuty Manager

8/10 不錯哦

Ian

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great central location but on arrival roadworks outdide made it hard to get in and out of the hotel. The hotel appeared well cared for with professional and attentive staff
於 2024 年 1 月住了 2 晚
Sam 於 2024年2月18日回覆
Dear Ian,We very much appreciate your comments regarding your stay at the Leonardo Hotels Southampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,Samuel ViegasDuty Manager

10/10 有夠讚

Randy

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice executive room overlooking the park Bar Gate around the corner. Trendy area My third time staying here Good prices
於 2024 年 2 月住了 5 晚
Sam 於 2024年2月11日回覆
Dear Randy,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samuel ViegasDuty Manager

8/10 不錯哦

Lucy

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Sam 於 2024年2月11日回覆
Dear Lucy,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samuel ViegasDuty Manager

10/10 有夠讚

Natalie

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
comfortable room
於 2024 年 2 月住了 1 晚
Sam 於 2024年2月18日回覆
Dear Natalie,We very much appreciate your comments regarding your stay at the Leonardo Hotels Southampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,Samuel ViegasDuty manager

10/10 有夠讚

Wolfgang

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
nice stay , a little cold, but they compensated with a portable heater , So all good
於 2024 年 1 月住了 2 晚
Sam 於 2024年1月21日回覆
Dear Wolfgang,We very much appreciate your comments regarding your stay at the Leonardo Hotels Southampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,Samuel ViegasDuty Manager

8/10 不錯哦

MATTHEW

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Location was great, pillows and bed was comfortable. The fact that vegan food options in house was awesome. No complaints.
於 2024 年 1 月住了 6 晚
Morita 於 2024年1月18日回覆
Dear Mathew, Thank you for taking the time to write your review following your recent stay here at the Leonardo Southampton.I am delighted to hear that you had an enjoyable stay with us and will ensure your kind comments are shared with the team.If there is anything else we can arrange to make your next stay with us even more comfortable, please let me knowKind regardsMorita VenzenDuty Manager

10/10 有夠讚

Clive,Paphos

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great stopover in the centre of Southampton! Staff were very friendly and helpful! Great breakfast!!
於 2024 年 1 月住了 2 晚
Morita 於 2024年1月14日回覆
Dear Clive , We Want to express our sincere gratitude for choosing to stay with us . It was a pleasure having you , and we're thrilled to hear that you had a wonderful time during your visit . We look forward to welcoming you you back in the future . Kind Regards Morita VenzenDuty Manager

10/10 有夠讚

paul

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Clean room good friendly staff, brilliant breakfast. Easy walking distance to town and football ground.
於 2024 年 1 月住了 2 晚
Morita 於 2024年1月8日回覆
Dear Paul, Thank you for taking the time to write your review following your recent stay here at the Leonardo Southampton. I am delighted to hear that you had an enjoyable stay with us and will ensure your kind comments are shared with the team. If there is anything else we can arrange to make your next stay with us even more comfortable, please let me know . Kind regards Morita Venzen Duty Manager.

10/10 有夠讚

David

喜歡:整潔度、員工素質和住宿環境和硬體
Sam 於 2024年2月11日回覆
Dear David,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samuel ViegasDuty Manager

8/10 不錯哦

Ian

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Had a problem with the room, which we didnt report until checkout, but the team were fantasic and imediately made a partial refund. Excellent customer service. Be aware, there is no close parking, that's easily available.
於 2023 年 12 月住了 1 晚
Morita 於 2024年1月1日回覆
Thank you for your kind words! We're thrilled to hear you enjoyed your stay . Your satisfaction is our top priority, and we can't wait to welcome you back.Kind Regards Morita VenzenDuty Manager .

6/10 一般般

Avner,Tel Aviv

於 2023 年 12 月住了 1 晚
Sam 於 2024年1月21日回覆
Dear Avner,Thank you for taking the time to tell us about your experience at Leonardo Hotels Southampton. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies.At Leonardo Hotels, we strive to provide a superior service experience for every customer, therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Samuel ViegasDuty Manager

8/10 不錯哦

Paul

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Morita 於 2024年1月31日回覆
Dear Paul, We really appreciate the time you have taken to give us feedback regarding your recent stay at Leonardo Southampton.We look forward to the pleasure of welcoming you back in the future.With Kind RegardsMorita VenzenDuty Manager .

