All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Dear Jack,thank you very much for your positive review after staying with us!Good to hear that you enjoyed your stay with us.We hope we will see you again. Kind regards,
Very clean, convenient locacation close to everything and staff pleasant
christine
Stayed 4 nights in Feb 2024
Response from Deputy Manager on 2024/3/6
Dear Christine,thank you very much for your positive review after staying with us!Good to hear that you enjoyed your stay with us.We hope we will see you again. Kind regards
Clean, safe, helpful staff, good breakfast. Easy walking distance to train station & Old Town. Would stay again.
Joseph
Stayed 2 nights in Feb 2024
Response from Deputy Manager on 2024/2/13
Dear Joseph,thank you very much for your positive review after staying with us!Good to hear that you enjoyed your stay with us.We hope we will see you again. Kind regards,
8/10 Good
Jane Catherine
2024/1/30
Jane Catherine
Stayed 2 nights in Jan 2024
Response from Deputy Manager on 2024/3/21
Dear Jane,thank you very much for your positive rating after staying with us! Good to know that you enjoyed your stay with us. We hope we will see you again. Best regards,
4/10 Poor
German, Hallandale
2024/1/27
Disliked: Property conditions & facilities
German
Stayed 4 nights in Jan 2024
Response from Deputy Manager on 2024/1/31
Dear Guest,thank you for your stay at the NH Düsseldorf Königsallee. We regret that you were not satisfied during your stay. Looking forward to welcome you back at the NH Hotel Group. Kind regards
Dear Shushant,thank you very much for your amazing rating after staying with us! Good to know that you enjoyed your stay with us.We hope we will see you again. Kind regards,
Dear Sizhe,thank you very much for your positive rating after staying with us! Good to know that you enjoyed your stay with us.We hope we will see you again. Kind regards
6/10 Okay
Kevin
2023/11/20
Kevin
Stayed 3 nights in Nov 2023
Response from Deputy Manager on 2023/12/6
Dear Kevin,thank you very much for your rating after staying with us! We hope we will see you again. Kind regards,
8/10 Good
jan
2023/11/19
jan
Stayed 2 nights in Nov 2023
Response from Deputy Manager on 2023/11/21
Dear Jan,thank you very much for your positive score after staying with us! Good to see that you enjoyed your stay with us. We hope we will see you again. Kind regards,
Dear Jingyu,thank you very much for your great rating after staying with us! Good to know that you enjoyed your stay with us.We hope we will see you again. Kind regards,
8/10 Good
Marvin
2023/11/18
Marvin
Stayed 5 nights in Nov 2023
Response from Deputy Manager on 2023/12/13
Dear Marvin,thank you very much for your very positive rating after staying with us! Good to know that you enjoyed your stay with us. We hope we will see you again. Kind regards,
I booked through Expedia for 3 nights the NH Düsseldorf Konigalee , and was confirmed in USD.
Upon checking out I was told rates our quoted in Euros even when my credit card had US currency.
I requested tween room (2 beds).in fact there were 2 beds connected like double bed .
I missed coffee maker in my room which is standard nowadays.
The staff is polite and welcoming.
Hotel location is central and near public transportation.
Yigal
Stayed 3 nights in Nov 2023
Response from Deputy Manager on 2023/11/21
Dear Yigal,thank you very much for your review after staying with us! A coffee maker is standard at our higher categories like Junior suite or Suite. We hope we will see you again. Kind regards,
Pillows had no internal stuffing were like rags, shower was cold no hot water. Breakfast was like an out of stock shop. Room was hot from a radiator with no control had to have window open as AC cooling was off. Loud outside window. Left a day earlier than I paid for.
