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南安普敦大海港萊昂納多皇家飯店的評分

4 out of 5
南安普敦大海港萊昂納多皇家飯店
West Quay Road, Southampton, England

評論

8.2

非常好

10 分,有夠讚;1097 則評論中有 559 則" "
8 分,不錯哦;1097 則評論中有 267 則" "
6 分,一般般;1097 則評論中有 133 則" "
4 分,不太好;1097 則評論中有 75 則" "
2 分,很糟糕;1097 則評論中有 63 則" "

8.6/10

整潔度

8.4/10

員工素質

8.2/10

設施服務

8.0/10

住宿環境和硬體

8.0/10

環保程度

評論

6/10 一般般

Pak Yin Lawrence

團體旅遊
喜歡:整潔度和客房舒適度
不喜歡:員工素質
Not price worthy as when there is a cruise coming, it raises its prices by 3 times ! The receptionists are not too friendly and helpful !
於 2023 年 9 月住了 1 晚

4/10 不太好

真實旅客

家庭旅遊
不喜歡:整潔度、員工素質和住宿環境和硬體
The hotel is conveniently located, near the train station and the cruise terminals. We stayed there for 6 nights. The service was bad (one day no room cleaning and two days no soaps in the bathroom) and the bathroom was not clean.
於 2023 年 8 月住了 3 晚

2/10 很糟糕

ernest

家庭旅遊
喜歡:整潔度和住宿環境和硬體
不喜歡:員工素質
I arrived for 8 day cruise at 9:00 AM We have a flight from Orlando FL which took about 8 1/2 hours we arrived with about 8 suitcases we could not check in early which we understood so we sat on the hotel couch sleeping off and on till 230pm I was unaware that they had a concierge service because i could not understand no one coming to ask us to hold our luggage for the 8 hours before we checked in as we was sitting in the middle of the hotel sleeping with our luggage i did speak with the night manger he was very apologetic but this was a fault of his entire day staff
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Victory

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great location and friendly staff
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Mike

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
A lovely hotel in a really good location for shops and port. Nice restaurant in the hotel and lovely staff. Room very nice and quite, but twin beds were too small and i would have prefered a walk in shower to the bath and shower. Really enjoyed our visit and would book again
於 2024 年 3 月住了 1 晚

4/10 不太好

Alison

商務旅客
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very dated and worn out property! Broken toilet, mouldy shower, cracked sink dust everywhere. Not 4 stars.
於 2024 年 3 月住了 2 晚

10/10 有夠讚

Brandon

情侶出遊
喜歡:設施服務
Been here twice before. Definitely our favourite hotel in the area. Clean and comfortable. Great location.
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Sonia

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It was lovely and the bed was massive staff were friendly and helpful.
於 2024 年 3 月住了 1 晚

8/10 不錯哦

Takeo,Southampton

家庭旅遊
喜歡:整潔度、員工素質和設施服務
Reasonable
於 2024 年 3 月住了 1 晚

8/10 不錯哦

Beth

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The staff were lovely very friendly and helpful. The hotel needs a little bit of TLC but the facilities and location are excellent. We stayed in the new Moxy hotel across the road on our last visit and would definitely return to the Gramd again
於 2024 年 3 月住了 2 晚

10/10 有夠讚

Susan

The hotel and staff were excellent. The breakfast is truly fabulous. The food is hot, with hot plates which is unusual. The choice is very good and the whole breakfast experience is better than a lot of 5 star hotels.
於 2024 年 3 月住了 1 晚

8/10 不錯哦

Elliot

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The hotel itself is very nice – the rooms are spacious and clean, and the staff are very attentive and friendly. One thing however that is not clean is the swimming pool / jacuzzi / showers. I’ve stayed at this hotel several times – and this is definitely the weakest point that this hotel offers. The showers in the changing room for example are all broken – the locks don’t lock on the doors and the showerheads dont deliver water. The button that turns on each shower is also broken in many of the cubicles. It would cost this hotel less than £1000 to get a plumber to fix all of these things – but for some reason they leave it broken and dirty. I mentioned it at checkout – and I’m hoping that when this review is read by manager, something is done about it. I suggest they go and look at the facilities themselves!
於 2024 年 2 月住了 1 晚