10/10 有夠讚

Louise,Beverley

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 10 月住了 1 晚
sam 於 2023年12月29日回覆
Dear Louise,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samuel VIegasDuty Manager

10/10 有夠讚

Johan

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 2 晚
Sam 於 2023年12月29日回覆
Dear Johan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samuel ViegasDuty Manager

10/10 有夠讚

Shabbir

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Everything was perfect the staff very helpful and professional only down part is that there's no parking space for your vehicles other than that definitely recommended
於 2023 年 12 月住了 1 晚
Sam 於 2023年12月27日回覆
Dear Shabbir,Thank you so much for such a lovely review! We are so glad that you enjoyed staying with us and we hope that you come back very very soon! :DIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,Samuel ViegasDuty Mangers

10/10 有夠讚

Paul

於 2023 年 12 月住了 1 晚
Sam 於 2023年12月27日回覆
Hi Paul,We very much appreciate your comments regarding your stay at the Leonardo Hotels Southampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,Samuel ViegasDuty Manager

10/10 有夠讚

Randy

喜歡:整潔度、員工素質和住宿環境和硬體
The location was great. It was easy to
於 2023 年 12 月住了 1 晚
Sam 於 2023年12月21日回覆
Dear Randy,We very much appreciate your comments regarding your stay at the Leonardo Hotels Southampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,Samuel ViegasDuty Manager

10/10 有夠讚

Stephen

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 2 晚
Samuel 於 2023年12月19日回覆
Dear Stephen,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samuel ViegasDuty Manager

6/10 一般般

Claire

喜歡:員工素質和客房舒適度
於 2023 年 12 月住了 1 晚
Sam 於 2023年12月19日回覆
Dear Claire,Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samuel ViegasDuty Manager

10/10 有夠讚

Philip

於 2023 年 12 月住了 1 晚
Sam 於 2023年12月19日回覆
Dear Philip,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samuel ViegasDuty Manager

10/10 有夠讚

Alan

Very welcoming and helpful at reception. Room comfortable and good value
於 2023 年 12 月住了 1 晚
Sam 於 2023年12月19日回覆
Dear Alan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samuel ViegasDuty Manager

8/10 不錯哦

Simon

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Sam 於 2023年12月19日回覆
Dear Simon,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samuel ViegasDuty Manager

8/10 不錯哦

Joanna

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Sam 於 2023年12月19日回覆
Dear Joanna,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samuel ViegasDuty Manager

8/10 不錯哦

Garry

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Good as ever
The staff were very good, helpful and friendly, the room was clean and tidy, the only downside for me was getting the aircon to a comfortable temperature.
於 2023 年 12 月住了 1 晚
Sam 於 2023年12月19日回覆
Dear Garry,We very much appreciate your comments regarding your stay at the Leonardo Hotels Southampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,Samuel ViegasDuty Manager

8/10 不錯哦

Joanne

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Been good,comfy bed, toiletries provided but no hair conditioner.relaxing vibe to stay even just for a night.reqyested for a nice view..beautiful!.staff vry friendlg & helpful as i got a key that not scanning the door but in the end the hotel staff sorted out asap.happy for that gesture.definately recommend this hotel.
於 2023 年 12 月住了 1 晚
Morita 於 2023年12月6日回覆
Dear Joanne , It was a pleasure hosting you ! Thank you for recommending our hotel . We Can't wait to have you as our guests again . Kind Regards Morita VenzenDuty Manager

10/10 有夠讚

Sarah

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 1 晚
Morita 於 2023年12月5日回覆
Dear Sarah, Thank you so much for your wonderful feedback and for giving us a prefect 10! We're thrilled to hear that you enjoyed your stay with us . Your satisfaction is our top priority , and we hope to continue providing excellent service during your future visits . Kind Regards Morita Venzen Duty Manager.