Andrew
Stayed 2 nights in Oct 2023
Response from Deputy Manager on 2023/11/21
Dear Andrew,thank you for your stay at the NH Düsseldorf Königsallee and furthermore for your comment about our service. We fully regret that you were not satisfied during your stay. Your remarks we have already shared with our team. Thank you to give us the chance to improve day by day. Looking forward to welcome you back at the NH Hotel Group. Kind regards
The hotel staff were very friendly and the hotel was very clean.
joanne
Stayed 2 nights in Oct 2023
Response from Deputy Manager on 2023/10/19
Dear Joanne,thank you very much for your positive review after staying with us! Good to hear that you enjoyed your stay with us. We hope we will see you again. Kind regards,
10/10 Excellent
Richard
Business traveler
2023/10/11
Richard
Stayed 1 night in Oct 2023
Response from Deputy Manager on 2023/10/19
Dear Richard,thank you very much for your amazing rating after staying with us! Great to see that you enjoyed your stay with us. We hope we will see you again. Kind regards,
8/10 Good
Masahiro
2023/10/2
Masahiro
Stayed 2 nights in Sep 2023
Response from Deputy Manager on 2023/11/21
Dear Masahiro,thank you very much for your positive review after staying with us!Good to hear that you enjoyed your stay with us.We hope we will see you again. Kind regards,
8/10 Good
Arnaud
2023/10/2
Arnaud
Stayed 1 night in Sep 2023
Response from Deputy Manager on 2023/10/10
Dear Arnaud,thank you very much for your good rating after staying with us! Good to see that you enjoyed your stay with us.We hope we will see you again. Kind regards,
8/10 Good
Balbinder Singh
2023/10/1
Balbinder Singh
Stayed 3 nights in Sep 2023
Response from Deputy Manager on 2023/10/10
Dear Balbinder,thank you very much for your good score after staying with us! Good to know that you enjoyed your stay with us.We hope we will see you again. Kind regards,
Stay at this hotel frequently. Very comfortable.
Disappointed this time as WiFi was not available in my room upon arrival and was still not fixed 5 days later.
Staff seemed unconcerned about this
DUNCAN
Stayed 4 nights in Sep 2023
Response from Deputy Manager on 2023/9/28
Dear Duncan,thank you very much for your positive and honest review after staying with us! Good to hear that you enjoyed your stay with us. We will hand over your feedback about the WiFi again to the provider. We regret that they had some issues during your stay which wouldnt fixed during your stay completely in all floors. We hope we will see you again. Kind regards,
8/10 Good
Michelle
2023/9/16
Michelle
Stayed 5 nights in Sep 2023
Response from Deputy Manager on 2023/10/10
Dear Michelle,thank you very much for your positive rating after staying with us! Good to know that you enjoyed your stay with us. We hope we will see you again. Kind regards,
2/10 Terrible
Mark
2023/9/16
Mark
Stayed 5 nights in Sep 2023
Response from Deputy Manager on 2023/10/10
Dear mMrk,thank you for your stay at the NH Düsseldorf Königsallee and furthermore for your comment about our service. We regret that you were not satisfied during your stay. Your remarks we have already shared with our team. Thank you to give us the chance to improve day by day. Looking forward to welcome you back at the NH Hotel Group. Kind regards
2/10 Terrible
dongkwon
2023/9/7
dongkwon
Stayed 11 nights in Aug 2023
Response from R. Martinez on 2023/9/11
Lieber dongkwon, wir finden es sehr schade, dass wir Sie nicht überzeugen konnten. Lassen Sie es uns doch bitte wissen, was genau wir verbessern können. Schreiben Sie mir gerne per Mail: r.martinezramos@nh-hotels.com. Wir freuen uns auf Ihre Nachricht! Besten Dank vorab! Mit den besten Grüßen Ihr
10/10 Excellent
Ying
2023/9/3
Ying
Stayed 1 night in Aug 2023
Response from Martinez on 2023/9/11
Dear Ying, thank you so much for this great review.We are looking forward to welcoming you soon again. All the best. Yours
6/10 Okay
Louise
2023/8/26
Liked: Cleanliness, staff & service
Our suite on the 5th floor was spacious but the bed was not comfortable. Breakfast was average. Pros: location and proximity to shops and restaurants.
