Thank you for your feedback. We understand the inconvenience of not allowing takeout and the limited food options. We're working to improve this for a better experience. We appreciate your input and hope to welcome you back soon.
Thank you for taking the time to write us a review. Firstly, we sincerely apologize for the delays and inconveniences you experienced during check-in and with the broken door lock in your room. Please rest assured that we had shared your experience directly with the head of department to address our check-in efficiency and door lock maintenance to prevent this from happening to other guests. We hope to welcome you back for a more positive stay in the near future.
2/10 很糟糕
YUK WA
家庭旅遊
2023年9月1日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Check-in時間太長,要等半個鐘頭以上房間太殘舊設施跟唔上
YUK WA
於 2023 年 8 月住了 2 晚
Resort Management Team 於 2023年9月12日回覆
Thank you for your review. We are truly sorry for the unpleasant experience you had encountered during your stay with us. Your comments is important for us to to ensure that our guests' expectations are being met and exceeded. We hope to welcome you back for a more positive stay.
6/10 一般般
chan
家庭旅遊
2023年8月24日
不似預期的5星級渡假酒店
今次帶同10女兒一同入住該酒店, 作為一家渡假酒店, 房間設施開始殘舊, 康樂設施亦没有5星級酒店應有的, 內設羽毛球場及乓兵球場都没有冷氣, 再加上酒店自己有CLUB HOUSE, 所有設施都與CLUB MEMBER share, 人流很多, 所以没有渡假感覺, 安排給小朋友的活動, 亦没有吸引力. 唯一方便就是hotel 內的碼頭, 可即日book island hopping.
chan
於 2023 年 8 月住了 3 晚
10/10 有夠讚
Chan
2023年8月24日
喜歡:整潔度、員工素質和住宿環境和硬體
good
Chan
於 2023 年 8 月住了 5 晚
10/10 有夠讚
Chiu Kin
2023年8月14日
Chiu Kin
於 2023 年 8 月住了 1 晚
10/10 有夠讚
Yuen Yee Queenie
親子旅遊
2023年7月28日
喜歡:整潔度、設施服務和住宿環境和硬體
Near to airport, beautiful resort, family friendly.
Yuen Yee Queenie
於 2023 年 7 月住了 3 晚
6/10 一般般
真實旅客
家庭旅遊
2023年7月27日
Need to improve
Great location, sunset view is good, great shower head
But the room overall is a bit old, wifi is weak, the staff/room cleaner did not really clean out the leftover food from the last customer on the carpet
真實旅客
於 2023 年 7 月住了 2 晚
General Manager 於 2023年8月14日回覆
Thank you for staying with us and for sharing with us your review. Our sincere apology on the shortcomings that you had experienced. All your comments had been taken note for our team's further attention. We hope to be given another opportunity to welcome you back for a more positive stay.
6/10 一般般
Wai Hang
家庭旅遊
2023年4月15日
喜歡:員工素質
房間有些舊須要翻新和加一些UBS插頭
Wai Hang
於 2023 年 4 月住了 4 晚
Resort Management Team 於 2023年4月18日回覆
Thank you for your review and the suggestion on the USB plugs. Have shared your view with the team accordingly.
6/10 一般般
Leeling
2023年1月29日
Leeling
於 2023 年 1 月住了 1 晚
Resort Management Team 於 2023年1月31日回覆
Thank you for your review
10/10 有夠讚
YIN MAN
家庭旅遊
2022年8月25日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The lobby is huge, nice environment, had snorkeling and golf course in hotel, very good.
YIN MAN
於 2022 年 8 月住了 2 晚
Resort Management Team 於 2022年8月25日回覆
Dear Yin Man,Thank you for your wonderful review and we are delighted to hear that you enjoyed your stay with us. We are looking forward to welcome you again soon. Regards,
10/10 有夠讚
Ho
家庭旅遊
2022年6月1日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
不错,可以享受短暂的休闲假日
Ho
於 2022 年 5 月住了 1 晚
The Management Team 於 2022年6月11日回覆
Dear Ho,
Thank you for your review.
