Ratings based on 3,296 Verified Reviews

4.4 out of 5
89% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted Oct 14, 2019
Room was much spacious and clean than expectation
5 out of 5
by A verified traveler

Posted Sep 25, 2019
Comment from Hotel Management
Sep 26, 2019 by General Manager, Hotel Management
Dear Guest Thank you for your review. We are delighted that you had a wonderful stay and look forward to welcoming you back for another memorable experience in the near future. Warm regards, Rainer Tenius - General Manager
4 out of 5
by A verified traveler

Posted Sep 17, 2019
Lovely hotel with large rooms and great bathrooms. Good location close to MRT. Lots of mosquitos around swimming pool area, we ended up with wyite a few bites. Restaurant average only for dinner- could have had more choice on a la carte menu
Comment from Hotel Management
Sep 26, 2019 by General Manager, Hotel Management
Dear Linda Thank you for your review. It is good to hear that you liked our hotel including our rooms, bathrooms and central location. We have noted your feedback on the pool and the restaurant and have conveyed your comments to the relevant departments who are looking at improvements. It would be a pleasure to welcome you back for another enjoyable experience soon. Warm regards, Rainer Tenius - General Manager
1 out of 5
by A verified traveler

Posted Sep 17, 2019
The room smelled so bad, like socks and dirty feet. It was truly intolerable. The hotel halls also had a stench to them that was very strange. You could also hear every little thing outside your hotel door, it was so loud. Will not be staying there again and wish we never did!
Comment from Hotel Management
Sep 17, 2019 by General Manager, Hotel Management
Dear Guest Thank you for taking the time to share your experience with us. We appreciate your feedback as it is only with constructive comments that we can enhance the overall experience of our valued guests. We have taken note of your feedback on our room and our lobby and we have conveyed your comments to the relevant department. We hope to have the opportunity to welcome you back for a better experience in the near future. Warm regards, Rainer Tenius - General Manager
5 out of 5
by A verified traveler

Posted Sep 9, 2019
Pool and gym were nice and clean. Rooms were a decent size.
Comment from Hotel Management
Sep 13, 2019 by General Manager, Hotel Management
Dear Guest Thank you for your review. It is our pleasure to hear that our resort-style pool, 24-hour fitness centre and rooms met your expectations. We would love to welcome you back for another superb experience soon. Warm regards, Rainer Tenius - General Manager
5 out of 5
by A verified traveler

Posted Sep 9, 2019
Bed is very comfortable. Room for improvement on charging electronic devices etc have usb ports.
Comment from Hotel Management
Sep 13, 2019 by General Manager, Hotel Management
Dear Guest Thank you for taking the time to share your experience with us. It is great to hear that your stay was overall a pleasant one. We have noted your feedback on the USB ports and are working with our team on improvements. We look forward to welcoming you back for another fantastic experience soon. Warm regards, Rainer Tenius - General Manager
4 out of 5
by A verified traveler from Hong Kong

Posted Sep 3, 2019
The hotel is located near Clarke quay. The room is spacious and the staff are polite and professional. Overall stay is comfortable
Comment from Hotel Management
Sep 3, 2019 by General Manager, Hotel Management
Dear MayTsang Thank you for sharing your experience with us. It is heart-warming to know that you had a comfortable stay and our room, service and team members met your expectations. We look forward to welcoming you back and delighting you with our warm Swiss hospitality once again. Warm regards, Rainer Tenius - General Manager
5 out of 5
by A verified traveler from San Francisco

Posted Sep 1, 2019
It is fairly centrally located to take MTR anywhere in the city, but quieter than the Swissotel Singapore Stamford. I like the Swissotel Merchant Court because I can walk to the swimming pool with only hotel guest around me.
Comment from Hotel Management
Sep 3, 2019 by General Manager, Hotel Management
Dear Guest Thank you for your wonderful review. It is our pleasure to hear that you had an enjoyable experience with us and liked our location and resort-style pool. We can't wait to welcome you back for another fabulous experience soon. Warm regards, Rainer Tenius- General Manager
5 out of 5
by A verified traveler

Posted Aug 27, 2019
Great location easy to get to MRT and all the tourist attractions.
Comment from Hotel Management
Aug 27, 2019 by General Manager, Hotel Management
Dear Guest Thank you for taking the time to review our hotel. We are delighted to hear that you had a lovely stay and found our location ideal, with easy access to the MRT station and tourist attractions. It would be a pleasure to welcome you back for another amazing experience soon. Warm regards, Rainer Tenius - General Manager
5 out of 5
by A verified traveler from Dubai

Posted Aug 19, 2019
Good value for money, very good location - with three kids 4 nights, we came away feeling we had a good time
Comment from Hotel Management
Aug 19, 2019 by General Manager, Hotel Management
Dear Guest Thank you for your wonderful review. It is with delight to hear that you found our hotel value for money and were impressed with our central location, offering easy access to main attractions. We would love to welcome you back for another memorable experience soon. Warm regards, Rainer Tenius - General Manager