It was not clear that the rooms I booked were smoking rooms. I didn’t even know in 2023 there was such a thing. Upon looking back at my reservation, in very small print it’s noted that the rooms are smoking. Very unethical business practices. The room smelled so badly of cigarettes and marijuana that we were all coughing, sneezing and our noses burned. The room was uninhabitable. I was told the system said we couldn’t have a refund. It is asinine that the business practice is to swindle customers to book an uninhabitable room claim it’s “non refundable” and expect a customer not to become furious when the deception is discovered. To further complicate our issue, there were no other hotels available so we had to drive an hour away to find a place to sleep. I had 4 children with me & 1 other adult. We had to be back in the area at 6am for a function at the horse park nearby which involved caring for 4 horses, who depend on us being responsible and taking good care of them regardless of weather, sleep or anything else. Had I known these were smoking rooms, I never ever would have booked them. The right thing to do is to refund in full my booking. While I recognize the hotel needs to make $; they were sold out and unable to move us. The hotel made a huge profit that weekend.
I implore you to do the right thing by right thing and refund my booking at the days inn