Interior

Reviews of Lotus Grand Hotel

4 out of 5
Lotus Grand Hotel
Al Riqqa road, Deira, Opposite Al Ghurair Shopping Mall, Dubai

Reviews

5.6
Rating 10 - Excellent. 34 out of 222 reviews" "
Rating 8 - Good. 47 out of 222 reviews" "
Rating 6 - Okay. 36 out of 222 reviews" "
Rating 4 - Poor. 35 out of 222 reviews" "
Rating 2 - Terrible. 70 out of 222 reviews" "

6.0/10

Cleanliness

6.2/10

Staff & service

5.0/10

Amenities

5.4/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

8/10 Good

Amandeep

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 3 nights in Feb 2024

8/10 Good

Marisa

Stayed 1 night in Dec 2023

6/10 Okay

Mohammad Ali

The lobby is not ideal for this rating, The breakfast quality wan not good , the timing of breakfast is not good. Also in the room were many small cockroaches, That is a sign of negligence
Stayed 6 nights in Oct 2023

2/10 Terrible

Ramez

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

2/10 Terrible

Abdalla

Business traveler, Traveled with family
Disliked: Property conditions & facilities
I stayed in the Deluxe Twin Room room, the room is extremely small, the bathroom is very old and smells with the strong cleaning chemicals. The staff are not very nice. However, the hotel is relatively near to the Metro station and the Mall.
Stayed 1 night in Jun 2023
Response from Abdul Samad on 2023/6/5
Dear Mr. Abdalla,Thank you for taking the time to share your feedback regarding your recent stay at our establishment. We sincerely apologize for any inconvenience you experienced during your visit.We understand that the size of the room did not meet your expectations, and we regret any discomfort it may have caused. We continually strive to provide comfortable accommodations for our guests, and we appreciate your comments as they help us identify areas for improvement.Regarding the bathroom, we apologize for any unpleasant smell you encountered. We are committed to maintaining a clean and fresh environment, and we will address this issue promptly to ensure it does not recur in the future. Your feedback serves as a valuable reminder for our housekeeping team to use cleaning products in moderation.We are truly sorry to hear that you found our staff to be less than friendly. We pride ourselves on providing exceptional customer service, and it is disheartening to learn that we fell short of your expectations. We will investigate your concerns further and take appropriate measures to improve our team's friendliness and professionalism.We appreciate your honest feedback and the opportunity it provides for us to enhance our guests' experiences. Should your travels bring you back to our area, we would be grateful for the chance to regain your trust and provide you with the excellent service you deserve.Thank you once again for your valuable feedback.Warm regards,Front Desk Supervisor Abdul Samad.

6/10 Okay

Sidik

Stayed 2 nights in Apr 2023

10/10 Excellent

Iyabode

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, great location
Stayed 6 nights in Apr 2023

10/10 Excellent

Tehal Singh, Nottingham

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property!
Stayed 14 nights in Mar 2023

4/10 Poor

Wasim

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2023

2/10 Terrible

hajrudin

Traveled with group
Disliked: Staff & service, property conditions & facilities
This hotel is not rated for two stars. Nice club on the first floor, not possible to sleep condition of the property hazard !!! Not recommended to anyone!!
Response from Abdul Samad on 2023/1/27
Dear Dedovic,It's unfortunate to read about your experience as we want only a perfect stay for our guests. Your feedback is important to us. Please rest assured that this has been addressed with the appropriate team We hope to have the opportunity to welcome you back so we can regain your trust in our hotel.Regards,Front Desk Team.

2/10 Terrible

Natalia

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is defenitly not a 4 star hotel , dirty and smell off smoke in the room and very noisy at night from the night club
Stayed 8 nights in Dec 2022
Response from Abdul Samad on 2023/1/27
Dear Natalia ,Thank you for choosing to stay at Lotus Grand Hotel Deira. We are truly disappointed to Hear that your expectations were not met in several aspects. Please allow us to extend our sincerest apologies for your less than favorable experience on this occasion and rest assured that we are working on addressing all our shortcomings. We hope that this will not refrain you from staying with us and we would be given another opportunity to be of service to you again. We strive to do our utmost to ensure that we provide our guests with a pleasant and enjoyable stay experience and we are sorry to learn that some aspects of your stay fell below your expectations.RegardsFront Desk Team.

