Outdoor pool

Reviews of Hampton Inn Gulf Shores

2.5 out of 5
Hampton Inn Gulf Shores
1701 Gulf Shores Parkway, Gulf Shores, AL

Reviews

8.8

Excellent

Rating 10 - Excellent. 488 out of 807 reviews" "
Rating 8 - Good. 223 out of 807 reviews" "
Rating 6 - Okay. 46 out of 807 reviews" "
Rating 4 - Poor. 23 out of 807 reviews" "
Rating 2 - Terrible. 27 out of 807 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Charles, Batesville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was super clean, and the staff was very friendly. I felt comfortable and safe staying here.
Stayed 2 nights in Apr 2024
Response from General Manager on 2024/4/23
Dear Charles, We sincerely appreciate your generous feedback about your stay at Hampton Inn Gulf Shores. It's fantastic to see that you found our property immaculate and felt comfortable and safe during your stay. Providing a clean and welcoming environment for our guests is our top priority, and we're pleased that our friendly staff contributed to your enjoyable experience. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another fulfilling visit in the future.Warm Regards, Brian TimmGeneral Manager

10/10 Excellent

angie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was construction at the time so the entrance and exit was horrible but obviously that isn't the property's fault. Everything else was nice and staff was friendly. Room was clean.
Stayed 1 night in Apr 2024
Response from General Manager on 2024/4/10
Dear Angie, We are delighted you had a pleasant stay at Hampton Inn Gulf Shores. We are glad you found everything else to your liking. Our friendly staff works hard to ensure a comfortable experience, and we are thrilled you appreciated the cleanliness of your room. Thank you for your positive feedback, and we hope to welcome you back soon.Warm Regards, Brian TimmGeneral Manager

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 2024/4/10
Dear Bruce, Thank you for choosing Hampton Inn Gulf Shores. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Warm Regards, Brian TimmGeneral Manager

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 2024/4/10
Dear Charlotte, Thank you for this kind rating! We always work hard to provide a high-quality experience for all our guests, so it's nice to read that you had an enjoyable stay at Hampton Inn Gulf Shores. It was our pleasure to host your stay, and we look forward to your next visit.Warm Regards, Brian TimmGeneral Manager

8/10 Good

Louise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable, great breakfast, great hospitality
Stayed 1 night in Mar 2024
Response from General Manager on 2024/4/2
Dear Louise, We are thrilled to read that you had a positive experience at Hampton Inn Gulf Shores. Thank you for appreciating our cleanliness, comfortable accommodations, and delicious breakfast options. We strive for great hospitality. We hope to welcome you back soon for another wonderful visit.Warm Regards, Brian TimmGeneral Manager

2/10 Terrible

Mark

Traveled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from General Manager on 2024/4/1
Dear Mark, Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Warm Regards, Brian TimmGeneral Manager

4/10 Poor

Doris

Liked: Property conditions & facilities
I was given room 402 and when we opened the door it was a couple in the bed.
Stayed 1 night in Mar 2024
Response from General Manager on 2024/4/1
Dear Doris, We sincerely apologize for the unsettling experience you encountered upon entering your room. This situation is unacceptable and does not reflect our standards of service. We value your feedback and hope to have the opportunity to restore your trust on a future visit. Thank you for bringing this matter to our attention. We hope to have the opportunity to make your next stay with us outstanding in every respect.Warm Regards, Brian TimmGeneral Manager

8/10 Good

Rachel

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from General Manager on 2024/3/29
Dear Rachel, Thank you for choosing Hampton Inn Gulf Shores. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests, and we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Warm Regards, Brian TimmGeneral Manager

8/10 Good

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from General Manager on 2024/3/26
Dear Curtis, Thank you for your kind rating! We are glad you had such a positive experience at Hampton Inn Gulf Shores, and we are committed to providing exceptional service to every guest. We look forward to welcoming you back and wish you all the best.Warm Regards, Brian TimmGeneral Manager

8/10 Good

Richard

Stayed 3 nights in Mar 2024
Response from General Manager on 2024/4/5
Dear Richard, Thank you for choosing Hampton Inn Gulf Shores. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Warm Regards, Brian TimmGeneral Manager

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was construction nearby but otherwise no issues. And that isn’t the hotel’s problem.
Stayed 3 nights in Jan 2024
Response from General Manager on 2024/3/6
Dear Christopher, Thank you for reviewing your Hampton Inn Gulf Shores stay. Your feedback is essential to us. It is a pleasure to know you enjoyed all we offer. Thank you for being so understanding about the construction nearby. We appreciate your patronage and hope that we will host you again in the future.Warm Regards, Brian TimmGeneral Manager