10/10 有夠讚

Todd

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Lovely stay definitely stay again
於 2024 年 3 月住了 3 晚

6/10 一般般

Francesca

家庭旅遊
喜歡:員工素質
The pool was one of the things I went here for however very poor up keep of the area and dangerous stairs to pool I watched someone slip down 5 steps and hurt himself
於 2024 年 2 月住了 4 晚

6/10 一般般

Martin,Sandown

情侶出遊
喜歡:整潔度、設施服務和住宿環境和硬體
poor breakfast experience. cooked food not hot. table cleared before we had finished. management not interested in sorting. she seemed to busy & not bothered when I requested some sort of refund. very disapointed. ....again.
於 2024 年 2 月住了 2 晚

8/10 不錯哦

Mellissa

於 2023 年 11 月住了 1 晚

10/10 有夠讚

Sam

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚

8/10 不錯哦

Peter

I would actually like to give a very good rating. My stay of three nights was better than good overall but a little short of excellent. The staff I encountered were all helpful and polite with a friendly demeanour. The two minor niggles were a seemingly temperamental air con, and a request for additional tea bags failed to arrive prior to retiring for the night.
於 2024 年 2 月住了 2 晚

10/10 有夠讚

Teresa

家庭旅遊
Great situation for restaurants and shopping.
於 2024 年 2 月住了 1 晚

10/10 有夠讚

kim

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
Lovely hotel.. staff great. Parking is easy and you can walk to the shops in two minutes
於 2024 年 2 月住了 1 晚

10/10 有夠讚

Joseph

情侶出遊, 團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice hotel. A little faded from its early years grandeur in the 90’s, but still a nice place to stay.
於 2024 年 2 月住了 1 晚

10/10 有夠讚

jenny

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
A really lovely restaurant and bar area. Rooms are spacious and beds very comfortable. Large flat screen tv and free Wi-Fi. Didn’t get to sample the Liesure facilities so will go back again.
於 2024 年 2 月住了 1 晚

6/10 一般般

Vivienne

家庭旅遊
What I like about the property/hotel is that it is in walking distance to shopping malls, train station, supermarkets and ferry terminals. The location is spot on!
於 2024 年 1 月住了 6 晚

8/10 不錯哦

Chris

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Classy place at a great price and location. Kicked myself all day for not trying the £30 breakfast. Will be back to find out if it's worth it..
於 2024 年 1 月住了 1 晚

8/10 不錯哦

Dorota

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice hotel. Décor is not my style, but it brings luxury to mind. Room was spacious, with nice view of the harbor. The only think that could be better - toilet seat was very uncomfortable and loose... We also have been offered complimentary drinks :)
於 2024 年 1 月住了 2 晚

10/10 有夠讚

Matthew

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚
Andrew Bennett 於 2024年2月2日回覆
Dear Matthew, Thank you so much for taking the time to leave us a review of your recent stay. We are delighted you enjoyed your stay.We hope we have the pleasure of welcoming you again in the near future. Kind regards,Andrew BennettGuest Relations Manager

10/10 有夠讚

Frederick

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It was excellent. All the staff was very friendly. Excellent service.
於 2024 年 1 月住了 1 晚
Andrew Bennett 於 2024年1月29日回覆
Dear Frederick, Thank you so much for taking the time to leave us a review of your recent stay. We are delighted you enjoyed your stay.We hope we have the pleasure of welcoming you again in the near future. Kind regards,Andrew Bennett

10/10 有夠讚

Tommy

於 2023 年 6 月住了 1 晚

10/10 有夠讚

Linda

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very good location
於 2024 年 1 月住了 3 晚
Andrew Bennett 於 2024年1月25日回覆
Dear Linda, Thank you so much for taking the time to leave us a review of your recent stay. We are delighted you enjoyed your stay.We hope we have the pleasure of welcoming you again in the near future. Kind regards,Andrew BennettGuest Relations Manager

10/10 有夠讚

Stuart

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The stars say it all....lovely hotel, great facilities and friendly staff.....5 stars.
於 2024 年 1 月住了 1 晚
Andrew Bennett 於 2024年1月21日回覆
Dear Stuart, Thank you so much for taking the time to leave us a review of your recent stay. We are delighted you enjoyed your stay.We hope we have the pleasure of welcoming you again in the near future. Kind regards,Andrew BennettGuest Relations Manager