10/10 Excellent

Iyabode

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk guys were professional and nice, beautiful environment
Response from Abdul Samad on 2023/1/27
Dear Osazuwa,Thank you for this wonderful feedback and for highly recommending us. The team strives to provide our guests with the warmest hospitality and most efficient service, and it makes me happy to hear this was achieved during your stay. Your compliments are not only rewarding, but also encouraging.We hope that we will have an opportunity to welcome you back at Lotus Grand Hotel Deira.Yours sincerely,Front Desk Team.

2/10 Terrible

Constancio

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
this place needs a complete look at its management and operations. toilets atrocious, maintenance next to nil. no towels in both rooms i hired. had to call 3 times to get the flush done and twice for toilet paper!! go figure.
Response from Abdul Samad on 2023/1/27
Dear Fernandes, Thank you for taking the time to share your feedback. It is disappointing to read that your recent experience fell short of your expectations. We appreciate your feedback and highlighted your concerns with our Housekeeping team for review and improvements. We hope you will give us another chance to be of service to you and hope to see you again soon in the near future.Regards, Front Desk Team

4/10 Poor

Abu Hakim tijan murena

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Poor plumbing service....room had licking problems in the bathroom
Response from Abdul on 2023/1/27
Dear Mr. Abuhakim - Please accept our sincere apologies for the inconvenience caused. The issue is taken seriously and is attended to on priority. We will ensure that it is not repeated.

2/10 Terrible

BAYDA

Business traveler
Disliked: Cleanliness, property conditions & facilities
Nightmare
Stayed 1 night in Dec 2022
Response from Abdul on 2023/1/27
Dear Ms. Bayda - We are extremely sorry that you did not enjoyed your stay with us. Kindly please share the details of your complaint for us to solve the issues.

8/10 Good

Rolando

Liked: Room comfort
Roach on the toilet
Stayed 2 nights in Dec 2022
Response from Abdul on 2023/1/27
Dear Mr. Rolando - Please accept our sincere apologies for the inconvenience caused. The issue is taken seriously and is attended to on priority. We will ensure that it is not repeated.

2/10 Terrible

Zia, Walsall

Disliked: Staff & service
Stayed 8 nights in Aug 2022

8/10 Good

Mariam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Lotus Grand Hotel on 2022/9/23
Thank youLotus Grand Hotel

6/10 Okay

Abdul

Stayed 1 night in Jul 2022

2/10 Terrible

Muhammad

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude staff, poor bathroom, not a 4 star
Stayed 4 nights in Jun 2022
Response from Abdul Samad on 2023/1/27
Dear Malik,We would like to start off by apologizing for the recent experience you had at our hotel and that we were not able to live up to your expectations. Rest assured that your comments with regards to the hotel facilities has been addressed to the respective department and corrective measures will be taken accordingly. Reviews such as these serve as a learning experience for our team and we appreciate your review. We hope to have the opportunity to host you again in order to restore your confidence in us.RegardsFront Desk Team

2/10 Terrible

Muhammad

Business traveler
Disliked: Property conditions & facilities
3 star at best, poor
Bad experience. Rude staff, no courtesy to listen to guest's concerns and fix them. Small bathrooms, fridge not working, safe in room not fit for purpose as it is small and not fixed, and can be taken away easily. 3 star at best, not 4 star
Stayed 1 night in Jun 2022

6/10 Okay

Mohammd

Business traveler
Liked: Cleanliness, staff & service
Disliked: Room comfort
Hard noise Club sounds come to the till 4am
Stayed 7 nights in May 2022