8/10 Good

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had an offensive smell to it. Don't know if it was the AC or cleaning agents.
Stayed 1 night in Feb 2024
Response from General Manager on 2024/2/26
Dear Daniel, Thank you for rating your recent stay with us and for sharing details about your visit. We seek to provide an exceptional experience for each guest; therefore, we regret that your room did not meet your expectations. We apologize for any inconvenience you experienced, and we appreciate you bringing these observations to our attention. We hope you will give us another chance to provide you with the outstanding stay you deserve.Warm Regards, Brian TimmGeneral Manager

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from General Manager on 2024/2/4
Dear Mary, It is wonderful to know you enjoyed everything about your time at Hampton Inn Gulf Shores and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon.Warm Regards, Brian TimmGeneral Manager

10/10 Excellent

Carol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet!
Stayed 1 night in Jan 2024
Response from General Manager on 2024/1/25
Dear Carol, We appreciate your kind words about your recent stay at Hampton Inn Gulf Shores. It warms our hearts to know that you found the environment clean and quiet. Ensuring our guests have a comfortable and peaceful experience is of utmost importance to us. Your thoughtful feedback is genuinely valued, and we look forward to the pleasure of hosting you again for another wonderful stay.Warm Regards, Brian TimmGeneral Manager

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from General Manager on 2024/1/21
Dear Jeff, We are delighted you enjoyed your time with us here at Hampton Inn Gulf Shores. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to our area.Warm Regards, Brian TimmGeneral Manager

10/10 Excellent

Anne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable.
Stayed 2 nights in Jan 2024
Response from General Manager on 2024/1/17
Dear Anne, Thank you for sharing your generous feedback! We're delighted to read that you loved our immaculate and comfortable accommodations. Providing a welcoming and pleasant environment is our priority. We appreciate your kind words and look forward to hosting you again soon at Hampton Inn Gulf Shores!Warm Regards, Brian TimmGeneral Manager

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Updated property in a great location! Short drive to Orange Beach and Gulf Shores State park. A couple good restaurants in walking distance and a nice dog park. Hotel is newer/updated so easily able to charge all devices and nice rooms.
Stayed 4 nights in Jan 2024
Response from General Manager on 2024/1/17
Dear Jennifer, We're thrilled to read you enjoyed your stay at Hampton Inn Gulf Shores! Your appreciation for our updated property, convenient location, and modern amenities means a lot to us. It's wonderful to know you found the nearby attractions and dining options enjoyable. Thank you for choosing us, and we look forward to welcoming you back for another fantastic stay!Warm Regards, Brian TimmGeneral Manager

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Location was good.
Stayed 2 nights in Jan 2024
Response from General Manager on 2024/1/15
Dear Rebecca, We're thrilled to hear about your great stay at Hampton Inn Gulf Shores! Thank you for highlighting the favorable location. Your positive feedback is appreciated, and we look forward to welcoming you back for another wonderful experience at our hotel in the future. Warm Regards, Brian TimmGeneral Manager

8/10 Good

June

Liked: Cleanliness, staff & service, property conditions & facilities
It was very nice
Stayed 2 nights in Jan 2024
Response from General Manager on 2024/1/13
Dear June, We are happy you chose Hampton Inn Gulf Shores for your recent visit to our area. Thank you for sharing how much you enjoyed your stay. It was a pleasure having you as our guest, and we hope to welcome you back soon.Warm Regards, Brian TimmGeneral Manager

8/10 Good

Deanca

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Response from General Manager on 2024/1/6
Dear Deanca, Thanks for the kind rating! We are delighted your time at Hampton Inn Gulf Shores was great, as we always strive to provide every guest with a memorable experience. We look forward to your return soon.Warm Regards, Brian TimmGeneral Manager

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Good experience overall.
Stayed 1 night in Dec 2023
Response from General Manager on 2023/12/31
Dear Sergio, Thank you for sharing your positive experience at Hampton Inn Gulf Shores. We're delighted to hear you had a good stay with us. Our team strives to provide excellent service, and it's rewarding to know we met your expectations. We appreciate your feedback and hope to welcome you back for another enjoyable visit in the future.Warm Regards, Brian TimmGeneral Manager

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on 2023/12/10
Dear Guest, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a seamless stay at Hampton Inn Gulf Shores. We look forward to your return and wish you all the best with your future travels.Warm Regards, Brian TimmGeneral Manager

