Thank you for your feedback. We understand the inconvenience of not allowing takeout and the limited food options. We're working to improve this for a better experience. We appreciate your input and hope to welcome you back soon.

Thank you for taking the time to write us a review. Firstly, we sincerely apologize for the delays and inconveniences you experienced during check-in and with the broken door lock in your room. Please rest assured that we had shared your experience directly with the head of department to address our check-in efficiency and door lock maintenance to prevent this from happening to other guests. We hope to welcome you back for a more positive stay in the near future.

Thank you for your review. We are truly sorry for the unpleasant experience you had encountered during your stay with us. Your comments is important for us to to ensure that our guests' expectations are being met and exceeded. We hope to welcome you back for a more positive stay.

Thank you for staying with us and for sharing with us your review. Our sincere apology on the shortcomings that you had experienced. All your comments had been taken note for our team's further attention. We hope to be given another opportunity to welcome you back for a more positive stay.

Thank you for your review and the suggestion on the USB plugs. Have shared your view with the team accordingly.

Thank you for your review

Dear Yin Man,Thank you for your wonderful review and we are delighted to hear that you enjoyed your stay with us. We are looking forward to welcome you again soon. Regards,

Dear Ho, Thank you for your review.

Thanks for staying with us. We are delighted being the chosen hotel in your recent stay in Kota Kinabalu. We work hard to make our guests happy and appreciate your positive feedback. It would be highly appreciated if you are planning a return –visit, we all be here to welcome you back. Your valuable feedback is our priority. Looking forward to meet you again.

Dear sir / madam, We’re sorry you were unhappy. We’ll work hard to fix the issue you experienced. We will try our best next time to improve and make our guest happy and have a pleasant stay with us. Thankyou for letting us know.

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback. Thank you for your feedback and we hope to have the pleasure to welcome you back to Sutera Harbour Resort.

Thanks for staying with us. We are delighted being the chosen hotel in your recent stay in Kota Kinabalu. We work hard to make our guests happy and appreciate your positive feedback.

Thanks for staying with us. We are delighted being the chosen hotel in your recent stay in Kota Kinabalu. We work hard to make our guests happy and appreciate your positive feedback. It would be highly appreciated if you are planning a return –visit, we all be here to welcome you back. Your valuable feedback is our priority. Looking forward to meet you again.

Thanks for staying with us. We are delighted being the chosen hotel in your recent stay in Kota Kinabalu.We work hard to make our guests happy and appreciate your positive feedback. We’ll all be here to welcome you back. Your valuable feedback is our priority.

Thanks for staying with us. We are delighted being the chosen hotel in your recent stay in Kota Kinabalu. We work hard to make our guests happy and appreciate your positive feedback. It would be highly appreciated if you are planning a return –visit, we all be here to welcome you back. Your valuable feedback is our priority. Looking forward to meet you again.

Dear Sir / Madam, We’re sorry you were unhappy. We’ll work hard to fix the issue you experienced. We will try our best next time to improve and make our guest happy and have a pleasant –stay with us. Thankyou for letting us know.

Thanks for staying with us. We are delighted being the chosen hotel in your recent stay in Kota Kinabalu. We work hard to make our guests happy and appreciate your positive feedback. It would be highly appreciated if you are planning a return –visit, we all be here to welcome you back. Your valuable feedback is our priority.

Thank you for your feedback.

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback! We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

Thanks for staying with us. We are delighted being the chosen hotel in your recent stay in Kota Kinabalu.We work hard to make our guests happy and appreciate your positive feedback. It would be highly appreciated if you are planning a return –visit, we’ll all be here to welcome you back. Your valuable feedback is our priority. Looking forward to meet you again.

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback. We are so happy to see our guest enjoying themselves and having fun with their friends and family here. It’s an honoured to received positive feedback from our beloved customers!

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback. We are so happy to see our guest enjoying themselves and having fun with their friends and family here. It’s an honoured to received positive feedback from our beloved customers!

Thanks for staying with us. We appreciate your feedback! We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback! We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

Thank you for the feedback. We will highlight to the respective deparment on the comment.

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback. We are so happy to see our guest enjoying themselves and having fun with their friends and family here. It’s an honoured to received positive feedback from our beloved customers!

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback. We are so happy to see our guest enjoying themselves and having fun with their friends and family here. It’s an honoured to received positive feedback from our beloved customers!

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback. We are so happy to see our guest enjoying themselves and having fun with their friends and family here. It’s an honoured to received positive feedback from our beloved customers!

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Thank you for your feedback and we hope to have the pleasure to welcome you back to Sutera Harbour Resort

We’re sorry you were unhappy. We will work hard to fix the issue you experienced. Thanks for letting us know.

Thank you for your feedback and we hope to have the pleasure to welcome you back to Sutera Harbour Resort.

We apologize for the inconvenience rendered on your recent stay. The matter is addressed to The Management. Many thanks for the valuable feedback.

Thankyou so much for the feedback, we are so happy for our guest plus we will try to improve and work hard to make our customer satisfy and happy while staying in our resorts.

We are sorry for the inconveniences rendered on your recent stay with us. Thank you for letting us know and we will work hard to improve and fix the issue.