Sauna, spa tub, steam room, body treatments, hot stone massages

Reviews of Villa Maria Cristina

5 out of 5
Villa Maria Cristina
Paseo de la Presa de la Olla No. 76, Col Centro, Guanajuato, GTO

Reviews

9.4

Exceptional

Rating 10 - Excellent. 235 out of 304 reviews" "
Rating 8 - Good. 49 out of 304 reviews" "
Rating 6 - Okay. 10 out of 304 reviews" "
Rating 4 - Poor. 4 out of 304 reviews" "
Rating 2 - Terrible. 6 out of 304 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Oscar, Bethesda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent, except for a barking dog.
Stayed 1 night in Mar 2024

10/10 Excellent

Randal

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A first-class stay on every level. Loved it and can’t wait to return.
Stayed 3 nights in Mar 2024

10/10 Excellent

Katelyne

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the best hotels we have ever stayed! The attention given, the shear beauty and the value
Stayed 3 nights in Mar 2024

10/10 Excellent

Sejong, los angeles

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of a kind you'll have to experience for yourself.
Stayed 2 nights in Feb 2024

10/10 Excellent

Mauricio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs better attention at the spa
Stayed 2 nights in Feb 2024

10/10 Excellent

Xiaohan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

robertha

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 6 nights in Oct 2023

10/10 Excellent

Isa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Una estancia muy placentera, el hotel está como para no salir de ahí, las instalaciones muy bonitas y el área de spa, con su alberca climatizada, sauna, vapor, jacuzzi fue lo mejor. Lo único es que les recomiendo elegir los cuartos de arriba ya que nos tocó en el piso 1 y se escucha mucho ruido en la noche y muy tempranito ya que está pegado al restaurant. Igual un mantenimiento a los baños ya que emiten ruidos raros y en el área de spa tiene un olor feo.
Stayed 2 nights in Sep 2023

10/10 Excellent

Cecilia

Stayed 2 nights in Aug 2023

8/10 Good

Hector Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Sandro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice property and really clean and with a lot of details.
Stayed 1 night in Aug 2023

10/10 Excellent

Josefina

Stayed 2 nights in Jul 2023

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Appreciated the great communication and flexibility from the staff!
Stayed 1 night in Dec 2022

10/10 Excellent

Mary Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible place to stay for tour of Guanajuato
We loved this stunning place and would like to come back soon. Breakfasts were superb, (coffee so so). We ate dinner one night and it was disappointing. Rooms are quiet, roomy and comfortable. Most require 2-4 flights of stairs which enables views of the historic buildings and mountains in the distance . Staff was outstanding at every level. Spa was enjoyable with first rate massage therapists on the team.
Stayed 6 nights in Dec 2022

10/10 Excellent

Susan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is beautiful. Very clean and well maintained. I would definitely come back to this hotel.

10/10 Excellent

Alfredo, Mexico

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2022

10/10 Excellent

YUkari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
We loved the historical and beautiful setting of the facility. We enjoyed a superb lunch and dinner and English speaking staff. Sometimes it takes long time to get minor service done (bringing coffee supply, for instance) and the AC system was so old and loud, yet we were so glad to choose this hotel. We also wish there were screen windows/doors so that we could enjoy fresh air. The Spa ladies were great too!
Stayed 2 nights in Sep 2022

6/10 Okay

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2022

8/10 Good

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice folks and very attentive staff. Very clean hotel, awesome food. Would recommend ceiling fans and refrigerator in suites. Will stay again!
Stayed 2 nights in Aug 2022

10/10 Excellent

Felipe

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Uno de los mejores hoteles de la ciudad
Stayed 1 night in Aug 2022

10/10 Excellent

Michael, New Orleans

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotel experiences. The place is tranquil, beautiful, exudes charm, has friendly staff and is a gem!
Stayed 3 nights in Jul 2022

10/10 Excellent

PAOLA

Stayed 1 night in Apr 2022

10/10 Excellent

Patrice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and spacious suites, fabulous bathrooms, lovely pool area, and wonderful service. Absolute perfections except that restaurant should be a bit more haute cuisine to suit the high level of this hotel. Very enjoyable stay!
Stayed 3 nights in Mar 2022

10/10 Excellent

Alejandro

Stayed 1 night in Feb 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommendable
Very nice hotel in quiet surrounding. Friendly and helpful staff. 15min walk to city centre. Only issue was that TV broke first day and could not be fixed the following days. Got offered a different suite but declined as it was less pleasing.
Stayed 2 nights in Jan 2022

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful chic boutique hotel, the rooms are so big and nice, the only thing was that steam room on spa was not working. Spa service was excellent.
Stayed 2 nights in Nov 2021

2/10 Terrible

Tim

Stayed 1 night in Oct 2021

10/10 Excellent

Armando

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Guanajuato in all categories.
Stayed 4 nights in Sep 2021

10/10 Excellent

Eun Nam

Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best attentions and service. One place that takes care of all the details!
Stayed 1 night in Aug 2021
Response from Revenue Manager on 2021/8/14
Dear guest, Thank you for your comments, it´s a pleasure for us to know that you enjoyed your stay in Villa Maria Cristina. We hope in a future can give you the welcome again. Have a great day.