8/10 Good

P

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from General Manager on 2023/11/28
Dear P, We appreciate you taking the time to leave your kind rating for Hampton Inn Gulf Shores. Your satisfaction is important to us; therefore, we are pleased to have met your expectations. We hope to have the pleasure of hosting you again soon.Warm Regards, Brian TimmGeneral Manager

10/10 Excellent

Liana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean
Stayed 1 night in Nov 2023
Response from General Manager on 2023/11/28
Dear Liana, We appreciate you being our guest at Hampton Inn Gulf Shores and sharing your review! Maintaining an immaculate and relaxing environment is our priority, so we are thrilled you enjoyed a clean stay. Thank you for taking the time to share your positive feedback. We look forward to welcoming you back for another satisfying experience.Warm Regards, Brian TimmGeneral Manager

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful stay. The hotel was very clean, our room was exceptional. The breakfast was delicious and the staff was very friendly. We will definitely stay there again.
Stayed 2 nights in Nov 2023
Response from General Manager on 2023/11/21
Dear Diane, We're thrilled you had a satisfying stay at Hampton Inn Gulf Shores! Thank you for highlighting our clean facilities, exceptional rooms, delicious breakfast, and friendly staff. It's fantastic to know you plan to stay with us again. Your positive experience is our priority, and we look forward to welcoming you back for another fulfilling visit in the future.Warm Regards, Brian TimmGeneral Manager

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from General Manager on 2023/11/18
Dear James, We are pleased to receive your generous Hampton Inn Gulf Shores rating. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Warm Regards, Brian TimmGeneral Manager

8/10 Good

jamie

Business traveler
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
soccer trip
Overall the Hotel was great, but my room was NOT. We walked into a sticky floor, broken toliet paper holder and mildew on the bathroom ceiling. Again, over all the place was great. Great firepit area, staff very friendly, breakfast was good.
Stayed 2 nights in Nov 2023
Response from General Manager on 2023/11/11
Dear jamie, We're glad you enjoyed your overall stay at Hampton Inn Gulf Shores. We appreciate your kind feedback regarding our firepit area, friendly staff, and good breakfast. However, we're sorry to read about the issues you encountered in your room. Your feedback is valuable, and we'll address these concerns to ensure that all our guests enjoy a comfortable and pleasant experience in the future. We hope to welcome you back for an even better stay next time.Warm Regards, Brian TimmGeneral Manager

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from General Manager on 2023/10/30
Dear Gary, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Hampton Inn Gulf Shores.Warm Regards, Brian TimmGeneral Manager

2/10 Terrible

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you like hearing every door open and shut and every loud noise from every room then this is the place for you. Walls and floors seem to be paper thin. Beds are not comfortable at all.
Stayed 3 nights in Oct 2023
Response from General Manager on 2023/10/20
Dear Jeremy, Thank you for taking the time to share your feedback about your recent stay at our hotel. We sincerely apologize for the inconvenience you experienced due to noise disturbances and the discomfort of our beds. Your feedback is invaluable, and it helps us identify areas for improvement. We understand that a peaceful and comfortable stay is essential, and we are committed to addressing these issues to ensure a better experience for our guests moving forward. We genuinely appreciate your understanding and hope that you'll give us another chance to provide you with a more restful and enjoyable stay in the future.Warm Regards, Brian TimmGeneral Manager

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from General Manager on 2023/10/13
Dear Susan, We appreciate you choosing Hampton Inn Gulf Shores for your stay, and we're pleased that you had a great experience overall. It was a pleasure accommodating you, and we hope to see you again soon.Warm Regards, Brian TimmGeneral Manager

8/10 Good

Felissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gulf shores
Room was fantastic except I booked a king room and got queen beds.
Stayed 1 night in Oct 2023
Response from General Manager on 2023/10/8
Dear Felissa, Thank you for choosing Hampton Inn Gulf Shores. We are pleased to know how much you liked your guest room. We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon.Warm Regards,Brian TimmGeneral Manager

10/10 Excellent

michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Everyone was so nice ,breakfast was delicious, room was clean. We didn't want to leave
Stayed 3 nights in Oct 2023
Response from General Manager on 2023/10/6
Dear Michael, Thank you for choosing Hampton Inn Gulf Shores and for posting your review. We are delighted to know how much you loved our breakfast, friendly service, and amenities. We strive for excellence, so your feedback is incredibly excellent to read. We value your business and hope to have the privilege of hosting you again.Warm Regards,Brian TimmGeneral Manager

