I reserved our room ahead if time, we get their to check in and i sent my husband in with my id and email verification on my phone after explaining to her that i was handicapped, she still wanted to see me in person, which was fine. I booked a room with 2 beds, NON SMOKING, and accessible! She sends us down the "breeze way" said u could get to the room that way, I was on a Walker and there were steps! I go back to the car and we drive around we get to the room, it has 1 Bed, and it smelled like an ASHTRAY!! My husband went back to the office, and she says thet only have 2 beds in rooms upstairs only and proceeds to give him an almost empty can of febreze air freshner for the smell!!! The next morning he talks to another lady at the desk, and explains there situation and she moves us upstairs to a double bed, non smoking room. I had to climb 7 steps but my son and husband helped me and thankfully I brought my own toilet seat riser, so I could get off the toilet. My son and his family come over to see us and bring our new granddaughter to meet up. We get a knick on the door and they're there saying they are changing the locks, would it be ok? My husband says yes, we didn't know they were gonna start grinding on the door amd shooting FIERY SPARKS all over the room. My grandbabies were scared and we had to hurry and throw a blanket over my daughter in law breastfeeding my granddaughter to keep the sparks from landing in them. I can't make this crap up!!! Worst experience EVER!