8/10 Good

Nestor Arturo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotels.com should be honest with their quotes.
The stay was good. The only problem is that Hotels.com does not provide clear prices. Advertises cheap but at the time f payment shows the real fees that are way higher and appeared in smaller font. I was surprised when I found out that the cost was almost 5000 pesos for 3 nights, not the 456 pesos per night they advertise.
Stayed 2 nights in Jul 2021
Response from Revenue Manager on 2021/8/3
Dear Nestor, Thanks for your comments. It is a pleasure to know that your stay was pleasant. Generally, online prices are always shown without taxes, we regret that this information was not clear and precise. We hope in the future to receive you again in Villa María Cristina to continue enjoying our experience.

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
You definitely have to try this place, it’s reasonable, peaceful, clean and beautiful… the only 1 start I’ll give to this hotel; at the time of my check out, the way things were handle really made me feel uncomfortable, I have never taking advantage of places or steel from them specially if they have all your personal information, if I can’t afford I won’t even try. Thank you to Juliana kind and friendly!!
Stayed 2 nights in Jul 2021
Response from Revenue Manager on 2021/8/3
Dear guest, Thank you for taking the time and sharing your experience with us, we are sorry that during your check out you had inconveniences and we broke the good image. Hopefully you can once again give us the opportunity to receive you at our facilities so that you continue to enjoy the Villa María Cristina experience. If we can help you with something, it will be a pleasure to know.

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Beautiful!
This place is amazing. We will definitely stay here again when we come visit Guanajuato.
Stayed 1 night in Jul 2021
Response from Revenue Manager on 2021/7/27
Dear guest, Thank you for your comments, it´s a pleasure for us to know that you enjoyed your stay in Villa Maria Cristina. We hope in a future can give you the welcome again. Have a great day.

10/10 Excellent

Yoanda

Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
One of a kind all beautiful hotel. Every detail is taken care of. Clean, well maintained and tasteful architecture that gives the sense of a peaceful ambience. Guanajuato has a lo of places to visit but we could not wait to go back to Villa Maria and stay there enjoying such a beautiful hotel.
Stayed 2 nights in Jul 2021
Response from Revenue Manager on 2021/7/14
Thanks for your comments. It is a pleasure to know that during your visit we exceed your expectations and you enjoyed of the beautiful Guanajuato city. We hope to welcome you again soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is so beautiful -- old school, glamorous, simply stunning. Everyone was friendly and helpful, and the four-hands massage was out of this world!
Stayed 1 night in Jun 2021
Response from Revenue Manager on 2021/7/2
Thanks for your comments. It is a pleasure to know that during your visit we exceed your expectations and you enjoyed of the beautiful Guanajuato city. We hope to welcome you again soon.

10/10 Excellent

Bernardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delicioso lugar
El lugar es espectacular, la comida es deliciosa, cuidan todos los detalles. El spa está increíble tiene un alberca subterránea caliente deliciosa. Y lugar insuperable.
Stayed 3 nights in Jun 2021
Response from Revenue Manager on 2021/8/17
Estimado Bernardo, buen día! Gracias por sus comentarios, es gratificante para nosotros saber que superamos sus expectativas y que su tiempo con nosotros fue placentero. Esperamos en un futuro poder darle de nueva cuenta la bienvenida en nuestras instalaciones.

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Revenue Manager on 2021/5/19
Estimada Yolanda! Gracias por sus comentarios, es un gusto saber que su estancia con nosotros fue placentera, esperamos en un futuro poder darle de nueva cuenta la bienvenida en nuestras instalaciones.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just loved this place, the views, the vibes, the staff everything felt in point. Only complaint is that the exterior pool has lots of chemicals it actually stained my bleached hair green. Other than that this place is perfect.
Stayed 4 nights in Apr 2021
Response from Revenue Manager on 2021/4/13
Thanks for your comments. It is a pleasure to know that during your visit we exceed your expectations. We appreciate the observation of the products used in the pool, we work as soon as possible to reduce the amounts applied. We hope to welcome you again soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2020
Response from Revenue Manager on 2020/12/15
Gracias por su visita, esperamos tenerlos de regreso. Cordialmente, Hotel Villa María Cristina.