10/10 Excellent

Leslie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from General Manager on 2023/10/4
Dear Leslie, Thank you for the perfect rating. We are glad you had a wonderful time at Hampton Inn Gulf Shores. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Warm Regards,Brian TimmGeneral Manager

2/10 Terrible

Melvin

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Rude receptionist
Booked a king was given a double queen and charged for it for the upgrade then was given attitude from receptionist when asked for my king room overall the receptionist was rude and mean.
Stayed 1 night in Sep 2023
Response from General Manager on 2023/10/4
Dear Melvin, Thank you for your recent visit and your feedback. Please accept our sincerest apologies for the behavior you experienced from our front desk staff member. Your comments have been addressed appropriately, and we are taking measures to ensure this is not repeated. We appreciate your business and hope you will consider staying with us again so we can provide you with the hospitality you should have experienced on this visit. We look forward to welcoming you back to our hotel.Warm Regards,Brian TimmGeneral Manager

10/10 Excellent

george

Stayed 1 night in Sep 2023
Response from General Manager on 2023/10/21
Dear George, It is a pleasure to know that you enjoyed everything about your time with us at Hampton Inn Gulf Shores. We strive to provide a seamless stay for every guest, and we are thrilled to see your excellent rating. It was our pleasure accommodating you, and we hope to see you again soon.Warm Regards, Brian TimmGeneral Manager

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from General Manager on 2023/9/27
Dear Michelle, We appreciate your gracious rating about your stay at Hampton Inn Gulf Shores. It means a lot for us to learn that we met your expectations. Thank you for being our guest, and we look forward to a future visit.Warm Regards, Brian TimmGeneral Manager

10/10 Excellent

Angel

Liked: Cleanliness, staff & service
This place had a welcoming smell upon walking in!!
Stayed 1 night in Sep 2023
Response from General Manager on 2023/9/25
Dear Angel, We're delighted that you found our Hampton Inn Gulf Shores welcoming from the moment you stepped inside. Creating a pleasant and inviting atmosphere is important to us, and we're glad it made a positive impression on your stay. Thank you for sharing your experience, and we look forward to welcoming you again in the future.Warm Regards, Brian TimmGeneral Manager

8/10 Good

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Good location for business and 5 minutes from the beach. Really nice staff. Hotel is showing its age and a bit out of style. Great breakfast and good fitness room.
Stayed 1 night in Sep 2023
Response from General Manager on 2023/9/24
Dear Robert, We appreciate your kind words about Hampton Inn Gulf Shores! It is gratifying to read our convenient location, friendly staff, delicious breakfast, and well-equipped fitness room set us apart and made your visit exceptional. We're constantly working to improve our facilities, and we hope to welcome you back for an even better experience in the future. Thank you for choosing to stay with us!Warm Regards, Brian TimmGeneral Manager

8/10 Good

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from General Manager on 2023/9/21
Dear Amanda, Thank you for rating your experience at Hampton Inn Gulf Shores. It is always our goal to provide a fulfilling experience for each guest, and we are glad to see we accomplished this while you were here. We loved hosting your visit and hope to be your hotel of choice whenever you return to the area.Warm Regards, Brian TimmGeneral Manager

10/10 Excellent

GLORIA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and the staff were very efficient
Stayed 2 nights in Sep 2023
Response from General Manager on 2023/9/11
Dear GLORIA, Thank you for being our guest at Hampton Inn Gulf Shores and posting your generous remarks. We continually work to ensure our guests with a relaxing experience for our guest, so we are pleased we made that happen for you with our clean rooms and impeccable service. It was a pleasure accommodating you, and we look forward to welcoming you again soon for another fulfilling stay.Warm Regards, Brian TimmGeneral Manager

2/10 Terrible

Damiane

Liked: Property conditions & facilities
Disliked: Staff & service
Dishonest and Poor managment and apparently poorly trained.
Stayed 2 nights in Sep 2023
Response from General Manager on 2023/10/27
Dear Damiane, We regret to hear about your disappointment and the impression you had during your stay. Our goal is to provide the best service possible, and we apologize if we fell short of your expectations. We value your feedback and will take it into consideration to enhance the guest experience. We hope you will give us another opportunity to gain your trust in the future.Warm Regards, Brian TimmGeneral Manager

