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Reviews of Hotel David Whitney, Autograph Collection

4 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 675 out of 1000 reviews" "
Rating 8 - Good. 206 out of 1000 reviews" "
Rating 6 - Okay. 58 out of 1000 reviews" "
Rating 4 - Poor. 36 out of 1000 reviews" "
Rating 2 - Terrible. 25 out of 1000 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ed

Great
Stayed 1 night in Apr 2024

8/10 Good

Kaylie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The building was old and stately and well renovated. The staff members were friendly and attentive and helpful. Dining was limited. They only have valet parking. The cost exceeded the value for us.
Stayed 2 nights in Mar 2024

8/10 Good

Jacob

Traveled with group
Friendly and helpful staff!
Stayed 1 night in Mar 2024
Response from General Manager on 2024/3/6
Jacob, thank you for your positive review of Aloft Detroit at The David Whitney! It was our pleasure to provide kind assistance, and we hope you'll return.

4/10 Poor

Maria

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we walked in, we were greeted by David T. He personally took us to the front desk where Desmond got us checked in and to our room with super efficiency. Our room is gorgeous! Like stepping into a designer showroom. Bed is so comfortable, room was super quiet. I have stayed in many high end properties and this was one of the best! I would highly recommend it!!
Stayed 1 night in Feb 2024
Response from General Manager on 2024/3/5
Stephanie,It's wonderful to hear about your positive arrival experience, highlighted by David's warm welcome and Desmond's efficient check-in. We're also delighted that your room exceeded expectations in comfort and design. Your recommendation is greatly appreciated, and we look forward to welcoming you back to The David Whitney for another exceptional stay.

10/10 Excellent

DONNA

Liked: Cleanliness, staff & service, property conditions & facilities
This is a vintage building that was remodeled into an absolutely stunning hotel! High-quality finishes everywhere! And a brand new restaurant named Presley‘s on the main floor that opened up… Excellent salads!
Stayed 1 night in Feb 2024
Response from General Manager on 2024/3/4
Donna,We're thrilled to hear about your experience and appreciate your kind words. Your satisfaction with our high-quality finishes and the excellent salads at Pressley's truly brightens our day. We look forward to welcoming you back to The David Whitney for another stunning stay.

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Whitney is a great place to stay in downtown Detroit
Stayed 1 night in Feb 2024
Response from General Manager on 2024/2/28
It was wonderful having you join us during your time in Detroit, Peter. Thank you for your perfect rating and for letting us know how much you enjoyed your experience. We hope you return soon.

10/10 Excellent

Shawn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The proximity of things to do.
Stayed 1 night in Feb 2024
Response from General Manager on 2024/2/19
Shawn, thank you for your perfect rating. We're thrilled our fantastic location suited your needs well, and we hope to welcome you back to The David Whitney again soon.

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

JAMIE

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were amazing!!!! Treated us well!!
Stayed 1 night in Dec 2023
Response from General Manager on 2024/1/28
Jamie,We're thrilled that you appreciated our elevated hospitality. At The David Whitney, providing exceptional service is our goal, and it's always rewarding to know that we succeeded in making your stay enjoyable. We appreciate your kind words and look forward to serving you again.

8/10 Good

Stephen, New Canaan

Traveled with family
Liked: Cleanliness, staff & service, amenities
They are still completing some construction and breakfast currently isn’t available on property. Otherwise, a very nice hotel with good service. Well located in central downtown Detroit within easy walking distance to most stadiums and attractions.
Stayed 1 night in Jan 2024
Response from General Manager on 2024/1/28
Thanks so much for your review, Stephen. We're glad to hear you enjoyed your stay overall, and we appreciate your feedback about our current renovations. We'd love to welcome you back soon so you can witness all the positive changes we've made!

