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琶拉帝詩新加坡茂昌閣於克拉碼頭的評分

4.5 out of 5
琶拉帝詩新加坡茂昌閣於克拉碼頭

評論

8.8

有夠讚

10 分，有夠讚；601 則評論中有 349 則" "
8 分，不錯哦；601 則評論中有 166 則" "
6 分，一般般；601 則評論中有 52 則" "
4 分，不太好；601 則評論中有 23 則" "
2 分，很糟糕；601 則評論中有 11 則" "

9.2/10

整潔度

9.0/10

員工素質

8.6/10

設施服務

8.6/10

住宿環境和硬體

8.4/10

環保程度

評論

10/10 有夠讚

TINGCHIEN

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 1 月住了 3 晚
Christine Choo 於 2024年2月28日回覆
Dear tingchien,Thank you for your excellent rating. We hope to welcome you back for another amazing experience in the future.Yours Sincerely,Christine ChooGeneral Manager

6/10 一般般

Shiu Kin

於 2024 年 1 月住了 2 晚
Christine Choo 於 2024年2月24日回覆
Dear Shiu Kin,Thank you for your positive rating. We hope to welcome you back for another good experience in the future.Yours Sincerely,Christine ChooGeneral Manager

10/10 有夠讚

yuhsu

於 2023 年 12 月住了 5 晚

4/10 不太好

真實旅客

喜歡：住宿環境和硬體
不喜歡：整潔度、員工素質和客房舒適度
吹風機壞了，打給服務台響很久才有人接聽，我話還沒講完就掛我電話，我再打過去說還要補廁紙，一樣秒掛我電話，後來服務人員過來僅拿廁紙沒拿吹風機，很難想像這是星級飯店的服務
於 2023 年 9 月住了 2 晚

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：員工素質、住宿環境和硬體和客房舒適度
於 2023 年 7 月住了 5 晚

8/10 不錯哦

Amy

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
The room is spacious and the swimming pool is great. However the swimming pool occasionally have no life guards in opening hours. Also, the equipment in the room is a bit old , sometimes have somelight flashing and the water drainage is quite slow. But overall is a very pleasant stay with very conveninet location.
於 2023 年 7 月住了 4 晚

10/10 有夠讚

yung chi

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 6 月住了 4 晚

10/10 有夠讚

SHAN

商務旅客, 團體旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
It is a wonderful place to resident
於 2023 年 5 月住了 4 晚

10/10 有夠讚

真實旅客

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 5 月住了 2 晚

10/10 有夠讚

Choi Yee Rebecca

於 2023 年 4 月住了 4 晚

4/10 不太好

KAI SON

於 2023 年 2 月住了 2 晚

6/10 一般般

Hsinling

家庭旅遊
不喜歡：員工素質和客房舒適度
很普通，有其他選擇不會選這間
訂的是家庭房、雙床，床太小，床也很不好睡，睡了兩天癢了兩天
於 2023 年 2 月住了 2 晚
Kanna Karmegam 於 2023年2月20日回覆
Dear Hsinling,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

10/10 有夠讚

YU LIN

於 2023 年 1 月住了 3 晚

6/10 一般般

MUN LAI

家庭旅遊
喜歡：整潔度和員工素質
So far so good
於 2022 年 11 月住了 5 晚
Jessie Khoo-Gan, General Manager 於 2022年11月24日回覆
Dear Mun Lai,I would like to thank you for the positive review about your recent stay with us.We hope to welcome you back for another amazing experience in the future.Warm regards, Jessie Khoo-Gan, General Manager

8/10 不錯哦

woon kan

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 9 月住了 2 晚
Jessie Khoo-Gan, General Manager 於 2022年9月26日回覆
Dear Woon Kan,Thank you for your positive rating. We hope to welcome you back for another amazing experience in the future.Warm regards, Jessie Khoo-Gan, General Manager

10/10 有夠讚

LI WEI

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 9 月住了 2 晚
Jessie Khoo-Gan, General Manager 於 2022年9月11日回覆
Dear guest, Thank you for your positive rating. We hope to welcome you back for another amazing experience in the future.Warm regards, Jessie Khoo-Gan, General Manager