Louise
Stayed 2 nights in Aug 2023
Response from Martinez on 2023/9/11
Dear Louise, Thank you for taking time to give us a review of your stay and furthermore for your comment about the mattress. Your remarks are already shared with our team.We have to apologize and we regret that you were not satisfied during your stay. We would be glad to welcoming you back at the NH Hotel Group. All the bestYours
Hola Rafael, nos alegramos gratamente de saber que nuestro servicio y nuestro equipo ha superado sus expectativas.Estamos deseando darle la bienvenida de nuevo a nuestro Hotel.Un saludo
10/10 Excellent
Frank, Astoria
Business traveler, Traveled with partner, Traveled with family
2023/8/23
Liked: Cleanliness, staff & service, amenities
I keep coming back - I really like this place
Frank
Stayed 3 nights in Aug 2023
Response from R. Martinez on 2023/9/11
Dear Frank, Thank you for taking the time to give us this great feedback.We are happy that you enjoyed your stay in our hotel and we are looking forward to welcoming you soon again. In the meanwhile we wish you all the best. Yours
Dear lee, thank you so much for this great review.We are happy that you liked your stay with us.We would be glad to be your host again during your next visit of Düsseldorf.All the best in the meanwhile.with kind regards Yours
8/10 Good
Anita
2023/7/15
Anita
Stayed 1 night in Jul 2023
Response from Martinez on 2023/9/11
Liebe Anita, vielen Dank für Ihre Bewertung. Wir würden uns freuen Sie bald wieder bei uns begrüßen zu dürfen. Bis dahin wünschen wir alles Gute! Ihr
10/10 Excellent
Alex
2023/6/25
Alex
Stayed 2 nights in Jun 2023
Response from Deputy Manager on 2023/6/30
Dear Alex,thank you very much for your amazing rating after staying with us! Great to know that you enjoyed your stay with us. We hope we will see you again. Kind regards,
The room smelt of sweat and I asked for a room change. The really friendly and helpful receptionist offered me 2 other rooms but they both had no working a/c. So I had to revert back to the original smelly room which was no comfortable
Verified traveler
Stayed 1 night in Jun 2023
Response from Deputy Manager on 2023/6/23
Dear Guest,thank you for your stay at the NH Düsseldorf Königsallee and furthermore for your comment about our service. We regret that you were not satisfied during your stay. Your remarks we have already shared with our team. Thank you to give us the chance to improve day by day. Looking forward to welcome you back at the NH Hotel Group. Kind regards
The available accomodation was a single room with a small bed for my wife and I , although it was booked three months in advance.
Orhan
Stayed 2 nights in May 2023
Response from Deputy Manager on 2023/6/19
Dear Orhan,thank you for your stay at the NH Düsseldorf Königsallee and furthermore for your comment about our service. We regret that you were not satisfied with your room during your stay. Your remarks we have already shared with our team. Thank you to give us the chance to improve day by day. Looking forward to welcome you back at the NH Hotel Group. Kind regards
8/10 Good
Farhad
2023/5/28
Farhad
Stayed 1 night in May 2023
Response from Deputy Manager on 2023/6/19
Dear Farhad,thank you very much for your positive review after staying with us! Great to hear that you enjoyed your stay with us. We hope we will see you again. Kind regards,
Friendly and great staff. very clean, good are with restaurants and Bars and close to shopping.
Frank
Stayed 3 nights in Apr 2023
Response from Deputy Manager on 2023/5/11
Dear Frank,thanks for staying with us at the NH Düsseldorf-Königsallee. It is a pleasure for us to read your great comment. We are all really happy to made your stay at Düsseldorf a memorable one. I hope we will see you again. Best regards.