10/10 有夠讚

Jasmine

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 1 晚
Morita 於 2023年12月5日回覆
Dear Jasmine , I am Delighted to hear that you had a wonderful stay ! We appreciate your positive feed back and look forward to welcoming you back in the future . Kind Regards Morita VenzenDuty Manager

10/10 有夠讚

DAVID

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great location, very welcoming staff, reasonable size rooms kept very clean and a shower that was quite powerful even on the top floor.
於 2023 年 11 月住了 3 晚
Morita 於 2023年11月30日回覆
Dear David , We sincerely appreciate the positive review you shared about your recent experience with us . Your kind words mean a lot our team , and we delighted to hear that you a Pleasant stay. Kind Regards Morita VenzenDuty Manager

10/10 有夠讚

Nigel

團體旅遊
喜歡:員工素質、設施服務和住宿環境和硬體
Like the position, short park walk to town and theatre.
於 2023 年 11 月住了 1 晚
Morita 於 2023年11月29日回覆
Dear Nigel , Thank you for taking the time to write your review following your recent stay here at the Leonardo Southampton.I am delighted to hear that you had an enjoyable stay with us and will ensure your kind comments are shared with the team.If there is anything else we can arrange to make your next stay with us even more comfortable, please let me knowKind Regards Morita VenzenDuty Manager

10/10 有夠讚

Colleen

喜歡:整潔度、員工素質和住宿環境和硬體
Staff were very pleasant and the room was quiet.
於 2023 年 10 月住了 2 晚
Morita 於 2023年11月29日回覆
Dear Colleen, I am delighted to see such high ratings; I will ensure this feedback is shared with everyone who was on duty during your stay. We look forward to the pleasure of welcoming you back in the future.Kind Regards Morita VenzenDuty Manager

10/10 有夠讚

Mark

於 2023 年 11 月住了 1 晚
Sam 於 2023年12月19日回覆
Dear Mark,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samuel ViegasDuty Manager

10/10 有夠讚

Gunther

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Lovely hotel, with everything you need. No parking onsite but there is parking only 5-10 minute walk away.
於 2023 年 11 月住了 1 晚
Samuel 於 2023年11月26日回覆
Dear Gunther,We very much appreciate your comments regarding your stay at the Leonardo Hotels Southampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,Samuel ViegasDuty manager

10/10 有夠讚

Jill

於 2023 年 10 月住了 1 晚
Morita 於 2023年11月21日回覆
Dear Jill , ]It was a Pleasure hosting you ! Your fantastic score and positive comments made our day . We can't wait to have you as our guest again. Kind Regards Morita VenzenDuty Manager

10/10 有夠讚

Janet

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 1 晚
Morita 於 2023年11月21日回覆
Dear Janet , We're grateful for you glowing review! It's fantastic to hear you had a great time . We'll be hereto welcome you back when ever your travels bring you our way. Kind Regard Morita VenzenDuty Manager .

2/10 很糟糕

Julija

不喜歡:員工素質
It was the worse stay ever :((( The birthday treat was ruined. Had a big argument with security which is not professional and not trained how to approach to the hotel visitors right. I would not recommend this hotel , they stated they have parking on Google but there is not. This caused additional troubles and ruined our weekend break
於 2023 年 11 月住了 2 晚
Morita 於 2023年11月30日回覆
Dear Julija , I trust this email finds you well . Thank you for taking the time to share your review with us . Your feedback is valuable , and we take all concerns seriously as part of our commitment to providing as safe and enjoyable experience for our guests. Upon receiving your report , our security team promptly reviewed the CCTV footage and identified an issue that required further investigation . Subsequently , higher authorities were involved to ensure a thorough examination of the matter . While it saddens us to hear that this incident affected your birthday celebration . Please know that ensuring the safety and security of our guest is our top Priority . We understand the importance of providing a secure environment for every one , and we take any security - related matter seriously . Kind Regards Morita VenzenDuty Manager .

8/10 不錯哦

Dexter

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 1 晚
Morita 於 2023年11月19日回覆
Dear Dexter , Thank you for taking the time to write your review following your recent stay here at the Leonardo Southampton.I am delighted to hear that you had an enjoyable stay with us and will ensure your kind comments are shared with the team.If there is anything else we can arrange to make your next stay with us even more comfortable, please let me knowKind Regards Morita VenzenDuty Manager .