10/10 有夠讚

John

喜歡:整潔度、員工素質和住宿環境和硬體
A very comfortable stay. Good location
於 2024 年 1 月住了 1 晚
Andrew Bennett 於 2024年1月14日回覆
Dear John, Thank you so much for taking the time to leave us a review of your recent stay. We are delighted you enjoyed your stay.We hope we have the pleasure of welcoming you again in the near future. Kind regards,Andrew BennettGuest Relations Manager

10/10 有夠讚

Shaun

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Andrew Bennett 於 2024年1月8日回覆
Dear Shaun, Thank you so much for taking the time to leave us a review of your recent stay. We are delighted you enjoyed your stay.We hope we have the pleasure of welcoming you again in the near future. Kind regards,Andrew BennettGuest Relations Manager

4/10 不太好

Joel

家庭旅遊
喜歡:整潔度和設施服務
Very close to the port easily walkable. Paid extra to have a king size bed but got a queen.
於 2023 年 11 月住了 1 晚

10/10 有夠讚

Debbie

於 2023 年 12 月住了 1 晚
Andrew Bennett 於 2024年1月7日回覆
Dear Debbie, Thank you so much for taking the time to leave us a review of your recent stay. We are delighted you enjoyed your stay.We hope we have the pleasure of welcoming you again in the near future. Kind regards,Andrew BennettGuest Relations Manager

10/10 有夠讚

Martin

喜歡:整潔度和住宿環境和硬體
於 2023 年 12 月住了 1 晚

6/10 一般般

Naveen

喜歡:整潔度和住宿環境和硬體
不喜歡:員工素質
於 2023 年 12 月住了 1 晚

8/10 不錯哦

Ain't

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The hotel has taken a slight turn downward since being purchased by Leonardo, but the shine isn't quite off the apple yet. The rooms are clean and proper size, if a bit spartan, and the bathrooms are ample size and very clean as well. The optional breakfast buffet is good with both hot and cold options to select from. The hotel is very close to lots of shopping and dining options and is easily within walking distance of city centre.
於 2023 年 12 月住了 3 晚

10/10 有夠讚

Wayne

於 2023 年 12 月住了 1 晚

10/10 有夠讚

Steve

喜歡:整潔度和員工素質
於 2023 年 12 月住了 1 晚

10/10 有夠讚

James

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Hotel was excellent shame couldn’t use pool whilst waiting for my room
於 2023 年 12 月住了 1 晚

10/10 有夠讚

Churchill

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 2 晚

10/10 有夠讚

Daniel

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Excellent service
於 2023 年 12 月住了 1 晚

8/10 不錯哦

Vanessa

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Minor cleaning issues, pricy breakfast. Other than this it was a good experience for one night only. Happy to book it again. Staff was friendly and helpful.
於 2023 年 12 月住了 1 晚

10/10 有夠讚

Liliana Raquel Barbosa

情侶出遊
喜歡:員工素質、設施服務和住宿環境和硬體
Was lovely i love everything the food 5* the cleaning not so good have some dust in everything but like was a good standing!
於 2023 年 12 月住了 1 晚

8/10 不錯哦

Jackie

於 2023 年 12 月住了 1 晚

10/10 有夠讚

craig

於 2023 年 12 月住了 1 晚

6/10 一般般

Melanie

家庭旅遊
喜歡:客房舒適度
於 2023 年 12 月住了 1 晚

8/10 不錯哦

Rosemary

喜歡:整潔度、員工素質和客房舒適度
Much improved and good value
This is our 4th visit and overall the hotel has improved. I think the spa area could do with updating but overall is adequate. Lounge area much improved with new decor and seating. Breakfast is excellent. So long as Leonardo keep their prices competitive, we will continue to stay there.
於 2023 年 12 月住了 2 晚

6/10 一般般

Peter

喜歡:整潔度、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚

10/10 有夠讚

Marlene

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Lovely hotel with great staff and food Only down side think the toilet seat could be changed
於 2023 年 12 月住了 3 晚