10/10 Excellent

Jennifer

Stayed 2 nights in Nov 2020
Response from Revenue Manager on 2020/12/15
Buen día, En nombre de todo el equipo de Villa María Cristina agradecemos su visita, esperamos poder darles la bienvenida de nuevo muy pronto.

10/10 Excellent

mario

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing property fantastic service overall great experience
Stayed 3 nights in Sep 2020
Response from Revenue Manager on 2020/9/17
Dear guest, Thank you for your comments, it´s a pleasure for us to know that you enjoyed your stay in Villa Maria Cristina. We hope in a future can give you the welcome again. Have a great day.

10/10 Excellent

Vince

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
World Class Hotel
Very Spacious and Clean ; the staff is totally incredible One of the best experience i had in Mexico
Stayed 4 nights in Sep 2020
Response from Revenue Manager on 2020/9/8
Dear Guest, Thank you so much for your comments, it's a great pleasure to know that we supere your expectations. We hope in a future can give you the welcome in Guanajuato again.

10/10 Excellent

Verified traveler

Stayed 1 night in Aug 2020
Response from Revenue Manager on 2020/9/15
Gracias por su visita y sus comentarios.

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds of the property are beautiful and well-maintained. The room was dark, but the bathrooms are large and had good amenities. The spa area was not working correctly. The hot tub was cold, the pool was hot, the steam room was not working. The sauna was working though. That was disappointing.
Stayed 1 night in Jan 2020
Response from Reply by General Management on 2020/1/21
Guanajuato, January 21, 2020 Dear Guest: Thank you very much for taking the time to share your recent experience and stay at the Villa Maria Cristina, member of Small Luxury Hotels of the World, with us. I have read your review very carefully and please accept my sincere apology for not meeting totally your expectations in our Spa. I have shared your comments with the rest of the team and we always try to exceed our guest expectation. In this occasion we had a minor maintenance issue and the outdoor Jacuzzi was not working properly because the heater broke down. We have ordered the spare part already some time ago, however because it is imported from Europe it took a little longer than expected. Today the spare part arrived and now the Jacuzzi heater is working again. We also have reviewed the steam room and found it to be in working order. We also have noted that you felt that the lighting in your Suite was a little dark. We are in the process of changing all our traditional light bulbs to modern energy efficient LED light bulbs, which improves the level of lighting, coziness and at the same time allows us to contribute to consume less energy and contribute to the reduction of carbon emissions. On the other hand we are glad that you enjoyed your stay at the hotel in general, liked our landscaping, location, amenities and all other services we provide to our guests. It is my understanding that your comments were addressed by my team during your recent stay. Feedback such as yours is extremely important because they allow me to improve constantly any short fallings in order to provide exceptional and memorable experiences for our guests. On behalf of the entire team and management we hope to be able to welcome you or your family or friends sometime back in the future to Villa Maria Cristina, a destination by itself, located in the beautiful historical City of Guanajuato, an official world heritage site named by the United Nations (UNESCO). Once again, thank you for posting your positive and constructive review. If there is anything else we can do for you, please do not hesitate to contact me. Yours sincerely, Klaus M. Lapp General Manager Villa Maria Cristina

10/10 Excellent

Verified traveler

A gorgeous small hotel with superbly maintained gardens and beautiful tiled common areas. Friendly, beyond helpful staff, and a great restaurant. The location is 15 easy minutes walk from the stunning and vibrant town centre of Guanajuato- a relaxing oasis. Highly recommended!!!
Stayed 4 nights in Oct 2019
Response from Luz Elena López on 2019/11/4
Dear Guest, Thank you to take a time to share your experience and your comments with us. It´s a great pleasure to know your stay in Villa Maria Cristina exceeded your expectations. We hope in the future to welcome you again. Have a great day!

10/10 Excellent

Verified traveler

Stayed 8 nights in Oct 2019
Response from RM on 2019/10/31
Estimado huésped, Agradecemos su preferencia y sus comentarios, esperamos en un futuro contar de nueva cuenta con su visita. ¡Que tenga un excelente día!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from RM on 2019/10/31
Estimado huésped, Gracias por elegir Villa María Cristina y por sus comentarios, esperamos tenerlo de nueva cuenta con nosotros. ¡Que tenga un excelente día!

2/10 Terrible

Verified traveler

Stayed 3 nights in Jun 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LAs habitaciones amplias y muy agradables, la cama cómoda, los baños muy agradables. Excelentes amenidades. El GYM en perfecto estado, Buen mantenimiento a las piscinas. El Servicio en el restaurante se me hizo extremadamente lento para el desayuno. Tardamos mas de hora y media en el desayuno, tuve que hacer uso de toda mi paciencia. En general un muy buen hotel en Guanajuato
Stayed 1 night in Apr 2019