Dear Subash,thank you very much for your positive rating after staying with us! Great to hear that you enjoyed your stay with us. We hope we will see you again. Kind regards,
10/10 Excellent
Milan
2023/3/3
Milan
Stayed 3 nights in Feb 2023
Response from Deputy Manager on 2023/3/7
Dear Milan,thank you very much for your great score after staying with us! Good to know that you enjoyed your stay with us. We hope we will see you again. Kind regards,
10/10 Excellent
KYUNG AH
2023/2/27
KYUNG AH
Stayed 4 nights in Feb 2023
Response from Deputy Manager on 2023/2/28
Dear Kyung, thank you very much for your positive review after staying with us! Great to know that you enjoyed your stay with us. We hope we will see you again. Kind regards,
10/10 Excellent
KYUNG AH
2023/2/26
KYUNG AH
Stayed 4 nights in Feb 2023
Response from Deputy Manager on 2023/2/28
Dear Kyung,thank you very much for your great score after staying with us! Good to know that you enjoyed your stay with us. We hope we will see you again. Kind regards,
Dear Karen, thanks for staying with us at the NH Düsseldorf-Königsallee. It is a pleasure for us to read your great comment. We are all really happy to made your stay at Düsseldorf a memorable one. I hope we will see you again. Best regards.
Dear Maureen,thank you very much for your outstanding rating after staying with us! Great to know that you enjoyed your stay with us. We hope we will see you again. Kind regards,
6/10 Okay
sean
Business traveler
2022/9/25
Liked: Cleanliness, staff & service
The single room is too small, not convenient
sean
Stayed 1 night in Sep 2022
Response from Oliver K. Deputy Manager on 2022/9/26
Dear Sean,thank you for your review. We can recommand you to book a double room for single use or a superior room for your next stay if you prefer to have a bigger room. Greetings
Lift not working. No Towels, and had to wait an hour to receive and that I had to collect from reception. Great for location. Reception Slow.
Meirion
Stayed 2 nights in Jun 2022
Response from Oliver K. Deputy Manager on 2022/9/19
Dear Meirion,thank you for taking time to give us a review for your stay. We are sorry to hear that your stay didnt meet your expectations. We forwarded your critics to the housekeeping and reception team and would be happy to welcome you again for your next stay in Düsseldorf. Greetings
Everything was nice
They upgraded to one level up free
Location is perfect
Bery nice restaurant close to hotel
Room size was perfect
Next time choose the same
Iman
Stayed 3 nights in Aug 2022
Response from Deputy Manager on 2022/8/25
Dear Iman,thank you very much for your fantastic review after staying with us! Great to hear that you enjoyed your stay with us. We hope we will see you again. Kind regards,
8/10 Good
Iman
2022/8/18
Iman
Stayed 2 nights in Aug 2022
Response from Deputy Manager on 2022/8/25
Dear Iman, thank you very much for your positive review after staying with us! Good to see that you enjoyed your stay with us. We hope we will see you again. Kind regards,
8/10 Good
Mohammad
2022/8/7
Mohammad
Stayed 1 night in Aug 2022
Response from Deputy Manager on 2022/8/11
Dear Mohammad,
thank you very much for your good rating review after staying with us! We hope we will see you again. Kind regards
10/10 Excellent
ABDULLA
2022/8/7
Liked: Cleanliness
Hotel area is great staff are helpful and service is great but rooms are without A/C
ABDULLA
Stayed 1 night in Jul 2022
Response from Deputy Manager on 2022/8/11
Dear Abdulla,
thank you very much for your positive review after staying with us! Great to hear that you enjoyed your stay with us. We hope we will see you again. Kind regards,
Hotel in excellent location, staff very friendly and helpful, room warm with no air conditioning but temperatures outside were very high at 34 degree's, a fan was supplied which did help. Breakfast was wonderful. We would use this hotel again when in Dusseldorf
David
Stayed 4 nights in Jul 2022
Response from Deputy Manager on 2022/8/11
Dear David,
thank you very much for your positive review after staying with us! Great to hear that you enjoyed your stay with us. We hope we will see you again. Kind regards,