10/10 有夠讚
Joyce,Taoyuan
家庭旅遊
2020年2月21日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
飯店氣氛很優閒,適合度假
Joyce
於 2020 年 2 月住了 2 晚
Anastasia 於 2020年2月22日回覆
Thanks for staying with us. We are delighted being the chosen hotel in your recent stay in Kota Kinabalu. We work hard to make our guests happy and appreciate your positive feedback. It would be highly appreciated if you are planning a return –visit, we all be here to welcome you back. Your valuable feedback is our priority. Looking forward to meet you again.
Dear sir / madam,
We’re sorry you were unhappy. We’ll work hard to fix the issue you experienced. We will try our best next time to improve and make our guest happy and have a pleasant stay with us. Thankyou for letting us know.
10/10 有夠讚
真實旅客
2019年12月27日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
真實旅客
於 2019 年 12 月住了 3 晚
Bryan 於 2020年1月7日回覆
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback.
Thank you for your feedback and we hope to have the pleasure to welcome you back to Sutera Harbour Resort.
10/10 有夠讚
CHIEN YI
團體旅遊
2019年10月27日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
CHIEN YI
於 2019 年 10 月住了 3 晚
Bryan 於 2019年10月29日回覆
Thanks for staying with us. We are delighted being the chosen hotel in your recent stay in Kota
Kinabalu. We work hard to make our guests happy and appreciate your positive feedback.
8/10 不錯哦
HsinYi,Taiwan
情侶出遊
2019年10月14日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
東西好吃 可惜這次剛好遇到紅旗水母多多不能下海
HsinYi
於 2019 年 5 月住了 5 晚
Anastasia 於 2019年10月16日回覆
Thanks for staying with us. We are delighted being the chosen hotel in your recent stay in Kota Kinabalu. We work hard to make our guests happy and appreciate your positive feedback. It would be highly appreciated if you are planning a return –visit, we all be here to welcome you back. Your valuable feedback is our priority. Looking forward to meet you again.
Thanks for staying with us. We are delighted being the chosen hotel in your recent stay in Kota
Kinabalu.We work hard to make our guests happy and appreciate your positive feedback. We’ll all be here to welcome you back. Your valuable feedback is our priority.
Thanks for staying with us. We are delighted being the chosen hotel in your recent stay in Kota Kinabalu. We work hard to make our guests happy and appreciate your positive feedback. It would be highly appreciated if you are planning a return –visit, we all be here to welcome you back. Your valuable feedback is our priority. Looking forward to meet you again.
6/10 一般般
luk
2019年7月18日
不喜歡:整潔度和客房舒適度
Need to improve
The room is dirty and old
And the swimming pool facility is old and dirty too
It only be 3 stars hotel
luk
於 2019 年 7 月住了 1 晚
Bryan 於 2019年7月18日回覆
Dear Sir / Madam,
We’re sorry you were unhappy. We’ll work hard to fix the issue you experienced. We will try our best next time to improve and make our guest happy and have a pleasant –stay with us. Thankyou for letting us know.
8/10 不錯哦
真實旅客
2019年6月19日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
真實旅客
於 2019 年 6 月住了 4 晚
Bryan 於 2019年6月21日回覆
Thanks for staying with us. We are delighted being the chosen hotel in your recent stay in Kota
Kinabalu. We work hard to make our guests happy and appreciate your positive feedback. It would be highly appreciated if you are planning a return –visit, we all be here to welcome you back. Your valuable feedback is our priority.
8/10 不錯哦
Chia-Mo
2019年2月3日
喜歡:整潔度、住宿環境和硬體和客房舒適度
Chia-Mo
於 2019 年 1 月住了 3 晚
Anastasia 於 2019年2月12日回覆
Thank you for your feedback.
10/10 有夠讚
真實旅客
2019年1月3日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
真實旅客
於 2018 年 12 月住了 2 晚
Angiela 於 2019年1月5日回覆
Thanks for staying with us. We appreciate your feedback!
Thanks for staying with us. We appreciate your feedback!
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
Thanks for staying with us. We are delighted being the chosen hotel in your recent stay in Kota
Kinabalu.We work hard to make our guests happy and appreciate your positive feedback. It would be highly appreciated if you are planning a return –visit, we’ll all be here to welcome you back. Your valuable feedback is our priority. Looking forward to meet you again.