10/10 Excellent

Jeremiah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from General Manager on 2023/8/22
Dear Jeremiah, We appreciate you taking the time to rate your outstanding experience with us at Hampton Inn Gulf Shores. It is a great pleasure to know you enjoyed all aspects of our hotel. Thank you for being our guest; we hope that we will have a chance to serve you again in the future. Warm Regards, Brian TimmGeneral Manager

8/10 Good

lucio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from General Manager on 2023/8/22
Dear lucio, Thank you for choosing Hampton Inn Gulf Shores for your recent visit to the Gulf Shores area. We continuously strive to provide a fulfilling stay for our guests, and we are thrilled you enjoyed your time with us. We hope to have you back soon for another exceptional experience.Warm Regards, Brian TimmGeneral Manager

2/10 Terrible

Allisa

Traveled with partner
Disliked: Staff & service, amenities
Front desk staff was rude, blood and ants all over the counter at front desk
Stayed 1 night in Aug 2023
Response from General Manager on 2023/8/18
Dear Allisa, Thank you for taking the time to review your experience. We strive to provide a fulfilling visit for every guest. Therefore, we regret your experience was anything other than exceptional. Please accept our sincere apologies for the demeanor of our staff. We are discussing your concerns with the appropriate individuals to ensure that we are continually delivering the outstanding hospitality our guests deserve. We hope you will allow us another opportunity to welcome you back and demonstrate our commitment to providing impeccable services.Warm Regards, Brian TimmGeneral Manager

6/10 Okay

Sharon

Traveled with family
The property was very dated and need some upgrades . I also dont understand why they dont clean rooms daily
Stayed 3 nights in Aug 2023
Response from General Manager on 2023/8/15
Dear Sharon, Thank you for visiting us and sharing your valuable feedback. We are sorry your stay did not live up to your expectations or ours. We agree our hotel is starting to show its age, and we are having the same discussions with our Brand leaders for improvement. In the meantime, our housekeeping staff is committed to keeping our facilities clean and well-maintained at all times. Therefore, we deeply regret this was not your impression. We appreciate your review and hope you will return for a much-improved experience next time.Warm Regards, Brian TimmGeneral Manager

8/10 Good

Sharon L

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from General Manager on 2023/8/15
Dear Sharon L, Thank you for taking the time to rate your Hampton Inn Gulf Shores visit. Our goal is to ensure a seamless stay for our guests, and we are delighted you had an enjoyable experience. We hope to see you again next time your travels bring you to our area.Warm Regards, Brian TimmGeneral Manager

2/10 Terrible

Heather

Traveled with family
Liked: Amenities
No keys given and no internet no where near the beach
Stayed 4 nights in Aug 2023
Response from General Manager on 2023/8/11
Dear Heather, We appreciate you choosing us and sharing your valuable review. We always aim to ensure that our guests have the best time with us and strive to assist them in any way we can to ensure they make the most of their visit. Therefore, we are genuinely sorry for failing to do so on this visit. Please accept our sincere apologies for the concerns regarding our room keys and WiFi service. We have shared this with the appropriate individuals to prevent such matters from impacting future guests. Further, we regret you our location did not suit your needs. We are continually working to enhance our guest experience, and we hope you will allow us another opportunity to regain your confidence in our hotel.Warm Regards, Brian TimmGeneral Manager

10/10 Excellent

donna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice Hampton Inn! Staff was very friendly! Room was very clean. I have no complaints. I would definitely stay there again. My Grandson loved the pool. Coffee and breakfast were very good.
Stayed 2 nights in Aug 2023
Response from General Manager on 2023/8/8
Dear Donna, Thank you for staying with Hampton Inn Gulf Shores and sharing your kind review. Our associates are committed to providing every guest with a seamless experience, and we are pleased we made this happen for you with our devoted service and clean, relaxing rooms. Further, we appreciate you mentioning your love for our exciting pool activities and complimentary hot breakfast. It was a pleasure accommodating you, and we hope to welcome you back soon.Warm Regards, Brian TimmGeneral Manager

10/10 Excellent

Jessica

Stayed 2 nights in Aug 2023
Response from General Manager on 2023/8/28
Dear Jessica, Thank you for your fabulous rating and for letting us know your stay at Hampton Inn Gulf Shores was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Warm Regards, Brian TimmGeneral Manager

10/10 Excellent

Corliss

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from General Manager on 2023/8/9
Dear Corliss, Thank you for the perfect rating. We are glad you had a wonderful time at Hampton Inn Gulf Shores. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Warm Regards, Brian TimmGeneral Manager