10/10 Excellent

Seyedehsan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2022

6/10 Okay

Ayad

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The swimming pool was not on offer ... when I asked about I did not get a satisfactory reply ... yet I booked this hotel to be able to use the swimming pool
Stayed 2 nights in May 2022

2/10 Terrible

Chidubem

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in May 2022

6/10 Okay

Abdi Aziz, Bristol

Stayed 21 nights in Apr 2022

2/10 Terrible

Russell

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
This hotel was full of bed bugs, mold, dirt, and cockroaches. I would not recommend it to my worst enemy. My family and I had to leave and find another hotel because we couldn’t live in filth any longer.
Stayed 8 nights in Apr 2022

6/10 Okay

Kevin

Stayed 1 night in Apr 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay
I was disappointed in one thing which is the rating. When i booked it said it was a 4 star but I believe its at most a 3 star. The pool wasn’t working too which was a big part in my booking. I am however very pleased with the service.10/10 there.
Stayed 6 nights in Apr 2022

2/10 Terrible

Ghassan

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

6/10 Okay

Baldev

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 9 nights in Apr 2022

4/10 Poor

Kelise Cummings

Disliked: Cleanliness, amenities, property conditions & facilities
They have bed bugs !
Stayed 3 nights in Apr 2022

4/10 Poor

Codou

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The place is horrible. The bathroom was leaking all the time and not clean. I will not go there again.
Stayed 6 nights in Mar 2022

4/10 Poor

Mada

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The bathroom is horrible and water was leaking all the time. They have to change my room, but the bathroom was the same.
Stayed 7 nights in Mar 2022

2/10 Terrible

AMANI

Stayed 3 nights in Mar 2022

10/10 Excellent

Farooq, Oxford

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Friendly staff
Stayed 1 night in Mar 2022

8/10 Good

Hisham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good comparing to money
It's was great comparing to the the price. The room was clean and in very good condition. The parking is under the hotel is good Only the loud voice of the Arabic bar is very noisy at night.
Stayed 5 nights in Mar 2022

2/10 Terrible

Fahad

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2022

10/10 Excellent

Upendo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

2/10 Terrible

Hussien

Stayed 1 night in Mar 2022

6/10 Okay

Agha Awais

Stayed 1 night in Mar 2022

8/10 Good

Tariq

Liked: Cleanliness, room comfort
Ok for a cheap stop over
No one asked me for a drink as I arrived. And I was very tired and thirsty. Room was fine. Clean. But the bathroom was tiny. Couldn’t even open the door properly
Stayed 1 night in Mar 2022

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Different from pictures. Fake photos.
Karaoke sound was very horrible, noisy in this hotel. I requested to give me a room far away from it, and 4th floor room was given, i could hear terrible song. Room was old but clean. Reception has bad smell, hotel area was not safe. People staying in this hotel are drunk, poor. I didnt feel safe.
Stayed 2 nights in Mar 2022

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lotus Grand
I stayed here for 7 nights and had warm water available for shower only for 2 days as they had troubles with the motor and dint fix it and had no other option
Stayed 7 nights in Mar 2022

2/10 Terrible

MOHMEDMUKSITH

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Full night noisily (music sound) can't sleep, room carpet very dirty, heater not working in the bathroom, shower room door damaged (not replaced), room access card not working sometimes, not worth which amount i was payed. Totally disappointed. Duration of stay (4th March to 6th March)
Stayed 2 nights in Mar 2022

4/10 Poor

ahmed

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked a room for 4 nights after the 1st night there was no hot water and stayed there for 3 nights still didn’t fix it had to leave a night before …front desk kept saying they are fixing which no one fixed through the whole hotel
Stayed 4 nights in Feb 2022

4/10 Poor

RANA

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Feb 2022

4/10 Poor

Hussain

Stayed 5 nights in Feb 2022

2/10 Terrible

Vigneshwaran

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They are not even provided a room key
They are not even provided a room key... Everytime I have to call them to open the room
Stayed 1 night in Feb 2022

10/10 Excellent

Omar, Regina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful
Stayed 4 nights in Feb 2022