8/10 不錯哦

Chieh-Wen

於 2022 年 8 月住了 2 晚

10/10 有夠讚

Amato

情侶出遊, 團體旅遊
Although a bit old is great! Pool, fitness and spa are great. Bit expensive if you have to pay for breakfast separately. Good place, shame that Singapore has changed a lot and is not that simple anymore… apps apps and more apps and not much information around.
於 2024 年 4 月住了 4 晚

8/10 不錯哦

Vincent

團體旅遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Five star hotel with excellent staff services. It located by the Singapore river with a lot of restaurants along the river. Shopping mall and MRT station are just across the street. About 30 minutes walking distance alone the river to all the downtown attractions such as Garden by the Sea.
於 2024 年 4 月住了 2 晚

10/10 有夠讚

Katja

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Schönes Hotel in zentraler Lage am Clarke Quay. Restaurants, Einkaufsmöglichkeiten sind direkt vor der Tür, viele Sehenswürdigkeiten (Marina Bay, Chinatown, …) sind ebenfalls zu Fuß erreichbar. Metro befindet auch direkt vor der Tür. Die Mitarbeiter sind alle sehr freundlich und hilfsbereit. Alles war sauber und ordentlich und hat funktioniert. Bei der Buchung eines Zimmers mit Zustellbett sollte man auf die Größe des Zimmers achten. Das Frühstücksbuffet war sehr üppig und abwechslungsreich. Schöner Pool vorhanden. Wir haben uns dort sehr wohl gefühlt.
於 2024 年 4 月住了 9 晚

8/10 不錯哦

ANNA

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚

8/10 不錯哦

derek

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very nice hotel
於 2024 年 4 月住了 2 晚

8/10 不錯哦

JAY

家庭旅遊
喜歡：整潔度、員工素質和設施服務
Great convenient property
於 2024 年 4 月住了 5 晚

6/10 一般般

Simona

情侶出遊
The Grand Stay prides itself on being a paragon of luxury accommodation. Yet, my recent stay presented a puzzling paradox. Upon arrival, my initial impression was favorable. Our room, complete with a coffee machine and kettle (amenities most hotels provide), exuded a pleasant ambiance, and the bathroom mirrored this positive outlook. However, as I settled in, a series of mishaps chipped away at the promised luxury experience. The first dissonance was a stained bathrobe – hardly a testament to their vaunted standards. This was further compounded by the housekeeping staff's oversight. They left behind a dirty towel, neglecting to replace it with a fresh one. To top it off, the presence of drops of dirty water stains on the entrance floor on another day added an unwelcome touch. Considering the price tag, I was entitled to expect a more refined level of service. While the room itself was satisfactory, the housekeeping blunders detracted significantly from the promised air of luxury. The Grand Stay seems to be caught in a paradox – boasting luxury but delivering a standard, even slightly subpar, experience.
於 2024 年 3 月住了 3 晚

10/10 有夠讚

Yoshie

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 3 晚

8/10 不錯哦

Ryan，Chesterfield

喜歡：整潔度、員工素質和設施服務
Overall good value for the location. Buffet was good. In room amenities were good quality. Pool ands bar area nice. Walkable to everywhere.
於 2024 年 3 月住了 3 晚
Christine Choo 於 2024年4月5日回覆
Dear Ryan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Yours Sincerely,Christine ChooGeneral Manager

8/10 不錯哦

Darran

喜歡：整潔度、員工素質和住宿環境和硬體
Food and drink in the hotel expensive and the space around the pool is limited but otherwise very good. Very helpful friendly staff, good accommodation and great location.
於 2024 年 3 月住了 3 晚
Christine Choo 於 2024年4月7日回覆
Dear Darran,Thank you for taking the time to share your review with us. We are delighted to note that you are happy about our central location , good accommodation and helpful friendly staff.On the other hand, we regret to know that we did not meet your expectations in other areas. We value your feedback as it is only with constructive comments that we can enhance the experience of our guests.We hope to have the opportunity to welcome you back for an improved experience in the near future.Yours Sincerely,Christine ChooGeneral Manager

10/10 有夠讚

MARIA

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The breakfas was great.
於 2024 年 3 月住了 4 晚
Christine Choo 於 2024年4月1日回覆
Dear Maria,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Yours Sincerely,Christine ChooGeneral Manager