10/10 Excellent

Robert

Stayed 3 nights in Jan 2024

10/10 Excellent

Shane

Room was clean, staff was friendly and helpful
Stayed 1 night in Jan 2024
Response from General Manager on 2024/1/18
Thank you for choosing to stay at Aloft Detroit at The David Whitney, Shane! We're proud you enjoyed our friendly assistance and clean accommodations. Your outstanding review is valued, and we hope you'll return!

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel experience ever
Amazing experience, I will never stay anywhere else in Detroit. Desmond is phenomenal and made the experience beyond exceptional
Stayed 1 night in Dec 2023
Response from General Manager on 2023/12/27
Todd,We're honored to hear that your stay at The David Whitney was your "best hotel experience ever." Your praise for Desmond is greatly appreciated, and we'll be sure to pass on your compliments. It's our aim to provide exceptional experiences, and we're thrilled to have you as a loyal guest. We eagerly anticipate your next visit!

2/10 Terrible

Brian

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I encountered an issue with the billing at this hotel as I was mistakenly charged twice, and despite my attempts to resolve the matter, Orbitz and the hotel have been uncooperative in reversing the additional charge. I strongly advise against booking a stay at this establishment, or using Orbitz for reservations. It has been a frustrating experience dealing with this situation.
Stayed 2 nights in Dec 2023
Response from General Manager on 2023/12/23
Dear Brian,Thank you so much for the feedback. We're sorry to hear about the experience you've described. Please reach out to the third-party site you booked with once more, as they will be the best ones to assist you. We hope this issue is resolved quickly and that you'll consider joining us again in the future.

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Almost amazing!!!
Great hotel, and the history is fantastic. Great location, amazing rooms, and very comfortable. Our only issue was that it is now Marriott and uses its terrible television service. After a long day, we wanted to crash and watch tv. Marriotts bonvoy TVs are terrible. It didn’t work, and there were no phones in the room to call the desk. For 400+ per night, the TVs should work!!
Stayed 1 night in Dec 2023
Response from General Manager on 2023/12/12
Christopher, we appreciate you taking a moment to tell us about your stay at The David Whitney! We are proud of our place in history and are glad you enjoyed learning about it. Thank you for spotlighting our terrific location and charming rooms as well. Regarding our in-room amenities, we apologize for any issues you encountered and will make the necessary fixes. We hope to meet all of your needs next time!

10/10 Excellent

Justin

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, great location
Stayed 1 night in Dec 2023
Response from General Manager on 2023/12/12
Steve,Thank you for choosing to stay at The David Whitney! It's wonderful that our convenient location and luxurious accommodations created an excellent experience for you. We value your outstanding review and hope you'll return!

2/10 Terrible

Brianna

Traveled with family
Disliked: Staff & service
Customer service was terrible , unable to reach the front desk and one of the employees simply stated that’s because they keep the phone off the hook. It was unsafe practice had we needed help . I would never stay here again and I hope others do not as well literally the valet staff were the only nice staff members.
Stayed 2 nights in Dec 2023
Response from General Manager on 2023/12/10
Brianna, we are deeply disappointed to find that you were not satisfied with your experience. While it's great to hear our valet team left a great impression on you, we regret the same cannot be said about the overall service you received. Your feedback will be used to continue improving, and we hope you will give us another chance to change your perceptions down the line.

10/10 Excellent

Jean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful experience staying at Aloft Detroit. The staff was courteous and friendly. It is a beautiful building and a very short walk to the football and baseball stadiums, as well as to the Fillmore. Look forward to staying there again.
Stayed 1 night in Dec 2023
Response from General Manager on 2023/12/8
Jean,Thank you for choosing to stay with us at Aloft Detroit at The David Whitney! We strive to provide our guests with a friendly and convenient place to stay from which to explore the surrounding areas, and it is wonderful to know that you found that to be the case. It was a pleasure hosting you, and we look forward to your future visits!