8/10 不錯哦
真實旅客
2018年12月22日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
飯店環境優,床非常舒服。
真實旅客
於 2018 年 12 月住了 3 晚
Nisa 於 2018年12月25日回覆
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback. We are so happy to see our guest enjoying themselves and having fun with their friends and family here. It’s an honoured to received positive feedback from our beloved customers!
10/10 有夠讚
真實旅客
2018年11月13日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
難忘的渡假飯店,值得推薦。
真實旅客
於 2018 年 10 月住了 2 晚
Angiela 於 2018年11月14日回覆
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback. We are so happy to see our guest enjoying themselves and having fun with their friends and family here. It’s an honoured to received positive feedback from our beloved customers!
Thanks for staying with us. We appreciate your feedback!
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
8/10 不錯哦
Wencheng
2018年11月5日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Wencheng
於 2018 年 10 月住了 2 晚
Angiela 於 2018年11月6日回覆
Thanks for staying with us. We appreciate your feedback!
8/10 不錯哦
Phoebe,Hong kong
2018年10月15日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice resort
Nice beach and staff. Provide pool side room although booking for sea view. Staff explain that can see the sea in a small angle in balcony. Not enough pool side chair. The inhouse price for spot service is a bit expensive when comparing with other. For example, bowling.
Phoebe
於 2018 年 10 月住了 4 晚
Angiela 於 2018年10月25日回覆
Thanks for staying with us. We appreciate your feedback!
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback. We are so happy to see our guest enjoying themselves and having fun with their friends and family here. It’s an honoured to received positive feedback from our beloved customers!
10/10 有夠讚
Teresa,hongkong
2018年7月21日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
非常漂亮酒店
非常漂亮酒店,設備很齊, 還有托兒所,餐廳美食超級棒。
我們玩了兩天,還沒玩夠。
太陽下山太美了。
Teresa
於 2018 年 7 月住了 2 晚
Angiela 於 2018年7月23日回覆
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback. We are so happy to see our guest enjoying themselves and having fun with their friends and family here. It’s an honoured to received positive feedback from our beloved customers!
10/10 有夠讚
PO-HAN
2018年7月9日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
很棒的住宿
很適合度假的酒店,會想再來入住
PO-HAN
於 2018 年 6 月住了 2 晚
Angiela 於 2018年7月13日回覆
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback. We are so happy to see our guest enjoying themselves and having fun with their friends and family here. It’s an honoured to received positive feedback from our beloved customers!
8/10 不錯哦
真實旅客
2018年6月23日
真實旅客
於 2018 年 6 月住了 1 晚
Angiela 於 2018年6月26日回覆
Thanks for staying with us. We appreciate your feedback!
8/10 不錯哦
Yuting
2018年5月28日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Yuting
於 2018 年 5 月住了 2 晚
Angiela 於 2018年6月4日回覆
Thanks for staying with us. We appreciate your feedback!
10/10 有夠讚
真實旅客
2018年5月28日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
真實旅客
於 2018 年 5 月住了 3 晚
Angiela 於 2018年6月4日回覆
Thanks for staying with us. We appreciate your feedback!
10/10 有夠讚
真實旅客
2018年5月6日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
環境舒適 , 設備難免失修 , C/P 值仍佳
真實旅客
Angiela 於 2018年6月4日回覆
Thanks for staying with us. We appreciate your feedback!
8/10 不錯哦
Yipei
2018年4月17日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Yipei
Susan 於 2018年4月19日回覆
Thank you for your feedback and we hope to have the pleasure to welcome you back to Sutera Harbour Resort
6/10 一般般
CHEUNG LING
2018年4月8日
喜歡:住宿環境和硬體
太舊, receptionist 很難看到笑容, 完全不會考慮再去住
CHEUNG LING
Susan 於 2018年4月9日回覆
We’re sorry you were unhappy. We will work hard to fix the issue you experienced. Thanks for letting us know.
We apologize for the inconvenience rendered on your recent stay. The matter is addressed to The Management. Many thanks for the valuable feedback.
10/10 有夠讚
Wing fong
2018年3月22日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
職員很有禮貌,環境優美
Wing fong
Alif 於 2018年3月30日回覆
Thankyou so much for the feedback, we are so happy for our guest plus we will try to improve and work hard to make our customer satisfy and happy while staying in our resorts.
We are sorry for the inconveniences rendered on your recent stay with us. Thank you for letting us know and we will work hard to improve and fix the issue.