10/10 有夠讚

Joo Ben

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 2 晚
Christine Choo 於 2024年4月1日回覆
Dear Joo Ben,Thank you for your excellent rating. We hope to welcome you back for another amazing experience in the future.Yours Sincerely,Christine ChooGeneral Manager

10/10 有夠讚

Hiromichi

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very clean hotel and facilities with perfect locationfor shopping and commuting.
於 2024 年 3 月住了 2 晚
Christine Choo 於 2024年3月27日回覆
Dear Hiromichi,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Yours Sincerely,Christine ChooGeneral Manager

10/10 有夠讚

Soichiro

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 6 晚
Christine Choo 於 2024年3月27日回覆
Dear Soichiro,Thank you for your excellent rating. We hope to welcome you back for another amazing experience in the future.Yours Sincerely,Christine ChooGeneral Manager

10/10 有夠讚

keizo

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 9 晚
Christine Choo 於 2024年3月27日回覆
Dear keizo,Thank you for your excellent rating. We hope to welcome you back for another amazing experience in the future.Yours Sincerely,Christine ChooGeneral Manager

10/10 有夠讚

SHUJI

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Christine Choo 於 2024年3月25日回覆
Dear shuji,Thank you for your 5-star ratings. We will make sure that the entire team at Paradox Singapore Merchant Court will receive your feedback. We hope to welcome you back for another amazing experience in the future.Yours Sincerely,Christine ChooGeneral Manager

8/10 不錯哦

elsa martha

喜歡：整潔度和住宿環境和硬體
El personal de los bares es poco amable
於 2024 年 3 月住了 7 晚

8/10 不錯哦

FUYUKO

團體旅遊
喜歡：整潔度、員工素質和設施服務
同行者の友人夫婦の10階の部屋にはコーヒーマシンが備え付けられてた。 部屋のランクは選んでなかったが2階の私の部屋には設置されてなかった。コーヒー好きなのでちょっぴり残念でした。
於 2024 年 3 月住了 3 晚
Christine Choo 於 2024年3月23日回覆
Dear Fuyuko,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Yours Sincerely,Christine ChooGeneral Manager

10/10 有夠讚

Gail

喜歡：整潔度、員工素質和住宿環境和硬體
Staff were extremely accommodating. Property was sanitary and well kept. Location was amazing. Very pleased with stay.
於 2024 年 2 月住了 4 晚
Christine Choo 於 2024年3月23日回覆
Dear Gail,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Yours Sincerely,Christine ChooGeneral Manager

10/10 有夠讚

Timothy

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Thanks for the great stay, Breakfast was outstanding as always and the pool was perfect.
於 2024 年 3 月住了 3 晚
Christine Choo 於 2024年3月20日回覆
Dear Timothy,Thank you for your review of Paradox Singapore Merchant Court. We are delighted you enjoyed our pool and the exceptional variety of our buffet breakfast.Our pool area is indeed a wonderful spot to unwind. It would be a pleasure to welcome you back for another amazing experience and to delight you with our fine hospitality in the near future.Yours Sincerely,Christine ChooGeneral Manager

10/10 有夠讚

Rosanne，BENSALEM

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Front desk was very helpful when I needed to find an urgent care facility late at night. They recommended a good hospital and called a taxi for us as soon as we were at the front door. They could also arrange for a doctor to come to hotel to consult. We decided to go to the ER instead. They provided water at the door. The hotel is next to shopping mall, restaurants, beautiful area to walk around, 5 minutes walk to Chinatown and subway station is next door to the hotel. We will stay here again if we come back to Singapore.
於 2024 年 3 月住了 3 晚
Christine Choo 於 2024年3月20日回覆
Dear Rosanne,Thank you for reaching out to us with your feedback. We are delighted to hear that you had a pleasant stay experience with us. As guest experience is of paramount importance to us, we would like to reassure you that we will pass on your feedback to the front office team. Thank you once again and we hope to welcome you back again for your next stay experience.Yours Sincerely,Christine ChooGeneral Manager

10/10 有夠讚

Lizi

於 2024 年 3 月住了 1 晚
Christine Choo 於 2024年4月1日回覆
Dear Lizi,Thank you for your excellent rating. We hope to welcome you back for another amazing experience in the future.Yours Sincerely,Christine ChooGeneral Manager