10/10 Excellent

Gina

Stayed 1 night in Nov 2023

10/10 Excellent

Alicia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I wish the breakfast was better but the rooms were good
Stayed 1 night in Nov 2023
Response from General Manager on 2023/11/18
Alicia,Thank you for choosing to stay with us at Aloft Detroit at The David Whitney. We are thrilled to learn you had a comfortable stay. Please know that our staff is more than happy to assist in pointing out some delicious restaurants nearby for our guests who are in search of more variety. We hope to see you again soon. It was a pleasure hosting you.

2/10 Terrible

John

Business traveler
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I woke up at 5:30 a.m. for a flight and the water from the shower was so cold I couldn't take a shower before flying back to the west coast. The manager at the front desk explained, "old building." I live in a building built 100 years ago and I've never had this problem. Inexcusable. I will be filing for a refund through American Express.
Stayed 2 nights in Oct 2023
Response from General Manager on 2023/10/31
Thank you for your feedback, John. Please accept our apologies for any issues with the hot water and for any disappointment with how this was handled. We'll look into your comments further, and we hope you'll consider staying with us again should you be back in the area.

8/10 Good

Steven

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Vincent, Rochester Hills

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 1 night in Oct 2023
Response from General Manager on 2023/10/31
It was a pleasure having you join us at Hotel David Whitney. Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. Thank you, and safe travels.

10/10 Excellent

Shannon

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful historic building Clean, modern rooms Comfortable Beds Great location Convenient valet parking Quiet The only downside was the price. It was more than I've ever paid for any hotel--even a luxury Manhattan hotel room. As nice as it was, paying $400 for hotel in Detroit seems a bit steep.
Stayed 1 night in Oct 2023
Response from General Manager on 2023/10/25
Shannon,We are so thrilled to hear that everything from our clean, modern accommodations to our amazing location was perfect for your needs! Thank you so much for the high rating, and we hope to see you again soon.

10/10 Excellent

Lester

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager at the reception desk was such a nice young man. He answered all out questions and gave us excellent advise. He made a possible bad experience excellent!!!
Stayed 1 night in Oct 2023
Response from General Manager on 2023/10/25
Dear Lester,We're so happy to know that our amazing team members impressed you during your visit and that you had a wonderful time overall! Thank you so much for the five-star rating, and we hope to see you again soon.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Great historic hotel!
Stayed 1 night in Oct 2023
Response from General Manager on 2023/10/23
Chris,Thank you for your five-star review! We're delighted you had an excellent experience at The David Whitney, and we look forward to welcoming you back again.

10/10 Excellent

Daniel

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the fact that dogs are welcome. There is a park right across the street, which is very convenient.
Stayed 1 night in Sep 2023
Response from General Manager on 2023/9/24
Daniel,Thank you for choosing to stay with us at Aloft Detroit at the David Whitney. We are very happy to learn you enjoyed your stay. We understand that pets are family, and it's tough having to travel without them. We thank you for highlighting our pet-friendly environment and the convenience of having a park to exercise your pet right across the street. We hope to see you again soon. It was a pleasure hosting you.

8/10 Good

Bernice

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful building! The hotel staff was wonderful.
Stayed 2 nights in Sep 2023
Response from General Manager on 2023/9/23
Bernice,It was a delight to have you as our guest at The David Whitney, and we are thrilled you were impressed. Thank you for sharing your lovely comments about our beautiful building and top-notch staff. We hope to have the pleasure of welcoming you back again someday.

10/10 Excellent

Vicky B

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Alyson

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for walking to a game
Stayed 1 night in Sep 2023
Response from General Manager on 2023/9/13
Alyson,Thank you for staying at The David Whitney, as well as for your wonderful review. We are fortunate to have a great location and convenient for your trip to the game, We look forward to having you join us again when you return to our area!

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
We had a great one night stay. The hotel is in a great location. Service was also excellent.
Stayed 1 night in Aug 2023
Response from General Manager on 2023/8/24
Thank you, Amanda, for taking the time to review your recent visit to Aloft Detroit at The David Whitney. The next time you are back in Detroit and looking for convenient accommodations, look no further than our hotel. Thank you again, and come back anytime!

10/10 Excellent

Denise, Ferndale

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at the hotel and was greeted with a smile! Great location, great.staff and a really comfy bed!
Stayed 1 night in Aug 2023
Response from General Manager on 2023/8/20
It was such a pleasure to welcome you to The David Whitney! We're thrilled our hospitable team left a memorable impression, and we appreciate you highlighting our comfortable accommodations and excellent location. Thank you, and we hope you return soon!

8/10 Good

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 2 nights in Aug 2023
Response from General Manager on 2023/9/13
Oscar,We are so happy to know that you had a great time with us overall! We trust that everything was in order for your visit, and we hope to see you again soon!

10/10 Excellent

Thomas TJ Smooth

Traveled with group
Liked: Amenities
This is my second staying at the Aloft and it was better than the first. Highly recommended
Stayed 1 night in Aug 2023
Response from General Manager on 2023/8/11
It was such a pleasure to welcome you back to The David Whitney! Thank you so much for recommending us to your fellow travelers, and we look forward to your next visit.

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Need more space for valet check in and need concierge to answer questions
Stayed 1 night in Jul 2023
Response from General Manager on 2023/7/31
It was a pleasure having you stay with us recently, and based on your rating, you enjoyed your experience. That said, well be sure to pass your suggestions along to our internal team for further consideration. Take care, and we hope you return soon.

10/10 Excellent

Kevin

Stayed 2 nights in Jul 2023

4/10 Poor

Daniel

Business traveler
Liked: Cleanliness, property conditions & facilities
I was charged $587.23CAD for changing the start/end dates of my stay (by 1 day) almost 1 month in advance. Upon arriving to the hotel, I was informed that the room I had booked was no longer available. I'm not sure what the point is of being charged such a great penalty for changing the dates of the room I booked. Since in the end, that room wasn't even available to me despite paying for it, and paying again in the form of a penalty in order to keep it for a different date. Before leaving the hotel, I also received an invoice incorrectly charging me $83CAD for "Re: fuel". I had to bring this up during checkout to be removed. Neither myself nor the representative checking me out knew what that charge was about.
Stayed 3 nights in Jul 2023
Response from General Manager on 2023/7/29
Daniel, thank you for bringing your concerns to our attention. We sincerely apologize for the mishap with your final bill, as well as any inconvenience caused by the issue with your room reservation. Please know that when booking through a third-party site, room preference is based on availability and not a guarantee. Nonetheless, our team does their best to accommodate requests. We hope you had a restful stay, and we wish you all the best.

10/10 Excellent

Joann

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location for the stadium district. Walking distance to a lot of great restaurants , bars, and shops.
Stayed 1 night in Jul 2023
Response from General Manager on 2023/7/22
Thank you so much for the five-star review, Joann. We're happy to hear that you enjoyed our location and it was perfect for your needs. Please come back and stay with us again in the future.

6/10 Okay

Shannon

Traveled with partner
Liked: Staff & service
We arrived around 4pm. While waiting in line for the valet, I jumped out to check in where I was told valet parking was available and just wait in the line. After 30-minutes, they closed valet parking and told us we had to find parking elsewhere. My husband drove around and paid for overnight parking and then walked back, where they had the valet open! Then they charged us for valet parking!! The room was fine but not worth the price. The toilet seat was broken and not secured. Location is great for Ford Field and Comerica Park, but I wouldn’t pay that price for it again!
Stayed 1 night in Jul 2023
Response from General Manager on 2023/7/19
Dear Shannon,All comments are welcome, and we value your input. First, we apologize for your parking experience, and we can understand your frustration on the matter. This is certainly not the type of service that we strive to provide. Our maintenance team will also be notified about the toilet seat. Thank you, and we wish you safe and happy travels ahead.

10/10 Excellent

Nathasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023