10/10 有夠讚

Jonathan David，Southport

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Location and staff great
於 2024 年 3 月住了 3 晚
Christine Choo 於 2024年3月20日回覆
Dear Jonathan David,Thank you for your 5-star ratings. We will make sure that the entire team at Paradox Singapore Merchant Court will receive your feedback. We hope to welcome you back for another amazing experience in the future.Yours Sincerely,Christine ChooGeneral Manager

10/10 有夠讚

PIERRE

情侶出遊, 商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
proximity of boat quay and chintown
於 2024 年 3 月住了 6 晚
Christine Choo 於 2024年3月20日回覆
Dear Pierre,Thank you for your excellent rating. We hope to welcome you back for another amazing experience in the future.Yours Sincerely,Christine ChooGeneral Manager

10/10 有夠讚

Robert

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Popular and heavily tourist populated hotel that offers good facilities in a great location. Bedroom was spotless and very well equipped. Public spaces looking a bit dated but staff offered old fashioned and courteous service every time.
於 2024 年 3 月住了 3 晚
- 於 2024年3月13日回覆
Dear Robert, Thank you for taking the time to share your experience with us. We are thrilled to hear that you enjoyed our prime location, excellent facilities, and the service. It was a pleasure to have you as our guest, and we hope to welcome you back soon for another wonderful stay.Yours Sincerely,Christine ChooGeneral Manager

8/10 不錯哦

Yuk Sang

家庭旅遊
喜歡：整潔度和員工素質
The room is very dark
於 2024 年 2 月住了 2 晚
- 於 2024年3月7日回覆
Dear Yuk Sang, Thank you for reaching out to us with your feedback. As guest experience is of paramount importance to us, we would like to reassure you that we will pass on your feedback to the relevant team.Thank you once again and we hope to welcome you back again for your next stay experience.Yours Sincerely,Christine ChooGeneral Manager

10/10 有夠讚

Caroline

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Had a wonderful room with great views from
於 2024 年 3 月住了 1 晚
- 於 2024年3月7日回覆
Dear Caroline, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Christine ChooGeneral Manager

8/10 不錯哦

Amanda

喜歡：整潔度、員工素質和住宿環境和硬體
La zona húmeda dijeron no estaba en funcionamiento en especial el jacuzzi o no lo quisieron conectar,
於 2024 年 2 月住了 3 晚
- 於 2024年3月8日回覆
Dear Amanda, Apreciamos sus comentarios ya que sólo con comentarios constructivos podemos mejorar la experiencia general de nuestros huéspedes. Lamentamos saber que no tuvo una buena experiencia con nosotros. Valoramos a nuestros huéspedes y entendemos lo importante que es ofrecer un servicio excepcional.Esperamos tener la oportunidad de darle la bienvenida nuevamente para una mejor experiencia en un futuro cercano.Your sincerely, Christine ChooGeneral Manager

10/10 有夠讚

GERARD

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great place to stay for a few nights
於 2024 年 2 月住了 3 晚

10/10 有夠讚

Ting An

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 5 晚

8/10 不錯哦

KENJI

團體旅遊
喜歡：整潔度、員工素質和設施服務
部屋の広さはまあまあ。しかし、シャワーが不安定だった。案内された部屋が2階で窓からは隣の隣接したビルしか見えなかった。初めて宿泊する客だからこそもう少しの配慮をしてほしかった。CENTRALというモールの近くで駅も近かったのでよかったかな。また、川の近くで散歩するのにもよかった。
於 2024 年 2 月住了 3 晚

8/10 不錯哦

Leanne

喜歡：整潔度、員工素質和設施服務
The release plug for my hand basin didn’t work my entire stay. Should have been repaired rather than steward just release . Cleaned my teeth and couldn’t use it after that. Very sloppy
於 2024 年 2 月住了 3 晚

10/10 有夠讚

Maheen

喜歡：整潔度、員工素質和住宿環境和硬體
Great location.
於 2024 年 2 月住了 3 晚
Christine Choo 於 2024年2月25日回覆
Dear Maheen,Thank you for your excellent rating. We hope to welcome you back for another amazing experience in the future.Yours Sincerely,Christine ChooGeneral Manager